Voltas Complaints & Reviews

(I) i had purchased one 1.5 ton split ac voltas make on 16.04.2016 from gulati electronics, telibagh lucknow.
(Ii) no body turned-up for servicing of ac till mid of march 2017 nor received any call from your end for the same..
(Iii) i approached m/s gulati electronics for servicing in march 2017 and on his advise a call was made and servicing was done by your rep. During servicing he pointed that gas has leaked partially due to improper installation. He filled the gas on 20.03.2017 and a stand was also mounted on the base of ac by charging rs.825.00 vide receipt no. 25/1222 dt.20.03.17 (Job no. [protected]).
(Iv) after servicing when the ac has been started now there is no cooling effect at all. It was pointed out by your rep. Mr. Mohd. Afar that the gas has leaked completely. He has taken rs.400.00 and further asking for rs.1800.00 wheras there is no fault of ours.
(V) sir, we are being penalised by your comany whereas we are not at all at any fault.

This has tarnished the good image of voltas and now i pledge not to purchase any voltas make ac in future nor i will advise any body to purchase.

B. K. Jaiswal
Sr. Mgr. (C&m)
Ntpc ltd./nrhq
10b/380 vrindavan yojna
Lucknow-226025
Mob : [protected]

Raised a complaint for cooling and water leakage issue (Service request#[protected]) for my voltas 1.5ton split ac on 1st may 2017. It has been assigned to 'shree refrigeration &air conditioning' wagholi, pune (Ph#[protected]). 3 technicians visited on 3 different days (3rd, 4th & 6th) and the issue has not been resolved. Calling the voltas customer care team would take that service center guy into conference and that guy say to have that resolved the same day. This was happening since 3rd may and everyday it's a false promise to have the problem resolved. I don't know how many more days should i keep calling and following up with both customer support team & the service center. Also, not sure if the issue would get resolved at all.

The volta's a. C i purchased didn't had net filter installed in it. When we tried to contact the distributor from where we purchased the product denied to listen and said they can't help. This is like cheating with customers. I am never going to purchase any volta's product if my problem is not resolved. The distributor are (Patna vision;kumhrar road). These people are cheaters.

I have given my chocolate cooler of dairymilk. For repair on 27/4/2017
As they have visited my store they checked my chocolate cooler and changed one of the part of that product
But still that is not working and they have taken
that cooler form my store and
As of now it has not been delivered to me
Service is very poor I am not satisfied
If the chocolate cooler is not send to me.
Then I will register complain on consumer court
Hoping for quick response

Mantri general store

6 days before i was registered my request for installation but technician not yet visit... I have remind various times but they are not respond positively... Voltas only sold the products and not for service.
Service is not good. It is shameful for the company... Now i feel that i have not decide properly and not select trusted brand of ac... Don't know how will work the product.

We have purchased 183SY 1.5 ton 3 star split AC last month. But within 10 days faced an issue with its cooling. Inspite of registering the complaint at the customer care with the complaint no [protected] we have received no response from them. It is more than a week that we are awaiting a response .Hoping appropriate action is taken at your end at the earliest.

This is really very shameful that i am writing this complaint to voltas seniors
I (Sandeep pandhi form patiala punjab) purchased your voltas cooler in 2015.
My cooler wings broke down at the time i switched onn the cooler. I complaint at your complaint center on 4th and 5th of may. Both the complaint numbers are bellow [protected] and [protected]. As we know our complaints will be resolved with in 24 hours. We had not received any person from your company to resolve our issue. So pl try to resolve it asap.
Sandeep pandhi
#171 street no. 1a/6,
Guru nanak nagar opp gurbax colony,
Patiala 147001
Punjab.

Phone no. [protected]/[protected]

This is to inform you that i jasmeet singh reside sector 18, rohini delhi 11085 lodge a complaint against ginny aircon factory based at mongolpuri for not returning voltas window ac

They harrased us that the total amount of billing rs 6, 400/- out of that advance they forced us to deposit rs 4, 200/- before.

We tried called them for the last 3 days and this makes the hamper the reputed company voltas

Thanks
Regards
Jasmeet

Please note self had done service of Spilt 1.5 ton AC which was under warranty in first week of April and that time also we had told the service engineer that the AC is not cooling properly and he said that after service it will be fine.
Again 3-4 days back, i had lodged complaint that AC is not cooling properly and today service engineer is saying that their is leakage of gas and as AC is now out of warranty (by one month), it will be chargeble.
Now my complaint is why at the time of service, engineer does not infor us regarding the same. Are you making fool of customers.
Regards
[protected]

I have raised a complaint on 2nd april 2017 for the cooler that i have purchased. The wheels of the cooler have no grip and are coming out and the cooler is getting tilted. We are unable to use the cooler past one month. I have called the voltas customer care more than 8 times and always said that the technician will contact you in 24 hrs. Till date no call is received from voltas team. My cooler was under warranty when i had placed the complaint. I have been given one service center number and agm number by name mr. Devender-[protected]. I have been trying to reach this person past a week but no one is answering the call.

