Voltas Complaints & Reviews

I have bought a voltas cooler ve-d60 m[protected] from yes marketing, sasaram (Voltas dealer) on 09-may-2017.in a month i. E on 13-june-2017 its motor stopped working so we made a complaint (Request no: [protected]) to fix this issue as it is under warranty period. But its being 15days and no action has been taken from service center yet. I have called them couple of time to the given toll free no: [protected], but they are just saying "we have raised a complaint and we will fix it soon and no senior person is available to transfer the call".
Voltas should understand that consumers buy product to use not to put in a corner.
We are really disappointed with the response and service from voltas. I am looking for a amenable and punctual service from voltas.
Thanks!

Sir i have purchase voltas air coller on 19 may but after 8 days it have many problems i complain many time butthere is no any action taken by service centre after lodging complain.
Complain no is as under
[protected]
[protected]
[protected]
And finely i complain again about service centre complain no [protected]

Pls do nessecory action.
My cell no [protected]

Bought water dispencer not working complain 5times.. (May 2017 buy) eng come see, do something nothing work it same. I bought from lamba electronics, kalka ji n. D. If i talk them they don't listen. Please take action against them. I am tired calling them.
Sumit sharda, c-22a kalka ji 1st fl, new delhi 110019. Mobile [protected]
I hope action will be taken soon.

My voltas ac was nt doing coling and i had complain for some at voltas cust. Care and voltas technicien came&took a. C. To service center & charged 2575 for service & gas filling on 3/4/17 but within 10 days of service once again i came across same issue & since then several time i registered complaint locally & then voltas service center but issue still not resolve

I had complained on 5th of june 2017 to customer care of voltas about mal functioning of my 2 ton split ac especially dripping of water from internal unit and occasional rattling sound. My complaint was registered with number [protected] of 5.6.2017.
It seems the complaint was forwarded for compliance to r r aircon services of gurgaon (Gurugram). Their mechanic pawan attended on the same day, carried out servicing, received payment of rs 500 and assured that problem has been solved.
As the problem of water dripping from internal unit restarted on the next day itself, i reported to customer care, who revived the same complaint. Another mechanic came on 9th june advised that drainage pipe needs change, which he will do on the following day.
As no one came the following day, i again talked to both customer care and supervisor of r r aircon. A third mechanic named ramanand came on 12th june and advised that replacement of only outside drainage pipe will not do and he will come on the following day with longer pipe to raplace pipe right from the internal unit.
Ramanand did not come on the following day i. E. 13th june and on my call to supervisor of r r aircon, a fourth supervisor sahil came. He insisted that only short length of drainage outside pipe will solve the problem, replaced this pipe, took payment of rs 300 and assured that problem has been solved.
Both the problems registered on 5th june however still continue. I spoke to both the customer care and to supervisor of rr aircon (Raj singh) on 17th june, both of them assured that proper mechanic/engineer will attend shortly but till date no one has attended till date.
Can a competent mechanic/engineer be deputed to attend to ac and solve these simple issues/problems?

From
Jitesh gajbhiye, bharti nagar,
Yavatmal
Pincode 445001
[protected]
I had buyed ac of 1.5 ton from matoshri shop yavatmal in march 2017.
I had installed ac in 10x10 sq ft room.
But cooling power of ac is not satisfactory. For that i had logged complaint many times in shop owner and in yavatmal service center. But no one had taken my complaint seriously. So now last time i m giving u mail to solve my ac complaint.
I m working as a deputy ex engineer in msedcl, so i m familier with ac colling nature. My ac is working but colling efficiency is as per 0.5 ton.
So please send ur engineer to solve my complaint ad early as possible.

Jitesh gajbhiye
[protected]

We (Nalbari maternity hospital, nalbari assam) have purchased 6 ac at a time (1.5 ton 3 star) from “capital electronics”, who is authorized sales and service dealer on 2013 (Approx) and compressor of one of the 6 ac’s had been down. Somehow all the documents had been misplaced. But we gave details like sl no of both inner and outer machine to capital electronics as well as service manager of guwahati “mr. Ansari, who is service head. But they told us that without documents it will be a paid servicing though compressor has 5 years of warranty. We suppose you may have the details of purchasing record. By going through if we are elligible to get replacement of the compressor that may kindly consider. Therefore, we suggest you to do something to give the customer utmost satisfaction so that a institution like us who’s 44 years old might not go to the other party to purchased ac. Waiting for your affirmative reply.

I bought voltas split ac 1.5 ton on 6/5/2017 from applied refrigeration, varanasi. Within 2 days remote got damaged and date mention on remote was of march, 2017 but i bought on may, 2017.
I complaint in your service center on 28 may, 2017with complaint no. [protected] and the boy took away the remote and that complaint got resolved on 5 june, 2017 but i didn't received my remote. I again file complain on 14/6/2017 with complaint no. [protected] and again it is resolved on 19/6/2017 but still i didn't received my remote.
This is a very bad experience i gone through.
Please resolve my query asap.

