Voltas Complaints & Reviews

I have purchased a air condition.
Its been nearly 6 months and the ac is not working properly.
It has a problems like big sound, fan speed fluctuations, some times no cooling. Etc.
I have complained voltas several times but there is no response.
The technician comes and just cleans the ac and says every thing is fine.
If i show him the problem he sayd ac is like this only i will have sound and thatd normal.
These people don't do there work properly and the company also dies not call back for the review given.

I purchased a voltas window ac from amazon. Voltas technician visited my place and asked for 3000 bucks for installation. When i say installation, ofcourse it includes cutting the grill of the window and installing it.

But 3000!!!... Do i look like an #, that whatever he will ask i will pay him!!

Later i contacted voltas customer care. They told me, for extra works, like cutting the grill or breaking the wall, they will charge the usual 500 charge plus 200-300 bucks more for cutting the grill or something. I have that call as recorded as well. Also they promised, that next day a senior executive will give me a call back, and also a senior technician will visit at my place.

No call from senior executive. No technician visit. I called to the customer care again, and again, and again. 15 times i called. Every single time, senior executive is not available. For what are these senior executives are being paid off, if they are never available...!!!

Then, the stupid customer service representative said, his senior is saying whatever the technician is asking for that is correct... Wow! He was not available till a minute back, and now also he can't take the call, but he is so prompt is his response, through his junior.!!!

I have never even seen such a poor and pathetic customer service. Disgustingly disappointing...!...

Voltas should know that there is a body called india's consumer forum. I am being forced to put this complain to the consumer forum as none of the voltas executive has any solution from their end. Voltas should know that there is a standardization of every charges. Either the charge of breaking the wall, or cutting the grill,.. It should have a per square feet basis. The technicians can't charge anything abnormally!...

My complain id is [protected]. If your expect team doesn't take the matter seriously, i will go to the extreme from my end, no matter to which extend it's possible.

If you have any solution, call me at [protected]. Thank you!

A very foul smell is coming out of my voltas ac. It has now been a week since i first placed a complain to my dealer (Amar traders dharampur bazar, pariala) and no action has been taken till now to resolve the problem. Moreover what they told me in return was that i should not have bought the ac of voltas company as it has a very poor customer service. Kindly help me and plz call me as soon as possible. My contact number -[protected].

It has been more than a month a 02 ton ac is still not working inspite of 02 compressor been changed. It has been just 06 months of purchase and we are facing such issues. The address is appended below for reference

Oncquest laboratories ltd
03 factory road
Near safdarjung hospital new delhi 110029

Pathetic services with untrained staff..

Consumer complaints logo
Menusubmit complaintsearch
Home iconhome
Question iconquestions
Faqfaq

Search
Search
Sign insign in
© 2016 consumer complaints forum

If you have any constructive thoughts, creative ideas, or reasonable offers, please, contact us immediately via e-mail

Consumercomplaints.in › voltas › voltas — split ac got break down in 2 weeks from date of installation
Voltas — split ac got break
Dear voltas,
I had purchased the above product through local seller, on 30 april 2017. Since then it had issues twice. And had said it is my mistake to have chosen this product. It is very unfortunate that you have delivered me a faulty piece. There was a gas leakage twice. Breakdown of this product in less than a month is too much and too expensive and had taken away my happiness and thrill of ac in summer. Please take away this item and refund my amount. Iam hereby attaching the complaints given to voltas customer care for your reference.

I have made two complaints last week but due to less trained technicians from local service centre both times it couldn't get rectified so i again request voltas service to look into the matter so that i can avoid unconvience through which i m suffering and advising others to avoid purchase products of your company.
My registered phone with voltas [protected]

Dear voltas team,

Last 2 year's ago i buy your voltas split a. C. The reasons of buying voltas ac is only tata product. But i am disappointed with your services. 30th may 2017 i have registered my complaint but still your teqnicient has not come and attend my complain. This is your services?
Sorry, infure i shall definitely think before buy your any product.
My cell no is[protected]
Pruthvirajsinh jadeja

Please be informed that your technician visited my place today to check the water leakage problem of my ac but i am very disappointed to say that my ac is leaking more water now.
The problem has become more critical now and i would request you to escalate this issue further as its getting very inconvenient to keep the ac on.

— next mail —

This is really very disappointing that no one is taking this complaint seriously.
Its been more than 10 days now and i have to make calls and write so many mails but the issue is getting worst day by day.
Yesterday the technician who cam from voltas damaged my ac completely. My ac is now leaking continuous water which is damaging my room and walls also at the same time ac is making a very annoying noise which i think can impact the indoor unit.

Kindly take urgent action to get this issue escalated to the higher management and help to fix the same.

Hello Voltas,

A round of applause from me and my family for the services delivered by you. Literally we are delighted for the product that we have purchased from you, can't believe that you make the things happen in such professional manner.

I am really thankful to all of your service agents, service managers and technicians attended my call, who took so much of efforts to reach me and do nothing at all and miscommunicate to their bosses that I am not allowing them to look into the product and solve the concern were raise by me.