Sir i lodged complaint on 02.05.2017 about my window ac which was attended on the same day and told us that the compressor of the ac is to be replaced. The ac was lifted on the very same day by unique enternational, vikas puri, nd 110018, an authorised voltas service centre vide receipt no. 424 dt 02.05.2017 and assured that it will be done and fixed on next day.
Till to today it is not done and when we call them either phone is busy or not attended no. Is[protected].

I am perturbed to see the service given by voltas which is very poor and not attended by the service centre.

Cooling is not effective.

Air conditioner not working well
Purchased on 6April 2017
Installed on 07/04/2017

Engg. visited after complaint on 03/05/2017
But cooling is not effective after that
Called many times after that to Voltas service provider many times call aslo but not in realy for me... And purches the ac shop Raonak Electronic invetor ac purches visit also three times and complete aslo. Custmore care call also ..24 hrs visit the engineers but not not in visited...Give me a sggestion otherwise complete in notify for consumor court...

Sir
Kindly arrange to reimburse this amount Rs 5850 due to faulty product and malpractice by your dealer Vasanth & Co
Voltas make good aircondittioners under roof of TATA I had been using for the past 12 years However in 2014 I bought two Airconditioners from Vasanth& Co Velachery Chennai I ordered Spilt AC 1.5 T with copper tubes
Last week My AC failed Service engineer said Coil leaked and failure of aluminium coil
So I paid Rs 5850
Why Voltas is making such poor product which can fail easily
Why are they spoiling their name
Why Dealer had cheated me by providing aluminium coil instead of Copper Service engineer told me same issue is faced by few customers who did not know what coil is supplied
Be specific in your model what coil is insider Customers are cheated by your dealer for few hundred rupees
Kindly reimburse the amount paid for which receipt is attached

Sir/madam
I have tired to registered a complaint one by one each n every day but there is no one who resolve my issue your volta's company is a very renowned firm but their agent didn't there work truly.. So sir i don't know what i do.. If the company item in guarantee period so why they can't replace it.. N there behave is so rude and third class
My contact is [protected]
And address 5 b main market madanpur khadar new delhi 110076

So sir please i am obliged hopping to have a favourable response..
Thanking you

I have bought an air conditioner one year ago in summers but in 12 months m not compatible with this product worst company ever I had seen in my life one complaint Nd that's is been registered by again Nd again

M not using it from last summer to this summer
Such a useless company my advice is not to work with this company
Going to make a court against the I charge of Voltas as well MR RONAK i will see u in court

I am naveen manchanda from allahabad (City) uttar pradesh i have purchased voltas window ac from asha & company 16 a mahatma gandhi marg, civil lines allahabad on date 10 april 2017... Product that has been delievered with its broken part... The installer came and said that part will be replaced in a week... After installation of the ac its not proper cooling i have complained several times and got no response from voltas service center...
My break down request on 14 april is [protected] and got no response again complained on 25 april preventive maintenance request is [protected] and got no response... So kindly replace the ac

Voltas customer care – bad experience
I am not sure who else had issues dealing with voltas customer care and its service center but i really had lot of trouble voltas customer care.
In order to fix two issues with the two different products, it took 13 calls to customer care, 4 follow up calls to service center and needless to say, enormous energy (To explain entire issue every single time i called voltas customer care) and most important, precious time.
First request was raised (Request #: [protected]) for water dispenser (Product in warranty) on 27th april and got assurance that servicer center guys will contact us. Till 29th, no one contacted so i had to call voltas customer care and one of the agent provided a contact number of service center.
I spoke to the guy (Service center) and he mentioned that someone will be visiting to address the issue. But that day no one turned up so again i had to call customer care and informed about the same. I asked for a manager or a supervisor but they said they were busy and will arrange a call back (Which they haven’t done till date)
On 29th, i reported air cooler (One month old) water pump issue as it wasn’t throwing the water on all sides so for this another request was raised (Request # [protected]) and i also got assurance that either on sunday or latest by monday both issues will be fixed as service center guy will visit and will take care of the issues.
After few mins, i got a text stating request #: [protected] is cancelled ‘reason customer not responding’ this made me mad as i was the one who was following up with them and they cancelled it and the reason they mentioned was enough to blow up my mind.
I called and yelled at them they said due to technical glitch this might have happened and created another request for water dispenser problem – [protected]. I asked for a manager or supervisor but they did not transfer the call instead they promised a call back from manager/supervisor however, it was not done, as usual. I don’t know why supervisors or managers are afraid to speak to the customers.
My patience level was getting low and frustration level was reaching at top now. After waiting till after noon on 1st may, i called customer care again and requested for supervisor or manager, this time they managed to transfer my call to senior tech from escalation team (That’s what they said) his name was vinay kumar from mohali. He conferenced the call with service center guy and gave assurance that technician will visit by 3 to 4 pm. I thanked vinay and requested him if i can get hold of him if they don’t turn up he said i can contact customer care and they should be able to transfer the call (I knew it will not be done because you never know which city your call will land). When no one turned up from service center till 4:30 pm, i called service center guy directly, got the contact number of the technician and got assurance that he would come by 6:30.
So the guy came and informed that the plastic piece that was broken is not covered under warranty. He suggested to either use fevicol to fix the broken part (The nozzle that pierce into the water bottle) or replace it. Upon inquiring about where we can find it, he mentioned some address but i was like why can’t they bring or try selling those parts? And why can’t they tell us which part is not covered in warranty when i made numerous calls to customer care? They could have save their time and my time and energy if they could have informed me about this earlier. Well, this request was closed.

