Voltas Complaints & Reviews

Dear Team,

I Arvind Marda( Kolkata ), have purchased one of your products recently. VOLTAS PERSONAL COOLER 34L MODEL NO-VD-P34MH. I had bought this product from M/s. SUPER AIR CON CO. against invoice no.A384/1718 dated 09.04.17. For your kind information your cooler is not up to the mark. The cooler has many defects. It dosent give cool air in spite of putting cold water. Also the air range of the cooler is so less that to feel the air one has to stand in front of it. It makes immense noise and is totally a torture product. It is my worst product ever brought from voltas. Even one of your engineers visited my place. According to him also my cooler has defect. He has agreed to all my points. He had come against my request no. [protected]. Your engineer told that he would inform me that what step will be taken. But after he went away, I got a message that my problem has been resolved but my problem is still pending. Without completing the procedure how did you message that my problem has been resolved? Today again I contacted your customer care no. and complained regarding this incident. Request no. [protected]. Buying a cooler by paying 6600 is totally worthless. I am extremely unsatisfied with this. I have many product manufactured by Voltas but this is my worst product ever bought. I bought this product only because It was manufactured by Voltas ( Tata ), which I believe is very reliable. I would like refund and please take your product back.

Regards,
Arvind Marda.
[protected]

I have registered the complain for service of 1.5 ton Ac with complain number [protected].After 3 hours, message is received that the the complain is cancelled due to duplicate registration.
So.again I called the Voltas customer care and registered the complain having number [protected]..Again, the message is received that the complain is cancelled due to customer not responding.I have not received any call from the Voltas representative.
Voltas is trying to decline the servicing of the Ac or trying to make people fool by make this useless excuse.
Kindly, resolve the matter.I will be highly obliqued for your time and cooperation.

Dear team
This is my second ac and is haing the peoblem since 2nd day of operation with loud noise already visited and assured by your service engineer to replace the ac but no action till date. Because of the ac in this high temprature we are not able to sleep of loud noise. Your customer care is useless, put my fone on hold for 16 mins.

Complaint no. [protected]

My request no [protected] still not attended though i am cover under amc
For my 1.5 ton ac. vertis premium purchased on 5/6/11 amc is valid till 24.4.17. the machine is not cooling. i have done renewal of amc. pl. send technician immediately. i am making phone calls time & again. still they are not attending.
Sumit mitra
33 e 2nd street modern park saroj prova apartment santoshpur
Kolkata 700075
M-[protected]

My ac was not cooling. So i took it to the seevice center. He took rs6800 to change the coils and and fill the refrigerant (Gas) in it. 10 months have passed and the ac is not cooling again. They have cheated on us. The customer care service is very bad. They take a lot of time to respond to a complain.
Contact details -
Name - brijadhish bharadwaj
Mobile number - [protected]

Complaint no [protected].

Complaint given for a brand new cooler purchased . It was not working properly had purchased from Bajaj Electronic on 5th April.
I had placed a special request stating that its is urgent breakdown request​ as I have purchased a new cooler since guest were coming.
After calling your toll free customer portal and local customer portal about 10-15 times also no one has come to our house for repair.

We have other companies branded products(Samsung /LG)..But one complain and I have technician at our doorstep in 24-48 hours.

Very unhappy with your services. Demand you to replace my product or full refund.

Regards
Neha-[protected]

The service for my a/c is due for which I've already raise a request thrice on your customer care but haven't heard anything on this yet. Mentioned below are service request no.

Dear Customer, Request No [protected] appointment scheduled for[protected]. For assistance call our Helpline [protected] (24x7).

Dear Customer, Request No [protected] appointment scheduled for[protected]. For assistance call our Helpline...

I am staying in Baner, Pune. I have been calling Voltas customer care for the last 10 days to install our AC as we have shifted to a new flat but till now no action has been taken though whenever we call they say that they are putting this on high priority.

We are fixed as this AC is under warranty and dont want any outside company to do it.
My complain is that they should clearly tell if they can come or not. Due to them we are facing a lot of problem due to hot weather.
Registered mobile number is [protected].

