Voltas Complaints & Reviews

We purchased a Voltas Ac on May 2017. First of all Ac mechanic has installed the Ac in horizontally in room. First day on wards no cooling .It will be taken for more than half an hour for cooling while we set 16 room temperature .. After four days we called the technician directly he came again and told problem in our room only but at the same time Gas was leaking .. In june also we complaint again . The same person came from local agent and he done filled the gas and close the complaint. But still now we face the same problem. We suffering more than 3 three months and we spend lot of money for electricity also.. We checked with another one person he told the unit was problem. Now again voltas technician came and confirm it. We need replacement of new one . But the people did not accept it . I am not feel safe in old unit . But company not feel about our soul they are feel about their company only. we spend money and we get problem for our life.

I need a new unit only not old one with service bcaz i am not satisfied in old one .

With Regards,
Kavitha
W/o Ramalingam
[protected]

Dear volats team,

I registered a complaint regarding the non working of the ac which was purchased some couple months ago. (For reference, kindly go through the registered mobile no - [protected])

It has been more than 48 hours since the complaint registration and numerous reminder, there is no proper response i have got so far in warm and humid weather.

We never expect this poor response from a reputed company like voltas. Due to brand only, i purchased the ac.

Last time also, when the ac had some problem, volats executive mr. Chandan kumar was sent to my house. His language was very rude and he misbehaved with my family members because of the indirect bribe he claimed and his claim was rejected.

The ac is very much problematic since the purchase and stops working some time.

Kindly advise when you are sending the mechanics for the repair and also advise what action you have taken against chandan against whom already complaint was registered on phone.

I hope that the action would be taken for my request without escalating and legal action against the management of voltas.

Dear team,

It's already pathetic to go through your bad reviews. Your vendor installed my ac in a hurry and after few months i started facing issue of water dropping from inside unit. I called up customer care and requested for service since it was in warranty and anyhow they managed the same for time being which was conveyed to me that this won't happen in future. Now my warranty has lapsed and m still facing the same issue within few days again. I[censored] think i am going to take it easily you guys are mistaken because i am going to write it down on every possible website...in regards to your technical support team which is so called awesome.

Hoping your team to get in touch asap or would have to take some strict actions against you.

Regards
Rahul singh
[protected]
[protected]

I bought a Voltas air cooler from Jayam and CO at Velachery, Chennai on 02nd of July. The dealer offered me replacement guarantee and delivered the product at my door step. They did not even check the product condition, when I switched on the product it was spraying water and my floor was completely wet. I called the dealer on the very same day, and they raised complaint to Voltas for me. The technician came on 05th of July 2017 and rectified the issue, but not completely.

After a few days, problem with Air cooler became worse. Water was spilling all over the floor and the swing stopped working. I asked for the replacement of the product, but dealers said they cannot do replace. They said "while selling the products, dealers use the word 'replacement guarantee' just for name sake. Voltas Company does not offer replacement, only repair services." Again I raised a complaint. Technician came on 05th of August 2017 checked the product, and said "The air cooler needs to be taken to there workshop, it cannot be rectified from my home". He left by saying he will come on the very next day to pick the air cooler, thereafter I waited for 1 week but nobody came on behalf of the company to rectify this issue.

The saddest part of the incident I have experienced is that, when I told the technician that I'll raise complaint on a consumer court, he laughed at me. He said there are many cases against this company, the company knows how deal such instances. You will find no solution by complaining.

Now I do not need to use this Air cooler anymore, let them keep this thing and refund my cash, this is the solution I'm hoping for. I hope this complaint reach the respective authorities, and the problems will be solved.

I'm attaching the copy of the invoice, and the two complaint register report.
I'm unable to attach the video file with this complaint due to some technical issue of the website, if attached you would notice problem I face.

Thanks

Hi,

In brief,

Our 1.5 ton volta's split ac is not working.

We called volta's customer care number. Booked one service request.

