Voltas Complaints & Reviews

Sir,
I have bought a new voltas air conditioner on 15.04.2018, which is not working since a-day. I have lodged complaint on your toll free vide complaint no.[protected] dated 22.04.2018. After a long chain of complaints, contact to various company personals, workshop, technicians the said complaint has still not resolved. My chain of complaints/contacts is as under :-
1. Complaint to dealer (From where i have bought) on telephone and personal visit.
2. As per his advice i filed a complaint on toll free vide complaint no.[protected] dated 22.04.2018, repeted reminders on 25.04.2018, 29.04.2018, 07.05.2018, 17.05.2018, and today i. E. 21.05.2018.
3. After various visit of junior technicians problem not resolved, then after i made a complaint through e-mail dated 30.04.2018.
4. Acknowledgement of my complaint received from mr. Akshay on 01.05.2018.
5. An another acknowledgement received from mr. Hufrish raisi on 01.05.2018.
6. As per advice of mr. Hufrish raisi i also contacted mr. Kailash chand sharma, mobile no.[protected], he assured to solve the problem, but no action.
7. On behalf of mr. Kailash chand sharma, one person mr. Abdul, mobile no.[protected] contacted me and assured to take action.
8. Mr. Abdul send a technician mr. Mahendra yadav, mobile no.[protected], but the problem not resolved.
9. Then again mr. Abdul send a technician named mr. Imran, he also showed his incapability to resolve the problem.
10 on my tollfree complaint dated 17.05.2018 the lady assured me that a senior technician will visit your premises, but no any person visited.
11. Today i. E. 21.05.2018 i again made a tollfree complaint and talked madam bindu, requesting her to provide e-mail address/postal address/ any contact number, where i can tell my problem to the company seniors, but she showed her incapability to provide such details.

Sir, i have bought ac for summer season not for winter season. 1month 6 days have been passed after purchase of new ac.

Sir, i have already installed a voltas ac in my house aprox. 7 years before.
Showing the performance of above ac i again encouraged to purchase
Another ac of the same brand.

I never expect such type of worst services by a branded company named voltas

Once again i made a humble request to solve my problem or replace the
Machine within 1-2 days, otherwise i have no other way except to take the
Shelter of consumer court or publish in media.

Thanks,

Gordhan kumar
4-m-15, jawahar nagar,
Jaipur - 302004

Sir we purchased your voltas windows ac at jain traders on 27june 2017 but now it's not working/cooling we complained 12 may 2018 my complained no [protected] your person visit my home and told me compressors changed they take off my ac for dauji aircon (Mr. Kartar singh) and now they told me compressors not available last one week by your plant. We contact your asm [protected] but they don't responed pls. Resolve my issue as soon as possible.
Thanks
Sandeep kumar

First the request was cancelled by tashlin[protected]
Your request no [protected] has been cancelled. Reason customer reschedule please call at helpline [protected] (24x7) for further assistance.

Second - the another request was raised with high priority, only servicing was done but the engineer denied to install the window ac and i have called many times to the region head - danish[protected]

The engineer took 500 rs i have receipt of that and i got msg of 400.
Request no [protected] is resolved, fee collected rs 400. Call [protected] for assistance or sms 1 if happy else 2 to [protected]. Sms charge apply

This is highly disappointing service provided by voltas. I am doing the written compain of the engineer tashlin and head danish, as after calling the customer care they don't know the escalation policy and asked to compain regional head for which i am complaining.

Please escalate to the high manager, it was been 2 weeks and no action taken except ac service.

Hi,

We have bought voltas 1.5 ton split ac. After installation it was working fine but after few days it stops cooling due to compressor problem. We have resister an complain to the voltas customer with complain request number [protected] on 4th of may. But still no one has came for the service after so many calls. When ever we are calling they are telling our technician will come in 2-3 days, also few other excuses giving. Now we are realizing that to go with voltas product is our biggest mistake. I am posting here with a hope.

Thanks & regards,
Meera.

I purchased voltas ac 123cza (3 star) 1 ton spl pn 5th april 2018. It was installed at my place on 5th april 2018.

Unfortunately this ac has not worked well and before less than a month of installation it stopped blowing cool air completely. I complained regarding the same. I called on customer care for multiple times before getting someone to check at my place. I was told gas has leaked and some other person will come to fill the gas. Gas was filled later.

All of this happened because outer unit of ac is faulty.

To resolve this issue satisfactorily replacement or refund. If required i would provide invoice and give list of call i have made to customer care.

