Voltas Complaints & Reviews

Address: Ahmednagar, Maharashtra, 414001

Website: Www.voltas.com

Name : major a sahoo

Email : [protected]@gmail.com

Mobile : [protected]

Address : quarter number-61/2, motibagh officers colony, acc and s, ahmednagar, maharashtra

City : ahmednagar

State : maharashtra

Complaint against : voltas ac

Complaint : i bought voltas window ac 1.5 ton wac all weather on 23/06/2017 from shyam electronics suratgarh. Its not even a year and started showing problem, towards this we lodged a complaint to voltas customer care on 21 apr 2018 for under warranty service. Eventhough they promise within 24hrs response however their technician came after 4 days i. E 25 apr. He informed us that one part of ac is faulty and needs repair/replacement and carried it along. He had told to get the needful by next two days. We didnot get any responce from them, so we called service centre in ahmednagar on 28 apr2018 and didnot get any positve response so we called voltas customer care. Till then we are told that they will get it done by 30 apr. We called them again on 30 th but they again given us false assurance that it will be done at the earliest. Till today there has been no response and call from their side. I am staying in top floor and facing great difficulty im coping up with thishot weather. Voltas has cheated us by not providing required after sales support. 2. I want to get compensation in terms of refund of entire money (Rs 28000) paid towards this ac and the problem i faced by making numerous calls to customer care and due to non availability of ac.

Jun 5, 2018

Complaint marked as Resolved

Voltas customer support has been notified about the posted complaint.

Verified Support

May 04, 2018

Voltas Customer Care's response Dear Arupananda Sahoo,

We had already escalated your concern through Facebook. So, we would like request you please allow us some time to get back to you.

Regards,
Voltas Online Team

Verified Support

Jun 28, 2018

Voltas Customer Care's response Dear Arupananda Sahoo,

We hope your issue has been resolved. Please let us know if there is anything else we can help you with. Please feel free to give us your feedback at voltas.[protected]@gmail.com.
Have a nice day.

Regards,
Voltas Online Team

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Address: Jalgaon, Maharashtra, 425201

We have purchased new split ac units from m/s voltas for bsnl exchage/bts equipement. We are not getting free servicing for these new split ac units. Also some ac units are faulty in warrantee and registered complaint for faulty split ac units of bhusawal-3 bts, telephone exch. Savada & khiroda in jalgaon district are not attended from last four months.
But it is not attended by voltas.
Sdee, jalgaon
Mob.[protected].

Jun 26, 2018

Complaint marked as Resolved

Voltas customer support has been notified about the posted complaint.

Verified Support

May 03, 2018

Voltas Customer Care's response Dear Customer(sdejalgaon),

Thanks for voicing your concern. Please be assured that we are working on your problem and we will get in touch with you at the earliest. For any further clarifications, please write to us at voltas.[protected]@gmail.com.

Regards,
Voltas Online Team

Verified Support

May 23, 2018

Voltas Customer Care's response Dear Customer(sdejalgaon),

We hope your issue has been resolved. Please let us know if there is anything else we can help you with. Please feel free to give us your feedback at voltas.[protected]@gmail.com.
Have a nice day.

Regards,
Voltas Online Team

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Address: Pune, Maharashtra, 411041

Website: consumer camplaint

I have taken ac in 2014 frm hyd &in 2015 i shifted in pune that time for installation i loged call in voltas but that time some made fault for the part chrges & gas filling charges i have to bear even though fault done by technician now this third time same thing is happen voltas technician came saw outer unit and recommended compressor os failure while other local technician find out only faulty wire now what should i think voltas technician dont know anything they only know to cheat customer. If this kind of technician voltas having its better we should not take voltas ac.

Jun 11, 2018

Complaint marked as Resolved

Voltas customer support has been notified about the posted complaint.

Apr 28, 2018

nairmuralidharan1's response No person to take care of after sales service.

Verified Support

May 03, 2018

Voltas Customer Care's response Dear Sonali,

We are sorry for the experience you had. Please write to us about your problem with your complaint number and mobile no. at voltas.[protected]@gmail.com and we will put all our efforts in trying to help you out.

Regards,
Voltas Online Team

Verified Support

May 11, 2018

Voltas Customer Care's response Dear Sonali,

We hope your issue has been resolved. Please let us know if there is anything else we can help you with. Please feel free to give us your feedback at voltas.[protected]@gmail.com.

Regards,
Voltas Online Team

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B

balkrishna1425

from Nashik, Maharashtra

May 3, 2018

I requested since 15 days back no one visited any technician from Tata voltas. I just received surprised messages "site is not ready "

Reply

Voltas Customer Care's response, May 4, 2018

Verified Support

Dear Customer(balkrishna1425),

We are sorry for the experience you had. Please write to us about your problem with your complaint number and mobile no. at [email protected] and we will put all our efforts in trying to help you out.

Regards,
Voltas Online Team

Voltas Customer Care's response, May 14, 2018

Verified Support

Dear Customer(balkrishna1425),

We hope your issue has been resolved. Please let us know if there is anything else we can help you with. Please feel free to give us your feedback at [email protected].