Dear sir,

This is regarding the pathetic after sales service i'm experiencing with the bhubaneswar service center. My ac is still under warranty and even after periodic servicing i noticed that the indoor unit is leaking water around 12 days back when i raised complaint number [protected]. The complaint was unattended for 3 days and i ddn't receive any calls. Afterwards when i enquired about the same i was told that it has been closed! Then the complaint was was reopened and mechanic visited my place thrice with different different solutions like running the ac is dry mode, putting some layer of foam inside the indoor unit etc and nothing was solved even after a week. Finally they took the indoor unit to service center on 6th april and fitted it back today telling the problem is resolved. But in their presence only the indoor unit starting leaking water again!! I mean is this some kind of joke being played with me or what!? I talked to the area service manager and asked my my indoor unit has been returned after 6 days without even checking whether the problem is solved or not but got replies like this things happen and all. This is not at all expected from a reputed brand like voltas who is so aggressively marketing recently to increase their customer base. Finally today again i have raised another complaint #[protected] but i feel like frustrated enough to even have any confidence whether this will at all be addressed.

Regards,
Souren kundu

Hi,
I had bought Voltas from Chroma, Jubliee Hills, Hyderabad on 29-Mar-2017. It got delivered on 01-Apr, They told like Installation will happen within 48 working days. They did not turn up and after many calls, got installed on 7-Apr.

As power went down after installation, testing did not happen. When i used it in night, it got switched off after 20 mins with A7 error code. After registering a complaint for same(Complaint No.[protected]), some technicians came on next day, without resolving it, they returned. Informed like some sensor went faulty, will replace next day.

after many calls/follow up, till no one turned up.
New Split AC going faulty seems like unusual. Please get it attended asap

Hello sir, I am from Warasiguda, secunderabad. I purchased the Voltas VA W50MW cooler on 1st April 2017. From first day onwards cooling is not working. I complained to customer care on 2nd April and got a message with complaint number([protected]). They told me the issue will resolve within 24 working hours. From that day onwards I made calls to customer care for many times and made a conversation with 3 higher position employees in voltas. And made a conversation with vighneswara solutions which is providing service for voltas in my area. They told me that they will take the responsibility to resolve the issue. Till today no one is came to my home and didn't check the problem. It's really annoying service providing by the Voltas. I request you to please resolve the issue immediately. Else replace the unit or take back the unit and return my money. So that I can purchase the another cooler.

Tejo Krishna. Y
H.no:[protected],
Boudhanagar,
Warasiguda,
Secunderabad-500061.

I have registered a request in your company. My request no is [protected]. Your technician came on 7th April but they returned after work without checking due to loadshading. The problem is not solved. After that I have requested many times to your assigned techinician but no further action taken yet and also my request no has also been cancelled showing reason resolved over phone. Please take necessary action as soon as possible. I am suffering yet

I have voltas windows 1.5 ton ac, bought last year and its in warranty, so wanted to avail free service. But really fed up with voltas service.
I want to address 2 problems for voltas ac service.
1. Process for booking service.
2. Worst partner collaboration for service.

First of all, customer care number[protected] for voltas ac is always busy. After trying 100 times, I got connected. I asked them for a service, they provided me with SR no. [protected] and said it will be processed within 24 hours, but nobody called for next 3 days. After 3 days their technician called from number[protected], said I want to come for AC service. As I was not available I asked him to come on weekend, he said OK. Even I asked him, is there anything I need to do to arrange service on weekend, he said no, he will come.

Then next day I receive a message stating your service request has been cancelled due to no response from customer. So frustrating.

Again I went for complete process, called customer care, booked service request [protected]. Again nobody called. After 3 days i called customer care, they gave me their service partner number for my area (phone number[protected].

It was Saturday evening called their service partner arranged service for Sunday. They said OK.
On Sunday morning I followed up they said, they will anytime in a day and for sure technician will come. I waited till evening nobody came. Now i have trying that number again but it's switched off. I wasted my complete Sunday waiting for their technician. My ac needs repair as its creating noise when turned and have water dispenser issue.

