Voltas Complaints & Reviews

----- Forwarded message -----
From: rajneesh madhok
To: [protected]@voltas.com
Sent: Wednesday, 6 June, 2018, 6:49:38 PM IST
Subject: Improper installation despite collection of Rs 3, 700 by Technical Service provider

From: Rajneesh Madhok, M.Com, LL.B, DFS, LL.M. (Criminal Law)

Advocate, Legal & Forensic Investigator,

Railway Road, Phagwara-144401 (Pb)

Ph:[protected]M),[protected]M), E-mail: [protected]@yahoo.com

To Phagwara, 06th June 2018

Customer Care,

Voltas Limited, Votas House, B Block,

2nd Floor, T.B.Kadam Marg, Chichpokli, Mumbai-400033

NAME OF DEALER FROM WHOM PURCHASED: M/S RIKHY ENTERPRISES, CHADHA MARKET, PHAGWARA-144401

PURCHASED VIDE INVOICE NO. 316, DATED 05TH JUNE 2018.

MODE OF PAYMENT CASH. : Rs 26, 500/- to Dealer

Technical Service provider: Collected Rs 3, 700/- for installation but Faulty installation made and on request to get the fault removed, direct the customer to lodge complaint to customer care, then only we shall come to fix the problem. Service provider says we shall charge Rs 250 per Feet of cable installation. The measurement can be made that how the such an exorbitant charges made from the customer.

Ph:[protected],[protected],

Ph:[protected], 268481

SUB: IMPROPER INSTALLATION / FAULTY AIR-CONDITIONING INSTALLATION. DEFECTIVE INSTALLATION BY VOLTAS AUTHORISED SERVICE CENTRE DESPITE PAYMENT OF RS 3, 700/-, DRAINAGE OUTLET PIPE HAS BEEN INSTALLED AT LEVEL UPPER THAN THE LEVEL OF MACHINE.

VOLTAS HAS NOT PROVIDED ME RECEIPT OF PAYMENT OF RS 3, 700/- CHARGED BY THE SERVICE TEAM. THIS IS BROAD DAY LIGHT ROBBERY MADE BY VOLTAS LIMITED ON THE PRETEXT OF FREE INSTALLATION? 123CZA(CLASSIC)

4552195A18BB13785

4512258D18BA20456

Sir,

I, Rajneesh Madhok, Advocate, Office at Railway Road, Phagwara made installation of above mentioned machine at my office but the Service team has defrauded me and has not provided receipt of Rs 3, 700/- charged from me and the defective installation made at my office. Most regretfully, it is being informed that Voltas AC 123 CZA Classic installed at my office has defective installation. Despite getting Rs 3, 700/- from the customer for installation the machine has been installed at lower level and outlet pipe has been installed at upper level but the staff who come to install AC is in-cooperative.

It is better to engage a private mechanic than to get misbehaved with in-cooperative staff. It is 100% sure that on not getting outlet of drain water the water will back to machine and certainly the defect occur.

I am really shocked to get such a humiliating behaviour from your Service team who is concerned with money only and least bothered about the complaint of the customer.

A LEGAL NOTICE IS BEING SERVED UPON YOU AS THE INSTALLATION IS DEFECTIVE AND YOUR SERVICE TEAM IS NOT COOPERATING, VERY SOON THE AC WILL START MALFUNCTIONING DUE TO INEFFICIENT STAFF’S INSTALLATION. VERY SOON THE AC LEAKAGE PROBLEM WILL OCCUR.

WATER WILL NATURALLY DRIP OUT THROUGH THE MAIN UNIT AND IT WILL NOT WORK.

MY REPEATED REQUESTS THAT AC AND THE DRAINAGE PIPE IS NOT PROPORTIONAL, SO IT WILL DISRUPT THE WATER-FLOW OUT OF THE DRAINAGE PAN DIRECTLY TO OUTLET DUE TO IMPROPER INSTALLATION, BUT YOUR SERVICE TEAM IS NOT LISTENING TO THE PLEADINGS OF THE CUSTOMER.