I registered a complain in your good office with my registered mobile number [protected]. Your technician comes and suggest that you give your ac outdoor to our service centre. Follow up has been taken by me from day 1 to till date.in this regards no reply/response has been suggested from your service centre. It means that your service is very very poor. Please call service centre at your end and resolve the issue. Regards gyayender singh [protected]

Volta's is one of the biggest fraud company in india in ac manufacture. We have purchased split ac from kozhikode and within 1 year itself it's become un usefull machine. Even chinese un branded companies gives much better performance & quality than voltas...

Talking about customer service center (Kozhikode, kerala), now a days most of the companies are trying to improve the the customer service quality in terms of delivary time, number of service center, customer relations etc... But volta's customer service policy is against these things... They were trying to insult customers...
Coming to my issue, our ac stopped working after 9 month from purchase date (I am lucky, my neighbor ac stopped working after 1 month)... We have raised a service request, but no response from service center... When we call the customer service center (Kozhikode, kerala), they always says "will come day after tomorrow"... Finally the honourable service center guy came to our home... (Biggest comedy is that guy doesn't know how to operate ac itself...)... They have taken the condonser to service center... After that no information from service center, whether the condenser is repaired or not... Last one month we have continuously tried to contact service center... They always replied like "will deliver the condenser day after tomorrow"... (. Now i am doubtful whether any automatic reply system setup at customer service center... Because their reply is same at all)...

I haven't seen these kind of irresponsible service from any company... Also untrained service guys... I forgot to mention the customer relations ship executive... The sound is like a lady, but the behavior is very bad than men... She doesn't know how to handle customers

I am just wondering how these staffs are getting recruited?... I wish thanks to the hr team, for putting a group of irresponsible staffs into customer service center...

I will never recommend voltas product s to my friends or to my enemies

Thanks for all your support

My name is manoj kumar singh staying at ara dt bhojpur bihar pincode 821115 i had lodge a complain about cooling problem in my ac which was bought on 10/04/2016 from vinod electricals in arrah after that two free service was attended by technician on due date but cooling of ac was not upto the mark during second service gas was to be be filled by technician during second service but cooling was not upto to the mark due to this problem i have to lodge a complain on 04/06/2017 complain no is [protected] technician visited and leaking problem was detected and once again gas refilling was required but technician without completely shorting out this problem closed this complain therefore i have compailed to lodge complain once again on 17/06/2017 which no is [protected] so i kindly request to look at this matter because it really give us very bad service experience

Hello voltas,

I would like to mention some of the complaints below since apr 11 2017:

[protected]
[protected]
[protected]
[protected]
[protected] logged on 13th june 17
[protected] logged on 17th june 17

I would like to mention here that whenever i call the call centre... They always say that there is no supervisor. I am told there should be no charge.

I just got the gas filled on 22 april and i was told by the call centre that i need to pay approx rs. 1900 however i had to pay 2000 and i was told there was a warranty of 3 months however the gas leaked. I tried reaching[protected] within a month but nobody picked up... However i called up contact centre and they scheduled a technician and i was told to pay that i need to pay rs 400/- again. I am diverted by the service centre that i need to speak with gaurav gulathi than only they will work... After long discussions my ac was serviced... Now within 24 hrs it is showing error e2 on the display... I again logged a complaint and now i am told that i need to pay rs.400/- ever since i have purchased this ac i am facing issues. Not only this but also i am told that there is an issue in the area and acs start dis functioning. This is unacceptable.

People at call centre are really pathetic... The first thing they say is that there would be a charge of 400/- everytime... Why ami being penalized for it when the service centre is not doing the right job

The service centre shows on invoice that my ac is in warranty whereas it is out of warranty and than charges me on that... If it is shown that my acis in warranty than why i am charged... That clearly shows that i am being charged and the money charged from me is not sent to the voltas company (Invoice attached). I was not even given the... For which i called up the helpline... I was told that i will be sent the bill... But till now there is no bill

Plz help as i am a breaking point of losing my patience

Regards
Sharma

We have purchased a new a/c on 14th of june from croma and the salesgirl said that the a/c will come in 48hrs but it didn't came till now and we have call them a millions time but they always say that it will come till 16th of june but it didn't came till now please call and say them please this to arun kikan address. Please send them fast today only or now only please.

Hi,

This issue got resolved by the voltas service center but now again i am getting the same error e2. I understand that my product is out of warranty but it doesn't, mean that product start malfunctioning just after a year. Its only 2 years old ac and i am getting this problem again n again, i had spent 23500 to purchase this product from croma centre.. It means that you have provided me defaulted product, i want replacement of this product has i already spent 1200 rs in april'17 to resolve this issue, i cannot pay again n again every month for the product which you have provided default one.