I have made repeated complains on voltas social media handle on twitter (@myvoltas) and i have got similar reply of my complain being looked or being escalated.

On social media i have received repeated messages like "we apologise, kindly give us more time, we are working hard, we assure you". I get same reply daily.

I am looking for reply in this matter.
Sicerely

Saumil

I have bought 1.2-ton split inverter ac from flipkart for 35k. Flipkart arranged jeeves service for installation for 1599 (Inclusive gst). As discussed with voltas customer care if ac installed by other than voltas technician warranty will not apply. As summer is going, voltas utilizing summer season for looting customer money on installation. Seems voltas technician is charging[protected]+gst) it may excess 1000rs from each customer while comparing with the third party. I don't know why voltas hesitate to normalize the installation charges?

Sir,
I have purchased voltas 1.5 ton ac on 4/5/18, instillation and other demo work completed on 14/5/18, today i have to interacted to customer care about extended warranty but they are informed that time is over how it is possible, earlier we are contact several times but any one informed about this even e bazr, tenali servicing persons and customer care department persons. So please look into this case and help me. Please observe my interact details to [protected].
Thanking you sir
P. Yedukondalu
[protected]

Indoor unit swing motor has stopped and not working properly and such full noise in indoor unit please solve us problem.

Customer name: amin jewellers, main bazaar, road, naliya - kutchh - 370655

Voltas split air-conditioner
Model: 183 lyi
1.5 tr, 3-star ratings

Sr no.: id - 4551982a16ea03545

Sr no.: od - 4512042e16ea03328

Date of purchase: 29/05/2017

Mobile num: [protected]

Dear sir,

I am to submit the following few facts for your kind consideration and immediate action please :

1. That i have purchased a voltas split ac sac 183 szs3 1.5 ton 3* from m/s bhasin brothers, new market begum bridge, meerut – 250 002 (U. P.).

2. That the model is - 4512350.

3. That the serial no. Of this a. C. Is – 451230d18ca0562.

4. That i have purchased the above said split ac on 27.4.2018.

5. That the invoice no. Is 00663 and supplier’s ref no. Is 649.

6. That the said split ac is having a total of 05 years warranty (4 years extended), vide warranty certificate registration no. – [protected].

Now, i am again draw your kind attention towards the sequence of events and bad experience, since purchase of this a. C. :

1. The above said split ac was installed by a mechanic sent by your authorised service provider – m/s star air conditioner, gupta colony, transport nagar, meerut (U. P.).

2. At the time of installation of this ac, the same was not fitted properly and water was leaking from the inner unit of ac, inside the room. After 02 or 03 visits, the mechanics did some temporary arrangements.

3. From the day of installation, the ac is not working properly and its inner unit is making irritable and irresistible noises, which is causing a lot of trouble in sleeping.
4. I immediately told this fault to the your authorised mechanic, who in return told me that this sound is related to ac gas and is very common in some model of voltas split ac. Strange statement.

5. Since the purchase of this ac, i have made several complaints to your toll free no. About this fault.

6. The complaint nos. Are [protected], [protected], [protected], [protected], [protected], [protected], [protected] and recently on 15.5.2018 vide no. [protected].

7. It is point out that every time; new untrained mechanics are being sent by your authorised service provider m/s star air conditioner, meerut (U. P.).

8. It is also pointed out here that every time, these untrained technician come and go and do not solve the problem and in spite of carried forward the problem to their senior, they send their report mentioning the problem has been resolved. Interestingly, these technicians never asked for the post job completion – satisfaction code. Thus, every time, no further correspondence is taken by the company and i have to register a fresh new complaint, and thus, wastage of my valuable time.

9. I have also made several calls to your authorised service provider m/s star air condition, on their telephone nos. [protected] and [protected], but no fruitful action was taken place.

Sir, i have purchased this split ac from my hard earning money and with a view that your company is an indian company, but, i am informing you with very heavy hearted that your product as well your service is not satisfactory.

In view of the above facts, i am to request you kindly to replace this faulty split a. C., immediately, so that i may not suffer on account of this fault.

Please take immediate action.

Sincerely yours,

(Babita agarwal)
R/o a-225, sradha puri phase ii,
Sardhana bye pass,
Kanker khera,
Meerut cantt – 250 001. (U. P.)

