Voltas Complaints & Reviews

I ordered an ac via snapdeal of voltas brand. The product was found to be defective when box was opened for installation day before yesterday. The installation could not be done as the outer unit of split ac is noted defective by the installation engineer.

I can be reached at [protected]

The voltas customer service is contacted but are repairing instead of replacing the brand new product purchased and delivered defective in-box.

Against our complaint request no. [protected] dated 27.2.18, prism service network east krishna nagar,
Delhi-110051 had taken our faulty 2ton ac for repair and took rs.7000/- towards replacing of cooling coils with new one on 10.03.18. When we complained again that the problem was not resolved still on 31.3.18 with request number [protected], again they carried our ac for more than one month and returned it without installation. I received message from voltas that the problem has been resolved but it is not. This is a case of cheating by prism service network and i request you to kindly cancel their agency as they are spurious.

Also, i request you to kindly arrange acs installation at the earliest.

Sir / madam

I would like to draw your kind notice that i have purchased voltas 1.5 ton ac on 09 mar 2018 from sargam electronics, avantika. My ac is not working properly & i also called customer care on 23 apr 2018 regarding this problem but your executive is not visit on my complaint till now.

Please send your executive as soon as possible to resolve my problem.

Thanks
Govind
(M no. [protected])

Please make sure that I bought 1 ton AC from you with 3 star rating to be installed...I have called dozens of times...please take care of your customers...kindly get my AC installed ...products we purchase are for use not as showpieces...let us use your products...kindly get it installed...we customers don't know how to install it...you have to take care of installation...it has been a week since I purchased this item...and I have been unable to use it...despite repeated calls to customer care...

I purchased an inverter ac on 14.02.2018. after installation i did not operated much the ac as it was winter season. on 1st of april when i started the ac i found the compressor of the ac is not running for more then 2 minutes. start/stop is continuous. is lodged the complaint No.[protected] on 08.04.2018. after a lot of efforts by the service engineer it could not be put into work. since then i repeatedly in contact with the voltas service engineer, customer care, area office bhubaneswar but no one is taking pain to put my new AC into work. my new ac should be replaced with another new one. why should i keep one defective AC. WORST SERVICE BY VOLTAS.

Dear sir
I had purchased 1 ton 5 star 125dza window voltas ac under 5 year warranty scheme. I had done my registration under no [protected] on dated 24/04/2018 but i am not getting the certificate till date via e mail. Please provide me 5 year warranty certificate as early as possible. My details are given below.
Date of purchase - 18 april 2018
Invoice no [protected]
Serial no 4011237a18dc00079
With thanks
Sanjay kumar
[protected]

I purchased 1.5 ton voltas split ac from value plus on 20/6/17. It worked fine for few months and then was not not used until few days back. When we turned it on the was no cooling. I complaint for the same with service center on 26/04/18, after many calls the executive finally turned up on 28/04/18. After cleaning when he was ready to leave, not even bothered to turn on the ac to check its performance i asked him if he has sorted the problem. After checking the ac he declared gas leakage. When i asked him to replace the gas he said it would take time as he needs to send an email for approval from the company and only after the approval he can change the gas.. After filling the gas..ac not working.. Is this the kind of service we should expect from a voltas.. They not resolve the problem.. Kindly replace the ac... Poor service..

I have just purchase a window ac on 29/04/2018 having the serial no as mentioned above and after the installation of the same at my house a very bad smell is coming from the ac when it start but after some time when compressure start it automatically going down but the smell remain coming when the ac swith off and start again
Please solve it as soon as possible

My request number is [protected].

Two weeks back i have given a complaint to voltas service center regarding ac is not cooling properly. Yet now i didn't receive any assistance from the local dealer.

I made so many calls to customer care, every time they are saying same stories to me.

Finally, they have given this local operator number ([protected]) even this guy is not responding properly.

I didn't expect this type of delay from voltas company. Kindly improve your service.

Please speedup my request ([protected]) and do needful.

I bought a voltas 3star 1.5 ton split ac this month through amazon website. My registered mobile number is [protected].
The installation charges and the process were really poor. Initially i got a call from voltas for installation and i was told an amount of rs.1500. Then, when i called voltas customer care, first they told that the installation is free, afterwards they told an amount of rs.500. I called the customer care around 10 times and it took 3 days to confirm the amount.

What do you people think of your customers? Don't we have any other work other than bargaining with you? More over, for some of my friends who purchased voltas ac, the installation was done free of cost.

But i was charged rs.600 and i wasn't given any receipt for that. I want the amount to be refunded. Voltas should drop gaining money through these sort of fraudulent action. I have attached the service report filled by the technician. No receipt/gst bill was given for the installation amount.