IT IS CLEARLY VISIBLE THAT THE OUTLET PIPE IS NOT AT LOWER HEIGHT COMPARED TO MAIN UNIT BUT AT THE UPPER HEIGHT. SO, LET ME KNOW HOW THE DRAINAGE WILL BE MADE. DUE TO BLOCKAGE OF WATER IN THE DRAINAGE PIPE ON NOT GETTING IT OUT THE DIRT AND DEBRIS WILL CREATE ADN WILL BLOCK THE DRAINAGE SYSTEM COMPLETELY.

I AM 100% SURE THAT THE WATER CAN’T FLOWW OUTWARDS THEN OVERFLOW OF WATER WILL GO TO MAIN AIR CONDITIONING UNIT, AND WILL LEAD TO AC LEAKING WATER. I REGRET THAT YOUR SERVICE TEAM IS NON-COOPERATIVE.

With the serving of this Legal Notice, you are requested to fix the drawbacks of installation and get AC properly installed according to the specification. All the Service Centre employees provide Service free of cost, if there are charges for any Service then the Company charge from the customer not the Service provider. In your case the Technical Service provider charges on the pretext of Free Service and misbehave with the customers.

You are requested to provide reply to the above mentioned facts and details of Service manual in which it has been written that the outlet pipe will be installed at the higher level from the machine.

Thanking you,

Yours sincerely,

Rajneesh Madhok,

Ph:[protected]M),[protected], E-mail: [protected]@yahoo.com

Hi Voltas Team,

Would like to inform you that nobody turned up till now and the twist here is that today when I called up Mr Shreenivasa Sreeni in the morning, he said it is his colleague who had spoken to me and not he as his mobile was with his colleague due to he being in meeting……

Again after hearing my lengthy story, he said will get it addressed today…..Till now none of your team members contacted and your BSM also not picking calls…..

Will there be any end to this ?

Thnx & Rgds / Tarak

From: tarakaramarao.jetty [mailto:tarakaramarao.[protected]@precisionit.co.in]
Sent: Tuesday, June 5, 2018 11:39 AM
To: 'Voltas'
Subject: RE: Ref : [protected] dt 21st May -Voltas 1.5 Ton Inverter 3 Star AC - Performance Issue - Pathetic Service from Voltas :::Customer Revert

Hi,

I just spoke to Mr Shreenivasa Sreeni, BSM and he said will get this issue addressed today…..

Shall await this…….

Thnx & Rgds / Tarak

From: Voltas [mailto:[protected]@conneqtcorp.com]
Sent: Tuesday, June 5, 2018 12:51 AM
To: tarakaramarao.jetty
Subject: Ref : [protected] dt 21st May -Voltas 1.5 Ton Inverter 3 Star AC - Performance Issue - Pathetic Service from Voltas :::Customer Revert

Dear Sir/Madam,

Thank you for contacting Voltas. We regret for the inconvenience caused to you.

It’s our endeavor to assist customers in best possible way always. We have forwarded your concern/request to the relevant team and same will be addressed at the earliest.

For further help below are the details

BSM Name:- Mr. Shreenivasa Sreeni
Contact No:- [protected]

Appreciate your patience and support in this regards.

Regards,
Prashanth
Voltas Team
Please feel free to call us on[protected],[protected] or SMS to 56677.
Please note our new email id [protected]@conneqtcorp.com
Mail-Id's are migrated to Conneqtcorp.com from tata-bss.com
So kindly note the same and do further communication in the New Email-Id


_____________________________________________
From: tarakaramarao.jetty [mailto:tarakaramarao.[protected]@precisionit.co.in]
Sent: 04 June 2018 13:23
To: Voltas
Subject: Ref : [protected] dt 21st May -Voltas 1.5 Ton Inverter 3 Star AC - Performance Issue - Pathetic Service from Voltas


Hi,

With ref to the subject cited, I would like to putforth hardships I’ going through due to this product and its service……..

