Voltas Complaints & Reviews

Compliant no - [protected] 03/10/2017 regarding air conditioner

Dear sir/ madam,

1st interaction - called customer care and registered my complaint for non working of my air conditioner.

Second interaction - my brother personally visited customer care center personally for getting the technician to cheak my air condition.

Third interaction - again called to customer care for non responsive action of technician.

Kindly let me know how many days you take action after complain for sending your service provider.
As above mentioned complain number dated, i am really waiting. As my air conditioner is not working.

Regard & thanks

Mohd shahvez khan
+91 [protected]

Hello
Hope you are doing good
My name is priyanshu prakash gupta and my number is [protected]
And i have lodged a complaint in voltage with request number - [protected]

I am using the voltas ac from 2013 as a window ac and i was quite content with it, so when i require a split ac i immediately go to voltas
But after purchasing of split ac, ac is giving me problems in 1 year
(1 year is completed in last month september)
Ac is giving icing problems and some weird sound is coming, when we complain it
One person came can do the service and takes the service charge left and said problem is solved
But the problem is no solved after 2-3 days the same problem occurred again so we again calls the customer care to complain
This time 2 person came and when told us that gas is low and due to which icing problem is coming, when we ask about more clarification then he pick up his phone and leave the house. Then we call customer care so they will give us the service center number to call, when we call they are not ready to acknowledge this behavior
Anyways 1-2 days later they sent someone else and he spends 5 minutes and asked for the visiting charges, my father was at home when he said customer care has informed us not to give any charges, then he started fighting, so my father gives him money and he gone.
After this 2 days one person came and collects the broken part of the ac and said it will be replaced in 2-3 working days, till now i have not received any news or any one came to home to change it

I have attached the two bills on which we have been charged

I am here asking is this the service standard of an elite brand
They hire untrained and uneducated persons and they have only one goal just to snatch money from the customer.

Kindly look into this matter and help me in my case, otherwise i will be forced to take some steps against this bad behavior, and also took this matter to social media as well.

I am also a director of my own company satrix technologies pvt ltd. And i understand the importance of the providing good service, but so far my experience with voltas service with a major issue is very disappointing and it makes me not to recommend anyone voltas products.

Dear sir

I installed 2 voltas a. C hot and cold in february 2017 and from 2 months the cooling on both the a. C was very poor so i contacted customer care and complaint was booked.. The service person visited on site and said gas is leaked on both the a. C and it will take 2 days to reach the gas on service center due to g. S. T it may be delay a day more.

Now i am calling the service person since from 2months and he is giving excuse
Sir gas of a. C is not still in stock

Kindly refund my payment as it is useless to hang the # box on wall and i can't wait for the damn gas which u don't provide to service centre since from two months

Now i am going to sue the company in court and this is my final warning if my problem is not resolved in week time

The complaint n. O was
Your request no [protected] has been cancelled. Reason resolved over phone please call at helpline [protected] (24x7) for further assistance.

The phone number of service person who visited the site is [protected]

Imran manhas
Srinagar
[protected]

Purchased a volta ac from flipkart a few months ago. I was told that the installation would be done by authorised volta service centre and hence when they came to install i assumed they were as mentioned. Recently an issue with the ac dripping little water from the vents made me call the volta customer care to book my first free service under warranty. Firstly, they had my number stored under a wring name and address and said that my product wasn't registered with them as the installation wasn't done by voltas and needed by flipkart isn't a voltas authorised service centre. They said i had to pay 400rs to register my product under warranty. They awnt a technician home from a surprised service centre (Breezy aircon), i paid 400, he checked the ac and said gas needs to be filled as there is a gas leak due to a looae bolt and that the concerned team would come and do it for free. 2 hours later 2 more technicians come to refill the gas. They meddle around with the outdoor unit and after 45 mins tell me i need to pay 1800 and that warranty won't cover it coz it was not installed by voltas. Then why did they already take 400 from me? Then he makes me talk to his centre manager who is so rude that he says i'm a fool to buy online and this is a result of that and smart people go to shops and buy. Almostpay see like he was punishing for for choosing online shopping. Then i call jeeves which is the flipkart installation partner and they also wash their hands if it saying after installation they have nothung to do with it. Then i called flipkart and had a gruelling 1 hour conversation with customer care who refused to do anything and told me it's mine and the brand's problem until i threatened to take it to their senior management. Finally they said they have "esalated" the issue, whatever that means and they will "try their best" to resolve it. Then i turned on my ac only to find that it doesn't even cool anymore. It's just blowing air, which means the technicians have needles either on purpose or by mistake and messed up the compresser. I have now lodged a complaint with voltas directly and they say they will call back in 24 hours but as with any indian customer care, i am not very hopeful. By far the worst service by multiple brands for one issue; voltas, flipkart and all service partners.

