Voltas Complaints & Reviews

We bought a voltas 1.5 ton split ac on 17 april 2016 from nutan electronics, dilshad garden delhi and within 15 days the machine stopped cooling. We called the service centre. They refill the gas without examine the reason of leakage. After 30 days the machine stopped cooling again, we again called service centre. They again refill the gas without examine the reason of leakage. Very unfortunate that same thing happened on third time also they come and refill the gas. It was our only one year experience with voltas and how they complete successfully one year warranty period with three gas refills. The story doesn’t stop here, the machine stopped cooling again fourth time but now machine became one year old and hence out of warranty. At that time when temperature was too high, i was not having other option except calling service centre again. Voltas service people came and refill the gas fourth time, since machine was out of warranty they charged rs 3400 (Gas charge, visit charge, one component). This is too horrible to have such experience and how voltas dealer sold out a faulty machine and completed successfully the warranty period with repeated gas fillings. The machine still is not cooling and it is well understood that how much discomfort and pain we got since this faulty product sold out to us.
After continuous follow-up with voltas customer care, neither the faulty machine being replaced nor any action taken till date. Extremely disappointed with voltas and it was not expected that one day we have to write this complaint letter with respect to a product under my most admired tata group. This complaint is our last resort and we are not far away to approach consumer court if this issue is not satisfactorily resolved as soon as possible.
Regards
Lalit kumar
H. N. 1063
D block, street no. 14
Khajuri colony
Delhi 110094
Mob. [protected]

I bought voltas deep freezer. The compresor is over heating and ice cream in the fridge is melting. I call the voltas consumer service for solving problem
Their technicians came and see the problem but they do not do any thing. I purchased fridge april 2017. I make a complaint two time. First time technicians came and said it was normal and they go back. Next day company send me message your problem has been solve. They also call me and i told him the problem was not solved they told me to recomplaint. I made a complaint again and our technicians come within 24 hours. Now it takes one month no one was come. My complaint no is [protected]. The company waiting for warranty expires and looking for paid service. Plz take a action as possible as thanks

Sir, i am a army person and purchased a voltas window ac. Now i am facing compressor problem. I raised a complaint on 06 oct 17 but after again and again contact with senior officer company not solve my problem. My complaint no is[protected]. Please solve my problem as soon as possible because my grandfather 83 years old people is heart patient. Please take action.
Regards
Manoj suhag
Indian navy

I panchali dasgupta have purchased a voltas split ac - eu 183 ly - m on 11th june'17. This is in reference to complaint no: [protected] dated 13th oct'17 we have complained about the non functioning of our ac, technician visited our residence on 14 oct'17, but unable to provide any solution however the status of the case id shows : resolved, the same is yet to be resolved as on date.
As such we have lodged another complain with reference no - [protected], dated - 16 oct'17 and technician reported on 19 th oct'17 after several reminders but remained unable to provide any solution. The technicians informed that we shall receive a call back from the company but till now we are yet to receive any update of the same. As such we are very much dissatisfied with the product and un professional service of your company. Kindly arrange to attend our complain with product replacement immediately on receipt of this communication. Please note that if any resolution is not provided within 3days of this communication, i shall be bound to approach consumer forum for proper resolution and compensation.

I purchased a new voltas 125 eyr ac from amazon.com. When contacted for installation amazon said we need approach the company. I then approached voltas for installation. It was informed that rs.1500 would be the installation charges. However, the service man who came to our home gave a atrocious price of around 3000. The customer is stripped off by the company. I regret purchasing voltas as there is no help from the company.
Vijay, parel tt, mumbai.
[protected]@yahoo.com

I purchased voltas split ac 1.5tonn in march 2017. And it started getting gas leakage problem from the second month of purchase. Every time i register a complaint and they send technicians who aren’t capable of detecting the area of leakage. Anybody has any idea how to replace it??? It is the worst product. It is the worst product no one should buy voltas product.

Sir i ve complained about non cooling of ac window 1.5 ton & the switching problem ie faulty on & off of ac. My complaint no [protected] dt. 25.09.17. After approx 1month of complaint my problem haven't resolved yet the summer season has been ended. This type of fake & bad service is not expected from voltas. This is my 2nd experience with voltas & at both the time i got such an response that i ll never purchase any product of your co. Nor i ll suggest any one to purchase. This time only 3 months of purchase & the ac is very bad performance from the beginning. I want complete replacement of the unit.

It is a pathetic service from voltas, it has been only six months since i have purchased the voltas ac 123lye bearing serial no 4551674a17bc05672 and the remote circuit has conked off. Subsequently a service guy came (Complaint no [protected]) and took the circuit saying it is a common problem with this model and many of the units of the said model has reported the same problem.
Moreover he did not give any service report while taking the part. It has been a week now but still there has been no response. Since it is a six month old purchase only i want a replacement of complete unit.
Earlier i had a videocon ac and must say their service was of quite high quality compared to voltas, also the machine gave problem only once that too after 3 years if i remember correctly
With the overall experience till now, i would surely would not recommend anyone to purchase voltas products, neither would i be purchasing any.