Below is the list of people I want to thank all of them for being a part of excellent customer services .

From Customer Care Executives:-
Jaspreeth (Female)-
Krishna(Sr Executive Supervisor(said by himself)- First put me on hold for 15 mins and then released my call after 30 mins of conversation.
Rishabh(Male) -Released my call after 10 mins on hold.
Anita(Female)- Released my call.
Vinay (Sr Executive Supervisor(said by himself)-Released my call after 7 mins on hold.

From Service Heads:-

Siddharth Matam- Most irresponsible service head I have ever seen... I got response from him that he will be calling me back in 10 mins on 30th May 04:16pm- Yet I am waiting for his 10 mins to be completed.Took a leave on Tuesday 30th may(so that my concern is resolved)insipte of having heavy schedule at office- but no once turned on that day to help the customer
K Chandra Shekar(Regional Head for services):-Got his contact no. and tried to reach him for hundreds of times-He never cares for anything. Don't know how to react on this. Managers are made to serve the customer concerns but here it is a different case. There's no phrase to describe for this kind of customer service .
Raju(Services Head):- Can't handle the customer complaints and irresponsible manager too. Least bothered about the customer once product is sold.
Devender Kumar(Service Head for voltas in Hyderabad):- Well well well... Last but not least the one big player behind all this for non serving the customer complaints -irrespective of calling many times-never tried to even once call at least for once either got a call back . We tried to call him since 27th May-2017- but who cares product is sold our job is done let the purchaser suffer on his own for hard earned money.
Finally got fed-up with all kind of follow ups through call and in old fashion I went to Bajaj Electronics for serving my complaint. Here again I got with speak to service managers of voltas (Siddharth Matam).

There were number of complaints raised:-

Technicians came and went of, once they have broken the locks of honeycomb.
There are damages inside the cooler. (Water flown tubes)
Pump won't work.
Sensors are of no use-irrespective of tank being fully loaded with water, it keeps on alarming.
Water is not flown on all the three sides of cooler so that cooling is a concern-This was first of all question raised?
There is lot of miscommunication between customer care services and the service agents. Which is blunder in services

The cooler was purchased in the month of Mar-17. Started using since April-17, got the issues since mid of April-17 and tried to reach ever corner but got no help-This is the way customer is treated. I accept that technicians visited to cure the concerns but those all are in vain, when customer is not satisfied. Devender (Service Head)- Spoke to him on 3rd June-17 5.40 pm.I have asked him for a replacement because of many troubles and product issues, he's not at all OK with that. As he was having lunch at that time-promised me that he'll be calling me back and resolve the issue- Yet I am waiting for call back.

I just got irritated and fed-up with all these sort of complaints. Will never ever try to call back. It's been a suffering for a customer and customer is at loss because of all these kinda of services.Have many things to say but got irritated of writing too. Will never recommend any one to own a VOLTAS Product. Pathetic people and services. Thumbs Up!!!

Thanks a lot VOLTAS.

Regards,
Mahaveer Vyas
+[protected]

Respected sir/madam,

I brought voltage air cooler 15 days back voltas ve d60m desert air cooler 60 liters capacity, on of sudden it is stoped working. Keep on calling to cust care number they said they wil resolve my issue, but they dont resoved my issue till now, they are simply seatting in customer care and take salarys, not fallowing up to resolve my issue, it is worest experience from voltage, if you dont resolve my issue, i am going to consumer court to file a case againt voltage. My complaint no is [protected], i need the solution for my cooler imm.

Regards,
Umesh

Dear voltas,
I had purchased the above product through amazon, which was delivered on 15|03|2017. Since then it had issues twice. And had said it is my mistake to have chosen this product. It is very unfortunate that you have delivered me a faulty piece. There was a gas leakage twice and i was charged rs 2250 and rs 1800 subsequently. Breakdown of this product thrice in less than a month is too much and too expensive and had taken away my happiness and thrill of ac in summer. Please take away this item and refund my amount. Iam hereby attaching the complaints given to voltas customer care for your reference.

Dear voltas customer, your installation request no is [protected]. For any further assistance please call our helpline [protected] (24x7).

Thanking you

Sir i bought d freezer last month date 21/04/2017. Freeze breakdown after one month. I complent many time my breakdown complent i'd my breakdown request no is [protected]. Technician has come many time but do nothing. My freez compresser is out of order. Technician comes every time take lg compressed. He is cheating with me so you take action imediatly on my request. My address is baghwati plaza shop no.1 near holy public school sec4r agra

