Voltas Complaints & Reviews

Complaint regarding Air conditioner. I have purchased A/c two years back from Croma Wakad, Pune. Right from beginning I was not satisfied with swing shutter. It is going upword side (perpendicular to A/c. Means air is throwing to top side. There is meaning to throw air upward side. Many times I had complained regarding swing shutter problem, still I m not satisfied with Voltas service. I HIGHLY RECOMMEND ALL OF OUR FRIENDS NOT TO PURCHASE THE VOLTAS A/C.

Today purchased from Sargam Electronics Indirapuram Ghaziabad :

Voltas 185ZZP 1.5 Tom 5Star AC NOT WORKING after Installation & Power On.
Sl. No. 4011263A18DC00665

This is DEAD ON ARRIVAL product.
Need Replacement ASAP! Dealer said
Voltas co. to take replacement request.

Lodged complaint on Voltas Customer Care also: [protected] for Service support.

New AC hanging installed. Not Working since Installation itself! This is serious. Must Replace ASAP!

- Samit Das [protected], [protected]
C5023, Gaur Green City. Vaibhav Khand
Indirapuram. Ghaziabad. U.P. 201014

I have logged complaint no [protected], [protected] on 27- april. No one comes to repair the ac... Customer service does not help... Seniors are never available at customer service number.
I have done multiple follow ups with customer service however no one listens and no engineer comes to resolve this complaint

Please help in getting this reared
Thanks
Manoj gaur

Hi,

I had purchased a voltas inverter air conditioner from naveen electronics model town. I had also purchased an amc for this product from g. S air-conditioning works nirankari colony for three years. The owner of gs air conditioning was really rude when i made the call for the complaint and also took almost 10 days to repair the ac after the complaint was made. Even after the repair the ac was not repaired properly and it broke down again after a month (Service was done on march/2018 and broke down after 2-3 days o[censored]se). We have been having troubles with this product since the day we bought it, within a spam of 3 years it has broken down 5 times. I also have ac from other companies and there service is far better than voltas, we are really disappointed by the quality of product and the customer service provided by the service center staff.

Please let me know if i need to submit any copies of receipt for you to take appropriate actions.

Thanks
Santosh kumar
Email: [protected]@gmail.com
Phone: [protected]

Shri man ji... Myself akhtar jindran from sardarshahar distric churu rajasthan
Se hu... Shri man ji mene pichle saal 2017 ko sardarshahar main aapke authorised dealer swastic & company se 1.5 tn ki air conditionor purchese ki thi...ac installetion se aaj tak sahi nhi chal rahi hai... Baar baar coustomer request dene ke baad bhi excutive samsya ka samhadhan nhi kar pa raha...ac main manufacturing problem hai... Ath. Aapse nivedan hai ki ac ko change kare...

Dear sir

I have make a compliant on dated 06 april 2018 and my complaint no. Is [protected] in respect of routine service of my ac. Your executive take away my swing motor and as per them motor is not working. Till date i have not received my motor. I make several times telephonic communication at your service centre but no proper response is received. I wonder that such a big company has no customers satisation system. I think i made a big mistake to purchase voltas ac. So i think i suggest my friends and relative to not to purchase voltas ac as its service is very poor. Pls look the matter and resolve my problem

Lovlesh chauhan
[protected]
[protected]

On 25th of april i had registered for the service of my ac (Two of them) and the service was due to take place within 24 hours but this simply did bot happen. Now almost 3 days are over and i have still not heard from your service provider on any kind of service. I am really disappointed from this kind of service as this does not go well with brand image of a reputed brand. I hope you will solve the issue as soon as possible.

Voltas is absolutely horrible. We bought the ac few months back, and "cooling is very very poor, inefficient". Everytime, they say that nearby drains are causing chemical interference. Isn't a company so inefficient as to overcome this? I guess voltas is. We have to get the gass filled every 4-5 months. And even after cleaning and gass being filled, we face the same problems. Very very inefficient. Worst company. Kindly improvise your products.

Dear sir,

Three nos. Cassette acs are installed in our control room. Servicing of same has been done by your service center in the month o feb-2018. Again one of the ac stop working, only red light glow and there is water leakage from another unit. Healthiness of acs in control room is essential for transmission grid operation.

Kindly depute your service technician at following address:

Powergrid corporation of india ltd.
765/400 kv gis substation
Vill: khanchandpur, post: barah, rania, kanpur dehat-209311

Contact person: md ashraf, dy manager (Am), mob: [protected]

Hi,
I am ashish. I have purchased a 350l deep freezer 1 year back and in the time spam of 1 year 3 times compressor has changed.
Now just after 15 days from expiry of warranty i am again facing same issue.
I called customer care multiple times but situation of voltas is like hell... There is no communication between service centre and customer care. Only illiterate service people sitting there who aims only to fetch money out of customer.
Now problem is that compressor got replaced just before 30 days from expiry of bill also and they are saying that now they will charge 10k again as its out of warranty.
My question is that why its happening again and agiain its technician inability to identify and also if compressor has changed in last 45 days then there smust be some warranty of that new compressor also... My faulty compressor should be replace without any charge

My name is chandan kumar lal, i have purchased voltas 1.2 ton 5 star bee rating 2018 inverter ac - white from flipkart on 22nd april 2018.
After purchased voltas ac i go through many comment on product details from certified buyers. They have mention "please do not install ac from flipkart as voltas it self is giving free installation on all 2018 inverter ac till 15th april"

Then i called to your customer care and asked for free installation then she told free installation was done but from 17th april 2018 you have to pay 499+gst. When i mentioned that i purchased it from flipkart then she told you have to pay 1500+gst. May i know why this partiality is done by volats.

