Voltas Complaints & Reviews

Respected sir/madam,

I brought voltage air cooler 15 days back voltas ve d60m desert air cooler 60 liters capacity, on of sudden it is stoped working. Keep on calling to cust care number they said they wil resolve my issue, but they dont resoved my issue till now, they are simply seatting in customer care and take salarys, not fallowing up to resolve my issue, it is worest experience from voltage, if you dont resolve my issue, i am going to consumer court to file a case againt voltage. My complaint no is [protected], i need the solution for my cooler imm.

Regards,
Umesh

Dear voltas,
I had purchased the above product through amazon, which was delivered on 15|03|2017. Since then it had issues twice. And had said it is my mistake to have chosen this product. It is very unfortunate that you have delivered me a faulty piece. There was a gas leakage twice and i was charged rs 2250 and rs 1800 subsequently. Breakdown of this product thrice in less than a month is too much and too expensive and had taken away my happiness and thrill of ac in summer. Please take away this item and refund my amount. Iam hereby attaching the complaints given to voltas customer care for your reference.

Dear voltas customer, your installation request no is [protected]. For any further assistance please call our helpline [protected] (24x7).

Thanking you

Sir i bought d freezer last month date 21/04/2017. Freeze breakdown after one month. I complent many time my breakdown complent i'd my breakdown request no is [protected]. Technician has come many time but do nothing. My freez compresser is out of order. Technician comes every time take lg compressed. He is cheating with me so you take action imediatly on my request. My address is baghwati plaza shop no.1 near holy public school sec4r agra

Respected
Sir/madam,

I saptarshi bandyopadhyay purchase an ac 1.5ton splint voltas eu 183 lye model and serial no 4552017a17ca18399 purchased on 10.05.17 (For parent's) from great eastern trading co. (Sreerampore) invoice no17/sa1718/02302 with free lnstallation. Installed on 13.05.17 by greenwave. Refrigeration 53, m. C. Lane fotokgora. Chandannagora712136. Invoice no30225 technician name raja roy (Chargesrs.2845 extra copper pipes &wire 7 feet only) but not properly fitted.
I reported service centre. After that serviceman mr. Rakesh adhikary came from the said service point. Dated.17.05.17 invoice no.30727 and committed (By written) that co. Will change the weak out door bracket. But from this day still now no response from service center and when i call they cut the line of phone. Then i went to sreerampore great eastern to report my sales executive of voltas mr sanjay paul he said to me that he take this complain and solve it quickly but unfortunately after that no response from him.
Due to this problem my parents are unable to use the a. C in this kind of summer weather. After that 15 days gone i repeatetly reported voltas customer care service center by phone, but they are still now no response. I am requesting you please realise the problem and solve it as early as possible. I hope every one understanding what held up so i am going this letter forward to consumer forum for justice. All valid documents i can produced if necessary.

The product i bought was defective since the time i have purchased it. The main reason i chose voltas because it is old company and good fame. But i was so wrong the customer service sucks! I don't have words to tell how pathetic is their service. I am calling them to provide a technician since one week and they are just answering me sorry for the inconvenience 🙁 like seriously! Tata service sucks!! Next time i am not purchasing anything

Purchased model no.183 kya 1.5 ton. From srinivas enterprises kasibugga 532221 as per invoice no.32 dated[protected] but presently cooling not properly i made the complaint to mani cooling solutions srikakulam but no body is taken action so kindly do needful action and solve the problems immediately. We r very much confidence on ur product so keep good will on ur product

My Voltas Split 1.5 ton 3 star AC is just 1.2 years old and its not working now and giving E2 error on the panel.
I called Voltas customer care on 27th may to lodge a complaint and same was registered as Request No [protected] appointment scheduled for[protected].
The technician came and opened my AC and told that PCB is damaged and same would be replaced. He said he will bring the new in the evening but that evening never...