Two guys came and inspected. Told some repair work is required in outer unit. Took 400 rs and gave the bill.

No service was given on that day.

None called next day for further service procedure.

I called again.

Voltas reopened the ticket.

Local service provider called and demanded 400 service charge again and 7000 rs + other service charges to proceed with repair work. And used alang for calling voltas

No help from voltas end till day end even after calling their customer care no thrice.

I want my 400 rs back.

Hello
I purchased voltas mini magic water dispenser in september 2016 from bajaj electronics. The very next month it stopped cooling water. The service centre guys took it away and bought it back and said its repaired now. From that time till now its been to the service centre 6 times.. And even today its not working.. I feel cheated as i bought a new product. Its like looking after a second hand product.

I purchased a 1.5 ton split ac on 11th june 2017 from bajaj electronics hyderabad - serial numbers 4512154d17d006709 (Outdoor unit) & 4552097a17d003983 (Indoor unit).
The product was installed on 16th june under sr [protected].
It was then registered on 22nd june under sr [protected].

There was no chilling and i raised a repair request on 19th june under [protected]. Voltas took 19 days to respond and the request was closed on 9th july citing cooling gas was less.

Now in less than a month on 6th august i have raised another repair request [protected] with same problem - no cooling.

How can a new product require so many repairs? Voltas has given me a faulty unit and i request that it be replaced.
The service agency assigned to my area - kool mark - are horrible professionals who have no knowledge and are unable to fix the problem, each time they mention the same issue - insufficient gas.

My voltas split inverter ac stopped cooling within a month i brought. I didn't expect this from voltas, only fan is rotating but there is no cooling at all irrespective of different mode.
It is showing error code on display of indoor unit.

I don't no where to approach, its quite disappointing getting defected piece, i recommend not to buy voltas product as their service is not up to mark.

Warranty period me compnay ne mujhe ye part replace karke diya tha.
Fir se mere ac ka pcb kharab ho gaya hai

Company ke service man ne ac ko open kiya to
Mere ac ka plastic lock todd diya hai

Aur bolta hai kharcha aayega banane ko

Jab maine 2017 me ac liya hai to

Usme 2015 ka part kaise nikla hai

Mere ghar me voltas ki 3 ac hai
Ek dusri ac me bi problem aaya tha
Compnay ne uska bi pcb change kiya tha

Teeno ac same model ki hai

Mujhe voltas product bilkul bi pasand nahi aaya... I hate voltas

Mujhe mera pcb repair ya replace karke chahiye

Tum logo ne warranty period me hi do saal pehle ka pcb lagaya hai jo juna hai

Voltas ne bahut bada dokha kiya hai mere saath

Dear sir,
I jitendra shaw residences at bbd bag sarani ghoshpara bazar nischinda howrah 711227.
Customer service is very poor, they changed gas and compressor still now there is no cooling again they changed cooling coli and they said the problem is same as before this problem is continued 45 days running but they not replace my ac. And within 10 days my ac is not working duration i bought and this my last product of voltas and tata, 2 month i struggling with no cooling ac and kindly replace the product and till now we are in very hot city so please help me with the replacement of product and the service centre make us to suffer lot.
My ac is still in workshop (4weeks)
Model no. 1.50t voltas 185 zyt (R)
Material code 4502007
Odu code 4511951
My request number :[protected]
My contact number:[protected] & [protected]
My problem is take care mr rudra sir who is the manager in my area (Ph:[protected])

Customer service is very poor, they changed gas and compressor still now there is no cooling and within 3 days my ac is not working duration i bought and this my final product of voltas and tata, 2 month i struggling with no cooling ac and kindly replace the product and till now we are in very hot city so please help me with the replacement of product and the service centre make us to suffer lot

Sub: - [urgent replacement and compensation against supply of defective 1.5 tons voltas ac vide invoice no 1207/17/s-9113, dated 20.04.17].
Dear sir,
This is to bring to your kind notice that pertaining to the above subject
1. We have purchased the said voltas ac whose model no. Is voltas 183lye del.1040 from bajaj electronics punjagutta showroom hyderabad.[protected].

