Voltas Complaints & Reviews

I had purchased 123lya voltas ac 5 days before in which swing is not working properly.
I had purchased it from satya, madipakkam branch.
I don know how come a brand new ac causing these issues.
And the outdoor unit also sounds big than usual.
I wanted to check whether it is a damage piece.
Worst customer handling from the person who came to install
They dint even answer properly since i had free installation...

I have bought voltas air cooler (60l-ve-d60mh) at bajaj electronics, chaitanyapuri, hyderabad on 20-may 2017 (Bill no. 1208/17/9-5310).

I have used the cooler on a daily basis since then and it was working fine.
However, 10 days ago, it suddenly stopped working. We called the customer care and within 3 working days, we got the voltas service person visit our home and said that the motor has to be replaced. He said that he will bring the new motor in 4 days' time.
It has been more than a week now but there is no response from the voltas customer care, nor from the service person.
We have made numerous calls to the voltas customer care but the response that we receive is very poor.

I appeal to the concerned officers to take immediate action on this and get the problem fixed immediately, else people like me will lose trust on indian made goods.

I have requested for split ac installation on 09.06.2017 at my home, which was not attended by the officials of voltas and request has been closed without attending the request. I have received a message on my mobile no that request no [protected] is resolved. It's very bad service by big name voltas. Inver expect this type of service from voltas. It is not the first time, as it is third chance that's why i am bound to complaint about this. Kindly look in to the matter.

My ac has stopped working, complaint submitted in june5, 2027 on voltas customer service number. Complaint number: [protected]. Even after repeated follow up also there is no response. Every time it is told that the service technician will arrruve in 24 hours, however he never turn up. The dealer in kota mr ashish jain is also not supporting. The ac was bought in april 2017 from him.

I have purchased the voltas AC and the compressor is still under warranty.
Recently there was an issue with the AC and the service executive (who was ill mannered) came to my place to check the AC, he did not get the condenser to test it and blamed voltas that he did not get the exact details, he came again after 2 days and tested and confirmed that compressor has the issue and has to be replaced.
From the next day neither customer care nor the executive seem to care our calls
We have been calling them since 20 days and they respond that it lll be done Tommorow and no one came to our place for 20 days for transporting the AC and replacing
EITHER THE VOLTAS IS FKING ABOUT WARRANTY OR IT IS NOT REALLY INTERESTED IN REPLACING THE COMPRESSOR
I DONT REALLY INDERSTAND WHAT PROFIT IS A BIG COMPANY LIKE VOLTAS GETS BY NOT REPLACING THE AC
VOLTAS AC SERVOCE IS ####

I'v made a complaint by calling to the Voltas Customer Care about the breakdown of my AC which I bought 3 years ago. The problem is the compressor won't start and therefore no cooling. The compliant was made on May 22 and since then I made at least 70 calls. The compressor is under 5-year warranty.

My service (request) no is [protected] and [protected]

The Customer Care guys simply gave the contact number of area service number in Hyderabad. Everyone in Voltas has the same answer "our technical will be attending your problem within 24 hours or by evening...blah...blah"

Their tomorrow never comes. From past 3 weeks, they are giving all types of reasons. Till date no one has attended the problem. Moreover, they closed the request no without resolving the problem and opened a new one...all without my notice.

Don't ever buy any product of Voltas...these guys are worst in terms of everything.

I will be speading this information to all Social Media so that customers who are intending to buy a Voltas AC will change their mind..

Hi,

This is regarding voltas window ac duplication/parts exchanged at the time of delivery. I have purchased the voltas window ac from amrit electronics, 321/15, jacombpura road, gurgaon, haryana 122001 on sunday, 4 june'17 and selected voltas ac model 4011208/2017 from his showroom display. When the product delivered to home and engineer visited for installation, the ac model was not found the same we choose and also sent the exchanged front panel of some of his old displayed ac at showroom. Luckily i clicked one picture at showroom only to get the make and model details handy and found same piece of front panel that was sent to me with different machine and back panel. When i visited the showroom to get register my complaint and to get replacement, they told us that this is not our fault and this is from voltas only. So i wanted to raise one complaint against shopkeeper/voltas regarding this duplication and need explanation how could this possible that such a big company like voltas has made the wrong parts and selling in the market without doing prior quality checks before launching.

Don’t you think they are making good use of voltas to hide their mistakes? I had very bad experience against voltas now through this incident. I will much appreciate if you will dig into this matter and get some solutions.

Although they have accepted their fault and replaced it with new ac but for that i spent my quality 3 hours to get this done, i took half day for this replacement from my workplace.

I have purchased a air condition.
Its been nearly 6 months and the ac is not working properly.
It has a problems like big sound, fan speed fluctuations, some times no cooling. Etc.
I have complained voltas several times but there is no response.
The technician comes and just cleans the ac and says every thing is fine.
If i show him the problem he sayd ac is like this only i will have sound and thatd normal.
These people don't do there work properly and the company also dies not call back for the review given.

