Voltas Complaints & Reviews

A new fresh product 5star ac voltas is bought from a renowned shop named raipur electronics. But now without using for one day the machine is not cooling the room properly. But now the voltas service person came to visit today. They agreed the machine is defective. But they denied to replace the entire piece. It is to bring this matter to light that voltas is very casual in dealing with this matters. It is really unfortunate

Dear Team,

I have always believed in tata for its products and quality service. After using a LG ac for almost 11 years and after a long discussion with my mom we ordered one ton Voltas split AC from Croma, Mulund (W) on 3rd march 2017.
Everything was good and after almost 6 months when the service technician visited for the first service he checked and told there's a little issue in the outside unit and said I will repair it now.
Last month it was the second service which was due and when the technician came to check he said there's an issue with outdoor unit as there's a gas leakage in the unit we will repair and put the gas I asked him why is the issue arising just in a year he didn't have an answer.
its just 10 months and the ac has started giving major issues like gas leakage god knows whats next.
in my past experience with lg 10 years there were no issues never and the last year gas leakage started and after that the life for the ac was finish in a year.
I don't want to loose money repairing gas leakage issues every now and then and get frustrated and change the ac.
after the service review we did a complaint at voltas and the customer service just said please talk to the dealer and they will resolve the issue.
As the product is in warranty and the outside unit being defective we requested for a change in unit.
after many calls and 24 hours request from voltas and chroma service executives another technician came at my place and again checked the ac and then said we will take the unit repair it and give it back.
I explained him about my previous experience with lg and said i dont want a faulty product and asked to speak to his manager if further explanation required, his manager denied of changing the unit and said we cant help it just leave.
its been almost a month after my second service till now there's no resolution to my issue.
When I contacted Croma they said it's not their job contact the company. When we contacted them they said contact service department. And when I spoke to the service department they are saying it can be repaired and not replaced. My split AC is under warranty. I have been given a faulty product. Why can't it be replaced? I never knew that u provide defective or faulty products and should I trust the brand again to buy any other product from TATA? I need a solution to this problem.
Technician who visited my place -
Mr.Amit parab from amit enterprise and he spoke to VV pawar his manager.
attached are images of warranty booklet which mentions replacements terms and conditions and photos of bill and service date and the output unit.
I hope its clear and I don't want the faulty product to be repaired I request for a change as written In the warranty terms and condition.
Kindly resolve the issue as it has already gone long and more than 20 days now.

Thank You,
Viren Punjabi
([protected]@gmail.com)
+[protected]

Hello we hve bought voltas split ac in 2016 from malaika electronics in dhaisar mumbai after long time we knew that this machine is of 2014 we hve been cheated and the service man of this comapny told that gas compression is made by copper and its aluminium we hve been cheated know its leaking gas to change the compression they ar asking 7000 rupees # things i wll recommned my all my freinds and relatives and face book friends not to buy any products from voltas my no is [protected] i[censored] can help me

Dear sir / madam,
I had purchased two deep freezers for my cafe in june 2016. This purchase was made through my franchisor sai cafe katta / frozen flavours. But during interiors construction work i lost these purchase bills.

How can i get duplicate bills of my deep freezers (2 nos) details are as under:
1) 500 litres chest freezer hard top
2) 300 litres chest freezer glass top

One of my freezer viz 500 litres broke down recently & the service agency is asking for my bills
Kindly provide me those bills

I bought a voltas ac from amazon. Amazon had a paid add-on service for installation of the ac. Within 6 months the gas has leaked. I called voltas. Voltas says the installation was not done by an authorized technician and they don't have any records regarding this.
Amazon says i will have to pay for this as this is not covered under warranty. I asked how faulty installation done by the technician is the responsibility of the consumer, they have no answers for the same.
Ac serial number - 4551814b17ec06226
Model 185jy

Dated : 17 jan 2018
Issue : case [protected]: deep freezer is not cooling : pending since
7 dec 2017 : no visit in 2018
Feeling : please be noted i am one of the loyal customer of tata
Product ranges.