2. The subject ac set was purchased under the anticipation of warranty of 1year and if any defect is observed to the ac shall be given rebate at free of cost to the consumer immediately.

3. The subject ac was purchased with the emotional values and security for the family members, children and old age parents.

4. The ac was bought on 20.04.17 and installed on 24.04.17 in peak summer season after that we have used the ac for just four days. After 4 days the ac failed immediately.

5. We have given complaint to bajaj electronics in the first week of may, after few days technicians from weather tech came who is your authorised service partner and attended the problem, without resolving the problem they just disappeared for 1 month.

6. Again in the month of june, we have given complaint to bajaj electronics, again a new person from weather tech attended the complaint on 06.07.17 and again he also disappeared without giving any feedback to us. When we called him to resolve the problem he said your condenser is gone and we have ordered a new one, but we don’t know when we will get your condenser so that we can install and from them only we have taken voltas concerned person no. I. E., mr. Devender phone number ([protected]).

7. Then we have immediately contacted mr. Devender and he promised that your ac will be repaired by 18.07.17. And again on 19th july we contacted him through personal calls and messages in which he said, ”i will let you know about your material which is in transit”. But till today neither we got the arrival date nor the ac is repaired.

8. During the peak summer season i was without ac from the 1st week of may-17 onwards the ac is under repair till date. And it caused a lot of inconvenience and mental torture to me and my family. You have totally failed to supply good services. We bought this ac due to the name and fame of voltas, “a tata product”, but we are highly disappointed by the way our complaint is being dealt. Now i m feeling highly ashamed of having trusted irresponsible voltas which is unable to maintain the trust of its valued customers.

9. We are continuously requesting you to kindly replace the said defective ac with the brand new unit without any defect. But still there is no confirmation about replacement from your customer care dept, hyderabad.

10. It must be noted that each part of the said subject ac is the part and parcel of the complete set and it is obligatory on the part of the seller to comply and meet all the requirements of any defects is observed or experienced during the period of warranty. Any non compliance to the above shall be the divulgence of the customer rights on the part of the seller/distributor/owner.

11. So, we shall have no option to publicise the matter in the media, publications etc.in the general and common to safeguard the interest of each and every consumer and the citizen of india for which we shall not be held responsible and accountable and shall be at your own cost and consequences. Further we shall be free to proceed immediately to the hon. Consumer forum to safeguard the consumer rights in the interest of indian nation.


Hope your immediate action in this regard.


Yours sincerely,

Nadeem thakur,

Ph:-[protected].

Bought window ac 1.5 voltas company from vijay sales, sohna road gurgaon.
At the time of installation it was found faulty. It is making so much noise. Contacted vijay sales but they said you have to contact voltas company and register a complaint to vijay sales.
Then we called up voltas company and told the same scenario ; they said that technician will gonna visit in 2/4 days.
Now the thing is if i made the payment to vijay sales or voltas company
Y would i suffer 2/4 days
I have been suffering since 29/06/17.
Waited a lot for this ac to get it installed
This time experience is really bad with vijay sales electronics. Sadar bazar
Change the product as soon as early!
Waiting for ur revert
Pls find the attached bill below mentioned.