Please provide me support to replace this product as soon as possible now i am scared to use this product. If croma is not ready to take responsibility then i have to take legal notice and consumer court help.

Regards,

Manisha

Dear team
We have very bad experiences with voltage a/c
We bought new voltage a/c from meerut, we liveed in meerut city
After three month a/c not working we call the shop keeper and he call to service center
They came after 2 month to check a/c, they told that a/c must be send service center gazihibad u. P
They took the a/c and after 1000 of calls they brought a/c, which was not same a/c which we bought and send for repair
We asked why you brought this a/c, this not our, which we send for repair
They told us that they are not manager and please talk to manger
We called to manger, same time
Manager replied that we give you some thing other wise we not give any thing to you we told him that the a/c is under warranty why you talking like that
He replied that he have is if you want use it other wise forget about a/c
Well i have attached full sorry copy with shopkeeper
Manager other people who was involved in this case
Well i will not keep quite this i have full paper and i will take this case in next level
Looking forward to hear from you as soon as possible
Thank you very much

This is a complaint mail regarding unsatisfactory service given by local service centre of ludhiana of voltas
I have made two complaints at helpline and service centre for my a. C repair and many mails to them and senior officials of the company but no body is paying any attention to my problem.

Highly unsatisfied consumer
Inderjit singh

My registered phone no from where you can track my previous compalints [protected]
I have attached copy of my bill also

First request no [protected] at voltas helpline

Second request no [protected]
My no-[protected]

Dear sir/madam,

I purchased a voltas split 1.5 ton air conditioner in april, 2016. My registered no. Is [protected] (Previous registered no. Was [protected]) and owners name is anjali srivastava. My ac was working fine untill i got it serviced by company technician on 26th march'17. After few days when i swiched on the ac it was not cooling and displayed e2 error. I registered a complain. Company's technician visited and replaced sensor and charged rs
300 + rs. 400 (Visiting charge). Issue was not resolved and technician again after few days replaced the sensor. Since then, i am facing cooling problems as my ac is not able to maintain a proper temperature and i have been facing these issues since almost 2 months now. Technician is unable to sought out my issue and asks to fill some more gas and then check for more cooling which will cost me another rs. 1500. I requested voltas customer care to send another senior technician, so that he can solve my issue but every time they send the technician.

What is the need of buying a brand new ac from a company like voltas when we have to face so many issues and pay so much of amount just because my service warranty expired few days before i noticed this problem which arised only after free servicing was done.

This is a humble and final request to voltas company for resoving my issue without charging any further fee or else i will move forward to consumer forum and will also give bad reviews on every possible platform including social media.

Below mentioned are few complain no's.
[protected]
[protected]
[protected]
[protected]
[protected]

Dear sir/mem

I have been filed repairment complaints 20 days ago. But my ac is not work and assembled till now. The person from your service centre firozabad-283203 have not giving satisfied answer and response. Their behaviour is very unprofessional and unethical. They send different person on daily basis but nothing give service. Sometime they take indoor and sometime outdoor and charges transporting exp excessively. We have not facing air of your ac for not been a single 1 second in temperature of 47'c. Your person in charge tell us - "sir kal ho jayega pakka, sir ye service man nai, sir abhi ye parts nai aaya, sir aaj tuesday, sir aaj ye wala aadmi nai gai." are you making fool o[censored]s. Total unsatisfied. Temperatures is 47 here. I[censored] can't solve it i ll file consumer court for making fraud. I will never refer your company for buying ac. Complaint is registered in the name of priyanka, 328 arya nagar, jaleswar road, firozabad -283204 uttar pradesh

Maneesh
[protected]

I have bought voltas air cooler (60l-ve-d60mh) at bajaj electronics, chaitanyapuri, hyderabad on 20-may 2017 (Bill no. 1208/17/9-5310).

I have used the cooler on a daily basis since then and it was working fine.
However, 10 days ago, it suddenly stopped working. We called the customer care and within 3 working days, we got the voltas service person visit our home and said that the motor has to be replaced. He said that he will bring the new motor in 4 days' time.
It has been more than a week now but there is no response from the voltas customer care, nor from the service person.
We have made numerous calls to the voltas customer care but the response that we receive is very poor.

I appeal to the concerned officers to take immediate action on this and get the problem fixed immediately, else people like me will lose trust on indian made goods.

I have requested for split ac installation on 09.06.2017 at my home, which was not attended by the officials of voltas and request has been closed without attending the request. I have received a message on my mobile no that request no [protected] is resolved. It's very bad service by big name voltas. Inver expect this type of service from voltas. It is not the first time, as it is third chance that's why i am bound to complaint about this. Kindly look in to the matter.