Voltas Complaints & Reviews

Hi,

I have bought voltas inverter ac which was installed by your service provider sahil. On the very next day the ac stopped cooling. We have registered a complaint regarding this on 4 june with the complaint details as follows-
Your request no. Is [protected].
The person who was given task for this job did nog responded for two days. After so many calls he came on 7 may and told us that there was some problem due to wrong installation by the service boy and gas has been leaked. Then he told us he will come tomorrow. Next day he refused to come and told us that invert ac are being taken care by another branch. We again filed a complaint with voltas service centre they told us that some other technician will come and then after one more day the technician reached us to tell us that he does not have gas of invert ac and somebody else will come. We have called at voltas main office also and contacted mr. Om prakash (Area service manager) but there was no response from that side. As a customer i feel high unsatisfied by the behaviour show to me from the company. I have no idea weather you will provide me service or not because all have been listening from you is that your complaint has been forwarded from our side. I will be filing a case against this matter in the consumer court. Such a poor service really very saddening and disappointing.

Hey. Our ac is not working from last 2 year its compressor is not working leaking from some places after some time of date of purchase. I am trying to voltas many times for the solution but no action to be taken.
This product is totaly useless from purchase of this ac.
Plz do something serious otherwise i’ll file case in customer court.
I am from district bathinda pujnab. My contact number os [protected]

My voltas ac is not working. I have registered complain no [protected]., the technician visited. His behavior was very rude. He said that the ac has to be taken to the workshop as there is a gas likage. But till no one has contacted us. The technician has denied to repair the ac. Please take necessary steps so that ac get repaired. As it is just 3 yrs old

Dear sir/madam

I was purchased window ac 1 ton on 25/04/2018 and after one month in the ac gas leakage and copper pipe issue said by the voltas engeeners after visiting at my home. I told that replace this ac with new one but they assured me everything is solved. Today i had a new issue about drainage system of ac not up to mark after reinstallation of ac and leakage problem of water starting now. Voltas technician was very unproffesional to resolving cutomer problem, i suggest you please talk to him and guide him for customer satisfactory, it is useful for voltas bussiness. My problem is that, now i am very upset about this kind of ac problem and tecnical support, please repalce my ac with new one.

Thanking you

Tanveer khan
Sector-8 dwarka
Ph-[protected]

I have a duct machine of voltas ltd and we facing a problem since april and mid of april i have tried to intimate customer service such problem they inspect and sent me spare offer of rs 27000 approx on dt 18th may and i have deposit a money on dt 22nd may and they recommisioning a machine 8th june after service they told you pay more of compressor price rs43421 then this will continue.
We have loose own clients, money, also mentally harras, and not get any benefits of warranty.

Hi Voltas Team,

I had purchase Voltas Inverter AC 1.5 ton (183VDZU) from Vijay Sales, Gurgaon.

My Voltas AC has been stop working from last 6 days. I raise complaint to Voltas but as of now no response from your side. I follow-up many times but still no technician has been visited my house to check AC.

Now, I don't want to continue with Voltas for extremely bad service and cheap quality product. Please refund my money and take your product back.

Complaint No: [protected]
Modal: 183VDZU (3 STAR-INVERTER) 1.5T
Serial No: 4552241a18ac00496
Invoice No: 341-R-SI 1507

Ordered the ac from amazon. It was installed yesterday. The fan is hitting the body. Tried contacting the company technician but he denied to come for installation. So we got it installed. After the installation was done we found out the fan is hitting the body. We tried contacting the company technician about the issue but he said contact your local technician who installed the ac.
Need it fixed or replaced asap.
Contact [protected]

It's been an year now, i have made many companies stating that the voltas split ac 1.5 ton i have bought from great eastern queens road showroom is not working efficiently however there's no hearing at all.
I have mechanic from voltas, great eastern, managers area manager almost everyone about this issue but everyone who visits have different things to understand and manipulate. But no outcome.
This machine is so bad that even after running it at 18 it works like placed on 30... Feels like only fan is running.
All of them being together make silly excuses to clarify and justify their part without understanding the consumers issue that we have paid the while amount and still being an year this machine is not working.
Jaipur area manager volta's manager showroom manager everyone has there personal excuse to safeguard themselves but no one agrees that machine is defective which is the reality.
People involved in this are great eastern queens road showroom from where the ac was bought. Manager and employees are all aware.
Area manager... Complaint manager... Sales... Everyone is aware but no resolution.

