Voltas Complaints & Reviews

The concerned service man did not turn up for the 2nd free service of our a. C.
And after contacting the authority they are charging for the service saying the product is out of warranty.
The error occurred from the company's part is not bare able by the consumer because it's not our fault that the service man did not turn up for the second service and the service man did not even bothered to contact as for reminder or any as such.
What kind of service is delivered by voltas?

I have registered a complaint on 6/4/2018 with voltas customer care mentioning that my ac making erratic noise. They sent some one after few days and in order to fix the ac he broke the swing blade of the ac. He said he will replace it one or two days.

There was no call from voltas and after two days when i called the customer care they gave me numbers of area mangers devender ([protected]) and srinivas ([protected]). These guys never pick up their phone or call back.

So i kept calling customer care every day (Not to mention that every time a new guy picks up the call to whom i had to explain the whole story). After around a week they sent the same guy to replace the swing blade. He replaced that but after a day it broke again.

Now i am again calling customer care everyday to get my ac fixed. Its been 20 days and this has been horrible experience from every end of voltas customer service.

Is there anyone from voltas who can fix the issue?

Never buy voltas products
It's after sale service is worst than worst
The service person behaves very rudely at the visit and they want money for free service + extra visiting charge
Service request confirmation was on 10th april 2018 through sms and they visited on 25 april, after coming they said, we have requested from way so, it will be chargeable service, they said the right way is from call not from sms.
I don't know why voltas asked me to send sms 'pm' to[protected]
And by sending sms they came after 2 weeks
I don't know why it is the wrong way..
I think there is curruption in voltas company
Employees are swallowing the company

Regarding complaint no [protected]
I would like to inform u that I bought a brand new 1.5ton 3 star split inverter ac from bajaj electronics store on 07 March 2018 and I was a happy customer but the response what I have got from ur employees which makes me unhappy, because at the time of installation ur so called technician damaged the split unit (broke the flopper and something went wrong with the swing motor. When asked to resolve it is was said to lodge a complaint with the customer care. Instead of lodging complaint the problem persists. Rather I had always been given telephone nos of technicians and area service manager of voltas hyderabad, he assured to get it repaired at the earliest but nothing has gone right till date now that I am a unsatisfied customer of voltas I would say that it's the wrost experience of mine of being an customer of voltas product.very very bad service

Water cooler voltas 20/40 pcs
Model no 60/02/0p16e000703
Serial no 6010210p/e000703
Bought from gayatri enterprises, station road, deoghar-814112, jharkhand
Vide bill no 446 dated 18/07/2016, tin no [protected]
The product had started giving problems within the first year of purchase, but the technical services people used to attend and resolve the same since it was with warranty pd. Now when we complained they said to bring the machine to the shop for repair which may cost upwards of rs2500/-, that too for a product hardly 02 years old! This polyclinic caters to retired service people (Defence) and their dependants. Can you please help out?

I purchased the ac from amazon.in
The installation team that arrived made on drill hole in the wall and declared its a pillar.
I even explaned to them for a long time that it was a brick wall and not a pillar. But they refused to accept my evidence and insisted in stopping work.
When i asked for identification for lodging an complaint i found out that they were not voltas employees.
Voltas outsourced their work to a company who out sourced it to someone else and then these men without id or proof or anything arrived to install the ac.
Funniest part: next day i hire independent contractors to install the ac. Turns out the wall is brick and not an pillar.

Message from td-voltas dated 19/04/2018 :"dear customer, request no. [protected] appointment scheduled for[protected]. For assistance call our helpline [protected] (24x7)".

None turned up or called. I called the given number today but the recipient put down the phone when i told him i was not able to hear him.

I had registered the request for one of the two allowed free services. Please advice agency concerned to carry out the service.

Vos nambiar
[protected]
[protected]

Dear concern

We have brought voltas ac on dated 08.04.2018 (Voltas 1.5 ton 4 star inverter split ac copper, 184v szs)& same had been delivered on 11.04.2018. My order no was[protected]. After the installation, the ac has worked for maximum 5 hrs to till date. The reason is, (On fisrt day) when we were switch on the ac, its cooling only for 10 mints after that its heating & the outer fan not moving. So we were not used ac from that time. We raised the complaint for same, my complaint no [protected], your executive has came & check the ac, & said the outer inner part (Compressor) has problem, so it will be replace. But after 2 3 days we called continue to customer care, they told us the replace part has not come yet.
We again raised same complaint & the complaint no is [protected]. Till date the same part was not replaced & same things we are listening from your executive the part has not come.

Today is 24th april, we brought ac on 11 th april. Now we have realised that we have done a big mistake to by your product. We are fed up now.