Regards,
Voltas Online Team

N

nairmuralidharan1

from Calicut, Kerala

May 3, 2018

I made a compliant about Split ac Voltas on 22/4/18. got a request no
[protected] informed staff will attend on 23/4/18. None came again told me that will come on 25/4/18. Nobody came. I have repeatedly contacted customer care no results. Then I myself contacted Malta Agencies on 27/4/18 and technicians came on 28/4/18. good for nothing service.

Reply

Voltas Customer Care's response, May 4, 2018

Verified Support

Dear Customer(nairmuralidharan1),

Thanks for voicing your concern. Please be assured that we are working on your problem and we will get in touch with you at the earliest. For any further clarifications, please write to us at [email protected].

Regards,
Voltas Online Team

Voltas Customer Care's response, May 19, 2018

Verified Support

Dear Customer(nairmuralidharan1),

We hope your issue has been resolved. Please let us know if there is anything else we can help you with. Please feel free to give us your feedback at [email protected].

Regards,
Voltas Online Team

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Address: Tiruvannamalai, Tamil Nadu, 606601

I escalated a problem to my nearest voltas service centre in tiruvannaalai, tamil nadu his name is balaji and his mob no [protected]. For past 35 day he made 8 visits and still not able to fix my ac. Why you keep such incapable person as your authorised service dealer. Every time he talks and makes fake promises. I feel very wounded and disappointed. I swear i won't buy your product again or suggest the same to others its summer here me and my family had sleepless night for past one month. Are you all humans.

Jun 11, 2018

Complaint marked as Resolved

Voltas customer support has been notified about the posted complaint.

Verified Support

May 03, 2018

Voltas Customer Care's response Dear Raja,

We are sorry for the experience you had. Please write to us about your problem with your complaint number and mobile no. at voltas.[protected]@gmail.com and we will put all our efforts in trying to help you out.

Regards,
Voltas Online Team

Verified Support

May 11, 2018

Voltas Customer Care's response Dear Raja,

We hope your issue has been resolved. Please let us know if there is anything else we can help you with. Please feel free to give us your feedback at voltas.[protected]@gmail.com.

Regards,
Voltas Online Team

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Address: 122002

I am using voltas (Tata brand) split ac 1.5 ton and bought it from boisar, trapaur, mumabi maharashtra-401501 on[protected].
Due to job transfer, i have relocate to gurgaon, sect-10 a122001.

While dismantling ac from boisar, engineer told that, gas valve has locked well, however during transits it may get leakage, so instruct to engineer to check the gas while install in gurgaon.

I have contacted customer service ad raise the request for installation. One engineer came (Deputed by mr. Vinod - contract engineer out source by voltas) and install. But neither he fill properly nor check the gas level

I have contacted further to customer care to raise the complaint, and get shocking news that the contract engineer has cancel my request and charges has gone to his pocket. I lost 4 k but had more pain when lost trust on tata brand.

I would strongly recommend to concerned department to take necessary action on out source vendors, and make sure that the lets have trust on tata for many century.

Regards
Customer

Jun 10, 2018

Complaint marked as Resolved

Voltas customer support has been notified about the posted complaint.

Verified Support

May 02, 2018

Voltas Customer Care's response Dear Customer(kurup7927),

We are sorry for the experience you had. Please write to us about your problem with your complaint number and mobile no. at voltas.[protected]@gmail.com and we will put all our efforts in trying to help you out.

Regards,
Voltas Online Team

Verified Support

May 10, 2018

Voltas Customer Care's response Dear Customer(kurup7927),

We hope your issue has been resolved. Please let us know if there is anything else we can help you with. Please feel free to give us your feedback at voltas.[protected]@gmail.com.

Regards,
Voltas Online Team

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K

K K Chaitanya

from Mumbai, Maharashtra

May 2, 2018

Dear Sir,

I have given a compliant one month later to customer care around 7 no's water dispenser are not working but there is no response till date and there is no visit from your dealers.

Reply

Voltas Customer Care's response, May 2, 2018

Verified Support

Dear K K Chaitanya,

We are sorry for the experience you had. Please write to us about your problem with your complaint number and mobile no. at [email protected] and we will put all our efforts in trying to help you out.

Regards,
Voltas Online Team

Voltas Customer Care's response, May 10, 2018

Verified Support

Dear K K Chaitanya,

We hope your issue has been resolved. Please let us know if there is anything else we can help you with. Please feel free to give us your feedback at [email protected].

Regards,
Voltas Online Team

A

Anuranj

from Nadapuram, Kerala

May 2, 2018

Purchased a voltas airconditioner and the instalation is not available delay for the instalation and the inaccurate in problem solving

Reply

Voltas Customer Care's response, May 2, 2018

Verified Support

Dear Anuranj,

We are sorry for the experience you had. Please write to us about your problem with your complaint number and mobile no. at [email protected] and we will put all our efforts in trying to help you out.

Regards,
Voltas Online Team

Voltas Customer Care's response, May 10, 2018

Verified Support

Dear Anuranj,

We hope your issue has been resolved. Please let us know if there is anything else we can help you with. Please feel free to give us your feedback at [email protected].