I committed the biggest blunder in buying three voltas 1.5 to split ac. On 2.6.2018 when my daughter woke up she found a pool of water in her bed room on account of water leaking from ac. The ac was installed by voltas only in march 2018. I lodged the captioned complaint but since there was no response from voltas for four days in sweltering heat of delhi with above 45 degrees temperature, i got the ac defect rectified on 6.6.2018. Then voltas woke up from your slumber and a technician rang up. Now to wriggle out of their warranty voltas has sent an message that we have got the defect rectified by third party. Voltas has to respond that whether a customer has to suffer because of their inefficiencies?

I've booked a request for the gas filling by calling tata voltas customer service on june 6th 2018. My request no. Is [protected].

They said they'll send the technician in 24 hrs but the technician came after two days i. E on june 8th, 2018, 3:00 pm. Though i mentioned in my complaint that gas refilling is needed the technician informed me that he did not get the gas as he thought it was just service request. Hence he will come again tomorrow with the gas.

On call with voltas customer care, i inquired the cost for refilling which they told me was 1800rs with taxes. But the technician and his boss said it will be rs 2500 and also they were suggesting to replace two brass nuts for the ac pipes for 450rs. I think 450rs for two small brass nuts is too much. I checked the price for the nuts online and its around 12rs only.

They are looting the customer just because no one is asking them. Serious action needs to be taken against the voltas and the service centre workers as they are not providing proper service and charging more than required for the simple parts and service.

महोदय
29 मार्च 2018 को गर्मी सीजन के लिए हमने वोल्टास का 1.5 टन का ऐरकंडिशनर value plus नाम के स्टोर से जिला बस्ती उत्तर प्रदेश से खरीद था। इंस्टालेशन के एक महीने बाद 12 मई 2018 को airconditioner खराब हो गया।कंप्लेंट करने पर इंजीनियर आया उसने बताया कि 1 pcb खराब हो गई है।कंपनी से आर्डर करने पर आएगा तो लग जायेगा उसने अपना मोबाइल नंबर भी दिया।उसके बाद दुबारा फ़ोन करने पर वह बदतमीजी से बात करता है तथा कहता है कि आएगा तो pcb लगेगा न।आजिज आकर हमने डीलर value plus स्टोर विवेक कुमार से बात किया तो उन्होंने कहा कि वो कुछ नही कर सकते है सर्विस वाले जाने ।महोदय समान बेचने के बाद क्या उनकी जिनमेदारी खत्म हो गई। फिर हमने वोल्टास एरिया मैनेजर आशीष से 3 बार बात की हर बार उन्होंने यही कहा कि आपके कंप्लेंट नंबर के संबंध में आगे बात नही हो पा रही है बात होते ही आपको स्थिति के बारे में सूचित किया जाएगा । महोदय ये एक सप्ताह पहले की बात है उन्होंने न तो आज तक कोई कार्यवाही करी न आज तक मुझे कोई फ़ोन किया।गर्मी में 27 दिन से मेरा ऐरकंडिशनर खराब है गर्मी की वजह से मेरे बच्चे की तबियत खराब हो गई तथा मुझे भारी परेशानियों से गुजरना पड़ा ।तथा परेशानिया अभी भी बनी हुई है । अतः मेरा एयरकंडीशनर बनवाने हेतु संबंधित को आदेशित करने का कष्ट करें तथा कार्यो में शिथिलता बरतने के लिए संबंधित डीलर सूरज, इंजीनियर सूरज तथा एरिया मैनेजर आशीष को दंडित करने का कष्ट करें ।

My self dr. Debasish mandal, from chhattisgarh, dist - dantewada, post bacheli, bacheli complex, nmdc ltd. I have purchased voltas split ac. Model 185vh a410-a, 1.5 ton 5 star, from sajaawat jagdalpur, chhattisgar, dated 4th june 2018, i want to installation now urgently by voltas authorized technician/service engineer, my request no is [protected].

Thanks
From
Dr. Debasish mandal
Bacheli complex, nmdc ltd.
Dist - dantewada
494553
Mob - [protected], [protected]

With due reference to my dispute with Voltas regarding the poor service, I again raised a request for technician visit which was cancelled by the system. Kindly refer the request cancellation message (screenshot attached).
After the cancellation, I tried to contact Voltas Customer Care where a representative named Ankit picked my call and didn’t listen to the issue and hung up; rather he misbehaved with me on the call. I am also attaching the call log here.
Please follow the in-line to get idea about the whole issue. This time if the problem has not been sorted out by the concerned authority then I will have to file a complaint in the consumer forum.