Just to get service i have been trying from last seven days, so pissed off. Nobody is bothering to take it seriously.
In this mess my free service period will get over.

Is anybody answerable for this? Who will be responsible for everything?

I filed a complaint for AC repair in Hyderabad and promised that I will get a call from a technician within 24 hours. 2 days passed by and I didn't hear anything so I call back again. They give me another number and ask me to talk to them. I was promised they will come on that day. 3 more days passed by, 4 calls to the service center but no response. Finally, today they told me that I didn't pick my phone. I don't see any missed call. Asked what time they called me up, no answer. So extremely unhappy with the Voltas customer service.

I registered complaint about votas stabilizer 4.4.2017 vide complaint no [protected] from Delhi but sevice not provided to date 8.4.2017. I requested 10 time to delhi service center but only say service provide shortly today esure that problem will solve but untill pending. however phone call recd for visit but enginer fail so i am very much sock pse look in punish such staff

I am the customer of VOLTAS AC of capacity 1.5T 3* model no.
183LYE purchased from Raigarh, Chhatisgarh from ANUPAM dealer on
31.03.17. My register mobile no. [protected]. According to the dealer
there is a warranty of 5years in condenser. But I could not get any
warranty from VOLTAS side till now. So please arrange to provide the
above warranty from your side as soon as possible.
Thank you
S.Parida

I bought a Voltas 1 ton 3 star AC in January 2017. My registered complaint no.[protected], on 7.4.17 at 4pm. AC is not cooling properly. Technician arrived at 10am, diagnosed leaking gas cylinder, said will refill by 12pm. Didnt come by 1pm, so we called and he said 3pm. Didnt come theb also and said will come tomorrow. We requested to come today evening only but that also he cannot confirm. Called up hitech service centre, and the back office is rude and misbehaved with me, and said we are liars. Why should i be abused and harassed in this way? They have threatened not to attend to my AC.

Dear sir,
I bought voltas 185 eyr 1.5 ton 5 star on 26 march 2017 from paytm and we get it installed in bopal, ahmedabad by calling voltas customer care on 4th april 2017. We faced hostilities in the form o[censored]nprofessional and unsupportive behaviour of the staff and unrealistic charges demanded by them and my senior citizen parents had to deal with them under mental pressure in my absence. The company you give the installation task gives sub contract to the people who don't have any id cards and denies to give installation bill. After having much conversation, they agrees for bill but takes day gap. After all this trouble, ac isn't even working, cooling system is out of order, only fan works and it switches off itself. I already have other voltas but this experience is totally unacceptable. Is it the same voltas we had experienced before? The staff you keep for comfort of customers actually discomfort. I expect you to look into the matter and resolve this issue at earliest.

Regards,
Milind

We have purchased Voltas 1.5 ton AC from Snapdeal on 12th February 2017. Voltas service engineer came and installed the whole unit and when according to temperature when we needed for AC, we have started it and since from that day the fan is not working and when we inspected that fan, what we found that it is of 1.0 ton. And now Snapdeal Is saying that after 7 days we can't replace and on the other hand Voltas Ltd assured me about 50 times that we wil look after that.But now it's 10th day in a row but nobody has reverted to my place.Worst then pathetic after sales and service experience by Voltas.Last complaint got cancelled itself and Voltas stated that u have rescheduled that.And now they provided me with new complaint no. i.e.-[protected].Local authorised service centre's guys r saying that you have to pay for that after knowing that it is only 1 month old and under warranty.Thats seriously a shame for a company who says customer is everything for them.Too horrible and worst experience with Voltas .
Hope I will get some relief from here

Hi This saumya bhatia ..
i have placed a complain 2days back with you my req. no is [protected] for my break down split 1.5 ton ac it not giving cooling and also last year i purchased its in under warranty but i think its defected article & not availing any response from your side for my complain to you
i want to replace my ac otherwise i wll file a suit against your company defective piece giving to us in consumer court if my prb would not be entertain as early as possible...