| Address: Lucknow, Uttar Pradesh, 226012 |
Hello
Hope you are doing good
My name is priyanshu prakash gupta and my number is [protected]
And i have lodged a complaint in voltage with request number - [protected]
I am using the voltas ac from 2013 as a window ac and i was quite content with it, so when i require a split ac i immediately go to voltas
But after purchasing of split ac, ac is giving me problems in 1 year
(1 year is completed in last month september)
Ac is giving icing problems and some weird sound is coming, when we complain it
One person came can do the service and takes the service charge left and said problem is solved
But the problem is no solved after 2-3 days the same problem occurred again so we again calls the customer care to complain
This time 2 person came and when told us that gas is low and due to which icing problem is coming, when we ask about more clarification then he pick up his phone and leave the house. Then we call customer care so they will give us the service center number to call, when we call they are not ready to acknowledge this behavior
Anyways 1-2 days later they sent someone else and he spends 5 minutes and asked for the visiting charges, my father was at home when he said customer care has informed us not to give any charges, then he started fighting, so my father gives him money and he gone.
After this 2 days one person came and collects the broken part of the ac and said it will be replaced in 2-3 working days, till now i have not received any news or any one came to home to change it
I have attached the two bills on which we have been charged
I am here asking is this the service standard of an elite brand
They hire untrained and uneducated persons and they have only one goal just to snatch money from the customer.
Kindly look into this matter and help me in my case, otherwise i will be forced to take some steps against this bad behavior, and also took this matter to social media as well.
I am also a director of my own company satrix technologies pvt ltd. And i understand the importance of the providing good service, but so far my experience with voltas service with a major issue is very disappointing and it makes me not to recommend anyone voltas products.
Nov 24, 2017
Complaint marked as Resolved Voltas customer support has been notified about the posted complaint.
Verified Support
Oct 09, 2017
Voltas Customer Care's response Dear Priyanshu Prakash Gupta,
Thanks for voicing your concern. Please be assured that we are working on your problem and we will get in touch with you at the earliest. For any further clarifications, please write to us at voltas.[protected]@gmail.com.
Regards,
Voltas Online Team
Verified Support
Oct 24, 2017
Voltas Customer Care's response Dear Priyanshu Prakash Gupta,
We hope your issue has been resolved. Please let us know if there is anything else we can help you with. Please feel free to give us your feedback at voltas.[protected]@gmail.com.
Have a nice day.
Regards,
Voltas Online Team
Thanks for voicing your concern. Please be assured that we are working on your problem and we will get in touch with you at the earliest. For any further clarifications, please write to us at [email protected].
Regards,
Voltas Online Team
We hope your issue has been resolved. Please let us know if there is anything else we can help you with. Please feel free to give us your feedback at [email protected].
Have a nice day.
Regards,
Voltas Online Team