The AC was purchased on 28/8/17 and the AC is not cooling upto the mark.
3-4 times I complaint about that at customer care technician visit and provide excuses like room is big, direct sunlight from window, ect
The service is done but no cooling
The AC gas is changed no cooling
Now on 30/5/18 the technician taken the indoor AC and outdoor compressor with themselves for repair they asked for 4-5 days but not it's been 7 days and still AC not repaired
I called the technician he said AC is not repaired we ll call you when repaired.
It's been so long we suffered
Hope you do something on this else we take some other action

Myself is dr. S. S. Malik and my mobile number is [protected]. Yesterday (Dated june 6, 2018) i had registered a complaint in your service center having mobile number [protected]. A man (Named mr. Shubh with mobile number [protected]) had been assigned the complaint. He came and noticed that the fault is in stablizer. He was charging rs. 800 for its (Stablizer) repair. Instead of its repair, i had preferred to buy a new stablizer. Already he had taken rs. 400 as service charges. Today, i brought a new stablizer fro the market and made a call. He refused to install it because he has not repaired it.

These people are doing fraud with the customer. I have already fed up from the votal's product.

Dear sir

I have purchased split ac 1.5 ton 4th june 2018 from usha emporium railway road. They provide me th appointment on 6th of june, but firstly they visit on 7th of june.. After that they demanding 250 rs per feet for extra pipe to be install.
I have said that i will buy it from market then they said they will take 200 rs per feet for installation charges.
Total extra pipe to be install was 10 feet that is they need 2500 rs for installation... Even they were ordering to do this and that.. Pick up the ladder and all. And i dont know what are they for???
The worst service i have seen on ac installation.
Never again purchase voltas.
Such a loot on installation charges

Dear service support team,

It’s is really very shame for you that i am your existing customer, who is following you for last 15 days for the ac repairing in this summer session which cant be avoided by and your services department. I am from delhi and living on the top floor.

I am seriously fed up with the response and i don't care attitude of voltas customer care team.

The problem started on 14th april when the technician from voltas refilled the gas of my ac, it was told that if within 3 months of refuelling, i face any issue related to the gas then the gas will be refilled without charging any fee. On 24th may, i started facing some issues with the ac gas and lodged the complaint accordingly (Request id: [protected]). The company executive came for a visit on 1st june (I was told he would visit with 2 working days) and charged rs 400/- visiting charge (It was supposed to be free) and also did not solve the issue. I have been following up to date with no proper response.

Tell me how do i move forward (Also if you have the expertise or talent to solve the issue) or tell me on my face that have i made a mistake buying ac through such a terrible company. Is it really a brand services which are you offering to the existing customer?

Name - prashant sonkar

Request id: [protected]

After normal servicing my ac is not running properly, when i tried to contact to service engineer who serviced my ac is also not accepting that after servicing ac is getting problem i complaint so many times but no proper response i am getting from customer care they demand visiting charges on every visiting. I am frustrated after these type response from voltas customer care a well know brand in the market.

Please suggest what should i do.

I bought the AC from Thrissur, Kerala on 14th April 2018. The details are given below

Registration No : [protected]
Date of Purchase : 04/14/2018
Model : 4512152
Serial No. : 4512152D17K018750

Since then I have been issuing experiences of not getting cooled properly. I had informed the representatives who came to our house to check the installation and they didnt do anything about it. I had registered a complaint on 1st June since the AC stopped working due to some loose connection. The technicians who came resolved the issue.

But the issue of not getting the room cooled persisted and I brought it to their attention. They just ignored it telling that this is the maximum cooling I can get! This is the 3rd AC we are installing at our home and this is the first time we are buying a Voltas AC. Both our other ACs are over 13 years old and those are working really good. Now since the weather is hot, we are unable to use the room where this new AC is installed even when both the AC and fan are working continuously for hours.

I need an immediate solution for this and the failure of which will attract legal actions against the company.

----- Forwarded message -----
From: rajneesh madhok
To: [protected]@voltas.com
Sent: Wednesday, 6 June, 2018, 6:49:38 PM IST
Subject: Improper installation despite collection of Rs 3, 700 by Technical Service provider

From: Rajneesh Madhok, M.Com, LL.B, DFS, LL.M. (Criminal Law)

Advocate, Legal & Forensic Investigator,

Railway Road, Phagwara-144401 (Pb)

Ph:[protected]M),[protected]M), E-mail: [protected]@yahoo.com

To Phagwara, 06th June 2018

Customer Care,

Voltas Limited, Votas House, B Block,

2nd Floor, T.B.Kadam Marg, Chichpokli, Mumbai-400033

NAME OF DEALER FROM WHOM PURCHASED: M/S RIKHY ENTERPRISES, CHADHA MARKET, PHAGWARA-144401

PURCHASED VIDE INVOICE NO. 316, DATED 05TH JUNE 2018.