I’ve brought 2 nos Voltas 1.5 Ton 3 Star Inverter AC dt 12th June’18 from Croma – AS Rao Nagar, Secunderabad ( Invoice attchd ) which we noticed to be having performance issues almost since beginning….
When complained to the Technician during his free service visit, he could not resolve the issue….Later when we raised issue with Voltas on Tollfree no, the visited technician said both of them were not properly installed due to which there is gas leakage resulting in less cooling…..
He attempted some repairs and refilled gas after which we noticed improvement in one unit and same issue in the 2nd unit……

Upon raising another service request, another technician visited and said he external condenser unit has problem and needs replacement for which he’ll raise request. After hectic persuation with your service centres and toll free nos, they said External unit not available and they’ll attempt repairs / grazing of the external unit which they attempted and still the issue remained same.

We raised one more request on your tollfree for which they sent one more technician who visited us and said will get the external unit which he brought after hectic persuation and replaced. Even after this, cooling issue remained same.

We re-opened the ticket on 21st May’18 after which one technician visited and said gas leakage problem and will get the gas and refill the next day…..

We are still awaiting the said “Next Day” as the technician not turned up till date even after continuous persuation with your local service centre aswell Tollfree…..

I’m seriously worried for having invested on Voltas which I felt carries Good Brand Image and reputation being TATA’s organization which somehow found to be totally wrong…Croma, during purchase of this product said this has 5 years comprehensive wty and later when I called the tollfree to register the same, they denied this claim stating that 5 year wty is only applicable subject to registering this on the day of purchase which none of the executives at Croma informed me…….

Pl share with me your escalation matrix as I wanted to share my grievance with your Management to make them understand the hardships a Voltas Consumer had to undergo having brought your product…..I’m infact exploring the option to complaint this in consumer forum if this is not addressed to my satisfaction immdtly………

An immdt response and solution is expected from you……….





Warm regards,

Jetty Taraka Ramarao
Mobile #[protected]

Flat no 501, SS Aditya Anand Maple,
Defence Colony, Sainikpuri,
Secunderabad – 500094.

I made a service request for windows ac cooling issue on 26th of may 2018by calling voltas customer care.
Visit was done by local vendor on 27th may 2018.
After normal check up, machine was brought up by the service centre on same day with assurance to repair in one week. Thoug i have requested little early as it is very hot summer. I was insisted to pay the service charge even if the issue not resolved. I have paid rs.400/- towards service charge and 200/- for transportation.
As of 05.06.2018, we have no trace of machine and no update whether it will be done or not?. The service centre no is not approachable as most of time it is out of range/switched off/busy.
Service centre name - route fourteen cooling point, patna city, mob no - [protected]
I seeks update on this. This kind of service is not expected. How any one can rely up on the service providers.in the job reciept, there is no address mentioned for the service centre where we can directly approcah.

Abhishek-[protected]

Dear sir,
I haved purchaged on dated 15/05/18 in flipkart mega sell with 24500/- on discount basis. I have purchaged copper condenser ac but deliver me a aluminum condenser. I have called so many times with flipkart but no response from them side even no refund provided to even i have raise refund request.
Also in invoce no any model no & condenser detail mentioned.
Not only me so many customer raised complain with flipkart. But no response from by them ultimately they said it is problem of voltas company.
If you required i am able te execute all proof regarding this matter.

I have bought a split ac on 31st May'18 from Arun Enterprise limited Jammu.

I have lodged a request for its installation. Today is 5th June'18 but no on any technicians is came .

More than 20 time i have called to customer care but they are also not able to solve my problem.

can any one help please...I would be very thank full to you.

Please resolve earliest.

The unit was purchased from nikshan electronics kannur kerala.in 2016. Now the cooling effect is very poor. Authorised deale service representatve star cool air conditions taliparamba ph no.[protected], [protected] franchisee code 150742. Attended and gas charging carried out. It costing rs1800/- now technician says need to renew the condenser unit which will cost rs7500/- please advise the proses of repair will be permanent solution to the problem!!