My voltas window ac has been showing an error coded as "e1". Lodged a complaint twice but no action is taken since then, rather the response message said that there was no picking up of the phone but the call rang once and was declined. Then we lodged another complaint through the tollfree number and a new complaint was recorded which have been attached below. Today (5.10.2017) a new message was received that the problem was resolved over phone but there was no call.
The problem should be brought to solution as soon as possible or i will be obliged to take further actions.

Bought voltas split ac on amazon - rs 30, 000/-; contacted voltas - they said rs1, 500/ installation plus extra for wire etc.. (I said it should be in the box) and distance is just 1-2 mts from. Window sill / behind the wall anyway said - ok.
03/10/2017 this afternoonmtwo guys came - tried making a hole - drill not good enough - old house - told them use heavy drill or toolbit-
As i already have 3 ac's fixed by other people -
They said not their job - we have to make the hole - by contacting a mason or a heavy toolbit guy..??
So i said i will get local guy to fix the ac -
They went away warning that - they will not give any warranty.
So they can't drill a hole - so i cant fix the ac and if i do it - no warranty... Is he a dealer or some kind of mafia..
Definitely not customer service... From a tata. Company..??
I think all these guys just make money.. For installation/gas filling etc... Bcoz we generally have not idea... Feel company should show more interest..!

I have purchased split inverter ac from croma, r-mall, thane (W) on 24th sept'17.
It was delivered to my residence on 25th sept'17 and was expecting installation by tuesday, 26th sept’17.
However there were no phone call or instruction from croma or voltas.

Eventually after 3-4 follow-ups with croma, ac was installed on 28th sept'17, thursday.

Now the installation is a biggest mockery by voltas technician, bablu ([protected]).

Bablu called me around 12:30 0n 28th sept'17 and his first question to me" do you know installation charges?... (In hindi).
When i clarified him about free installation, he was insisting for extra expenditure like extra copper pipe, electric point and stand etc.
Since i had provision of concealed ac socket, grill for outdoor unit which is closest from indoor unit and copper pipe provided with ac was enough, i refused all extra material and asked him to continue work as per the standards.

Despite of all provision i had for split ac, babalu insisted for extra socket, 4 feet extra copper pipe (Rs.1000/-), white insulation tape (Rs.200/-) and brackets for outdoor unit (Rs.800).

Since i was in the office, didn't have control to verify the need of all above extra material, so i asked him to at least produce rate card which he didn't carry. Hence i followed up with croma on [protected] (15:28_9 mins 6 sec) but they were helpless.

Eventually i asked bablu to complete the work and write down all material costs/charges on job card once done!
Accordingly not bablu but my father written it on job card and this unprofessional person left all the columns blank on job card as well as warranty card. Even he didn't bother to demonstrate about ac. He just collected rs. 2050/- cash from my father and simply ran away without providing job card copy or bill for extra material used.

When i returned home, i realized the installation work was simply a chaos, no standards followed. Though there was enough space, extra socket installed on wall, brackets used though there was enough space for outdoor unit in grill box. The outdoor unit is installed in slanting position and that to in a place where it is squeezed, hardly 3-4 cm space between wall and unit.
Leaving room wall is damaged due to unnecessary hammering to create a big hole for copper pipe.

All the above incidences clearly suggest the person, bablu was not only unskilled but his intention was only to make money out of this visit.

Regarding the same i complaint croma care and reopened service request sr[protected].

I have been promised the reinstallation will be done as per the standard within 48 hours and i am still awaiting for the same.

I need reinstallation and my rs. 2050/- refund as it was total fraud.

