Voltas Complaints & Reviews

Sub: - [urgent replacement and compensation against supply of defective 1.5 tons voltas ac vide invoice no 1207/17/s-9113, dated 20.04.17].
Dear sir,
This is to bring to your kind notice that pertaining to the above subject
1. We have purchased the said voltas ac whose model no. Is voltas 183lye del.1040 from bajaj electronics punjagutta showroom hyderabad.[protected].

2. The subject ac set was purchased under the anticipation of warranty of 1year and if any defect is observed to the ac shall be given rebate at free of cost to the consumer immediately.

3. The subject ac was purchased with the emotional values and security for the family members, children and old age parents.

4. The ac was bought on 20.04.17 and installed on 24.04.17 in peak summer season after that we have used the ac for just four days. After 4 days the ac failed immediately.

5. We have given complaint to bajaj electronics in the first week of may, after few days technicians from weather tech came who is your authorised service partner and attended the problem, without resolving the problem they just disappeared for 1 month.

6. Again in the month of june, we have given complaint to bajaj electronics, again a new person from weather tech attended the complaint on 06.07.17 and again he also disappeared without giving any feedback to us. When we called him to resolve the problem he said your condenser is gone and we have ordered a new one, but we don’t know when we will get your condenser so that we can install and from them only we have taken voltas concerned person no. I. E., mr. Devender phone number ([protected]).

7. Then we have immediately contacted mr. Devender and he promised that your ac will be repaired by 18.07.17. And again on 19th july we contacted him through personal calls and messages in which he said, ”i will let you know about your material which is in transit”. But till today neither we got the arrival date nor the ac is repaired.

8. During the peak summer season i was without ac from the 1st week of may-17 onwards the ac is under repair till date. And it caused a lot of inconvenience and mental torture to me and my family. You have totally failed to supply good services. We bought this ac due to the name and fame of voltas, “a tata product”, but we are highly disappointed by the way our complaint is being dealt. Now i m feeling highly ashamed of having trusted irresponsible voltas which is unable to maintain the trust of its valued customers.

9. We are continuously requesting you to kindly replace the said defective ac with the brand new unit without any defect. But still there is no confirmation about replacement from your customer care dept, hyderabad.

10. It must be noted that each part of the said subject ac is the part and parcel of the complete set and it is obligatory on the part of the seller to comply and meet all the requirements of any defects is observed or experienced during the period of warranty. Any non compliance to the above shall be the divulgence of the customer rights on the part of the seller/distributor/owner.

11. So, we shall have no option to publicise the matter in the media, publications etc.in the general and common to safeguard the interest of each and every consumer and the citizen of india for which we shall not be held responsible and accountable and shall be at your own cost and consequences. Further we shall be free to proceed immediately to the hon. Consumer forum to safeguard the consumer rights in the interest of indian nation.


Hope your immediate action in this regard.


Yours sincerely,

Nadeem thakur,

Ph:-[protected].

Bought window ac 1.5 voltas company from vijay sales, sohna road gurgaon.
At the time of installation it was found faulty. It is making so much noise. Contacted vijay sales but they said you have to contact voltas company and register a complaint to vijay sales.
Then we called up voltas company and told the same scenario ; they said that technician will gonna visit in 2/4 days.
Now the thing is if i made the payment to vijay sales or voltas company
Y would i suffer 2/4 days
I have been suffering since 29/06/17.
Waited a lot for this ac to get it installed
This time experience is really bad with vijay sales electronics. Sadar bazar
Change the product as soon as early!
Waiting for ur revert
Pls find the attached bill below mentioned.

I bought voltas ac 3 years ago since than it started creating problems next day itself its motherboard got burned than gas leakage than no cooling too much noise making machine beyond that i bought ac of 30000rs in that i spent 17000 rs in repairing still its not working & while i call customer care service i hve to make follow up calls 40 times when my ac stop working, now also my ac compressor not working i called almost 30 times every time i call they just say your request is in fast track no technition has visited till day its been month my ac is still not repaired

Dear admin,
I am getting frequent call from voltas but executives are not taking our feedback seriously.
My issue was that i have purchased votlas and bill is attaching here for your reference
Within few months gas leakage starts and your technician visited and repaired it but my concern is that since the dispenser was in warranty period that's why you repaired it but it is cleared that the water dispensar was defective and may be the issue arise further.
If the issues arise again within warranty period you will repair it again but as and when warranty expires you will deny but some how we are purchasing it to use it at least a reasonable period which may be 4 to 5 years.
We value our money so please dont use such techinques to make fool
You are requested to replace the voltas.
Asap

On dated 29 july 2017 b timin 12.53 noon your executive named vinay kumar called and promised us to provide the resolutionl.