Regards,
Voltas Online Team

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Address: Hyderabad, Andhra Pradesh, 500054

We purchased a inverter ac 1.2 ton online flipkart on 29th april. Product received and installed on 30th april. Not working properly. No cooling effect. Technician who installed said there was no refrigerant in the system. Need to take action immediately if checked and confirm its defective we will return atleast before return time at flipkart. Help us.

Jun 10, 2018

Complaint marked as Resolved

Voltas customer support has been notified about the posted complaint.

Verified Support

May 02, 2018

Voltas Customer Care's response Dear Siva Vardhan,

We are sorry for the experience you had. Please write to us about your problem with your complaint number and mobile no. at voltas.[protected]@gmail.com and we will put all our efforts in trying to help you out.

Regards,
Voltas Online Team

Verified Support

May 10, 2018

Voltas Customer Care's response Dear Siva Vardhan,

We hope your issue has been resolved. Please let us know if there is anything else we can help you with. Please feel free to give us your feedback at voltas.[protected]@gmail.com.

Regards,
Voltas Online Team

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Address: 500026

Website: www.voltasac.com

Dear all,

I have raised a breakdown request no: [protected] on 21st april 2018, two different service associates called and tried to repair one each time but they failed. First guy said it was a leak and failed to find leak in pipe, next guy concluded that the valves might have failed but he was unable to replace them.

There are no standard rate card for repair the 3rd party guys can charge exuberant prices and we have to oblige, i agreed to all their terms but they are not technical enough to deal with the problem.

I request voltas to kindly consider and get my ac repaired at the earliest within summer.

Regards
Pavan chapala

Jun 25, 2018

Complaint marked as Resolved

Voltas customer support has been notified about the posted complaint.

Verified Support

May 02, 2018

Voltas Customer Care's response Dear Pavan,

We had already escalated your concern through Facebook and Twitter. So, we would like request you please allow us some time to get back to you.

Regards,
Voltas Online Team

Verified Support

May 19, 2018

Voltas Customer Care's response Dear Pavan,

We hope your issue has been resolved. Please let us know if there is anything else we can help you with. Please feel free to give us your feedback at voltas.[protected]@gmail.com.
Have a nice day.

Regards,
Voltas Online Team

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A

ATISH SHARAN

from Jasidih, Jharkhand

May 2, 2018

I have also complaints in customer care
Complain no [protected]. Nobody is coming to check split ac.

Reply

Voltas Customer Care's response, May 2, 2018

Verified Support

Dear Customer(ATISH SHARAN),

Thanks for voicing your concern. Please be assured that we are working on your problem and we will get in touch with you at the earliest. For any further clarifications, please write to us at [email protected].

Regards,
Voltas Online Team

Voltas Customer Care's response, May 5, 2018

Verified Support

Dear Customer(ATISH SHARAN),

We hope your issue has been resolved. Please let us know if there is anything else we can help you with. Please feel free to give us your feedback at [email protected].
Have a nice day.

Regards,
Voltas Online Team

S

skbehera

from Bengaluru, Karnataka

May 2, 2018

Newly supplied WAC units -03 nos are Faulty/No gas. The machines have been purchased on dated 29.03.2018 bearing sl no[protected]A17LC[protected]A17LC[protected]A1 18AC90907 under guarantee. Please rectify the fault

Reply

Voltas Customer Care's response, May 2, 2018

Verified Support

Dear Customer(skbehera),

We are sorry for the experience you had. Please write to us about your problem with your complaint number and mobile no. at [email protected] and we will put all our efforts in trying to help you out.

Regards,
Voltas Online Team

Voltas Customer Care's response, May 10, 2018

Verified Support

Dear Customer(skbehera),

We hope your issue has been resolved. Please let us know if there is anything else we can help you with. Please feel free to give us your feedback at [email protected].

Regards,
Voltas Online Team

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Inbox
Write
Failure notice
[protected]@rediffmail.com
Tue, 01 may 2018
Hi,
Good evening.
I am butchi babu addanki. I purchased split air conditioner on 25.04.2018. Warranty certificate for the same was get it done on 29.05.2018 after several follow ups. However customers care executive (Female) told me that certificate would be mailed immediately but till date not received.
Kindly send me warranty certificate as soon as possible.
Product warrenty with sr. No:[protected] for your reference.
Regards,
Butchi babu addanki,
[protected].

Jun 8, 2018

Complaint marked as Resolved

Voltas customer support has been notified about the posted complaint.

Verified Support

May 02, 2018

Voltas Customer Care's response Dear Butchi babu addanki,

Thanks for voicing your concern. Please be assured that we are working on your problem and we will get in touch with you at the earliest. For any further clarifications, please write to us at voltas.[protected]@gmail.com.

Regards,
Voltas Online Team

Verified Support

May 08, 2018

Voltas Customer Care's response Dear Butchi Babu Addanki,

We hope your issue has been resolved. Please let us know if there is anything else we can help you with. Please feel free to give us your feedback at voltas.[protected]@gmail.com.