I purchased a voltas window ac from amazon. Voltas technician visited my place and asked for 3000 bucks for installation. When i say installation, ofcourse it includes cutting the grill of the window and installing it.

But 3000!!!... Do i look like an #, that whatever he will ask i will pay him!!

Later i contacted voltas customer care. They told me, for extra works, like cutting the grill or breaking the wall, they will charge the usual 500 charge plus 200-300 bucks more for cutting the grill or something. I have that call as recorded as well. Also they promised, that next day a senior executive will give me a call back, and also a senior technician will visit at my place.

No call from senior executive. No technician visit. I called to the customer care again, and again, and again. 15 times i called. Every single time, senior executive is not available. For what are these senior executives are being paid off, if they are never available...!!!

Then, the stupid customer service representative said, his senior is saying whatever the technician is asking for that is correct... Wow! He was not available till a minute back, and now also he can't take the call, but he is so prompt is his response, through his junior.!!!

I have never even seen such a poor and pathetic customer service. Disgustingly disappointing...!...

Voltas should know that there is a body called india's consumer forum. I am being forced to put this complain to the consumer forum as none of the voltas executive has any solution from their end. Voltas should know that there is a standardization of every charges. Either the charge of breaking the wall, or cutting the grill,.. It should have a per square feet basis. The technicians can't charge anything abnormally!...

My complain id is [protected]. If your expect team doesn't take the matter seriously, i will go to the extreme from my end, no matter to which extend it's possible.

If you have any solution, call me at [protected]. Thank you!

A very foul smell is coming out of my voltas ac. It has now been a week since i first placed a complain to my dealer (Amar traders dharampur bazar, pariala) and no action has been taken till now to resolve the problem. Moreover what they told me in return was that i should not have bought the ac of voltas company as it has a very poor customer service. Kindly help me and plz call me as soon as possible. My contact number -[protected].

It has been more than a month a 02 ton ac is still not working inspite of 02 compressor been changed. It has been just 06 months of purchase and we are facing such issues. The address is appended below for reference

Oncquest laboratories ltd
03 factory road
Near safdarjung hospital new delhi 110029

Pathetic services with untrained staff..

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Consumercomplaints.in › voltas › voltas — split ac got break down in 2 weeks from date of installation
Voltas — split ac got break
Dear voltas,
I had purchased the above product through local seller, on 30 april 2017. Since then it had issues twice. And had said it is my mistake to have chosen this product. It is very unfortunate that you have delivered me a faulty piece. There was a gas leakage twice. Breakdown of this product in less than a month is too much and too expensive and had taken away my happiness and thrill of ac in summer. Please take away this item and refund my amount. Iam hereby attaching the complaints given to voltas customer care for your reference.

I have made two complaints last week but due to less trained technicians from local service centre both times it couldn't get rectified so i again request voltas service to look into the matter so that i can avoid unconvience through which i m suffering and advising others to avoid purchase products of your company.
My registered phone with voltas [protected]

Dear voltas team,

Last 2 year's ago i buy your voltas split a. C. The reasons of buying voltas ac is only tata product. But i am disappointed with your services. 30th may 2017 i have registered my complaint but still your teqnicient has not come and attend my complain. This is your services?
Sorry, infure i shall definitely think before buy your any product.
My cell no is[protected]
Pruthvirajsinh jadeja

Please be informed that your technician visited my place today to check the water leakage problem of my ac but i am very disappointed to say that my ac is leaking more water now.
The problem has become more critical now and i would request you to escalate this issue further as its getting very inconvenient to keep the ac on.

— next mail —

This is really very disappointing that no one is taking this complaint seriously.
Its been more than 10 days now and i have to make calls and write so many mails but the issue is getting worst day by day.
Yesterday the technician who cam from voltas damaged my ac completely. My ac is now leaking continuous water which is damaging my room and walls also at the same time ac is making a very annoying noise which i think can impact the indoor unit.

Kindly take urgent action to get this issue escalated to the higher management and help to fix the same.

Hello Voltas,

A round of applause from me and my family for the services delivered by you. Literally we are delighted for the product that we have purchased from you, can't believe that you make the things happen in such professional manner.

I am really thankful to all of your service agents, service managers and technicians attended my call, who took so much of efforts to reach me and do nothing at all and miscommunicate to their bosses that I am not allowing them to look into the product and solve the concern were raise by me.

Below is the list of people I want to thank all of them for being a part of excellent customer services .

From Customer Care Executives:-
Jaspreeth (Female)-
Krishna(Sr Executive Supervisor(said by himself)- First put me on hold for 15 mins and then released my call after 30 mins of conversation.
Rishabh(Male) -Released my call after 10 mins on hold.
Anita(Female)- Released my call.
Vinay (Sr Executive Supervisor(said by himself)-Released my call after 7 mins on hold.

