Voltas Complaints & Reviews

This air-conditioner was installed on my room on 19 april and i was given a guarantee for 1 year. Exactly after one month air conditioner did not functioned properly (Cooling effect was nil). After that i have to call the voltas customer care, they told me within 24 hour your query will be resolved. The next day after calling to customer care again mechanic arrived - he told me "sir there is no gas in the condenser it must have been leaked" so he checked all the connection from outside and found no leakage when he opened the ac then he found that the coil was leaking from inside. So this is not my fault or mechanic fault who came to install my ac this is completely voltas fault, that your dedicated quality team didn't checked properly.
I just need my ac should be exchanged if i have invested some amount on a brand with trust then i expect the same from brand like voltas. Its been a month and i have to face such a huge problem, if its been a year then i should even thought of repairing it.
Kindly take some action on replacing the ac or refunding my whole amount.

It unfortunate to inform your management that your customer care executive are prolonging the voltas split ac installation. Alongwith your technician are also keep customer on hold and not providing serving past 10 days. I am conerned customer of crpf organisation twice booked my compliant regarding installation of voltas split ac. Compliant no. [protected] dtd 18/05/2018 & [protected] dtd 22/05/2018. Both time gave me a technician no. And that mobile no switch off or does not exist. The ac was purchase at yr company due to this hot summer and heavy humidity at bijapur chhattisgarh. This is the way you treat your customer. If your executive does not install ac by 24 hrs, we are booking case against yr company in consumer court for this lapses.

I complained for ac repair at voltas customer care as my ac is not working i registered complaint on dated 17 may 2018they said your issue will be resolved in 24 to 48 hours but till today dt 23 may 2018 no technician is visited at my place and sms is coming at my mobile phone that your problem is resolved in phone.
Wat kind of this service is tata voltas is giving to there customers. I also called customer care many times every time they said we have forwarded your request to technician at any time he will call you for your ac repair. But no technician visited.
I m very disappointed by voltas services in fact they are giving worst services. Very very bad voltas, very poor

I have registered my request for ac service 1 week ago and after waiting for some days i again made a call to customer service but no one came to reapir ac after assurance that ur request has been registered on high priority on urgent basis.. But still after 1 week i didn't get any solution... Please take strict action against them because ur dignity name of voltas is demolished.. No 1 can trust on u i[censored] ll provide dis kind of service to your customer... I m from madhya pradesh district shivpuri tehsil badarwas my service request no. Is [protected]

I requested for the installation of my 1.5 ton ac on 19 may 2018 and they said it will take 3-4 days to install the ac and finally they gave me date[protected], 3:00pm for installation. But unfortunately no one came to the given date and time. Service engineer said that your village is far away so we did not came on given date. So i want to say that why you gave me that date of installation if this is not possible to came on that date. It is very bad service i faced from voltas. Very disappointed.

I purchased a voltas 1 ton ac on 9th may, 2017 from great esatern show room sinthir more, kolkata. During warranty period we faced cooling problem due to leakage in the machine an it was repaired by you. Now this year same we are facing facing same problem. So we book a call through your customer care and sent one service man and he told that some leakage problem is there and he took the ac machine last to your factory for repairing and told that the ac will be delivered on saturday i. E. On 19th may. Now today your people are informing that we may get the ac after this month. What the hell is going on? I thought voltas is a very reputed company in india. But sorry to say i was totally wrong. Please take neccessary action to complete the task within one day or i will issue a case against voltas. My number is [protected]. I am from dumdum kolkata 700030, wset bengal. I am repeating please takemy words seriously.

There have been several complaints since we purchased it on 18th may 2016. Complaints were on 23.5.16; 14.6.16; 13.7.16; 15.7.16; 4.3.17; 9.5.17; 28.6.17;

Latest complaint on 8th may 2018 was that the ac was leaking inside the room & cooling not adequate. On 9th it was attended. Problem not solved. Then on 10th it was attended. Temporarily the problem was solved. Again on 16th it started leaking once again. We called nafees on 17th who had earlier attended. He didnt come. Again on 18th we registered complaint to reopen. It was attended on 19th. He was unable to solve. Since then we made several calls. Nobody is attending. We are told that due to ramzan complaint is not attended. We are going to consumer court now.

I bought new voltas split a/c on 13th may 2018 from flipkart. Since there weee many negative reviews on jeevas installation service which the flipkart is providing, i got installation dine by voltas technicians directly.
After installation done the a/c worked for one hour and then stopped.
I called voltas cust care and raised the ticket. The voltas technicians attended and said that the mother board id defective and suggested for replacement of complete piece.

When i called flipkart they simply said they cannot do any thing because i got installation from voltas. When i called voltas cust care they said that they cannot help and i have to deal it by myself with dealer.
Do u ppl undersatant that i paid 30, 000 for ac and i received a defective piece.
Flipkart fraudsters what is the meanong of flipkart assured products.
Voltas product and company cannot do any thing? Didnt use ac even for a single day
Installation took 3 hrs and it didnt even work for an hour.