Explanation visit 1 :person - rafeeq: 9 dec 2017
1st diagnosis : fan is not working properly
Outcome : fan changed and charged
Result : no cooling
2nd diagnosis : gas is not there, after re-feeling it will work.
Outcome : gas refilled and charged
Result : no cooling,
Explanation visit 2 :person - rafeeq: 13 dec 2017
3rd diagnosis : change the condensor, it will work
Outcome : condensor changed and charged
Result : no cooling,
Explanation visit 3 :person - rafeeq: approx 20 dec 2017
4th diagnosis : needed to changed body wire, after that it will work
Outcome : not yet visited
Result : no cooling.
As a customer i am feeling that i am getting harassed, peoples are
Trying to play with the name of tata, it is the name of trust for its
Client.
I will request for the tata - voltas team management to look on the
Issue with highest priority, as it is about 1 month and not get
Resolved, so that tata customer will not get harassed.
In between : i have conversation with mr pawan, mr rahul and there
Senior suresh & rama ji at [protected].
Intention : resolve the issue asap, without any kind of harassment.
Note : attachment contains proof of parts changed.
Request to team : kindly reply with follow up till the case resolve.
Thank u
Ibraheem karim

Sir
At shri guruji rugnalaya anandavali nasik maharashtra, we installed. Vrf system of voltas ltd mumbai. And installed by swastik refrigeration nasik.
[protected], we are facing a problem in our icu department where a/c not working and showing cassate in door unit p3 & out door unit h8.
Please send your service engineer as early as possible
For
Shri guruji rugnalaya anandvali nasik
[protected]
[protected], 6458601

I regret to inform that i have bought an ac from reliance digital dhanbad on 28/04/2017 and the after service is the worst i have seen ever. The first complaint (Call no-[protected]) was registered on 02/09/2017 and it is not resolved till date, after that i have called many a times but it is not done properly yet and also when i visited the reliance store there i got the information that my case is closed without being informed. The product has not been repaired yet so please do the needful.

I registered request to replace water drain tray of my split ac indoor unit on 22 sept 2017. (Order no. 1-[protected] and call no. [protected]) service engineer name is mr. Ashwinikumar and area service manager is mr. Amit. Till date my request is not attended. I followed up at least 25-30 times on phone with mr. Ashwini singh ([protected]) and mr. Amit ([protected]) & mrs bhawana ([protected]). Every time the reply is we are expecting the part within 1-2 days. On several occasions, they assured me that they will check the status and call me in half an hour. However, they never bothered to call me as committed. My ac is out of operation for more than a month. You can understand the level of discomfort caused during this period. I am very much disappointed with such treatment from service staff of an esteemed organization like voltas (Tata group company). Request you to look into the matter and help me getting this issue resolved.
I am filing this complaint second time. 1st time i filled complaint on 31st oct 17. I received reply from mr. Jahangir, assuring me about resolving the complaint in few days. Thereafter i followed with him 5-6 times, but still the request is unattended. Please let me know whether my request will be attended? And when?
Contact no: [protected]
E-mail address: [protected]@gmail.com

We bought a voltas 1.5 tonne 5 satrac this on 26th april 2017 and within 2 days the machine stopped working. Ice started forming on the outer unit and we called the service center. They did something to it but again within 3 days ice was deposited on the outer unit pipes. Since then it has been a complete ordeal to just keep calling the service center people who are absolutely untrained and unprofessional people.
Has been a continuous ordeal since purchase. Despite being in warranty period and repeated requests to change the piece, the faulty machine has not been replaced. Extremely disappointed with voltas and service people. This complaint is our second last resort and we are on our way to consumer court if this issue is not satisfactorily resolved by 07th september 2017.

Voltas 183v-eya/1.5 ton split ac outdoor was bought from great eastern retail pvt ltd on 21st october 2017. Till date the ac has not been installed at the given address. Complaint to the voltas facebook page messenger just had the automated response and no action.
No one from the company has called up regarding the non installation. Attaching the copy of the sales invoice.
Amrita ghosh phone : [protected]
[protected]@gmail.com

I have requested for ac service. Person named danish rana talked abruptly to me, said as per my conformability i have called him at 7 pm. After that he did not clean the whole machine, just the filter was cleaned with water.ac was not working when he switched on ac, he did not look into it, didn't see why its not working, just clean the filter and turned all the tapes which were in placed for wire setting.ac was not working and he was irritated as if i have forced him to come at 7 pm. Dont ever send these service mans at anyones house, they are just useless. They don't know how to talk, how to provide service.
I want strict action to be taken against danish rana and give me proper feedback within 24 hrs asap.

Ac servicing technician not available after follow up with company.. Delayed service.. Service not given yet.
Request number - [protected]

Not attended yet as per communication
Everytime we calls up company phone attendee says wil be coming tomorrow and now it is said wil. Be coming and person will call you but still not came..

Reasons may be true due to. Some. Unavailability of technician or anything from company too but inshort delayed service.