Regards,
Voltas Online Team

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D

Dinesh S. Mehra

from Noida, Uttar Pradesh

May 2, 2018

Hi I am a frustrated voltas customer .I got my 2 year old ac services and gas refiled last month on 15 March 2018, just after 3 weeks the has leaked and cooling gone.but the service center here in Noida sector 40 area not resolving the issue.i am literally frustrated .I will go to consumer forum if this matter not taken seriously asap!

Reply

Voltas Customer Care's response, May 2, 2018

Verified Support

Dear Dinesh S. Mehra,

We are sorry for the experience you had. Please write to us about your problem with your complaint number and mobile no. at [email protected] and we will put all our efforts in trying to help you out.

Regards,
Voltas Online Team

Voltas Customer Care's response, May 10, 2018

Verified Support

Dear Dinesh S. Mehra,

We hope your issue has been resolved. Please let us know if there is anything else we can help you with. Please feel free to give us your feedback at [email protected].

Regards,
Voltas Online Team

K

Khaleelrrr

from Eluru, Andhra Pradesh

May 2, 2018

I registered a complaint by calling voltas customer care . Complaint number : [protected]

No response from u guys.

I repeatedly called more than 15 times.

Almost 20 days completed . No response from u people. Worst experience for me

I[censored] don't provide service in warranty period. Why u people mention that ?

Reply

Voltas Customer Care's response, May 2, 2018

Verified Support

Dear Customer(Khaleelrrr),

Thanks for voicing your concern. Please be assured that we are working on your problem and we will get in touch with you at the earliest. For any further clarifications, please write to us at [email protected].

Regards,
Voltas Online Team

Voltas Customer Care's response, May 15, 2018

Verified Support

Dear Customer(Khaleelrrr),

We hope your issue has been resolved. Please let us know if there is anything else we can help you with. Please feel free to give us your feedback at [email protected].

Regards,
Voltas Online Team

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Address: Alappuzha, Kerala, 688540

Dear customer, your product is registered under 5 year warranty with sr no [protected]. If your are satisfied please share 2379 with our technician. For any further assistance please call our helpline [protected] (24x7).

Dear customer your extended warranty certificate is mailed to you.in case the same is not received please call on [protected] from your registered no [protected]

This was the msg i got. But till this time such email was not received

Jun 5, 2018

Complaint marked as Resolved

Voltas customer support has been notified about the posted complaint.

Verified Support

May 02, 2018

Voltas Customer Care's response Dear Suresh,

Thanks for voicing your concern. Please be assured that we are working on your problem and we will get in touch with you at the earliest. For any further clarifications, please write to us at voltas.[protected]@gmail.com.

Regards,
Voltas Online Team

Verified Support

May 05, 2018

Voltas Customer Care's response Dear Suresh,

We hope your issue has been resolved. Please let us know if there is anything else we can help you with. Please feel free to give us your feedback at voltas.[protected]@gmail.com.
Have a nice day.

Regards,
Voltas Online Team

View replies

S

Sandeep Varryer

from Sivakasi, Tamil Nadu

May 2, 2018

Bought last month. Pump not working now

Reply

Voltas Customer Care's response, May 2, 2018

Verified Support

Dear Sandeep,

We are sorry for the experience you had. Please write to us about your problem with your complaint number and mobile no. at [email protected] and we will put all our efforts in trying to help you out.

Regards,
Voltas Online Team

Voltas Customer Care's response, May 10, 2018

Verified Support

Dear Sandeep,

We hope your issue has been resolved. Please let us know if there is anything else we can help you with. Please feel free to give us your feedback at [email protected].

Regards,
Voltas Online Team

S

sahnibatteries sahni

from Indore, Madhya Pradesh

May 2, 2018

Complained no is [protected] logged on 18 april 2018. voltas engineer has taken external compressor machine . neither they are repairing nor returning. now toll free no and their engineer not giving any response.
my mobile no is [protected]

Reply

Voltas Customer Care's response, May 2, 2018

Verified Support

Dear Customer(sahnibatteries sahni),

Thanks for voicing your concern. Please be assured that we are working on your problem and we will get in touch with you at the earliest. For any further clarifications, please write to us at [email protected].

Regards,
Voltas Online Team

Voltas Customer Care's response, Aug 7, 2018

Verified Support

Dear Customer(sahnibatteries sahni),

We hope your issue has been resolved. Please let us know if there is anything else we can help you with. Please feel free to give us your feedback at [email protected].
Have a nice day.

Regards,
Voltas Online Team

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I have been using cooler from past one month. On 28thapril. It stopped working and on the same day i registered a complaint by calling voltas customer care. I was told that technician will call back and will follow up the issue. Within 24 hours. But till now.. Crossing more than 72 hours still no technician called me. On contacting customer care several times, they are still saying technician will contact me and cannot help more than that. I purchased voltas product as they have after purchase support service. But their response is horrible and hopeless..

Jun 6, 2018

Complaint marked as Resolved

Voltas customer support has been notified about the posted complaint.