Regards
Dattaraj r shinde
[protected]

महोदय
हमने voltas का window ac खरीदा था एवम् पड़ोसी को भी purchase करवा दिया था पर पिछले साल से ac के सामने की जाली पर बर्फ जम जाती है complaint करने पर दो बार मैकेनिक आये और कुल मिलाकर 6 thousands rs भी लिए पर बर्फ जमने की समस्या अभी भी वैसे ही है फोन करने पर फिर से इसी काम का 5 thousands rs मांग रहे है voltasके ac की बड़ी बढाई सुनकर ही खरीदा था पर अपनी की गलती को भोग रहा हू आप मेरे ac को ठीक करवाने मे कुछ मदद करने का कष्ट करे

We had raised complaint for a fresh ac purchased from punalur kerala (Kurumpelil electronics in april 2017. (Model split ac 1.5 st 183jy 3s)

We had logged the complaints on 19th august 2017 for non working & followed up with various personnel calls for repair of our ac, voltas ac
Service engineers had taken away service parts on 19th augusts for repair & have still not got the same replaced

Our ac is completely kept open for want of repair & there is no response from the team in-spite of various follow up...

My parents are getting completely harassed by the company & now i am being forced to intervene for resolving this...

Voltas has completely tarnished the image we had about the company, when we had purchased the same..

Requesting once again to resolve the issue on priority

I have purchased 5star split ac on 30/07/17 and install on 02/08/17 within one month blower broken and i have lodged complaint on 19/09/17 next day one person came and told that tomorrow i will arrange new blower. I have call on 20, 24, 27, 30/09/17 and 01/10/17 but no response only customers care told we will do. No any time limit. I am surprised for entire situation. Kindly help sir. I have also contacted on mobile [protected] but that person not picking phone. Dhiraj

I was purchased a voltas inverter split ac from naveen electrotech pvt. Ltd.in model town, delhi-11009 on 26. Apr.2017. From after the installation, this voltas ac is not working properly.

The main problem is that when temperature goes high above 30 degree it doesn’t take startup or working. After my complaint their executive came but they are unable to resolve the problem. First two months of purchasing voltas ac many times mr. G. S arora (Owner of local service centre) came and put water in the outdoor unit and also suggesting us to do the same, if you want your voltas ac work, instead of repairing or doing any permanent solution. What a shame for mr. G. S arora giving such type of suggestion. Can we hire a person just to put water in the ac?

Then after my too many complaints mr. Kapil, so called area manager visited to our place and give some suggestions, like change the direction of the ac and make shed for the outdoor unit. I agree with their suggestions and do the same like changing the direction of outdoor unit or making shed for them and also change the direction of the internal unit as well. But after these changes and spending money suggested by mr. Kapil or we can say that drama, there is no any solution, the situation is still same.

Again after complaint mr. Jitender, so called delhi head in-charge came and again doing their drama, put the gas again and other things, but the situation is still same, there is no any result.
Even in the last visit of the company executive on 09.09.2017 by mr. Amit and mr. Anil, it is clearly written that ac needs a replacement. The ac was not working on that time because it’s a hotter day. If it is not capable of working even in september month, can we use it in winter season?

But now after too much harassment or wasting my time and money, company refuses to repair or replace their faulty inverter ac.
So from this post, i aware people do not buy voltas products because of cheap quality and providing such type of services. I am never expecting from tata selling poor quality products and services.

I bought window ac in april 2016 though it is out of warranty but just 1year and 4 months old. It stopped working on its own. Techinician came and told panel is damaged will have to change costing 3000. Is it a joke oy baby toy u gave me. And inspite of contacting customer care many times no one is responding. They told me some senior manager will call but no one has contacted.

On 11sep 2017, i lodged a complaint against my volta's split ac about no cooling and then on 13sep 2017 service person came from atoz repairing shop, sonari, jamshedpur and told me to change the condenser tube into copper as the previous was of aluminum and they found a leakage on it. After a hefty service amount (₹8500) and a long service duration (9 days) just within 2 hrs after the installation abnormal sound coming from the outdoor unit.
Called several times but no response and feedback came.

Please help.

Hello sir,
am durairajan from 11/20, 2nd cross, ashok nagar, rms colony, karumandapam, tiruchirapalli, tamilnadu, india. I purchased voltas split a. C. 1.5 ton on 14.03.2017 now my copper tube insulation was damaged within 6 months is that the quality of voltas i can, t imagine that this was a voltas product i call upon the voltas near by service centre they said it cost 750rs but i have one year warranty period. How it supposed to damage within 6 months so poor quality i had faced. My neighbour bought lg on the same date but they did even get any problem in copper tube insulation i request you to change my copper tube insulation with free of cost immediately also i attached the photos verify and take action immediately.