Phone no. [protected] & [protected]

Hi. This is for company information that i am living in faridabad. (Haryana.) my name is surendra bhandari and my address is h. No.198, 1st floor, sector 7-a.-faridabad. My mobile no:- [protected]. I purchased a window a. C. From prerna electronics sector-10 faridabd on 5th may, -2018. From day one after stallation of a. C. Their was noise problem & cooling problem in a. C. I complained in service center & service man come on 8th may, 2018. & after checking the problem he agreed that their is a problem, we will slove the problem within a day. This complain information also given to prerna electronics-sector-10. Till date their is no responce by the company or the dealer. I want that company take the necessay action and replace the product immedately, otherwise i have no option to go consumer court.

I have already raised a complaint regarding the default in our a/s on 16th may '18, but still no technician has visited our dealer and fixed the problem. As we are a consistent customer of voltas holding 7-8 a/c in our dealer, and such inconvenience created to us after providing a proper complaint is unacceptable. The complaint no. Is [protected]. Registered in the name of mr. Rinku baruah, c/o pashupati traders, dibrugarh assam.

Dear sir,
I have purchased a inverter model of Volta’s and I’m facing issue since day one they have replaced the outdoor unit and the cooling issue remains same
Kindly need a refund I’m really tired running behind service centre people and booking online complaints
Plz assist me what to do I need a full refund don’t want to use this product kindly do needful and moreover I got 7500 bill with minimu sugar how come it can happen with inverter model again the cooling issue started last week they have filled the gas now the again problem persists plz guide me
Sardar Sunny Singh
[protected]

I have purchased cooler of voltas, but just after 11 months its motor got burnt out. After lodging complain, the action was taken very slowly. But after motor replacement, the cooler makes noise and the technician says that it is normal noise and cant be eliminated. I am frustrated as no action is taken from voltas for its remedy. Complaint lodge date[protected] and still it has same issue. Complaint number is [protected]. Please help it is still in warranty.

The fan motor of the above voltas ac vertis elite 1.5 ton is not working. I am not available of original spare of fan motor. Please arrange to supply me thanks.
My ac was supplied by the sathya agencies, vilathikulam, thoothukudi dist. I approachedthe agency and the voltas company customer care at thoothukudi. But noone can help me to get a spare part.

Hi this is for company information that i am living in jalandha (Punjab). My name is ajay kumar and my address is 838 urban estate phase 2 jalandhar city. I purchased two window a c last year in july. This season i approach service centre for the services of a c which is in warranty. Inspite of several reminder the r not ready to do the sevice of a c. I even said serice center employees that i will put complaint agaist u people but the took my words for granted. Now i think i made a wrong decision by buying your company product.

We have purchased the inverter ac of 1.5 ton in the month of july 2017.in the end of month of apirl i start the ac but it is not working. After compalint with customer care a technicain came to our office and he told that pcb is not working. But after passing more than 15 days it has not been resolved. I am trying daily with customer care number and technician. Both of them are not responding properly.

Dear sir my name is vipan sachdeva my address is b 38 3rd floor janta colony shiva ji vihar. My pho number [protected]. Sir in 2017 april 21, i purchase new a. C from vijay sales rajouri garden new delhi. From day one there a very bad smell coming from a. C when compreser is cut down, i compiled that also. They came and say no there no problem. And now still there is same problem and one problem is added a. C takes 10 min to state a compreser and its cuting down in 5 min. Ples sir help me i am not reach person. And i done to any repair ples change my a. C.

With regards vipan sachdeva pho.[protected]

We have purchased voltas air cooler recently (March-2018) first we have faced the problem with motor service team changed fan & motor after 15days of compliant given. After 20days again fan was broken when cooler is in running condition given a compliant again on 29/04/2018 still part replacement was not happened. Service center authority persons are not responding properly.in total 2 months cooler was run only 20 days... Please look into this matter seriously..

Hi my name is sekar,
I hv bought a ac 1 ton on december 17 and i got a cooling problem on may 9 2018.. From the day one to till nw the problem was not rectified due worst service company and service engg for this we have struggling for that product,
So please take necessary action and let me know the clear solution for that voltas ac problem.
Thx
A. Sekar

I dr. Ashish darawade, purchased voltas split ac (Sr no.4552238a18bc00449) from maharashtra electronic tilak road on 17/3/18... My ac stopped working exactly 15 days after installation so i called to maharashtra electronic people many types.. But they didn't cooperated at all... So i called voltas toll free no. (Complaint no. [protected]) and sent there engineer (Sr. No 3765..). Who blamed t weather and dust for no cooling and assured t problem will resolve in 2 to 3 days but situation got worst then after... I m really upset with voltas company and then maharashtra electronic as well for a poor service to new coustomer...