Verified Support

May 02, 2018

Voltas Customer Care's response Dear Girish,

Thanks for voicing your concern. Please be assured that we are working on your problem and we will get in touch with you at the earliest. For any further clarifications, please write to us at voltas.[protected]@gmail.com.

Regards,
Voltas Online Team

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From 6/4/18... I have been complaining about leakage in inlet of my voltas split ac. The call centre has not provided any help since then. No one has come yet for the repair of ac. The ac was bought just an year ago. Its more than 40°c in chandrapur. At this season such inconvenience is provided by the company. Such careless attitude is shown by the company. Its almost a month and the company has not resolved my problem rather more trouble has been caused to me and my family since then. Daily we are contacting the customer service and they are giving us false hopes of repairing the ac on the same day but nothing of such kind has happened. I have the recording of all the calls, prooving their carelessness. Kindly resolve the issue sooner or i will be moving legally for the inconvenience cause.

Jun 15, 2018

Complaint marked as Resolved

Voltas customer support has been notified about the posted complaint.

Verified Support

May 02, 2018

Voltas Customer Care's response Dear Customer(Kpillai),

We are sorry for the experience you had. Please write to us about your problem with your complaint number and mobile no. at voltas.[protected]@gmail.com and we will put all our efforts in trying to help you out.

Regards,
Voltas Online Team

Verified Support

May 10, 2018

Voltas Customer Care's response Dear Customer(Kpillai),

We hope your issue has been resolved. Please let us know if there is anything else we can help you with. Please feel free to give us your feedback at voltas.[protected]@gmail.com.

Regards,
Voltas Online Team

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Address: 110091

Dear sir/madam.
I have complained two times about my ac not working properly they have refill my ac gas two times but is not working properly. My ac is registered under wta scheme. I have already pay them 2400 rs to company and they have change the wall also free of cost. My sr no [protected] and request no [protected] and [protected]. They have provide me 3 month warranty but they are not doing there work properly. They always do the temporary work. So i want to tell u that if my ac is not working properly i will not pay them again after 3 months also and u have to extend my 3 months warranty also again from the same date they have complete the work.

Thanks.
Warm regards.
Prince khichee.
[protected].
[protected]

Jun 15, 2018

Complaint marked as Resolved

Not resolved till today. Contact person mr rajat 971740101.

Voltas customer support has been notified about the posted complaint.

Verified Support

May 02, 2018

Voltas Customer Care's response Dear Customer(Prince Khichee),

Thanks for voicing your concern. Please be assured that we are working on your problem and we will get in touch with you at the earliest. For any further clarifications, please write to us at voltas.[protected]@gmail.com.

Regards,
Voltas Online Team

Verified Support

May 09, 2018

Voltas Customer Care's response Dear Customer(Prince Khichee),

We hope your issue has been resolved. Please let us know if there is anything else we can help you with. Please feel free to give us your feedback at voltas.[protected]@gmail.com.

Regards,
Voltas Online Team

Jun 04, 2018

Updated by prence khichee Sir not resolved till today. Called many times to the contact person but not getting any satisfied respose. Gas reffilled 4 to 5 times but not working properl . Present stage is ice is coming on high pressure pipe.
They are not doing there work properly. May be some part is not working and they are not changing it.

Verified Support

Jun 06, 2018

Voltas Customer Care's response Dear Customer(Prince Khichee),

We regret the inconvenience caused. We've shared your concern with our team and they will connect with you soon to address the same.

Regards,
Voltas Online Team

Jun 13, 2018

Updated by prence khichee Many times gas charged but not cooling properly and compressor also not cut off at the temperature set and when compressor cut off not on

Jun 15, 2018

Updated by prence khichee Not resolved till today.

Jun 15, 2018

Updated by prence khichee Everytime people comes update gas but not cooling and compressor problem.

Jun 15, 2018

Updated by prence khichee Mr rajat looking for this but no output has come in 3 months

Verified Support

Jun 16, 2018

Voltas Customer Care's response Dear Customer(Prince Khichee),

We assure you that our team is working on your concern so we request you to allow us some time. We will get in touch with you shortly.

Regards,
Voltas Online Team

Jun 17, 2018

Updated by prence khichee No one is listing to me everytime they say that ac is ok but ac is cooling like a cooler not chilling like a ac censor are not working properly. Compressor is not tripping on the temperator set if compressor trippes then its not starting in 5 to 10 minutes i[censored] press the feeling button then compressor starts and sometimes compressor makes badly loud noise. This problem I show to Mr rajat many times everytime he tolds me that ac is ok everytime he comes and update the gas and go. Mr Gaurav is also looking in this matter but no one wants to do their work properly. My ac is registered under wta may be that's why they are ignoring to change parts that are not working.

Jun 17, 2018

Updated by prence khichee I[censored] don't want do it pleaze tell me I will take help from consumer court to solve my issues.

Jun 17, 2018

Updated by prence khichee Suction pipe is not cooling on the same time when compressor is on it cools after 2 to 4 minutes but pipe is not chilling. My another ac is also from voltas its cools on the same time and its chilling in 5 to 10 minutes when the compressor is on.