MODE OF PAYMENT CASH. : Rs 26, 500/- to Dealer

Technical Service provider: Collected Rs 3, 700/- for installation but Faulty installation made and on request to get the fault removed, direct the customer to lodge complaint to customer care, then only we shall come to fix the problem. Service provider says we shall charge Rs 250 per Feet of cable installation. The measurement can be made that how the such an exorbitant charges made from the customer.

Ph:[protected],[protected],

Ph:[protected], 268481

SUB: IMPROPER INSTALLATION / FAULTY AIR-CONDITIONING INSTALLATION. DEFECTIVE INSTALLATION BY VOLTAS AUTHORISED SERVICE CENTRE DESPITE PAYMENT OF RS 3, 700/-, DRAINAGE OUTLET PIPE HAS BEEN INSTALLED AT LEVEL UPPER THAN THE LEVEL OF MACHINE.

VOLTAS HAS NOT PROVIDED ME RECEIPT OF PAYMENT OF RS 3, 700/- CHARGED BY THE SERVICE TEAM. THIS IS BROAD DAY LIGHT ROBBERY MADE BY VOLTAS LIMITED ON THE PRETEXT OF FREE INSTALLATION? 123CZA(CLASSIC)

4552195A18BB13785

4512258D18BA20456

Sir,

I, Rajneesh Madhok, Advocate, Office at Railway Road, Phagwara made installation of above mentioned machine at my office but the Service team has defrauded me and has not provided receipt of Rs 3, 700/- charged from me and the defective installation made at my office. Most regretfully, it is being informed that Voltas AC 123 CZA Classic installed at my office has defective installation. Despite getting Rs 3, 700/- from the customer for installation the machine has been installed at lower level and outlet pipe has been installed at upper level but the staff who come to install AC is in-cooperative.

It is better to engage a private mechanic than to get misbehaved with in-cooperative staff. It is 100% sure that on not getting outlet of drain water the water will back to machine and certainly the defect occur.

I am really shocked to get such a humiliating behaviour from your Service team who is concerned with money only and least bothered about the complaint of the customer.

A LEGAL NOTICE IS BEING SERVED UPON YOU AS THE INSTALLATION IS DEFECTIVE AND YOUR SERVICE TEAM IS NOT COOPERATING, VERY SOON THE AC WILL START MALFUNCTIONING DUE TO INEFFICIENT STAFF’S INSTALLATION. VERY SOON THE AC LEAKAGE PROBLEM WILL OCCUR.

WATER WILL NATURALLY DRIP OUT THROUGH THE MAIN UNIT AND IT WILL NOT WORK.

MY REPEATED REQUESTS THAT AC AND THE DRAINAGE PIPE IS NOT PROPORTIONAL, SO IT WILL DISRUPT THE WATER-FLOW OUT OF THE DRAINAGE PAN DIRECTLY TO OUTLET DUE TO IMPROPER INSTALLATION, BUT YOUR SERVICE TEAM IS NOT LISTENING TO THE PLEADINGS OF THE CUSTOMER.

IT IS CLEARLY VISIBLE THAT THE OUTLET PIPE IS NOT AT LOWER HEIGHT COMPARED TO MAIN UNIT BUT AT THE UPPER HEIGHT. SO, LET ME KNOW HOW THE DRAINAGE WILL BE MADE. DUE TO BLOCKAGE OF WATER IN THE DRAINAGE PIPE ON NOT GETTING IT OUT THE DIRT AND DEBRIS WILL CREATE ADN WILL BLOCK THE DRAINAGE SYSTEM COMPLETELY.

I AM 100% SURE THAT THE WATER CAN’T FLOWW OUTWARDS THEN OVERFLOW OF WATER WILL GO TO MAIN AIR CONDITIONING UNIT, AND WILL LEAD TO AC LEAKING WATER. I REGRET THAT YOUR SERVICE TEAM IS NON-COOPERATIVE.

With the serving of this Legal Notice, you are requested to fix the drawbacks of installation and get AC properly installed according to the specification. All the Service Centre employees provide Service free of cost, if there are charges for any Service then the Company charge from the customer not the Service provider. In your case the Technical Service provider charges on the pretext of Free Service and misbehave with the customers.

You are requested to provide reply to the above mentioned facts and details of Service manual in which it has been written that the outlet pipe will be installed at the higher level from the machine.

Thanking you,

Yours sincerely,

Rajneesh Madhok,

Ph:[protected]M),[protected], E-mail: [protected]@yahoo.com