Voltas Complaints & Reviews

1. This organisation having 3 window ac voltas which are in within warranty period. The initial two services by the representative was not satisfactory. The representative of your firm came for final services were not having essential equipment i. E pressure pipe for cleaning. Your firm was informed in advance that representative of your firm must having pressure pipe while carrying out final service. The requirement of pressure pipe was also brought to the notice of your representative during the initial two services. However, your representative has told that the servicing with pressure pipe will be carried out at the final service.

2. You are requested to confirm whether services by your company is being carried out with or without pressure pipes.

Hi, i am gautam kumar giri and i purchased a voltas split ac 1.5 tn 183 lym from capital electronics, bhubaneswar on 18/05/2017.
I was not given any free service in-spite of 2 free services guaranteed. I received no call or sms for the free service. Anyways i have been trying to get in touch with the dealer for the same and there is no response. I contacted the customer care on 28th may 2018 on which i was told my mobile number was not registered. I was also told that they are not registering the complaint and a senior will call me in 4 hrs but no call came but i received a sms of request number no. [protected]. But after waiting for nearly 7 days there was no call neither any response. When i called back the customer care on 4th june i was told that the request number was for a product enquiry and no complaint has been registered and when again i told my grievance i was told that i have to pay the service and free services cant be provided any more and again provided a request no. [protected]. If this is the service level of india's most premium ac company then i understand why indian companies are lagging behind. Any chinese company with much a lower price would have given me the same service. What the i dont understand, was that my responsibility to get the number registered or all this is way to avoid providing the free services. All these circumstances has prompted me to write a complaint for i deserve my free services.
Customers prefer voltas for service if that is denied then we loose the faith in it. Hopefully my problem will be resolved.
Thanks & regards,
Gautam k giri (Mob - [protected])

Dear voltas... Perhaps if we aware that your services is so much poor then i never purchased votas ac. I am struggling from the last 10 ten days for services of my ac and register my complain in online toll free no and local as well. Daily i am calling to my local services center (Tuba electronic kanpur (Up) but they are not coming daily they are making fool.
I am not sure why the putting the consumer on trouble.
I purchased voltas spilt ac last year (July-2017) till now i have not made any complain except for the service but usuly i am getting message in my mobile that "you voltas ac complain is registerd..." and after 1 or 2 days you problem is solved not sure why i am getting such type of messages.

Finaly it would be great help you can let me know any mobile/email in which i can register my complain against my issue for service of my ac

Samarjeet singh
+91-[protected]

I m purchase voltas ac with in two months he was not cooling properly i m inform to customer care and very poor service of voltas customer care and voltas service centre of r s pura jammu area and bad behaviour of managers and technicians staff. Very bad experience of voltas product i have not buy any voltas product and recommends to all please do not purchase voltas product....

Dear,
I have registered a complaint of my air cooler fan is not working, with request no [protected] on 27/05/18, but till date there is no response against my complaint when we talk to company executive on toll free no they told that technician is not available. Already mark to mail voltas ids but not respond. Second time with voltas service v v bad servise by voltas. My personal experience with voltas never buy voltas products in life...

Kindly revert that how much more time you have required to resolve this issue.

With warmest regards,
Arun kumar
[protected]
Request no [protected]

Most awful experience i have ever had. I have registered complaint no. [protected]. It's open since 23rd may till now.
This tower cooler is defective in design and i have not been able to get neither motor fixed nor different model replaced.
I want my full refund or a different model replacement.
Company should own their fault in design as they are aware of issue.

Most pathetic customer care and service centre experience as nobody knows escalation matrix and contact persons name and neither aware about timelines and tracking the motor or supply chain.

I am registering this here post futile efforts spent with cust care and service centre already. Speaks a lot about the character and ethics followed in voltas.
Really want to see a response to this.

Had made a request for ac servicing on 26.05.2018 (Request no [protected]). The appointment was scheduled on 28.05.2018. However the technician turned up only on 29.05.2018. After giving a glance, he commented that it is possible to clean effectively only with a blower which he did not have at that moment. So the next day another technician would come and attend. I called them several times but they delayed.in the mean time i got messages that my appointment was rescheduled. Again today i called (02.06.2018) and they have created a new request number ([protected]) and a message says that the appointment is scheduled on 03.06.2018. The technicians are very rude. And the servicing of a reputed company like voltas is even poorer. There is no customer feedback and followup of complaints and requests. How does the company value their customers?