Thanks in advance
M. Durairajan
([protected])
Model name : cu185zyja
Purchase from : police canteen, tiruchirapalli.
Unit serial no 1 :4552089a16lc06013
Unit serial not 2 :4512146d16la06756

I amrender on march, 2015
Submit a complaint
I purchased voltas ac 1.5 year back. 1 month back it was showing error code e5 when i booked compliant in authorized services center. Engineer came and have look at ac and gave suggestion there is problem in indoor or outdoor circuit board which needs to be replaced can't be repaired. Why for one code entire circuit board needs to be repaired. They also gave estimate (29000 (Indoor +outdoor) we will bring new circuit board (Both indoor and outdoor) and check which is one is faulty based on that only you will be charged. When inverter ac is being sold at around 42000. This cost itself coming around 69% of ac cost. Can i get good solution for this one? But it was under warranty so they change but after this also the problem is still same. I have make more then 20 times in voltas customers care but engineer come and he start making story that voltage problem.

I bought voltas 1.5 ton 5star ac in oct 2015 through online by snapdeal. Since last 6 months there is no cooling happening, after the inspection of ac by repairing person he is saying gas is leaking through alu coil and coil need to be replace, i have filled gas twice. But all in vain as no cooling is lasting for more than 10 to 15 days. Vendor gave quotation of rs 7500 for aluminium coil replacement with copper one. I fill i am cheated by one of the reputed brand like tata as ac is not cooling not even for 2 years. Plz guide me what to do.

Reminder
Sir,
On 25th august a technician from voltas attended the complaint. He changed the capacitor of a. C and also cleaned the a. C, at that time a. C compressor wasn't tripping and a. C was working well.
But from the night of 26th august the a. C compressor again started tripping again and again with in 5 min. (7-8 times/hr). The problem again started in the a. C.
So you are requested to please sort out this problem as the problem is as it is.
Contact no.-[protected]
Name-chainpal singh

I got an voltas ac (1.5ton) my complaint no: [protected]
I was thinking voltas has a good customer support and service but they slapped in the face for 3 times and say we treat our customers as jokers and we dont concern about your complaints. I have registered a request for 3 times and they are not taking single step towards it. Am totally stressed and frustrated. I have planned to deal this issue through consumer court.

Dear sir
Greetings

My complaint no. Is [protected]

I have purchase a voltas 2 ton inverter split ac in july 2017. I have requested for its service on 13th sept 2017. I got a call on 15th a technician visited me on 15th and he said your ac required gas charging which will be done till 18th. Please check by which day gas charging request is approved from your side. Since 18th i everyday called thrice to these local service centre nos. [protected], [protected] 1st no. Is local service centre no. And second is technician no. They are not picking up my call.
I started calling on customer care no.[protected] twice or thrice a day since 18th. Every time i got the answers like i am sending a reminder, a mail, arranging a call from supervisor but i got neither a call or any kind of response from your call centre guys. That is pathetic when neither service centre nor a call centre is responding. I am asking for providing me a calling no. Or any email id from management lever but they said they have only one email id [protected]@voltas.com.
So there is no place in voltas where a consumer can complaint about the pathetic services provided by your service centre and call centres. I am keep calling and calling to get call centre supervisor but he is not available since all my calls. And every time i am getting the same answers like i am arranging u a call back.
If a simple gas charging took 8days in voltas then what time your service stations need to solve a bigger technical issues.
My ac is installed in a glass panneled showroom. It is suffocating to sit inside and my sales is hampered disastrously.
The kind of service you people have provided me now i will never gonna buy a voltas product nor recommend any of my knows.

One of the worst ever customer service.
I purchased voltas split ac, and while they fitted in my room there was an issue with the blades. The concerned service agent took almost a month to replace that blade and again within a day, the blade broke.

I am regretting of making a decision to buy voltas ac. Even after spending around 35thousand rupees and raising multiple complaints with voltas there is no proper response.

Voltas complaint no: [protected]

Either the piece is defected or the concerned service center people arent doing a good job in fitting correctly.

So please review this matter asap, i am having the ac without blades for past 3 months ever since i purchased the product.