Verified Support

Jun 19, 2018

Voltas Customer Care's response Dear Customer(Prince Khichee),

We hope your issue has been resolved. Please let us know if there is anything else we can help you with. Please feel free to give us your feedback at voltas.[protected]@gmail.com.
Have a nice day.

Regards,
Voltas Online Team

Jul 05, 2018

Updated by prence khichee Not resolved till today.

Jul 05, 2018

Updated by prence khichee U can see ice is coming.

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Address: 500015

Hi
I am suresh, i have purchase volta's 1.5 183 vczt inverter ac on 23-april-2018
On 25th april installation done

We have used my ac on 28th april

Romm is not getting cooled
We have raised a complaint and service man visited, told that installation not done properly due to that gas was leaked

Issue still not solved,

Very disappointed
Pls kindly replace the outside unit/ or fill the gas and correct the things

Jun 15, 2018

Complaint marked as Resolved

Voltas customer support has been notified about the posted complaint.

May 01, 2018

Updated by Suresh Reddy Daggolu I would like to request Volta's company, train the best service people to install the AC properly otherwise
Volta's name get spoiled

Verified Support

May 02, 2018

Voltas Customer Care's response Dear Suresh Reddy,

We are sorry for the experience you had. Please write to us about your problem with your complaint number and mobile no. at voltas.[protected]@gmail.com and we will put all our efforts in trying to help you out.

Regards,
Voltas Online Team

Verified Support

May 10, 2018

Voltas Customer Care's response Dear Suresh Reddy Daggolu,

We hope your issue has been resolved. Please let us know if there is anything else we can help you with. Please feel free to give us your feedback at voltas.[protected]@gmail.com.

Regards,
Voltas Online Team

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Address: 603110

Dear sir

This is to inform that we are filing a suit case against your company which has supplied a duplicate material against brand voltas.
Issues listed here
1. Indoor model no & outdoor model are different on material but same in box cover.
2. Remote is not voltas and it is some local one.
3. Fins have been damaged during installation (Pics attached).

As we have purchased the items on new ones and paid for the same this kind of hidden fraud approach by dealers questions genuinenity of the brand.

Kindly take back the whole equipment and repay the amount with interest.
Neither the material not taken back/not paid the return shall never stopped for suiting a consumer complain within 7 calendar days of this email.

Jun 12, 2018

Complaint marked as Resolved

Voltas customer support has been notified about the posted complaint.

Verified Support

May 02, 2018

Voltas Customer Care's response Dear Customer(ashokkumar karunanithi),

We are sorry for the experience you had. Please write to us about your problem with your complaint number and mobile no. at voltas.[protected]@gmail.com and we will put all our efforts in trying to help you out.

Regards,
Voltas Online Team

Verified Support

May 10, 2018

Voltas Customer Care's response Dear Customer(ashokkumar karunanithi),

We hope your issue has been resolved. Please let us know if there is anything else we can help you with. Please feel free to give us your feedback at voltas.[protected]@gmail.com.

Regards,
Voltas Online Team

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Address: New Delhi, Delhi, 110087

I have purshased 2 split ac's for my home last year. I have 6 voltas ac's installed at 3 different locations in delhi. Last year i bought 2 new split ones for address a-3/12 mianwali nagar, rohtak road, new delhi-110087. I lodged a ac service request for the same split ac on 14 th march and then on 21st april. My request no. Is [protected] for 21st april. I am not sure for request no. Of 14th march. I clearly mentioned it in my calls that the service is for split ac. And since then no technician has visited my above mentioned address, instead they were visting my different address for ac service. And then aftr reaching different address they are promising me to transfer the service request to some other technician in my area.. I am going round in circles as a result my split ac free warranty has beeen lapsed. Now today customer care executive saying that you have registered request for window ac on 21sst april which is totally rubbish.. You can listen the voice recording logs on 21st april and on 14th march. And the advisers are also saying that i have to give rs 500 +gst for each service... Because of going round in circles my free warranty has been lapsed.. And now i have to pay 500.. This is such a poor service i have ever received.... Could you please help me what should i do now??.. I have 6 voltas ac's and being a customer for over 5 years.. I am receiving this service.. Please help me with solution and also revert me at the earliest..

Jun 10, 2018

Complaint marked as Resolved

Voltas customer support has been notified about the posted complaint.

Verified Support

May 02, 2018

Voltas Customer Care's response Dear Harshit,

We are sorry for the experience you had. Please write to us about your problem with your mobile no. at voltas.[protected]@gmail.com and we will put all our efforts in trying to help you out.

Regards,
Voltas Online Team

Verified Support

May 10, 2018

Voltas Customer Care's response Dear Harshit,

We hope your issue has been resolved. Please let us know if there is anything else we can help you with. Please feel free to give us your feedback at voltas.[protected]@gmail.com.