Respected
Sir/madam,

I saptarshi bandyopadhyay purchase an ac 1.5ton splint voltas eu 183 lye model and serial no 4552017a17ca18399 purchased on 10.05.17 (For parent's) from great eastern trading co. (Sreerampore) invoice no17/sa1718/02302 with free lnstallation. Installed on 13.05.17 by greenwave. Refrigeration 53, m. C. Lane fotokgora. Chandannagora712136. Invoice no30225 technician name raja roy (Chargesrs.2845 extra copper pipes &wire 7 feet only) but not properly fitted.
I reported service centre. After that serviceman mr. Rakesh adhikary came from the said service point. Dated.17.05.17 invoice no.30727 and committed (By written) that co. Will change the weak out door bracket. But from this day still now no response from service center and when i call they cut the line of phone. Then i went to sreerampore great eastern to report my sales executive of voltas mr sanjay paul he said to me that he take this complain and solve it quickly but unfortunately after that no response from him.
Due to this problem my parents are unable to use the a. C in this kind of summer weather. After that 15 days gone i repeatetly reported voltas customer care service center by phone, but they are still now no response. I am requesting you please realise the problem and solve it as early as possible. I hope every one understanding what held up so i am going this letter forward to consumer forum for justice. All valid documents i can produced if necessary.

The product i bought was defective since the time i have purchased it. The main reason i chose voltas because it is old company and good fame. But i was so wrong the customer service sucks! I don't have words to tell how pathetic is their service. I am calling them to provide a technician since one week and they are just answering me sorry for the inconvenience 🙁 like seriously! Tata service sucks!! Next time i am not purchasing anything

Purchased model no.183 kya 1.5 ton. From srinivas enterprises kasibugga 532221 as per invoice no.32 dated[protected] but presently cooling not properly i made the complaint to mani cooling solutions srikakulam but no body is taken action so kindly do needful action and solve the problems immediately. We r very much confidence on ur product so keep good will on ur product

My Voltas Split 1.5 ton 3 star AC is just 1.2 years old and its not working now and giving E2 error on the panel.
I called Voltas customer care on 27th may to lodge a complaint and same was registered as Request No [protected] appointment scheduled for[protected].
The technician came and opened my AC and told that PCB is damaged and same would be replaced. He said he will bring the new in the evening but that evening never...

Respcted Sir,
This is Rajeev Capoor a respectable customer with voltas India . I would like to bring you a notice that i have purchased a voltas split ac 183 DYA with chasis number 3553 brought from Asha And Company Allahabad on 05/10/2014.
Dear Sir,
i would like to tell you that despite of the various complaint for the ac again anad again with your service experts in allahabad i wasnt given a good service at all . On writing complaint after complaint bearing complaint numbers
[protected]
[protected] ( written in 2015) i was told that there is a problem with my model of the air conditioner i was said that i have been given an exteded warrenty of one year as a gesture for complaint numbers [protected], [protected] and [protected] .
Sir,
this is not the only thing . after the provided extended warrenty got over problems started again to bring a hole in my pocket .
Thus, on 20/4/17 after getting irritated from the service i wrote a complaint again [protected] and i was charged 2900 for the refulling of gas but the service given by your expert team was not at all satisfactory . The engineers tore the pipes given with the airconditioner and the gas was not nicely filled .
This started giving me the worst experience with one of the most valuable and imp company of the country .
I hope i would not be forced to file a consumer complaint and a solution with the replacement of my machine would soon be made .
I am hereby attaching all the bill invoice extended warranty and the photos of the broken pipes .
I hope to get a revert soon

Voltas Customer Service non-responsive
I have a voltas desert cooler, which had isssue with swing motor. The technitians came and replaced it on 9th may 2017. The replaced part went faulty in 3 days time and i logged a conplaint again. The technitians came and took the part saying it would be replaced without any cost on 14th may 2017. Since that date i have been following up, had raised mutiple complaints but not resolved yet. I am on 01st june 2017 and still awaiting resolution.

Sir,
My faulty voltas water cooler received for repairing (Under warranty) by your authorized service agency at ujjain, m. P before one month, not return till now. I was purchased this water cooler from r. B. Zone, freegang ujjain, (M. P.). Invoice no is fin9422 dated[protected] of r. B. Zone electronics super store, ujjain. (M. P.). Kindly resolved my problems immediately.

Regards
Rajeev vishwakarma
Sde, (Admin), bsnl, ujjain
[protected]

I had purchased split AC 1.2 ton 155 CY from snapdeal, it was working fine until now, but is not working anymore. The cooling just doesnt function, the enginner one Mr Sarfaraz Ansari mobike number [protected] from Cool Appliances authorised service provider of Voltas, he had inspected the AC and informed me that the coil needs to be replaced as it is an aluminum coil which is quite surprising as i had purchased AC only 1.5 hours.

If his assessment is correct, it is rather breach of trust and provision of third class product by Voltas and it shouldn't at the first place be produced by Voltas. This means that Voltas products are far worse than any chinese product, if the aluminum coil is such a bad product then Voltas shouldn't provide such products at the first place.

I am very disheartened by the quality of the product, and it is a clear deficiency of service on part of Voltas. I hope Voktas takes cogizance of my complaint and rectifies this at the earliest, failing which i would be compelled to take action againest Voltas for deficiency of service and criminal breach of trust. I am attaching the inspection report, and invoice of AC for your ready reference.