Kindly solve our problem asap

I was purchased voltas ac last year 27/06/2016. After 30 days ac gas leakage found so we had raise complaint in customer care. After that voltas technician came to my home rectified the fault but again after one month same problem occurred in my ac. Again his technician came and rectified the fault.
Again in april 2018 same problem occurred and his technician came to home rectified the fault.
But after few days again same problem occurred.

Now i have no option to take my ac repair to my local service provider for opening front panel of ac.

Now i am fed up of these things. I need my money back/ exchange the ac another new one.

I m going to consumer court for selling faulty ac and mentally harrasement.

I will be filed for mentally harassment, time killing, kindly pay for that all things which i had suffered in these because of you.

Hi Team,

I am very disappointed with the product of Voltas that has been sold to me by Great Eastern Retail Pvt. Ltd.(Address: 19/2, GARIAHAT(SOUTH), KOLKATA, PIN-700031, WEST BENGAL)

The AC is not cooling as expected.

I have lodged a complaint on[protected] on Voltas Customer Care via phone.

Junior technician Mr Jamshed visited my home on[protected] and tried forcefully to make me understand the AC cooling is Okay and insisted me to sign the papers, I refused first, then signed after making a change in the paper that AC is not cooling properly. What Jamshed did was very unprofessional, he crushed the paper and thrown it in front of me showing his temper.

I re-logged a complaint to send a senior technician, who(Sanju) visited our home on[protected] and discover fault in the AC, so he requested the AC to be taken to service center for fixing it.
Grill temperature of AC: 14.6 DEGREE CELSIUS AFTER 2 HOURS OF STARTING THE AC WHEN THE AC TEMPERATURE IS SET TO 16 DEGREE CELSIUS(measured by Sanju, Senior Voltas Technician on[protected]
Room temperature: 23-25 DEGREE CELSIUS AFTER 2 HOURS OF STARTING THE AC WHEN THE AC TEMPERATURE IS SET TO 16 DEGREE CELSIUS(measured by Sanju, Senior Voltas Technician on[protected]
Standard Grill temperature of AC: 9-10 degree Celsius

The AC was taken by Voltas Service Centre on[protected]. They said they need 2-3 days time to resolve the problem.
AC was re-installed on[protected].(PFA for reference)
Grill temperature of AC: 13.2 degree Celsius DEGREE CELSIUS AFTER 3 HOURS OF STARTING THE AC, WHEN THE AC TEMPERATURE IS SET TO 16 DEGREE CELSIUS(measured by Tanvir, Voltas Technician on[protected].
Room temperature: 21.5-23.5 DEGREE CELSIUS AFTER 3 HOURS OF STARTING THE AC, WHEN THE AC TEMPERATURE IS SET TO 16 DEGREE CELSIUS(measured by Tanvir, Voltas Technician on[protected].

After servicing of the mentioned AC machine failed to provide the standard grill temepareture. : 9-10 degree Celsius

I have hardly used the AC, and it has started giving problems.
AC purchase date:[protected]PFA for reference)
AC install date:[protected]PFA for reference)

Please find attachments for reference.

MODEL: 185ZY-J/1.5 TON SPLIT AC
Serial no: INDOOR- GR[protected] 4552010A16EC04596
Serial no: OUTDOOR- GR[protected] 4512069E16EA05638
Serial no: OUTDOOR BRACKET- GR[protected]

Kindly help me.

Thanks & Regards
Bipasha Chakrabarti Banik
([protected]@gmail.com)

I purchased a 1 Ton Voltas Window AC through Croma at Prabhadevi. AC was promptly delivered yesterday morning and today morning I received a call from #[protected] appears on Truecaller as Fahim )for installation @ 10.50 am. I explained that there was no one living in that house and I could get there by 1.00 pm and the technician agreed to meet at the house at that time. He called up at 11.04 to inform that he could only make it by 2.00 pm, by which time I was already on the way. Thereafter I got a call @ 11.40 from #[protected] shows on Truecaller as Rooplalanoop) enquiring about the installation and I informed him that someone else too had called regarding the installation and he informed that window Ac's are done by his team and they would be there soon. I waited long and called Volta's service at 15.59 who informed me that someone would be coming...when..not sure !! Thereafter I received a call from[protected]appears on Truecaller as Mohd Azhar) who tells me that the technician who was assigned the job, apparently some Javed informed him that I had asked him to come tomorrow !! Would I have been crazy to travel two hours under the circumstances ? This gentleman then suggests why don't we do it tomorrow, knowing I have travelled far. On my refusal to accept no...he informs me that he had arranged for a team but it would take about two hours !! I have arrived at this house at Prabhadevi at 1.00 pm and it is 5.45 pm at the time of writing this complaint and I have been cooling my heels here and still do not know if or when your people will come.
I bought a Voltas AC hoping I would get good service but I am already having misgivings and would hesitate to recommend to any one, in fact would advise against buying.
This is very unproffesional and I request appropriate action be taken on the erring parties and me being advised of action taken...hopefully so that others may not suffer.
I shall wait till 6.00pm and then head home.
The AC is bought in the name of Kuldeep Sapat for installation at Prabhadevi and registered phone no is[protected]