Regards,
Voltas Online Team

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Address: 121002

I have purchase my 1.5 ton voltas window AC 3 year back from sargam Electronics Faridabad and last year i take the AMC from Voltas and that time voltas give me Glaicer Services Faridabad AMC .
From 15 April 2018 onward my window AC Display is not working so on 17.04.2018 I log my first complaint on voltas customer care but till now it has not been rectified and I log 3 SR for the same, below are the SR No :-
[protected]
[protected]
[protected]
Everytime I lodge a complaint, I get a message & phone call after which they cancel or reschedule it without my requesting it.
They ask me to register it again & the same cycle repeats.
So I log the Complaint in consumer forum (complaint no:-701802) and they suggest me for writing the email to volats and Glacier services but till now my problem is not resolved.
I am very disappointed with the service of voltas and never suggest to anybody for purchase any Product from voltas.

Thanks,
Kapil Saxena

May 2, 2018

Complaint marked as Resolved

From 15 April 2018 my AC temperature sensor is not working so i log the complaint(18041721594) on Voltas customer care on 17 April 2018 and 18 April 2018 Service Engineer visit my place and do some temporary solution on the sensor and advice me for filling the gas on Ac compressor and same day close my complaint. After that i log second complaint (18042320440) for filling the gas in compressor and after three days engineer visit my place and fill the gas on AC Compressor and suggest me temperature Sensor is not working please co-ordinate with the Voltas concern team and replace the sensor . After that again i log a fresh third complaint (18042600236) on Voltas for resolved the Temperature Sensor issue but till now nobody will come for check this issue and closed my all complaints and i get the message from Voltas request cancelled customer reschedule. Last year i take the AMC from Voltas and that time Voltas Engineer give me the Glacier Services Company Faridabad AMC. 17 April 2018 onward daily i follow up with Voltas and Glacier Services but every time they told today we visit at your place and resolve your complaint but till now nobody visit my place. I already drop a email for both company for the same. Below are the Phone number of Glacier Services Faridabad and Voltas where i follow up for my complaint. 9899502897- Glacier Services Faridabad 9211569949-Glacier Services Faridabad 01207184680-Voltas 18004254555-Voltas I request you please take a appropriate action for my complaint and resolve the issue ASAP. Thanks, Kapil Saxena 8860028363

Voltas customer support has been notified about the posted complaint.

Verified Support

May 02, 2018

Voltas Customer Care's response Dear Kapil Saxena,

Thanks for voicing your concern. Please be assured that we are working on your problem and we will get in touch with you at the earliest. For any further clarifications, please write to us at voltas.[protected]@gmail.com.

Regards,
Voltas Online Team

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K

k22kapil

from Noida, Uttar Pradesh

May 2, 2018

very poor service of voltas... never suggest anybody for buying any voltas (TATA) product...

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Address: Lucknow, Uttar Pradesh, 226014

My window ac display is not working & have submitted request for new remote. Since 02.04.18, despite repeated complaints, it has not been rectified. Everytime i lodge a complaint, i get a message & phone call after which they cancel or reschedule it without my requesting it. They ask me to register it again & the same cycle repeats. Breakdown request number have been - [protected],
[protected], [protected]. Looking forward to early settlement of the problem.

Jun 12, 2018

Complaint marked as Resolved

Voltas customer support has been notified about the posted complaint.

Verified Support

Apr 30, 2018

Voltas Customer Care's response Dear Customer([protected]@1972),

Thanks for voicing your concern. Please be assured that we are working on your problem and we will get in touch with you at the earliest. For any further clarifications, please write to us at voltas.[protected]@gmail.com.

Regards,
Voltas Online Team

Verified Support

May 09, 2018

Voltas Customer Care's response Dear Customer([protected]@1972),

We hope your issue has been resolved. Please let us know if there is anything else we can help you with. Please feel free to give us your feedback at voltas.[protected]@gmail.com.

Regards,
Voltas Online Team

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Address: Kolkata, West Bengal

The ac was purchased from amazon and the team that came to install charged us double the rate of other providers for items used in installation, they did not even asked for our consent and made the bill of 4, 598 for installation however standard installation was free of cost for our purchase.
This is absolutely cheat from voltas by making up money in the name of installation. We have complained to voltas about the same but they are not willing to do anything about it making it a issue of the instalaion team, whereas the bill is on voltas letterhead.
Thus, a proper solution of the case will be a refund of rs.2000.

Jun 25, 2018

Complaint marked as Resolved

Voltas customer support has been notified about the posted complaint.

Verified Support

Apr 30, 2018

Voltas Customer Care's response Dear Customer(mdaga178),

We are sorry for the experience you had. Please write to us about your problem with your complaint number and mobile no. at voltas.[protected]@gmail.com and we will put all our efforts in trying to help you out.

Regards,
Voltas Online Team

Verified Support

May 03, 2018

Voltas Customer Care's response Dear Customer(mdaga178),

Thanks for sharing the requisite details with us. We'll get in touch shortly with an update on this concern.

Regards,
Voltas Online Team

Verified Support

May 05, 2018

Voltas Customer Care's response Dear Customer(mdaga178),

We hope your issue has been resolved. Please let us know if there is anything else we can help you with. Please feel free to give us your feedback at voltas.[protected]@gmail.com.
Have a nice day.

