Voltas Complaints & Reviews

The product i bought was defective since the time i have purchased it. The main reason i chose voltas because it is old company and good fame. But i was so wrong the customer service sucks! I don't have words to tell how pathetic is their service. I am calling them to provide a technician since one week and they are just answering me sorry for the inconvenience 🙁 like seriously! Tata service sucks!! Next time i am not purchasing anything

Purchased model no.183 kya 1.5 ton. From srinivas enterprises kasibugga 532221 as per invoice no.32 dated[protected] but presently cooling not properly i made the complaint to mani cooling solutions srikakulam but no body is taken action so kindly do needful action and solve the problems immediately. We r very much confidence on ur product so keep good will on ur product

My Voltas Split 1.5 ton 3 star AC is just 1.2 years old and its not working now and giving E2 error on the panel.
I called Voltas customer care on 27th may to lodge a complaint and same was registered as Request No [protected] appointment scheduled for[protected].
The technician came and opened my AC and told that PCB is damaged and same would be replaced. He said he will bring the new in the evening but that evening never...

Respcted Sir,
This is Rajeev Capoor a respectable customer with voltas India . I would like to bring you a notice that i have purchased a voltas split ac 183 DYA with chasis number 3553 brought from Asha And Company Allahabad on 05/10/2014.
Dear Sir,
i would like to tell you that despite of the various complaint for the ac again anad again with your service experts in allahabad i wasnt given a good service at all . On writing complaint after complaint bearing complaint numbers
[protected]
[protected] ( written in 2015) i was told that there is a problem with my model of the air conditioner i was said that i have been given an exteded warrenty of one year as a gesture for complaint numbers [protected], [protected] and [protected] .
Sir,
this is not the only thing . after the provided extended warrenty got over problems started again to bring a hole in my pocket .
Thus, on 20/4/17 after getting irritated from the service i wrote a complaint again [protected] and i was charged 2900 for the refulling of gas but the service given by your expert team was not at all satisfactory . The engineers tore the pipes given with the airconditioner and the gas was not nicely filled .
This started giving me the worst experience with one of the most valuable and imp company of the country .
I hope i would not be forced to file a consumer complaint and a solution with the replacement of my machine would soon be made .
I am hereby attaching all the bill invoice extended warranty and the photos of the broken pipes .
I hope to get a revert soon

Voltas Customer Service non-responsive
I have a voltas desert cooler, which had isssue with swing motor. The technitians came and replaced it on 9th may 2017. The replaced part went faulty in 3 days time and i logged a conplaint again. The technitians came and took the part saying it would be replaced without any cost on 14th may 2017. Since that date i have been following up, had raised mutiple complaints but not resolved yet. I am on 01st june 2017 and still awaiting resolution.

Sir,
My faulty voltas water cooler received for repairing (Under warranty) by your authorized service agency at ujjain, m. P before one month, not return till now. I was purchased this water cooler from r. B. Zone, freegang ujjain, (M. P.). Invoice no is fin9422 dated[protected] of r. B. Zone electronics super store, ujjain. (M. P.). Kindly resolved my problems immediately.

Regards
Rajeev vishwakarma
Sde, (Admin), bsnl, ujjain
[protected]

I had purchased split AC 1.2 ton 155 CY from snapdeal, it was working fine until now, but is not working anymore. The cooling just doesnt function, the enginner one Mr Sarfaraz Ansari mobike number [protected] from Cool Appliances authorised service provider of Voltas, he had inspected the AC and informed me that the coil needs to be replaced as it is an aluminum coil which is quite surprising as i had purchased AC only 1.5 hours.

If his assessment is correct, it is rather breach of trust and provision of third class product by Voltas and it shouldn't at the first place be produced by Voltas. This means that Voltas products are far worse than any chinese product, if the aluminum coil is such a bad product then Voltas shouldn't provide such products at the first place.

I am very disheartened by the quality of the product, and it is a clear deficiency of service on part of Voltas. I hope Voktas takes cogizance of my complaint and rectifies this at the earliest, failing which i would be compelled to take action againest Voltas for deficiency of service and criminal breach of trust. I am attaching the inspection report, and invoice of AC for your ready reference.

I purchased a window ac 1.5ton on 20/12/12.
Now very first summer season of 2013, pcb card started problem i called your personal he came and made some settings on 15/06/13 but the problem remains as it was.
I call them again they diagnose and stated " pcb card is faulty dated 7/11/13
They replaced that card on 4/12/13 but the remote didn't work with the card, hence i had written remarks in service report that remote also need to be replaced along with, since four years i am regularly complaining regarding it. Several times my complaint cancelled at last few days before he bring a remote but that also not worked, now he says your pcb card is faulty and demanded rs. 500 to repair it immediately.
Please make me understand what this is you are doing with me
Also i am anclosing attachments of service reports and bill of purchase

I have mailed twice on the Voltas customer complaint email id, but in vain. I had purchased Voltas 5star copper AC in March'17 in Faridabad and since then it is not cooling. The room temperature does not go below 29 at all. I have complained thrice on Voltas call centre. They came to check and told everytime that in summers, temp will not go below 27. If the temp doesn't go below 27 in summers, then for what reason are ACs made? Another thing, the technician broke the blower of AC while examining and then he changed it. Really shows the competence of Voltas technicians. I just want replacement or my money back if in Voltas ACs, the temp. Doesn't go below 27 in summers!!!