I purchased ac on 17 may 2018, voltas provide engineer for installation within 72 hrs from delivery. I have called to cc and they provide me a local number, but they didn't pickup my call. Today is 21 may 2018. This is very bad experience with voltas.. Local number of service center is [protected]..
I need solution of this issue. Please reply me what should i do

Sir,
I have bought a new voltas air conditioner on 15.04.2018, which is not working since a-day. I have lodged complaint on your toll free vide complaint no.[protected] dated 22.04.2018. After a long chain of complaints, contact to various company personals, workshop, technicians the said complaint has still not resolved. My chain of complaints/contacts is as under :-
1. Complaint to dealer (From where i have bought) on telephone and personal visit.
2. As per his advice i filed a complaint on toll free vide complaint no.[protected] dated 22.04.2018, repeted reminders on 25.04.2018, 29.04.2018, 07.05.2018, 17.05.2018, and today i. E. 21.05.2018.
3. After various visit of junior technicians problem not resolved, then after i made a complaint through e-mail dated 30.04.2018.
4. Acknowledgement of my complaint received from mr. Akshay on 01.05.2018.
5. An another acknowledgement received from mr. Hufrish raisi on 01.05.2018.
6. As per advice of mr. Hufrish raisi i also contacted mr. Kailash chand sharma, mobile no.[protected], he assured to solve the problem, but no action.
7. On behalf of mr. Kailash chand sharma, one person mr. Abdul, mobile no.[protected] contacted me and assured to take action.
8. Mr. Abdul send a technician mr. Mahendra yadav, mobile no.[protected], but the problem not resolved.
9. Then again mr. Abdul send a technician named mr. Imran, he also showed his incapability to resolve the problem.
10 on my tollfree complaint dated 17.05.2018 the lady assured me that a senior technician will visit your premises, but no any person visited.
11. Today i. E. 21.05.2018 i again made a tollfree complaint and talked madam bindu, requesting her to provide e-mail address/postal address/ any contact number, where i can tell my problem to the company seniors, but she showed her incapability to provide such details.

Sir, i have bought ac for summer season not for winter season. 1month 6 days have been passed after purchase of new ac.

Sir, i have already installed a voltas ac in my house aprox. 7 years before.
Showing the performance of above ac i again encouraged to purchase
Another ac of the same brand.

I never expect such type of worst services by a branded company named voltas

Once again i made a humble request to solve my problem or replace the
Machine within 1-2 days, otherwise i have no other way except to take the
Shelter of consumer court or publish in media.

Thanks,

Gordhan kumar
4-m-15, jawahar nagar,
Jaipur - 302004

Sir we purchased your voltas windows ac at jain traders on 27june 2017 but now it's not working/cooling we complained 12 may 2018 my complained no [protected] your person visit my home and told me compressors changed they take off my ac for dauji aircon (Mr. Kartar singh) and now they told me compressors not available last one week by your plant. We contact your asm [protected] but they don't responed pls. Resolve my issue as soon as possible.
Thanks
Sandeep kumar

First the request was cancelled by tashlin[protected]
Your request no [protected] has been cancelled. Reason customer reschedule please call at helpline [protected] (24x7) for further assistance.

Second - the another request was raised with high priority, only servicing was done but the engineer denied to install the window ac and i have called many times to the region head - danish[protected]

The engineer took 500 rs i have receipt of that and i got msg of 400.
Request no [protected] is resolved, fee collected rs 400. Call [protected] for assistance or sms 1 if happy else 2 to [protected]. Sms charge apply

This is highly disappointing service provided by voltas. I am doing the written compain of the engineer tashlin and head danish, as after calling the customer care they don't know the escalation policy and asked to compain regional head for which i am complaining.

Please escalate to the high manager, it was been 2 weeks and no action taken except ac service.

Hi,

We have bought voltas 1.5 ton split ac. After installation it was working fine but after few days it stops cooling due to compressor problem. We have resister an complain to the voltas customer with complain request number [protected] on 4th of may. But still no one has came for the service after so many calls. When ever we are calling they are telling our technician will come in 2-3 days, also few other excuses giving. Now we are realizing that to go with voltas product is our biggest mistake. I am posting here with a hope.

Thanks & regards,
Meera.

I purchased voltas ac 123cza (3 star) 1 ton spl pn 5th april 2018. It was installed at my place on 5th april 2018.

Unfortunately this ac has not worked well and before less than a month of installation it stopped blowing cool air completely. I complained regarding the same. I called on customer care for multiple times before getting someone to check at my place. I was told gas has leaked and some other person will come to fill the gas. Gas was filled later.

All of this happened because outer unit of ac is faulty.

To resolve this issue satisfactorily replacement or refund. If required i would provide invoice and give list of call i have made to customer care.

I have made repeated complains on voltas social media handle on twitter (@myvoltas) and i have got similar reply of my complain being looked or being escalated.

On social media i have received repeated messages like "we apologise, kindly give us more time, we are working hard, we assure you". I get same reply daily.