I had purchased air cooler on 24/5/18 and noticed problem in water level sensor and water pump so i complained to customer care my complaint no is [protected], after 4days on 29/5/18 they came and told me for parts replacement on 30/5/18. Till from that day they r misguiding me even not picking phone calls and giving me incorrect status of my complaint pls do needful

We have complaint about our split ac issue on 13 may 18. Technician visit after 2 days of registring complain. He told that pcb in ac is short circuited due to which ac is not working and took pcb for repairing. Next day he came back with pcb but still it did not worked. And said that other part os short circuit now and need to fix. After that day he did not revert back. We have called many times to customer care and everytime they said we have raised it on high priority and it will resolve it soon but after 20 days and numerous calls no one is fixing the issue.

I bought a voltas 1.5 ton split ac three years back. It worked well for one year. After that it created a lot of problems. Too much noise is coming from the ac. Now it is a room heater rather cooling the room. I spend too much on the repair work. I had a very bad experience with voltas ac and not suggest anybody to go for voltas ac.

Dr a k chauhan
([protected])

I have purchased voltas air cooler 70 ltr on[protected]. Fan is not working properly. I have complained on[protected], but technician told me to bring cooler on his own repairing shop. I complain on customer care they give me contact no. Of area service manager mr. Anshul mehta but not picking up the call, again call customer care again give me contact no. Of mr. Ramchandra but again not picking up the call. My request no. Is [protected].

Dear,
I have registered a complaint of my air cooler fan is not working, with request no [protected] on 26/05/18, but till date there is no response against my complaint when we talk to company executive on toll free no they told that technician is not available.

Kindly revert that how much more time you have required to resolve this issue.

With warmest regards,
Monika singh rajput

Sir,
I have purchased 1.5 ton inverter ac from golden t. V. Service centre, amritsar on dt. 26.05.2018 vide bill no. 425. But despite of many on line requests it was installed after 3 days i. E. On 29.05.2018. After installation of ac your authorized service center's technician i. E.ac service plaza, ram talai chownk amritsar demanded rs. 600/-extra for installation of ac while the installation of ac is free of cost. He took rs. 600/- for installation from me agst. R. No. 6 of ac service plaza. Kindly look in to the matter and rs. 600/- may please return to me. Further i have message to mobile no. [protected] two time for extended warranty on product for 5 years but no reply has been received by me so far.
Kindly do the need full at the earliest.
Thanks
Sunil puri
H. No. 14/10, partbhat building, opp. Bhandari hospital, amritsar -143001
Punjab
Mobile: [protected]
Email: [protected]@gmail.com

Aicte office purchased two air conditioners on 04.05.2018 through dealer weartech engineers private limited, bhopal. A. C. Were installed on 08.05.2018, it was observed that one of the air conditioner 1.5 tn 3s 183v-czt inverter split ac (R410a) is not giving proper cooling. Dealer was contacted for giving the demo of the installed a. C. S and also telephonically guided by the dealer to run the a. C. On 22 degree temperature and the same was followed, but still cooling is not satisfactory. Till date demo is due. Service engineer of weartech visited to office and suggested that the room size is bigger than the capacity of a. C. But it is strange when the a. C. S were installed the engineer of the dealer did not guide regarding this. Again office contacted to dealer regarding the cooling of a. C. And the same reason was explained. If it is so, the office requested to replace the 1.5 tn a. C. With 2 tn a. C. But the dealer refused for replacement and they sugeested us to purchase another a. C. Of 2 tn. It seems that dealer is not able to provide satisfactory services to customer of voltas company which is compeling to move customer in consumer forum.

I would like to raise my concern happened with my parents with service guys.
Voltas technian used to fool old age clients and threaten them for money.
Technicians are not having skills and didn't understand the issue with the ac. For the same issue different younger technicians came at my home and they charged fee individual and didn't gave bill.

Please take action as soon otherwise you will loose clients.
We will contact private ac service organization in future.