—

With warm regards,
Sincerely yours,

305, iiird floor, s-524, neelkanth house
School block, shakarpur, new delhi 110092.

M. No. +91-[protected], [protected]
Email. [protected]@gmail.com

The people who came for installation of a. C, they installed it in hurry burry in 1hr. Since the installation we are facing problem of water leakage from inner unit. Inspite of many complaints they are not repairing it properly. We bought a. C just 1 year ago and we are facing lot of problems. We purchased a. C. From snapdeal
Name: manjula agarwal
Ph. No. [protected]
Hanmakonda, warangal, telangana

I have written this mail to inform you that i am feeling lie cheated by voltas company on 18th july i bought a split ac model number 185-eyar 1.5 ton and installation has been done by the voltas technician on 22nd july only one day it worked and from 23rd of july its complete dead 100 times i have called to the technicians and customer care but still yet my issue has been not resolved may i know why i am facing this issue, now i dont know anything i want my whole money back as soon as possible or else i will file a case on consumer court now i am totally irritated by your company this is a clear mail to you that i am cheated by your company your service is very bad. And your bihar zone patna gm has responded me very badly in abusing words and he has challenged me that i will not resolve your issue when i asked why m problem s not resolving then he said go to hell may i know that is this the way you are treating your customers his contact number is [protected]
Your dealers are lier they have given me old date bills which is not in gst all corruptions are running n your company i am totally fed up by your service.
Technician of your voltas has asked me to write an application for the changing process. So, i am attaching the ac pic and application copy, the bill invoice and technician check list copy so go further for it..
I want the clear and positive result as soon as possible.

Thanks and regards,
Syed aamir ali
Mob: +91 [protected]
India

Soon, i will lodge a case in consumer court against the dealer and voltas. Bcz voltas has launched a inverter ac product to fool customers and dealer looting well. Dealer is not listening and making excuses. I had purchased 2 voltas inverter ac and i registered a complaint due to more electricity consumption as they describe. One ac's electricity consumption is more than 2nd. One mechanic.. Which company say engineer with his chella came to my house and checked the ac. My problem was not solved and they told me that they will come tomorrow... But inspite this i received a message from voltas that request no. [protected] is resolved. The dealer is still making excuses and not resolving the matter. I wil not remain silent against this loot and will file a case in consumer court.

With reference no [protected] I filled a complaint on 14 07 2017, already 2 weeks
Passed no repair done. My ac is new and a sensor getting damaged within 15 days
This shows low quality spares used by company.every Time when I call company they tell they Will call back, but I never receive any call. This shows The company intentions Of repair If my ac is not repaired within 3 days. I will file a case in consumer Court claiming full compensation .This is worst new product experience.

Neha mayank parashar

My complaint request no is [protected] made on july 6, 2017 the ac was purchased a week before and it shows e1 error on display panel because of which at times ac does not do cooling. One of the engineer visited my place and suggested that the pcb seems to be defected and he wants to repair it but since it's a brand new ac i did not allow him to do that. After 20 days he called again and said they have found a new pcb of my ac and will replace it. But they didn't replace it but instead they took my ac 's pcb to match with new one and came back after sometime saying they got a new pcb but when i saw the pcb i can clearly see it's an old pcb which they have. After complaining again the engineer was rude and changed the same pcb and went back stating do whatever u want to do i don't care.

I have never seen such a bad service of voltas its been two months my split ac display has not came yet, i have raised a req two months back but no result came, this is ridiculous that customer care people not listen even, my split ac 1.5 ton 185jy model is running without display and remote, and no technician came out to check, worst company worst service iam a advocate by profession and i have a bill of that request number where my display and remote is awaiting, i will do complain in consumer court

I have purchased the ac om 1st of july. Since then it is not cooling. Complaint number [protected]. Their technician is visiting my house everyday since then. 3 times they have filled the gas saying the gas is less??? How the hell gas is leaked 3 times if it not faulty? Everyday a new technician is arriving since 20 days. One of the technician went on to the extent to say that there is something wrong the house. 2 days back the technician arrived said there is problem in the outdoor and we would have to take it to our service center. They said it's a minor work and we will install it next day. I asked them to provide the job sheet multiple but they are not providing the job sheet. I have already filed a case in the consumer court. The only reason i bought voltas is because of principle of buying indian. But this has been the worst mistake of my life. I am going to fight a case against this fraud no matter it takes how many years. It is time to teach these people a lesson for their life. I will not ask for compensation but to ban the company from selling altogether based on the fact that they provide faulty products, no service and misguiding the customers on top and gross negligence to customer issues.