I bought 1.5 ton 3 star voltas ac from reliance digital in apr 2014, from there on its pcb has been issue, it has been changed and repair for around 6-7 times by voltas but still yesterday again issue arised. I have been informing voltas that this seems to be a machine issue as this issue is occuring every 3 months but they are not responding in good way. I asked them that please see previous complaints but they are saying if product is not in warranty we can't do anything. Last time i got the pcb repaired from them even by paying extra amount but just at the end of 3 months warranty it again broked up so they came and repaired it, but now after operation of 2-3 months it agian broked up. Is this the quality work being done by voltas. I am really annoyed with the service and the product and will never recommend anyone to buy voltas ac. Voltas people don't think its there responsibility if issue is reoccuring.

Regards
Prabal
[protected]

My registeted number is [protected], i had got my ac service done on 2 june and after the advice of your service engineer i also got the coating done i was told that i will not have to worry for next 2 years, however it is just been 3 and half months my ac is back to same mode as it was before, bloody its not cooling again. So after getting so many things done i am back to square one, you people are cheat you all just want to extract money from the customer. I made a very terrible mistake buying your product and i am not going to recommend to anyone.
To buy your product customer service is pathetic..

I purchased voltas ac in 2015. It worked fine for initial 2-3 months. Then cooling effects reduced as time passes. I have complaint for it multiple times. Every time technician come up with finding out different excuses to pull money from my pocket. I would request every reader please don't buy voltas. They are big cheaters. And on the top of that pathetic customer care. Latest complaint number is [protected].

I bought this ac in april 2015 and within 3 months the ac started giving cooling problem. I raised a complaint in aug 2015. Technician visited and said pcv was not functioning correctly. It had to be replaced but that didn't happen, for more than 2 months i lived in humid and hot weather.
I made hundreds of call to voltas customer care and service centre but pcv was not replaced and some temporary fix was done in november 2015.

I couldn't check ac properly as winter had arrived. Next summer ac did work with an error on the display and some cooling issue.
This year same prob started and pcv got replaced. But another problem has happened this time, its gas leaked and coil has multiple damages.
Ac is with service centre now and i was told that coil has to be replaced because it can't be fixed and total bill will be 6600.
4000 for coil and 2600 for gas filling.

Now tell me how much money i have to spend on this defective ac every year.

I have always used ac after servicing and before winter also i did servicing before covering it till next summer.

Please get this set replaced, this is for sure a completely defective piece and every year it will give some issues and i am not interested in spending more money on this defective ac.

Please reach me at [protected]
Email: ajay. [protected]@gmail.com
City: delhi
Location: pandav nagar 110091

I had called the voltas tollfree no and filed a service request for my voltas ac on 3rd of october and the executive had ensured me that the technician would resolve my problem in 24 working hours but has not recieved any positive response from service provider till date, i have called the toll free no thrice but still situation stands the same, such a bad after sales service is very unfortunate as i had bought voltas ac with expectation of a good after sales service as it has a brand image but due to such instance voltas may lose its valuable customers. So i would not recommended anyone to buy voltas products in the future.

Noise problem auto cut problem on off problem number of time i had applied complaints on these things please send better mechanic for that who can make this ac in working condition last time the service man come & i told the problems about that they tried a lot to make it proper good but na it was even not possible for them to take care of the air condition.

Dear sir/madam,
Voltas 1 ton ac was brought by me for my flat address below from kohinoor televideo pvt. Ltd. On 07/03/2017 vide its tax invoice # pbr/412196 and order # ord3119008 with warranty of 5 years for compressor and one year warranty for rest of parts.
Till now compressor and ac was maintain by your authorized staff.
On noticing noise problem, kindly note that we registered a request -[protected] dtd 28th sept 2017 for servicing, correction of drain pipe and noise correction which is not fully resolved. Your authorized workman mr. Kalamullah visited our flat on 29th who could resolve first two problems.
However the big issue of compressor noise could not be corrected by him. He stated that this problem will need replacement of compressor or whole ac. I also stated that he will inform his higher ups. Thus this noise problem from compressor is pending which i reminded to customer care on 30th september 2017.
I also sent twice sms to voltas ac engr. Mr. Pawar 29th sept and 4th oct 2017.
However there is virtually no response from voltas service dept nor customer care is able send any one for resolving the noise problem.
You are kindly requested get my 1 ton ac noise problem resolved at the earliest.
My 1 ton ac is in your voltas warranty and its problem, voltas ltd is bound to rectify.
Thus kindly arrange resolution at the earliest and avoid our hardship. If problem can not be corrected, then arrange to replace our 1 ton ac at the earlist.
Hope for early action and i will not be forced to take with higher ups or go legal option,
Regards,
Shanker lal mandowara
M-[protected]
Address-a-301, mahavir sadhana bldg, sector-14, sanpada, navi mumbai-400705
My e-mail id - [protected]@hotmail.com