#bad service#fraud

This is to inform you that i dipankar dasgupta bought a voltas ac model no: eu 123v mzm (R-410a) serial no:4552226a17lc00455 from reliance digital store of bansdroni centre of kolkata on 9th may 2018. After the installation of the ac on 11th of may the ac only ran for 1 day and after that it stopped working. I called the reliance digital customer care and after much harrasement they send the same technician whom they send it while installation. They came and only filled my up the gas and went away. The ac stopped functioning again from that midnight. The next day i again registered a complaint and again after much harrasement they send two people to check and they checked and found no leakage and went away but they said that the ac is not functioning and they do not know why. Then i registered a complaint to voltas and they send me some people to investigate and after coming they said that the machine is not performing at all and it needs to be replaced by reliance digital only and only reliance digital people are responsible for everything. They also said that the installation is also not at all done properly by reliance digital people. Reliance digital people have continuously harassed us and are providing no support at all. So i urgently request you to take immediate action and replace the machine as soon as possible. My voltas ac registration no - [protected]. Following are the attachments-
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— forwarded message —
From: mimiz here
Date: thu 31 may, 2018, 10:24 pm
Subject: immediate action
To:

This is to inform you that i dipankar dasgupta bought a voltas ac model no: eu 123v mzm (R-410a) serial no:4552226a17lc00455 from reliance digital store of bansdroni centre of kolkata on 9th may 2018. After the installation of the ac on 11th of may the ac only ran for 1 day and after that it stopped working. I called the reliance digital customer care and after much harrasement they send the same technician whom they send it while installation. They came and only filled my up the gas and went away. The ac stopped functioning again from that midnight. The next day i again registered a complaint and again after much harrasement they send two people to check and they checked and found no leakage and went away but they said that the ac is not functioning and they do not know why. Then i registered a complaint to voltas and they send me some people to investigate and after coming they said that the machine is not performing at all and it needs to be replaced by reliance digital only and only reliance digital people are responsible for everything. They also said that the installation is also not at all done properly by reliance digital people. Reliance digital people have continuously harassed us and are providing no support at all. So i urgently request you to take immediate action and replace the machine as soon as possible. My voltas ac registration no - [protected].

Sir,
This is bring to your kind notice that i have purchased a split ac from voltas on dated 23.04.2018, after usage of only 5 days the ac gas pipe has been rift automatically due to this gas had been leaked and we faced big problem during these summer days complaint was registered vide no-[protected].

Now again within one month i. E. Dated 28.05.2018 again the same problem i faced and again complaint is registered vide - [protected] and no one has come to attend the complaint till now.

This is very bad experience i faced with this product as ac is got non-working position twice in one month. This is new brand ac how the same is defective again and again. Now i am feeling very harassed, my family got disturb and my 2 years daughter not able to sleep properly at night due to this position my life got worst.

It is requested to kindly arrange to replace this ac as its seems that this is manufacturing defect.

Regards,
Dheeraj kumar
Tata power - delhi

The unit was purchased in october 2017 and the unit is not working properly. On 27.5.18, the unit could not start & we logged a servise request with rite aircon for rectification. But till today no one has turned up so far. We are very much disappointed as to why we had bought this voltas product as already 3 times unit was serviced for various defects. Kindly look into the matter and do the needful today itself.
Shankar k k nagar [protected]

Hi voltas,

This side chandan singh. My registered mobile number: [protected]. I have purchased voltas inverter ac (183v jy) on 11th may 2018,. I'm facing problem in our voltas inverter ac from day 1. But no body responding on our problem, there have issue on manufacturing defect, ice formation, gas leakage, no cooling after 2-3 hrs. I'm very disappointed with voltas inverter ac.

I have request to you if you can't fix this issue then either replace that product or refund my money back.

I'm waiting for reply back. And i have attached our invoice and calling record how many times i've called on support and till now my problem is not resolved.

Complain number: [protected]

I regret to inform you that air cooler 25 ltr capacity purchased by me on 22/04/2018 from m/s super sales kanpur is not working after so
Many complaints the issue has not been resolved yet once your service personal has visited and informed me that the effective part has to be replaced
After that and they keep saying that they have ordered the required part to company but after 12 days part has not arrived in kanpur service
Center.
There fore you are requested to replace the air cooler at an early date.