Now, about the air cooler water flowing problem, i had to call voltas customer care as the service center guy who visited to address water dispenser problem, does not deal with air coolers. I was able to get in touch with senior technician ‘annapoorna’ from hyderabad. She put my call on hold and after long hold, informed that service center number is not reachable and she assured that someone will contact me.
On 2nd, no one contacted so i started sending twitter message to voltas twitter handled @voltasacs all i get was we are sorry.. We will take care.. Someone will contact me.. Blah blah blah.. But no action was taken.
Finally on 3rd, i called voltas and asked for a manager that agent took all the information and said he will raise another request as previous request for air cooler is in follow up. I did not know why is that they have to created another request when the previous one was still unresolved (New request # [protected]) well i was not much worried about the number of request are being created i want my issue to be fixed. He gave me contact number of service center and asked me to contact them and follow up with them. He also said that i can directly go there and take action on service center. I was like what? Why should i go there and take action? When i asked him to put me across to manager, this guy hung up on me… i called voltas again and asked them to put me across to manager immediately, that lady wanted to know the details so i told her to check my records. Finally, i was able to speak to ‘emanuel’ from escalation department (Hyderabad) i had to explain him entire story. He got in touch with service center and i got a call from area service manager, devandar. He assured that i would be getting call from technician in 15 mins. When there was no call back even after 30 mins, i followed up with devandar, he informed that due to lunch time they could not call that was ok to me but atleast a courtesy call would have helped me here. Finally, after 30 mins, i got a call from technician to confirm the address and at last my query was resolved technician completed the servicing on air cooler.
I don’t know why it is that difficult for voltas to arrange service center team to address these issues. Moreover, they don’t bother to follow up with customer, it is us who have to keep calling them just because we bought their products.
If anyone have any suggestions on whom do i address with at voltas, please provide your inputs
Suggestion to voltas:
1. Please train customer support executives to identify the differences between product/parts what is covered and what is not covered in warranty so customers don’t have to wait and follow up with service center only to know that part is not covered in warranty
2. Sales opportunity for issues encountered by me – replacement of parts (Plastic parts of water dispenser). Have service center team carry replacement parts if need be for on visit sale opportunity/business.
3. When customer request for a manager or supervisor, transfer the call to them and do not disconnected the call
4. Take ownership of customer issue and follow up with them and don’t wait for customer to contact you for any open or escalated problems.

Purchased Voltas 183V IY AC a month back from shop. After more than a week long begging with Voltas they came for installation and the installation was faulty and then raised a complaint with Voltas but no response for a month. Now the AC has stopped working. If Service is not available from day one how he is gonna provide warranty for 5 years.

Purchasing Voltas was the worst decision I ever made. No service is available. Cant afford to throw a Rs 43K AC in trash. Voltas customer care does not have any track of your service requests. They never check with their vendor and his vendor Weather tech(Hyderabad) is a crap who does not know the basic installation am afraid whether he is aware of how to service/repair.

First of all have a doubt whether Voltas is manufacturing ACs or Dabbas. As usual begging with Voltas for service.

My ac complaint has been registered as on 18-apr-17 with complaint no [protected]. And concern engineer has been visited on 20 apr. But the trippng problem yet not resolved as well i have been not responded from your side on this problem. I am highly frustrated as the peak season of summers and suffered from your side. Its high time when you company representative's are not responding in this matter. Pls do the needful on priority basis otherwise i will file application in consumer forum as this is a glitch in contract.. This is so pathetic to call again and again...

Customer name : roshan barala
Mob no : [protected]

I had contacted voltas customer care 5 times upto now, but no call received from technician yet...

I given a query regarding my voltas split ac for cleaning & servicing, because of it lags much time to cool my room. But every time i call them they used to tell "sorry for the inconvenience caused and today for sure our technician will call you in 24 hrs."

At first i got a call from a technician saying "sir, i'm busy and i am assigning you other technician for your service and he will come for you" but no one came up to now.

Again i called customer care and they said we are putting you in urgent and you will get your ac service soon. Again one technician called and he will be coming after two days. And i reside in the middle of city hyderabad.

But no service

What the hell is happening with the voltas service and they are making public more annoying with out doing their duties accurately.

This company service is so lavish and they are not amenable to their responsibilities.