If others are also done with free installation even they have also purchased the same product from flipkart then why not me?? I also want my inverter ac to be installed free from voltas.

First time i have showed my interest on tata product and they have let my decision down with there worst customer care services..

I have purchased voltas window ac model no wac185dza from volcare enterprises, gl-15/3, jail road, hari nagar, new delhi-110064 vide their invoice no 783 dated 26/04/2018. I have been told that installation charges rs. 500 will be paid extra. But to my utter surprise the person who came to install the ac could not install it properly after trying to fix the set for approx about 2 hours. When i made complaint to the seller his attitude was not good. It seems that he has send some local boy for installation and not the person from the voltas company.
I feel cheated by the company as i have purchased voltas ac from the exclusive show room of voltas.
Keeping in view the above you are requested to kindly take suitable action against the dealer and send proper man to install my ac at the earliest.
Thanks
Jewesh manuja

I have recently purchased voltas air conditioner (Model no voltas 183v czt (R-410a). The engineer visited the home for installation and was looking very inept is the process. He somehow managed to install the ac and did not wait for us to even check the proper working of ac. Now when we checked the functioning of ac, we came to know that the ac was blowing hot air while the outlet was blowing cool air. I complained regarding this to customer care and they registered my complaint.
The engineer after looking at the problem conveys that the flare part of the ac was damaged. So i contacted customer care again and the reply from customer care firmly made me believe why i was getting suggestions not to purchase voltas ac.

The customer care replied that they won't be able to help me out as i have purchased the ac from the shop. Does they mean by this that they will help me only when i purchase it directly from their factory. This is completely illogical from voltas.

The customer care executive (Mr md shehzaad ali) was saying that they won't be able to help in this regard.

So pathetic product and after sales service.

The ac isn't working just after installation and the customer care is taking about warranty.

They mean that the customer should be able to identify the working of the product just by looking at it.

Dear voltas,

This is to inform you that recently our voltas ac split 1.5 got problem so called voltas customer care to resolve the problem, they have taken a request no : [protected] on 16th april 2018 and on same day technician came he said that in compressor moter problem and the next day 17th april 2018 i brought the new moter pic and technician has changed the part but charged rs 600/- from us but yours customer people said me to pay only 400/- but he said 200/- gst and they have given us a fake bill without gst no.,

By trusting voltas we have giving a compliant even brand like voltas is cheating us

My window ac 1.5 ton is not working i was purchased on 24 july 2017 but when i purchase then after 2 month later starting problems bad smell then cooling down and now its not working condition i dnt like ur service and plz change my this unit and plz give me new one otherwise i will take a legal action so plz change it thank u my no [protected] pls take some action for my complaint

I have ordered voltas air conditioner on[protected]. After i received, send message to [protected] as wta on[protected];10:05 pm and after some follow up again repeated msg on[protected];5:42pm.
Till date i am not get any assistance regarding warranty. This is truly worst situation. So do needful to solve the problem.
Order i'd:[protected]
Regards,
Butchibabu a,
[protected],
Mail:[protected]@rediffmail.com.

I had purchase voltas inverter ac 4 days back, and it is not yet setup completely as after installation we found that remote didn't work. Technician who done the installation told that remote is not belongs to modal which i had purchase. I raise complain to voltas however, it not yet resolve. I don't understand how they could made such mistake to provide wrong product and than not yet replace. I can't use ac without remote. Please resolve this issue as soon as possible.

The concerned service man did not turn up for the 2nd free service of our a. C.
And after contacting the authority they are charging for the service saying the product is out of warranty.
The error occurred from the company's part is not bare able by the consumer because it's not our fault that the service man did not turn up for the second service and the service man did not even bothered to contact as for reminder or any as such.
What kind of service is delivered by voltas?

I have registered a complaint on 6/4/2018 with voltas customer care mentioning that my ac making erratic noise. They sent some one after few days and in order to fix the ac he broke the swing blade of the ac. He said he will replace it one or two days.

There was no call from voltas and after two days when i called the customer care they gave me numbers of area mangers devender ([protected]) and srinivas ([protected]). These guys never pick up their phone or call back.

So i kept calling customer care every day (Not to mention that every time a new guy picks up the call to whom i had to explain the whole story). After around a week they sent the same guy to replace the swing blade. He replaced that but after a day it broke again.

Now i am again calling customer care everyday to get my ac fixed. Its been 20 days and this has been horrible experience from every end of voltas customer service.

Is there anyone from voltas who can fix the issue?

Never buy voltas products
It's after sale service is worst than worst
The service person behaves very rudely at the visit and they want money for free service + extra visiting charge
Service request confirmation was on 10th april 2018 through sms and they visited on 25 april, after coming they said, we have requested from way so, it will be chargeable service, they said the right way is from call not from sms.
I don't know why voltas asked me to send sms 'pm' to[protected]
And by sending sms they came after 2 weeks
I don't know why it is the wrong way..
I think there is curruption in voltas company
Employees are swallowing the company