My voltas split ac was not cooling properly.hence i registered a repair service on company number.
They filled the gas and charged rs 400 for visit + 400 for transportation + 1800 for gas total 2600 rs. After 7 days the ac was not cooling hence I registered again a complaint. Now the company technician said that the condenser is not working and they changed and replaced the old aluminium condenser with new cooper condenser And charged 5000 rs for it. The compressor also was changed it was within warranty period hence no charge for that.
I spent total 7600 rs for ac repair. The company technician said now there won't be any problem for next 3 to 4 years, but within next 8 days the ac stopped cooling
I have registered 5 complaint on 15th september 2017 and thereafter . Till today I.e. 30th october 2017 no technician has visited. Even on calling on voltas toll free complaint number they are saying since last 45 days that we are looking after your complaint and your request has been forwarded to higher authorities.
But it seems that they are fooling me as they have already received 7600 rs from me now no technician is coming because they won't be getting any money because as per company policy if ac stops cooling within one month of repair then no charge will be taken
Hopeless service and rubbish and ignorant technician of voltas
I would advise everyone never purchase voltas ac
Dr. Ram Shukla

I bought one inverter ac of voltas company from maliekal electronics, kottarakara, kollam (Dist), kerala in 2016 march.. After 6 months it was showing "e5" in the display and not cooling.. When i complained in the shop they came and repaired it after 2 months.. Again after 6 months same thing happened.. This time they repaired it after 3 months and they charged us 3000rs/-. Again the same complaint happened last week.. I dont know what happened with this new ac which is nearly 2 ys old.. I suspect the quality of this product is very poor... I am fed up with your technician and the above mentioned shop.. If you can resolve my issue.. Please do it...

Complaint has been filed with the company as swing motor of ac was not working. It has been more than 6 months neither company nor any of employee who has come to install the correct swing motor. Has come to us despite of several reminder and personal visit to service station.

It a final reminder otherwise we would take this matter to consumer court against the company.

Regards
Consumer

My complaint no [protected], which was given in the month of april 2017. And it was rectified only on 25 october 2017, such very well talented engineers are available only in voltas. They were trying to discover the problem for the past eight months. Even the higher officials were unable to identify the problems and rectify. Worst service, worst engineers, worst managers very very worst top officials.

Hi
I purchased the window AC from croma store, sion mumbai on 20/10/2017..

the installation for which I am geting call from voltas authority on daily basis and was scheduled for today afternoon, , ..as nobody turned up till evening, i called up the customer care number [protected]..they replied it will be done by evening..but its not done at all ..and the toll free line is not accessible there after..

my request number is [protected]

Dr devendra
[protected]

We bought a voltas 1.5 ton split ac on 17 april 2016 from nutan electronics, dilshad garden delhi and within 15 days the machine stopped cooling. We called the service centre. They refill the gas without examine the reason of leakage. After 30 days the machine stopped cooling again, we again called service centre. They again refill the gas without examine the reason of leakage. Very unfortunate that same thing happened on third time also they come and refill the gas. It was our only one year experience with voltas and how they complete successfully one year warranty period with three gas refills. The story doesn’t stop here, the machine stopped cooling again fourth time but now machine became one year old and hence out of warranty. At that time when temperature was too high, i was not having other option except calling service centre again. Voltas service people came and refill the gas fourth time, since machine was out of warranty they charged rs 3400 (Gas charge, visit charge, one component). This is too horrible to have such experience and how voltas dealer sold out a faulty machine and completed successfully the warranty period with repeated gas fillings. The machine still is not cooling and it is well understood that how much discomfort and pain we got since this faulty product sold out to us.
After continuous follow-up with voltas customer care, neither the faulty machine being replaced nor any action taken till date. Extremely disappointed with voltas and it was not expected that one day we have to write this complaint letter with respect to a product under my most admired tata group. This complaint is our last resort and we are not far away to approach consumer court if this issue is not satisfactorily resolved as soon as possible.
Regards
Lalit kumar
H. N. 1063
D block, street no. 14
Khajuri colony
Delhi 110094
Mob. [protected]

I bought voltas deep freezer. The compresor is over heating and ice cream in the fridge is melting. I call the voltas consumer service for solving problem
Their technicians came and see the problem but they do not do any thing. I purchased fridge april 2017. I make a complaint two time. First time technicians came and said it was normal and they go back. Next day company send me message your problem has been solve. They also call me and i told him the problem was not solved they told me to recomplaint. I made a complaint again and our technicians come within 24 hours. Now it takes one month no one was come. My complaint no is [protected]. The company waiting for warranty expires and looking for paid service. Plz take a action as possible as thanks