Dear team,

I have ordered a ac in urgent in last saturday from reliance dig -

Address: liberty plaza, h. No: 8-1-346/1 (3rd floor), reliance mart building, shaikpet tolichowki, hyderabad, telangana 500008

They have committed that installation will finish by sunday looking into my critical condition for urgent ac installation.

But there is no istallation till now also no phone call picking instaed saying there is a issue with voltas and customer care and not going to istallation.

Please help me on this issue asap

Thanks
Gyana parida
[protected]

On 18.4.2018 your service man came and dismantled /removed, my voltas ac at my home and next day only he came take to pick it up. And in that day he told me it takes 2 days to return it, but still now i have not received my ac. The response over phone is "very poor". If i am not receiving my ac by today kindly provide me a standby ac and make my ac serviced as early as possible.

I was purchased voltas ac last year 1-4-2017. After 10 days ac gas leakage found so we had raise complaint in customer care. After that voltas technician came to my home rectified the fault but again after one month same problem occured in my ac. Again his technician came and rectified the fault.
Again in march 2018 same problem occured and his technician came to home rectified the fault.
But after few days again same problem occured.

Now i have take my ac to repair my local service provider after opening front panel of ac, all cooling coil has damaged & repair.

Now i have to replace coil from new one.

Now i am fed up of these things. I need my money back/ exchange the ac another new one.

I m going to consumer court for selling faulty ac and mentally harrasement.

Now wait, you guys pay for that all things which i had suffered in these because of you.

Purchahwed a ac and was waiting for installation. It's been a week now that there has been no contact from the customer care team or any representative about the installation of the ac. Its getting hotter day by day.. But the company has no interest in consumer satisfaction and after customer sales. I am still trying to contact the customer team n there is no response

Hi,

Bought a new voltas ac on 19th of april in hyderabad with tirupathi electronics. Till now no one has came to installation the new ac.

To install a new ac how much time will voltas take?? Never expected this kind service problem with a big brand tata.

Let see, how much time will they take for installation, going forward will never ever recommend tata products to anyone.

Sir my ac is not working fine hardly one month before it got serviced but again the same problem is coming water leakeage, water is leaking from the front side of the ac and coming into the room.
We are facing the lot of difficulties for that as there is a summer season going on and the ac is having the problem it is the terrible situation sir try to fix it as soon as possible.

Hello voltas,
We have purchased Volta's 1.5 ton air conditioner from jaipuriya mall voltas showroom (KM group) . They promised free installation (5 year warranty) and installed ac on our glass window . AC is making very bad noise and we complained to customer care . One service engineer came and conclude that this noise is generated due to glass window . Why voltas brand shop installation person installed it over glass window, perhaps we have another window available .We called again voltas to reinstall in another window, they asked explained charges for this as 900 . We agreed as there is no other option .
Today, one person uninstalled the AC and said that another person will come and install it . We have explained him, that this AC will be installed in Another window and show them the place . He agreed that it will be installed their without any issue .
Now installation guy came and after seeing the place they say that to remove glass you need to pay 1000 extra . Why person who uninstalled the AC did nt utter a word about it .
Now tell me, why customer is going to pay 2000 extra for new AC without any of his fault ?
I feel that voltas, their dealer and technician all are fooling customer with their Advertisement, otherwise product and services are bad
Shiva kumar
First request number : [protected]

The service provider's staff was very non co-operative and not installed properly. Very rude staff damaged household things.On complaint customer care no proper handling.
Service provider erode area.
We end up paying heavy amount for purchase of addl pipes n wire as most of company are not providing sufficient pipes and wire.installation staff mobile no [protected]

It's too bad experience from your services please do flaxibal a 10 day ago my friend buy your ac an installation charge was 1500 and now also i ordered another ac and got call from your executive nilesh bhut from rajkot hi told me the charge is 2500 what is this even i offer him to give my own car for home services it's too bad now i will cancel my order from voltas i think i should buy onida or lg but i will never buy voltas