Dear sir i buying new ac 4 my family. But after 4 days this time ur company service man not installed my new ac. I am not satisfy for u company..in future i and any my family member and frinds not buying ur volta's product. Because ur service is very bad not satisfactory and cooperate ur company member. Thnks. I am very un satisfy 4 ur service. When i buying ac company seller told me ur install es 48 hr. Till time and date not install this. Please satisfy me. I[censored] not satisfy me i go to customer court for my problem

I bought a window ac on 15 april 2017 from a s enterprises, from day one my ac was not cooling well, i called customer care but they said our engineer will come and c ur unit, any how i manged last year, but this year (2 april 2018) also it was not cooling than i approached customer care, they listen to me this time and arranged a vendor and he visited on first week of april and took my ac to work shop, and get back after two day and said gas was leaking and problem is solved, but from there my ac was not working no cooling and making different different noises, last nigh my ac was not cooling at all, today ie 05.05.2018 i called to customer care for my complaint, and promise to send engineer to visit my home, i want to ask from voltas that this is ur product and this is ur service.

I own a window 1.5 ton ac from voltas.
My ac is covered under amc since last 5years.
It frequently keeps getting breakdowns, technician from voltas along with local amc providers are a bunch of crooks.
They take ac to workshop do nothing till i make calls and escalate my complaint.
Then they come and say ur ac is done for the time being but get a new one.
This keeps happening every alternate month from last 5 years.
And this season is no different, my ac is down again, it's not cooling and there's ice formation on its grills.
I'm really frustrated and regret buying voltas.
Consumer court writ seems to b the only hope.

We recently purchased 2 spilt ac and both of them are defective.
It's so hard to believe for me, i spent so much for two defective pieces which don't even work for one day that too from such a reputed company voltas. We recently purchased the ac from the chandigarh, paras enterprise, sec 35b. Model r-410a, 1 ton and 1.5 ton and after the fitting, they just don't work. They can't do the work of cooling, which is all they supposed to do. We have registered the complaint and even call the shop, they told us they can't just replace the unit as it's opened. They failed to take any responsibility of it. Can anyone in voltas tell me if you can find the fault in ac just by looking at it in packed version and without the fitting?
Engineer came and told us sensor is not working for one and for other they didn't even able to find the fault. If i am spending a fortune just for defective boxes then i like to have a refund please as you can't provide a replacement. Repair is not an option here, i am very disappointed and like to have this issue address at the earliest please.

Dear voltas team,
I purchage a cooler in last month, but wheels not given with unit dox. Your service center executive given big size of wheels. It in not fit in cooler so given return to your service executive.
After so many followups and call your service persons not picking my calls also not responding on whats app.
Currently there is some another problem in coller. Tank alarm showing amber light when it is full with water and pump not working. Pls resolve both problem urjently

I purchased the ac on 29th march and each n every day i have called customer care to register for extended warranty but no affect at all!!! If you guys don't want to give extendend warranty you should not give such attractive promising statements to the customers! Such a poor service from voltas. I wish to return the ac looking at this pathetic service and would never recommend voltas ac to anyone!!

We bought a voltas aircooler from bajaj electronics, kompally hyderabad on[protected]. We have been getting a problem of water flowing out of the cooler and filling the room for which we have complained on 25-04-18. After nearly a week of complaint and follow up, the technician came the cooler worked for half an hour and once again the same problem cropped up. Once again we have been complaining for it but nobody responds.
With peak summer right now the service given to the consumer by voltas is pathetic and it is quite irritating that they keep promising but nobody actually comes to take care of our problem.
We believed in tata and invested but now we are repenting. Kindly help

I am dissatisfied with the service of voltas. My complaint no. Is [protected] and registered mobile number is [protected]. I have call many time to customer care but no one come to check the ac on my home. I have register the complaint on ist may and today is 4th may but no enginer vistit in my house. I[censored] cannot improve your service no one can buy your products. Under first year it creates problem pls change the outer unit of my a. C. Pls do something on my request very bad experince with voltas product...

Thanks n regards
Arun jaswal
[protected]

My 1.5 ton window a/c was taken by your guys on 29 may on account of gas leakage. I was told to get back my repaired ac on the very next day i. E on 30th may but it didnt go that way and they started to delaying the delivery by one more and one more day and one more day and they don't even pick my call easily dont give a specific time to me except for one more day. Today is 4th of may and i haven't receive my ac yet and they are still asking for 1 more day like they ever do and this is disgusting. I never have had this sort of experience in voltas. Please take appropriate action against these guys who took my ac and return my ac as soon as possible.
My request no is [protected]

We have purchased voltas 1.5 tonn split inverter ac on 8th april, 2018 from vijay sales branch ashram road ahmedabad in the name of mrudula modi.ac was installed within 4 to 5 days of purchase. Till then we have complained three to four times regrading water leakage from ac but every time person comes and does something but still the problem is as it is. No serious solution was being received. And still the problem persist. Sometimes there is a problem of water leakage sometimes voice comes from the compressor. I am writing this mail to you to take solution of the problem. The person who comes for installation is not doing proper work. Plz resolve the issue urgently. Mobile number is [protected]