I bought voltas ac 3 years ago since than it started creating problems next day itself its motherboard got burned than gas leakage than no cooling too much noise making machine beyond that i bought ac of 30000rs in that i spent 17000 rs in repairing still its not working & while i call customer care service i hve to make follow up calls 40 times when my ac stop working, now also my ac compressor not working i called almost 30 times every time i call they just say your request is in fast track no technition has visited till day its been month my ac is still not repaired

Dear admin,
I am getting frequent call from voltas but executives are not taking our feedback seriously.
My issue was that i have purchased votlas and bill is attaching here for your reference
Within few months gas leakage starts and your technician visited and repaired it but my concern is that since the dispenser was in warranty period that's why you repaired it but it is cleared that the water dispensar was defective and may be the issue arise further.
If the issues arise again within warranty period you will repair it again but as and when warranty expires you will deny but some how we are purchasing it to use it at least a reasonable period which may be 4 to 5 years.
We value our money so please dont use such techinques to make fool
You are requested to replace the voltas.
Asap

On dated 29 july 2017 b timin 12.53 noon your executive named vinay kumar called and promised us to provide the resolutionl.

—

With warm regards,
Sincerely yours,

305, iiird floor, s-524, neelkanth house
School block, shakarpur, new delhi 110092.

M. No. +91-[protected], [protected]
Email. [protected]@gmail.com

The people who came for installation of a. C, they installed it in hurry burry in 1hr. Since the installation we are facing problem of water leakage from inner unit. Inspite of many complaints they are not repairing it properly. We bought a. C just 1 year ago and we are facing lot of problems. We purchased a. C. From snapdeal
Name: manjula agarwal
Ph. No. [protected]
Hanmakonda, warangal, telangana

I have written this mail to inform you that i am feeling lie cheated by voltas company on 18th july i bought a split ac model number 185-eyar 1.5 ton and installation has been done by the voltas technician on 22nd july only one day it worked and from 23rd of july its complete dead 100 times i have called to the technicians and customer care but still yet my issue has been not resolved may i know why i am facing this issue, now i dont know anything i want my whole money back as soon as possible or else i will file a case on consumer court now i am totally irritated by your company this is a clear mail to you that i am cheated by your company your service is very bad. And your bihar zone patna gm has responded me very badly in abusing words and he has challenged me that i will not resolve your issue when i asked why m problem s not resolving then he said go to hell may i know that is this the way you are treating your customers his contact number is [protected]
Your dealers are lier they have given me old date bills which is not in gst all corruptions are running n your company i am totally fed up by your service.
Technician of your voltas has asked me to write an application for the changing process. So, i am attaching the ac pic and application copy, the bill invoice and technician check list copy so go further for it..
I want the clear and positive result as soon as possible.

Thanks and regards,
Syed aamir ali
Mob: +91 [protected]
India

Soon, i will lodge a case in consumer court against the dealer and voltas. Bcz voltas has launched a inverter ac product to fool customers and dealer looting well. Dealer is not listening and making excuses. I had purchased 2 voltas inverter ac and i registered a complaint due to more electricity consumption as they describe. One ac's electricity consumption is more than 2nd. One mechanic.. Which company say engineer with his chella came to my house and checked the ac. My problem was not solved and they told me that they will come tomorrow... But inspite this i received a message from voltas that request no. [protected] is resolved. The dealer is still making excuses and not resolving the matter. I wil not remain silent against this loot and will file a case in consumer court.

With reference no [protected] I filled a complaint on 14 07 2017, already 2 weeks
Passed no repair done. My ac is new and a sensor getting damaged within 15 days
This shows low quality spares used by company.every Time when I call company they tell they Will call back, but I never receive any call. This shows The company intentions Of repair If my ac is not repaired within 3 days. I will file a case in consumer Court claiming full compensation .This is worst new product experience.

Neha mayank parashar

My complaint request no is [protected] made on july 6, 2017 the ac was purchased a week before and it shows e1 error on display panel because of which at times ac does not do cooling. One of the engineer visited my place and suggested that the pcb seems to be defected and he wants to repair it but since it's a brand new ac i did not allow him to do that. After 20 days he called again and said they have found a new pcb of my ac and will replace it. But they didn't replace it but instead they took my ac 's pcb to match with new one and came back after sometime saying they got a new pcb but when i saw the pcb i can clearly see it's an old pcb which they have. After complaining again the engineer was rude and changed the same pcb and went back stating do whatever u want to do i don't care.