Respcted Sir,
This is Rajeev Capoor a respectable customer with voltas India . I would like to bring you a notice that i have purchased a voltas split ac 183 DYA with chasis number 3553 brought from Asha And Company Allahabad on 05/10/2014.
Dear Sir,
i would like to tell you that despite of the various complaint for the ac again anad again with your service experts in allahabad i wasnt given a good service at all . On writing complaint after complaint bearing complaint numbers
[protected]
[protected] ( written in 2015) i was told that there is a problem with my model of the air conditioner i was said that i have been given an exteded warrenty of one year as a gesture for complaint numbers [protected], [protected] and [protected] .
Sir,
this is not the only thing . after the provided extended warrenty got over problems started again to bring a hole in my pocket .
Thus, on 20/4/17 after getting irritated from the service i wrote a complaint again [protected] and i was charged 2900 for the refulling of gas but the service given by your expert team was not at all satisfactory . The engineers tore the pipes given with the airconditioner and the gas was not nicely filled .
This started giving me the worst experience with one of the most valuable and imp company of the country .
I hope i would not be forced to file a consumer complaint and a solution with the replacement of my machine would soon be made .
I am hereby attaching all the bill invoice extended warranty and the photos of the broken pipes .
I hope to get a revert soon

Voltas Customer Service non-responsive
I have a voltas desert cooler, which had isssue with swing motor. The technitians came and replaced it on 9th may 2017. The replaced part went faulty in 3 days time and i logged a conplaint again. The technitians came and took the part saying it would be replaced without any cost on 14th may 2017. Since that date i have been following up, had raised mutiple complaints but not resolved yet. I am on 01st june 2017 and still awaiting resolution.

Sir,
My faulty voltas water cooler received for repairing (Under warranty) by your authorized service agency at ujjain, m. P before one month, not return till now. I was purchased this water cooler from r. B. Zone, freegang ujjain, (M. P.). Invoice no is fin9422 dated[protected] of r. B. Zone electronics super store, ujjain. (M. P.). Kindly resolved my problems immediately.

Regards
Rajeev vishwakarma
Sde, (Admin), bsnl, ujjain
[protected]

I had purchased split AC 1.2 ton 155 CY from snapdeal, it was working fine until now, but is not working anymore. The cooling just doesnt function, the enginner one Mr Sarfaraz Ansari mobike number [protected] from Cool Appliances authorised service provider of Voltas, he had inspected the AC and informed me that the coil needs to be replaced as it is an aluminum coil which is quite surprising as i had purchased AC only 1.5 hours.

If his assessment is correct, it is rather breach of trust and provision of third class product by Voltas and it shouldn't at the first place be produced by Voltas. This means that Voltas products are far worse than any chinese product, if the aluminum coil is such a bad product then Voltas shouldn't provide such products at the first place.

I am very disheartened by the quality of the product, and it is a clear deficiency of service on part of Voltas. I hope Voktas takes cogizance of my complaint and rectifies this at the earliest, failing which i would be compelled to take action againest Voltas for deficiency of service and criminal breach of trust. I am attaching the inspection report, and invoice of AC for your ready reference.

I purchased a window ac 1.5ton on 20/12/12.
Now very first summer season of 2013, pcb card started problem i called your personal he came and made some settings on 15/06/13 but the problem remains as it was.
I call them again they diagnose and stated " pcb card is faulty dated 7/11/13
They replaced that card on 4/12/13 but the remote didn't work with the card, hence i had written remarks in service report that remote also need to be replaced along with, since four years i am regularly complaining regarding it. Several times my complaint cancelled at last few days before he bring a remote but that also not worked, now he says your pcb card is faulty and demanded rs. 500 to repair it immediately.
Please make me understand what this is you are doing with me
Also i am anclosing attachments of service reports and bill of purchase

I have mailed twice on the Voltas customer complaint email id, but in vain. I had purchased Voltas 5star copper AC in March'17 in Faridabad and since then it is not cooling. The room temperature does not go below 29 at all. I have complained thrice on Voltas call centre. They came to check and told everytime that in summers, temp will not go below 27. If the temp doesn't go below 27 in summers, then for what reason are ACs made? Another thing, the technician broke the blower of AC while examining and then he changed it. Really shows the competence of Voltas technicians. I just want replacement or my money back if in Voltas ACs, the temp. Doesn't go below 27 in summers!!!