Hey voltas team,

My complaint number: [protected]

You are unable to fix my split ac issue after 20+ visits only in this summer season. It's a big shame on you voltas.

Your jaipur voltas team is full of monkeys and they don't know anything about acs. If you can't provide services to your consumer's stop selling ac's.

In this season your ac hardly worked 10-12 days.

I'm mentally tortured from your services. It's just harassments.

Don't send me any monkeys from jaipur service center. Just take your garbage from my home and give me refund or re-issue new unit (Indoor+outdoor).

Don't make me any fake promises this time because your all experts (Monkeys) tried and they failed to fix. Issue refund or new ac me otherwise i will go to consumer courts and file a mental harassment case there.

No thank you voltas, shame on you!!!

I have buy the new ac (Hot and cold) from voltas. There is repeated issue of water falling from its indoor unit which has been inspected by voltas engineer but issue persists the same. We cannot every time log the complaint and coordinate for its rectification. Please get this unit replaced or return our money back.
Regards
Vikram tayal
[protected]

Dear team
We are facing lots of issue in my voltas ac for last 1.5 years
We are lodge lots of complaint against my ac cooling and other service. But no proper resolution provide by company or company service centre. On 5.07.2017 servising of our ac done by service centre and gas refling. But for last onw weak my ac not working properly. We lodge a complaint for the same to mr ram chandra
For last 3 days we are facing water lekage in indoor and out door.in out door ice show in out door pipe
I lodge complint for this on 21.07.2017 against complain no [protected] but till date no any service engirer attent my complain

I humble request you to plz return your ac other wise a lodge a compalint in comsumer court

Problems when ac received as given below:
1.ac remote was broken
2.ac window was broken
3.ac was full of dark patches (Picture attached)
4. No accessory bag received as per mentioned in sticker attached in box (Picture attached)
5. No serial no mentioned in ac
6. When ac start for time some time it make sound
7.ac back side coil was suppress (Picture attached)
8. Acs on and off buttons sticker was fold (Picture attached)

On the above basis i want to change my ac bcz i was given new currency so that i have rights to claim new ac. I have attached all the pics and bills and video (Sales persons in new pankaj electronics) sad will change your ac but right now he deny

Hi voltas customer care,
I purchased a voltas split ac from lamba electronins in the year 2014 and it is under amc now!!! It has a cooling problem!!! After some time of working its cooling decreases and doesnt make us feel we are siting under ac!! I have lodged complaint 2 times, everytime they come and just do some sort of inspection and say now it will work!! Are we the fools who are are complaining unreasonably?

Some say we will condencer and motor some say they are perfect!! In short they arent able to detect the problem!! So its a request to take some sort of action regarding the same!! Either replace my set or make a genuine repairs!! I am a consumer who have spent money and wish to get full value for my money!!!
My complaint numbers are [protected], [protected]
My details are as follows:-
Name: sandip thakur
Mobile no: [protected]

I bought voltas ac last year but my experience with voltas is worst. It has been repaired three times so far and still not working properly. Engineers are untrained, they don't know to tackle the issue. They visit twice or thrice to understand the issue and still no customer satisfaction. Complete wastage of money if you are willing to buy voltas ac.

I purchased my ac in the year 2010, and since then yhis product has been at it's worst, everyyear i get it repaired and serviced in the hope that it will fine after that, but nothing of this sort is happening. The technicians that attend on calling to customer care make a fool o[censored]s by telling a new story everytime. This is the last time i am doing something about this problem after this i am gonna throw this ac out and never let my relatives or anyone buy voltas.

I bought voltas a/c for around 30k (1.5 5star) 2 years back. I hardly used it for 12 months and when the winter started i stopped using a/c. From the time 1 year warranty period got over there is gas leakage issue. Even if i fill gas it will last for 10 to 15 days only. When i approached service center they are telling the issue is because of aluminium coil inside the outdoor unit and the cost for replacing it to copper coil is bloody 8k. Why tata voltas is selling selling such cheap products that is lasting only during the warranty period and cheating the customers.

Hey voltas,

I have purchased voltas 1.5 ton ac on 20th may 2017 and with in 2 months it has been serviced twice because of its cooling problem.in the second complaint the service engineer sent the ac to service centre few days back to refill the cooling gas. But now again it is having the same issue. I want the product to be replaced by a new one or otherwise i will go to consumer forum.

Thanks
Jai mangal singh
[protected]

Address : u8/13, dlf phase 3
Gurugram, haryana