I never faced any problem with my Voltas Split AC. In last week of February 2018, I got my AC shifted to my new residence B-268, NFL Colony, Bathinda through Voltas authorised service centre at Amrik Singh Road, Bathinda, Mr. Gors mob [protected] and paid 2100 for shifting and service of AC. Prior to shifting my Split AC was working fine. After shifting, my AC stopped cooling. After lot of complaints, technician visited and told me that gas had leaked and demanded 2000 rupees which I paid because hot weather was intolerable at Bathinda. Gas was charged and leakage plugged. Again AC was not giving any cooling effect. I repeatedly followed up with the service center and every time I was assured to attend the AC but of no use. I continued my efforts days together as hot weather was intolerable at Bathinda for me and my wife who are senior citizen. No technician visited. on 04.06.2018 evening service center stopped attending to my calls. I also approached customer care center also who gave me SMS that my AC Will be attended on 05.06.18. Till 2.38 pm neither any technician visited nor received any call.

Hi team,

Would like to inform you that i am farhan hussain & i bought voltas ac on 22nd apr’18 & after a month votas engineers came at my home for routine service.

They informed us your second service due for month of apr’19 as per them they will come for ac service but they did not informed avail this free service we have to registered a request but after long wait when they did come for service today we called up your customer care as per the customer care executive we have to registered a request for avail free service & now we have to pay rs. 500/- for this service but we were not aware about this & we are not give you any money for this service.

Please explain me why your engineers gave false information even your distributor not inform us regarding this.

Is this service you are provide to the customer i’m highly is appoint with your services please escalate my issue & revert me asap.

Below mentioned the required details.

· voltas window ac 125dy

· 4011224a17dc00944

· product code-4011224

· contact number -[protected]

· alternative number -[protected]

Given complaint 3 months back on rat issue waited for new part as service unit told but they repaired not given new part local dealer venkat mahaboobnagar telangana asking money for repair i gave complaint with in warranty period service unit told don't give money but after repair asking money. Complaint given before summer resolved after summer poor service here got message problem resolved with rs:0 but asking money after repair am i waiited for new part not for repair free service also not done

1. This organisation having 3 window ac voltas which are in within warranty period. The initial two services by the representative was not satisfactory. The representative of your firm came for final services were not having essential equipment i. E pressure pipe for cleaning. Your firm was informed in advance that representative of your firm must having pressure pipe while carrying out final service. The requirement of pressure pipe was also brought to the notice of your representative during the initial two services. However, your representative has told that the servicing with pressure pipe will be carried out at the final service.

2. You are requested to confirm whether services by your company is being carried out with or without pressure pipes.

Hi, i am gautam kumar giri and i purchased a voltas split ac 1.5 tn 183 lym from capital electronics, bhubaneswar on 18/05/2017.
I was not given any free service in-spite of 2 free services guaranteed. I received no call or sms for the free service. Anyways i have been trying to get in touch with the dealer for the same and there is no response. I contacted the customer care on 28th may 2018 on which i was told my mobile number was not registered. I was also told that they are not registering the complaint and a senior will call me in 4 hrs but no call came but i received a sms of request number no. [protected]. But after waiting for nearly 7 days there was no call neither any response. When i called back the customer care on 4th june i was told that the request number was for a product enquiry and no complaint has been registered and when again i told my grievance i was told that i have to pay the service and free services cant be provided any more and again provided a request no. [protected]. If this is the service level of india's most premium ac company then i understand why indian companies are lagging behind. Any chinese company with much a lower price would have given me the same service. What the i dont understand, was that my responsibility to get the number registered or all this is way to avoid providing the free services. All these circumstances has prompted me to write a complaint for i deserve my free services.
Customers prefer voltas for service if that is denied then we loose the faith in it. Hopefully my problem will be resolved.
Thanks & regards,
Gautam k giri (Mob - [protected])

Dear voltas... Perhaps if we aware that your services is so much poor then i never purchased votas ac. I am struggling from the last 10 ten days for services of my ac and register my complain in online toll free no and local as well. Daily i am calling to my local services center (Tuba electronic kanpur (Up) but they are not coming daily they are making fool.
I am not sure why the putting the consumer on trouble.
I purchased voltas spilt ac last year (July-2017) till now i have not made any complain except for the service but usuly i am getting message in my mobile that "you voltas ac complain is registerd..." and after 1 or 2 days you problem is solved not sure why i am getting such type of messages.