The ac was repaired after 25 days of complaint and bill of rs 10300 was paid on 11.4.2017. This was for gas filling, compressor change and indoor motor change. Unique enternational shanker garden new delhi repaired. The delay was caused due to non availability of indoor motor as it was an old model of 2011.
Now i am told that the motor is jammed and i am not sure how many days it will take to change the motor. My new complaint number of 30.05.2017 is [protected]

I purchased voltas 1.5t windows ac on 16.03.2016. Received no service during warranty period of one year (Its my fault as they say because why didn't i book call!!). On 17.03.2017 i booked a call. The service man came and said ac has no fault you pay rs.450.00. I said you repair the ac, it works for 2/3 minutes then no cooling and works like a low speed fan. He said he will come again and never turned up and case was closed. I contacted one person who provides service to our office having 300+ voltas ac machines. He booked a complain on my behalf (No[protected] 0n 27.05.17. Same day evening two under thirty young boys came, saw the ac machine, disturbed my other hitachi split ac and went back saying they will come on monday, 29.05.17. On monday at around 16:30hrs one person rang and started saying they need special arrangement (To be made by me or pay them) then only they will work. The machine was installed from roof, easily can be taken out from roof and service it and even can be done by a single person. They simply try to avoid and extract extra money from customers.
Now i know why my office is so fade up with voltas and want to replace all 300+ voltas machines. I have another hitachi split ac and they rang hundreds of times for servicing during warranty period and to contract amc after that and here voltas, trying to avoid even to see the problem.
I'll definitely give my feed back tomorrow to my office so that all voltas machines are gone after this summer!!!

I registered a compalaint for my air cooler on 14 may 17, mechanic visited my home on 16 and assesed pump is unserviceable. Since then i have tried to contact the regional manager but he his cutting his side saying pump has not been received by him. I am fed of giving repeated calls. Please do some needful to resolve my complaint
Pawanjeet kumar
[protected]

Hi,

I have raised complaint with my 1.5 ton ac outdoor damage issue with complaint number [protected], the customer care people not at all responding with good manner, they always give me this and that reason for replacement.
All summer has gone and yet they dint gave me any kind of replacement of outdoor, i have purchased the same with credit card and i am spending unnecessary money for that.

Please take care of this complaint and send me my outdoor unit.

Thanks,
Arpan
[protected]

This was seriously unexpected from voltas i have a 30years old window ac.. Still working well keeping this in my bind i purchased 10days back a split ac.. No cooling gets some noise from composer and get cut off after running continously 8hours.. Still no reason from no one
. That seller was saying me to take lg brand that lg was 2k cheaper than voltas

Hloo sr mere voltas ac me water dropping ki problem hai please sr isko thik kre nhi too me apki complain consumer protection act. Me kr ne jaa rhaa hu mujhe koei or activity naa krni pde please sr khuch kro apka yhaa kaa staff khuch nhi kr rhaa mne kitni baar unko ripplesment ke liye bola pr koei reaction nhi hai
Huckam chand sain ke naa pr ac hai.
Addr, b/9 gali no.7raja puri uttam nager new delhi 59

I was purchase my voltas window ac 1.5 at date of[protected]..& now in worranty period... At starting of periods this will be create problems.. Company mecnic come two time he changed compressor but the ac is much problem create after change.. And ipay 3000 rs.. But mecnic not respond me.. And tody says me[protected] again pay for new compressor.. What a cheet with us so i have to need case file.. Plece help vishal..