I am looking for reply in this matter.
Sicerely

Saumil

I have bought 1.2-ton split inverter ac from flipkart for 35k. Flipkart arranged jeeves service for installation for 1599 (Inclusive gst). As discussed with voltas customer care if ac installed by other than voltas technician warranty will not apply. As summer is going, voltas utilizing summer season for looting customer money on installation. Seems voltas technician is charging[protected]+gst) it may excess 1000rs from each customer while...

Sir,
I have purchased voltas 1.5 ton ac on 4/5/18, instillation and other demo work completed on 14/5/18, today i have to interacted to customer care about extended warranty but they are informed that time is over how it is possible, earlier we are contact several times but any one informed about this even e bazr, tenali servicing persons and customer care department persons. So please look into this case and help me. Please observe my interact details to [protected].
Thanking you sir
P. Yedukondalu
[protected]

Indoor unit swing motor has stopped and not working properly and such full noise in indoor unit please solve us problem.

Customer name: amin jewellers, main bazaar, road, naliya - kutchh - 370655

Voltas split air-conditioner
Model: 183 lyi
1.5 tr, 3-star ratings

Sr no.: id - 4551982a16ea03545

Sr no.: od - 4512042e16ea03328

Date of purchase: 29/05/2017

Mobile num: [protected]

Dear sir,

I am to submit the following few facts for your kind consideration and immediate action please :

1. That i have purchased a voltas split ac sac 183 szs3 1.5 ton 3* from m/s bhasin brothers, new market begum bridge, meerut – 250 002 (U. P.).

2. That the model is - 4512350.

3. That the serial no. Of this a. C. Is – 451230d18ca0562.

4. That i have purchased the above said split ac on 27.4.2018.

5. That the invoice no. Is 00663 and supplier’s ref no. Is 649.

6. That the said split ac is having a total of 05 years warranty (4 years extended), vide warranty certificate registration no. – [protected].

Now, i am again draw your kind attention towards the sequence of events and bad experience, since purchase of this a. C. :

1. The above said split ac was installed by a mechanic sent by your authorised service provider – m/s star air conditioner, gupta colony, transport nagar, meerut (U. P.).

2. At the time of installation of this ac, the same was not fitted properly and water was leaking from the inner unit of ac, inside the room. After 02 or 03 visits, the mechanics did some temporary arrangements.

3. From the day of installation, the ac is not working properly and its inner unit is making irritable and irresistible noises, which is causing a lot of trouble in sleeping.
4. I immediately told this fault to the your authorised mechanic, who in return told me that this sound is related to ac gas and is very common in some model of voltas split ac. Strange statement.

5. Since the purchase of this ac, i have made several complaints to your toll free no. About this fault.

6. The complaint nos. Are [protected], [protected], [protected], [protected], [protected], [protected], [protected] and recently on 15.5.2018 vide no. [protected].

7. It is point out that every time; new untrained mechanics are being sent by your authorised service provider m/s star air conditioner, meerut (U. P.).

8. It is also pointed out here that every time, these untrained technician come and go and do not solve the problem and in spite of carried forward the problem to their senior, they send their report mentioning the problem has been resolved. Interestingly, these technicians never asked for the post job completion – satisfaction code. Thus, every time, no further correspondence is taken by the company and i have to register a fresh new complaint, and thus, wastage of my valuable time.

9. I have also made several calls to your authorised service provider m/s star air condition, on their telephone nos. [protected] and [protected], but no fruitful action was taken place.

Sir, i have purchased this split ac from my hard earning money and with a view that your company is an indian company, but, i am informing you with very heavy hearted that your product as well your service is not satisfactory.

In view of the above facts, i am to request you kindly to replace this faulty split a. C., immediately, so that i may not suffer on account of this fault.

Please take immediate action.

Sincerely yours,

(Babita agarwal)
R/o a-225, sradha puri phase ii,
Sardhana bye pass,
Kanker khera,
Meerut cantt – 250 001. (U. P.)

Phone no. [protected] & [protected]

Hi. This is for company information that i am living in faridabad. (Haryana.) my name is surendra bhandari and my address is h. No.198, 1st floor, sector 7-a.-faridabad. My mobile no:- [protected]. I purchased a window a. C. From prerna electronics sector-10 faridabd on 5th may, -2018. From day one after stallation of a. C. Their was noise problem & cooling problem in a. C. I complained in service center & service man come on 8th may, 2018. & after checking the problem he agreed that their is a problem, we will slove the problem within a day. This complain information also given to prerna electronics-sector-10. Till date their is no responce by the company or the dealer. I want that company take the necessay action and replace the product immedately, otherwise i have no option to go consumer court.

I have already raised a complaint regarding the default in our a/s on 16th may '18, but still no technician has visited our dealer and fixed the problem. As we are a consistent customer of voltas holding 7-8 a/c in our dealer, and such inconvenience created to us after providing a proper complaint is unacceptable. The complaint no. Is [protected]. Registered in the name of mr. Rinku baruah, c/o pashupati traders, dibrugarh assam.