Regards,
Voltas Online Team

May 07, 2018

Updated by mdaga178 In reference to my detailed discussion with representatives from Voltas, I have discussed with them all the issues we have faced and brought to their knowledge the differences in Installation Charges of theirs and of companies like LG & Carrier.
I hope that highest authorities in Voltas take this matter or I will be forced to place an Case against the looting material charges from Voltas.
Looking for earliest reply and solve of this case.

Regards
Mayank Daga

May 10, 2018

Updated by mdaga178 I have just been getting replies by mail that someone will contact you soon, but there is no response or contact from anyone from Voltas.

Verified Support

May 21, 2018

Voltas Customer Care's response Dear Customer(mdaga178),

We have re-escalated this case. We will connect with you and update you regarding the same.

Regards,
Voltas Online Team

Verified Support

May 25, 2018

Voltas Customer Care's response Dear Customer(mdaga178),

We understand that our team got in touch with you regarding your concern and shared the requisite information in this regard via mail. Do let us know if you need assistance with anything else.

Regards,
Voltas Online Team

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M

mdaga178

from Kolkata, West Bengal

May 1, 2018

As per your requirement, please note the Complaint No. [protected] . The mobile Number has been mentioned in the Mail sent to your above mentioned mail address.

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M

mdaga178

from Kolkata, West Bengal

May 3, 2018

Kindly note that no feedback is received from Voltas as yet.

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Getting electric shock when touching the cooler body during cooler running this is a not small problem, this gives huge electric shock to my right hand when i touched. I have 2 small kids what is the position if the touched, so don't take as just short, it is about life. So i need immediate help or other wise it goes as criminal action with your given answer

Jun 8, 2018

Complaint marked as Resolved

Voltas customer support has been notified about the posted complaint.

Verified Support

Apr 30, 2018

Voltas Customer Care's response Dear PRABHAKARA RAO TALABATTULA,

We are sorry for the experience you had. Please write to us about your problem with your complaint number and mobile no. at voltas.[protected]@gmail.com and we will put all our efforts in trying to help you out.

Regards,
Voltas Online Team

Verified Support

May 08, 2018

Voltas Customer Care's response Dear Prabhakara Rao Talabattula,

We hope your issue has been resolved. Please let us know if there is anything else we can help you with. Please feel free to give us your feedback at voltas.[protected]@gmail.com.

Regards,
Voltas Online Team

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Y

yogendar kumar

from New Delhi, Delhi

Apr 30, 2018

I booked my complaint regarding Aircondition cooling, complaint no. [protected] dated 15.4.18. But it is not resolved till now. Engineer arrived on dated 25.4.18 and ask for paying amount for Cooling problem resolved. because in between my AC Grantee has been expired on dated 20.4.18

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Address: New Delhi, Delhi, 110018

Website: Www.voltasac.com

Request id: [protected]
I got my voltas air conditioner serviced, (Which is in extended warranty) because gas was leaking. During purchasing of extended servicing they didn’t disclose transport charges/hidden charges even asking it several times.
During last service with above request id they asked for transport charges and my mom complaint about the same, they responded in very ill manners “ab karna hai thik ya nahi”. Even during delivery/reinstallation of ac these sick people responded in very pathetic way “cooling kar to rha hai, or kya loge”.
Is this how voltas gain customers? Or is it new way of advertising? Pathetic, very disappointing.. Even mumbai’s taporis have better language skills then voltas staff..
Complaint has already been submitted. Complaint no. [protected]

Jun 5, 2018

Complaint marked as Resolved

Voltas customer support has been notified about the posted complaint.

Verified Support

Apr 30, 2018

Voltas Customer Care's response Dear Prince Mendiratta,

Thanks for voicing your concern. Please be assured that we are working on your problem and we will get in touch with you at the earliest. For any further clarifications, please write to us at voltas.[protected]@gmail.com.

Regards,
Voltas Online Team

Verified Support

May 05, 2018

Voltas Customer Care's response Dear Prince Mendiratta,

We hope your issue has been resolved. Please let us know if there is anything else we can help you with. Please feel free to give us your feedback at voltas.[protected]@gmail.com.
Have a nice day.

Regards,
Voltas Online Team

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V

Venkata Dasu J

from Hyderabad, Telangana

Apr 30, 2018

Sir I purchased voltas ac 1.5 tones in Nellore and presently staying at Anantapur . When I approached voltas customer they rejected free service reason is in installation not done by u people.

Voltas Complaints & Reviews

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Voltas reviews & complaints page 126

ac repair delay

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split ac unit 1.5tr

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technician are not proper they don't know anything of ac

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voltas ac 1

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I would like to raise the complaint on service engineer

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voltas 1.2 ton inverter ac

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breakdown request no: 18042119283

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air conditioner warranty certificate

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extended warranty not emailed

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voltas air cooler 40 litres. cooler not working

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regarding delay in ac service

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already paid but not working properly

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installation not done properly and gas was leakes

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return of duplicate items

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complaining about split ac service.

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window ac button is not working

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1.5 t window ac display defective

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1.4 ton split ac not locking to clamp and double the charge of normal charges for installation

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water cooler

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pathetic behaviour

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