The ac was repaired after 25 days of complaint and bill of rs 10300 was paid on 11.4.2017. This was for gas filling, compressor change and indoor motor change. Unique enternational shanker garden new delhi repaired. The delay was caused due to non availability of indoor motor as it was an old model of 2011.
Now i am told that the motor is jammed and i am not sure how many days it will take to change the motor. My new complaint number of 30.05.2017 is [protected]

I purchased voltas 1.5t windows ac on 16.03.2016. Received no service during warranty period of one year (Its my fault as they say because why didn't i book call!!). On 17.03.2017 i booked a call. The service man came and said ac has no fault you pay rs.450.00. I said you repair the ac, it works for 2/3 minutes then no cooling and works like a low speed fan. He said he will come again and never turned up and case was closed. I contacted one...

I registered a compalaint for my air cooler on 14 may 17, mechanic visited my home on 16 and assesed pump is unserviceable. Since then i have tried to contact the regional manager but he his cutting his side saying pump has not been received by him. I am fed of giving repeated calls. Please do some needful to resolve my complaint
Pawanjeet kumar
[protected]

Hi,

I have raised complaint with my 1.5 ton ac outdoor damage issue with complaint number [protected], the customer care people not at all responding with good manner, they always give me this and that reason for replacement.
All summer has gone and yet they dint gave me any kind of replacement of outdoor, i have purchased the same with credit card and i am spending unnecessary money for that.

Please take care of this complaint and send me my outdoor unit.

Thanks,
Arpan
[protected]

This was seriously unexpected from voltas i have a 30years old window ac.. Still working well keeping this in my bind i purchased 10days back a split ac.. No cooling gets some noise from composer and get cut off after running continously 8hours.. Still no reason from no one
. That seller was saying me to take lg brand that lg was 2k cheaper than voltas

Hloo sr mere voltas ac me water dropping ki problem hai please sr isko thik kre nhi too me apki complain consumer protection act. Me kr ne jaa rhaa hu mujhe koei or activity naa krni pde please sr khuch kro apka yhaa kaa staff khuch nhi kr rhaa mne kitni baar unko ripplesment ke liye bola pr koei reaction nhi hai
Huckam chand sain ke naa pr ac hai.
Addr, b/9 gali no.7raja puri uttam nager new delhi 59

I was purchase my voltas window ac 1.5 at date of[protected]..& now in worranty period... At starting of periods this will be create problems.. Company mecnic come two time he changed compressor but the ac is much problem create after change.. And ipay 3000 rs.. But mecnic not respond me.. And tody says me[protected] again pay for new compressor.. What a cheet with us so i have to need case file.. Plece help vishal..

I have purchased a split ac of voltas on 24.5.2017 online. I put a service request on the same day at 4pm. The customer care person told me it will be done within three working days. My request number was [protected]. But without any reason they cancelled it at 10 pm on 25.5.2017. After getting sms at night i tried to contact customer care but it was either busy or engaged i am surprised about such a good reputed company has so poor customer care service and why they are telling it is available 24x7.

It's very shameful that i have purchased an voltas ac as i believed in tata products. But i m sorry to tell that if one could not handle then should no extent the business from a pin to jet what's the use i[censored] couldn't handle.
I put an complain on 22 of may for ac repair n till today dt 26 may no any response had come
I called mr wasim the area service people he even not received my calls it's 40 times i called him
Secondly i called state head mr deepak after continuous calls for 2 days the result is zero
I m fed up of the poor service

Let me look for what happens after this writing complaint
My complaint no r

[protected] dt 28.3.17

[protected] dt 22.5.17

[protected] dt 23.5.17

Hello,

I have bought a volats refrigerator from hiten sales agency
Dhanera 385310 (Ng)
Before almost 6 months ago, and we are kind of tired and hacked with unproductive performance of your machine, which is in return standing as an wrong investment over your products.

We have asked for services and technical support for more then 10 times, but i every time your guys shows up and repair the machine, it breakdown after sometime.

We have been using your refrigeration solutions from a long time, as we are in business of dairy products, we already have more then 25 machines that are currently working fine in other outlets (Stores), i believe this particular refrigerator has default issues and hence getting faulty now and then.

I have attached images of my product that i am using, plus all the complain list,
And registration number of each complain for your complete reference, my complain start from 4 march 2017 till date not solved. So that you can analyse my issue here

I hope for a prompt and positive response from your end.

Thanks & regards

Ashok chaudhary
Karnavati dairy, madhusudan plaza, near rail way station,
Dhanera, north gujarat
India 385310
Phone :[protected],
Mobile - [protected],
E-mail =
[protected]@gmail.com

Please consider the environment before printing this e-mail (Save paper save tree)

I purched a voltas ac copper for shadab electronics in 20 january 2016 name of mr. Nitesh kumar. This invoice no is se/si/16-17/1524 this ac is not working in first day like not cooling properly. Many times i complained in voltas customer care but no response in that side. Right now ac is gurrentee period. I am dissatisfy for this ac. Many time i call technician for customer care in voltas. But no one come in my house for repair for ac. If any problem in ac please refund my mony or exchange my ac. Votas is give very poor service and quality. I will not suggest in any person for purchase voltas any prodect. Because i am frausted this product