From Service Heads:-

Siddharth Matam- Most irresponsible service head I have ever seen... I got response from him that he will be calling me back in 10 mins on 30th May 04:16pm- Yet I am waiting for his 10 mins to be completed.Took a leave on Tuesday 30th may(so that my concern is resolved)insipte of having heavy schedule at office- but no once turned on that day to help the customer
K Chandra Shekar(Regional Head for services):-Got his contact no. and tried to reach him for hundreds of times-He never cares for anything. Don't know how to react on this. Managers are made to serve the customer concerns but here it is a different case. There's no phrase to describe for this kind of customer service .
Raju(Services Head):- Can't handle the customer complaints and irresponsible manager too. Least bothered about the customer once product is sold.
Devender Kumar(Service Head for voltas in Hyderabad):- Well well well... Last but not least the one big player behind all this for non serving the customer complaints -irrespective of calling many times-never tried to even once call at least for once either got a call back . We tried to call him since 27th May-2017- but who cares product is sold our job is done let the purchaser suffer on his own for hard earned money.
Finally got fed-up with all kind of follow ups through call and in old fashion I went to Bajaj Electronics for serving my complaint. Here again I got with speak to service managers of voltas (Siddharth Matam).

There were number of complaints raised:-

Technicians came and went of, once they have broken the locks of honeycomb.
There are damages inside the cooler. (Water flown tubes)
Pump won't work.
Sensors are of no use-irrespective of tank being fully loaded with water, it keeps on alarming.
Water is not flown on all the three sides of cooler so that cooling is a concern-This was first of all question raised?
There is lot of miscommunication between customer care services and the service agents. Which is blunder in services

The cooler was purchased in the month of Mar-17. Started using since April-17, got the issues since mid of April-17 and tried to reach ever corner but got no help-This is the way customer is treated. I accept that technicians visited to cure the concerns but those all are in vain, when customer is not satisfied. Devender (Service Head)- Spoke to him on 3rd June-17 5.40 pm.I have asked him for a replacement because of many troubles and product issues, he's not at all OK with that. As he was having lunch at that time-promised me that he'll be calling me back and resolve the issue- Yet I am waiting for call back.

I just got irritated and fed-up with all these sort of complaints. Will never ever try to call back. It's been a suffering for a customer and customer is at loss because of all these kinda of services.Have many things to say but got irritated of writing too. Will never recommend any one to own a VOLTAS Product. Pathetic people and services. Thumbs Up!!!

Thanks a lot VOLTAS.

Regards,
Mahaveer Vyas
+[protected]

Respected sir/madam,

I brought voltage air cooler 15 days back voltas ve d60m desert air cooler 60 liters capacity, on of sudden it is stoped working. Keep on calling to cust care number they said they wil resolve my issue, but they dont resoved my issue till now, they are simply seatting in customer care and take salarys, not fallowing up to resolve my issue, it is worest experience from voltage, if you dont resolve my issue, i am going to consumer court to file a case againt voltage. My complaint no is [protected], i need the solution for my cooler imm.

Regards,
Umesh

Dear voltas,
I had purchased the above product through amazon, which was delivered on 15|03|2017. Since then it had issues twice. And had said it is my mistake to have chosen this product. It is very unfortunate that you have delivered me a faulty piece. There was a gas leakage twice and i was charged rs 2250 and rs 1800 subsequently. Breakdown of this product thrice in less than a month is too much and too expensive and had taken away my happiness and thrill of ac in summer. Please take away this item and refund my amount. Iam hereby attaching the complaints given to voltas customer care for your reference.

Dear voltas customer, your installation request no is [protected]. For any further assistance please call our helpline [protected] (24x7).

Thanking you

Sir i bought d freezer last month date 21/04/2017. Freeze breakdown after one month. I complent many time my breakdown complent i'd my breakdown request no is [protected]. Technician has come many time but do nothing. My freez compresser is out of order. Technician comes every time take lg compressed. He is cheating with me so you take action imediatly on my request. My address is baghwati plaza shop no.1 near holy public school sec4r agra

Respected
Sir/madam,

I saptarshi bandyopadhyay purchase an ac 1.5ton splint voltas eu 183 lye model and serial no 4552017a17ca18399 purchased on 10.05.17 (For parent's) from great eastern trading co. (Sreerampore) invoice no17/sa1718/02302 with free lnstallation. Installed on 13.05.17 by greenwave. Refrigeration 53, m. C. Lane fotokgora. Chandannagora712136. Invoice no30225 technician name raja roy (Chargesrs.2845 extra copper pipes &wire 7 feet only) but not properly fitted.
I reported service centre. After that serviceman mr. Rakesh adhikary came from the said service point. Dated.17.05.17 invoice no.30727 and committed (By written) that co. Will change the weak out door bracket. But from this day still now no response from service center and when i call they cut the line of phone. Then i went to sreerampore great eastern to report my sales executive of voltas mr sanjay paul he said to me that he take this complain and solve it quickly but unfortunately after that no response from him.
Due to this problem my parents are unable to use the a. C in this kind of summer weather. After that 15 days gone i repeatetly reported voltas customer care service center by phone, but they are still now no response. I am requesting you please realise the problem and solve it as early as possible. I hope every one understanding what held up so i am going this letter forward to consumer forum for justice. All valid documents i can produced if necessary.