Sir,
On 25th august a technician from voltas attended the complaint. He changed the capacitor of a. C and also cleaned the a. C, at that time a. C compressor wasn't tripping and a. C was working well.
But from the night of 26th august the a. C compressor again started tripping again and again with in 5 min. (7-8 times/hr). The problem again started in the a. C.
So you are requested to please sort out this problem as the problem is as it is.
Contact no.-[protected]
Name-chainpal singh

I bought an inverter a/c in 2016. It's warranty had expired a few days into june.. And in july it became unfunctional. Service center in lko said pcb is the issue. Since past 3 months i have been suffering because voltas has failed to resolve my issue. I bought this a/c thinking it will already work for 5-6 years like my other voltas ac but to my disappointment it didn't. And voltas has failed to fix it. Please get it fixed or replaced or whatever because otherwise it's just useless and you are losing a loyal customer..
Reg mobile number [protected]
Alternate number -[protected]

1.
I bought 1.5 tonne inverter ac from canthus refigeration, indore in june, 2016. It was delievered at my home by single person. On the packet it was written do not tilt and was brought at my home on first floor in a very bad way tilted twisted by that delivery person.

2.
Unskilled installation person came at 9 pm in night and installation was performed till midnight even after saying that you come tomorrow. They said only 10 more minutes and keep on going till midnight. The very next day huge sound was coming out of the ac outdoor unit as though some parts are hitting each other. We put off the ac and complained to the dealer. For the next 10 day he was sending different technician and was a total harassment for us. The cooling power reduced drastically. The cooling power got reduced but they were not ready to accept.

3.
By that time rain arrived and ac was not used for next few months.in april, 2017 it was used again. It was not cooling at all. After that it was resolved by voltas service person after repeated request.

4.
They recharged the gas without bothering why there is leakage. Within few days it again leaked and and i registered my complain again. The service people again changed condenser saying leakage is from condenser only.

5.
The unit was cooling for few more days and then it stopped cooling. Again complain was registered and they again said leakage is from condenser and i have to change piping.

6.
The condenser was changed by voltas company.

7.
The service person insisted on changing the complete piping. I agreed to that so that at least i should use it in summer. They charged me nearly 7500/- and changed the piping.

8.
Nearly one or two month after that it again stopped cooling.

11.
Even after spending nearly 50, 000/- i am not able to have cooling at my home.

12.
I am totally frustrated. The ac unit (Indoor and outdoor) is still lying at voltas service station till today it was being serviced from nearly last one week. It has become torturous to me.

13.
It looks like a defective ac was delivered by your dealer canthus refigeration, indore or it has been mishandled and damaged by his delivery and installation person.

14.
I request you to change my ac unit which rarely cools or else i have to go to consumer complain for the pain, and harassment, i am facing just after buying the ac till today.

Compliant no - [protected] 03/10/2017 regarding air conditioner

Dear sir/ madam,

1st interaction - called customer care and registered my complaint for non working of my air conditioner.

Second interaction - my brother personally visited customer care center personally for getting the technician to cheak my air condition.

Third interaction - again called to customer care for non responsive action of technician.

Kindly let me know how many days you take action after complain for sending your service provider.
As above mentioned complain number dated, i am really waiting. As my air conditioner is not working.

Regard & thanks

Mohd shahvez khan
+91 [protected]

Hello
Hope you are doing good
My name is priyanshu prakash gupta and my number is [protected]
And i have lodged a complaint in voltage with request number - [protected]

I am using the voltas ac from 2013 as a window ac and i was quite content with it, so when i require a split ac i immediately go to voltas
But after purchasing of split ac, ac is giving me problems in 1 year
(1 year is completed in last month september)
Ac is giving icing problems and some weird sound is coming, when we complain it
One person came can do the service and takes the service charge left and said problem is solved
But the problem is no solved after 2-3 days the same problem occurred again so we again calls the customer care to complain
This time 2 person came and when told us that gas is low and due to which icing problem is coming, when we ask about more clarification then he pick up his phone and leave the house. Then we call customer care so they will give us the service center number to call, when we call they are not ready to acknowledge this behavior
Anyways 1-2 days later they sent someone else and he spends 5 minutes and asked for the visiting charges, my father was at home when he said customer care has informed us not to give any charges, then he started fighting, so my father gives him money and he gone.
After this 2 days one person came and collects the broken part of the ac and said it will be replaced in 2-3 working days, till now i have not received any news or any one came to home to change it

I have attached the two bills on which we have been charged

I am here asking is this the service standard of an elite brand
They hire untrained and uneducated persons and they have only one goal just to snatch money from the customer.

Kindly look into this matter and help me in my case, otherwise i will be forced to take some steps against this bad behavior, and also took this matter to social media as well.

I am also a director of my own company satrix technologies pvt ltd. And i understand the importance of the providing good service, but so far my experience with voltas service with a major issue is very disappointing and it makes me not to recommend anyone voltas products.