Finaly it would be great help you can let me know any mobile/email in which i can register my complain against my issue for service of my ac

Samarjeet singh
+91-[protected]

I m purchase voltas ac with in two months he was not cooling properly i m inform to customer care and very poor service of voltas customer care and voltas service centre of r s pura jammu area and bad behaviour of managers and technicians staff. Very bad experience of voltas product i have not buy any voltas product and recommends to all please do not purchase voltas product....

Dear,
I have registered a complaint of my air cooler fan is not working, with request no [protected] on 27/05/18, but till date there is no response against my complaint when we talk to company executive on toll free no they told that technician is not available. Already mark to mail voltas ids but not respond. Second time with voltas service v v bad servise by voltas. My personal experience with voltas never buy voltas products in life...

Kindly revert that how much more time you have required to resolve this issue.

With warmest regards,
Arun kumar
[protected]
Request no [protected]

Most awful experience i have ever had. I have registered complaint no. [protected]. It's open since 23rd may till now.
This tower cooler is defective in design and i have not been able to get neither motor fixed nor different model replaced.
I want my full refund or a different model replacement.
Company should own their fault in design as they are aware of issue.

Most pathetic customer care and service centre experience as nobody knows escalation matrix and contact persons name and neither aware about timelines and tracking the motor or supply chain.

I am registering this here post futile efforts spent with cust care and service centre already. Speaks a lot about the character and ethics followed in voltas.
Really want to see a response to this.

Had made a request for ac servicing on 26.05.2018 (Request no [protected]). The appointment was scheduled on 28.05.2018. However the technician turned up only on 29.05.2018. After giving a glance, he commented that it is possible to clean effectively only with a blower which he did not have at that moment. So the next day another technician would come and attend. I called them several times but they delayed.in the mean time i got messages that my appointment was rescheduled. Again today i called (02.06.2018) and they have created a new request number ([protected]) and a message says that the appointment is scheduled on 03.06.2018. The technicians are very rude. And the servicing of a reputed company like voltas is even poorer. There is no customer feedback and followup of complaints and requests. How does the company value their customers?

I had purchased air cooler on 24/5/18 and noticed problem in water level sensor and water pump so i complained to customer care my complaint no is [protected], after 4days on 29/5/18 they came and told me for parts replacement on 30/5/18. Till from that day they r misguiding me even not picking phone calls and giving me incorrect status of my complaint pls do needful

We have complaint about our split ac issue on 13 may 18. Technician visit after 2 days of registring complain. He told that pcb in ac is short circuited due to which ac is not working and took pcb for repairing. Next day he came back with pcb but still it did not worked. And said that other part os short circuit now and need to fix. After that day he did not revert back. We have called many times to customer care and everytime they said we have raised it on high priority and it will resolve it soon but after 20 days and numerous calls no one is fixing the issue.

I bought a voltas 1.5 ton split ac three years back. It worked well for one year. After that it created a lot of problems. Too much noise is coming from the ac. Now it is a room heater rather cooling the room. I spend too much on the repair work. I had a very bad experience with voltas ac and not suggest anybody to go for voltas ac.

Dr a k chauhan
([protected])

I have purchased voltas air cooler 70 ltr on[protected]. Fan is not working properly. I have complained on[protected], but technician told me to bring cooler on his own repairing shop. I complain on customer care they give me contact no. Of area service manager mr. Anshul mehta but not picking up the call, again call customer care again give me contact no. Of mr. Ramchandra but again not picking up the call. My request no. Is [protected].