Voltas Complaints & Reviews

Worst worst worst i have registered complaints many times but no response nd my ac is in waaranty nd compresser is also in waraanty of 5 years but its dammaged come nd repair it cheaters. Just come nd change it. I have already complaint many times but waste. Nd i[censored] dont listen to me i will complaint in every office everywhere.

Just repair my ac just bring it to the good position nd replace the compresser with original one its destroyed nd in warranty send ur executive nd repair my ac worst company voltas

AC works intermittently. If it works today, the next day it won't work. Raised around 7 Service Requests and each time the service center executive closes it stating 'No issues' or 'Resolved'. This product is in first year of warranty.
Each time the executive visited, the ac appeared working. Even though I have explained to SerciceDesk team, Service center executive, they never took further steps to identify the issue and resolve.
As per advise from executives, I have verified the voltage and Electricals lines but didn't see any issues. Also, I have same model ac in another room which works properly at the time when this ac wasn't​ working.
Kindly help in address this issue.
Registered mobile: ending 580

Thanks
Manoj Padmakaran

Dear sir/mam

This is in reference to captioned complaint subject.

I have purchased voltas split ac 1.5 ton 3 star and get it installed. And facing cooling issues from d day when it's installed. Thus got checked from your company mechanic as well and during checking in its very first year of purchase found low level of gas. And they put it and it work as compromising. But this year even after periodic servicing its not cooling in the room.

So raising my concern to pay your kind attention by deploying some expert mechanic as i have experienced inexpert mechanic was sent for checking who ask for his charges w/o any proper solution.

My account is under warranty. The annual free service is overdue. I have been following g up for a month now but nobody is coming to get it serviced. There is no response from customer care number either. I have been calling the customer care number and they are only assuring that they will ensure resolution within 24hrs. But it's been a month now and no respite.

We have already filed for a complaint with the Volta's team on the 08/04/2017 with Request No: [protected]. But till today i.e 19/04/2017 no technician has turned up at our place. I called up the customer care team on 14/04/2017 who in turn told me that they have placed my request on priority and very soon the technician would be visiting my place, and they also gave me the Service Center number which is [protected].
I've been calling the service center team and they have been telling me that the technician would come to today, but no technician turns. This has been the same reaction whenever I call the service center.
You're intervention would be highly appreciated.

Name: Rajendra Kumar
Contact Num: [protected]
Email ID: [protected]@gmail.com

Sent: tuesday, april 11, 2017 11:13 am
To:
Unique.[protected]@gmail.com; [protected]@voltas.com

Co gad, ahmedabadsir/madam,

1. pl refer your bill dated us/144/16-17 dated 04 jul 2016.

2. during the instalation of acs, one of acs was not working properly the same was notified to the engineer who has come to install the ac. however, he informed the some other person will come and solve the problem. till date no body has come.

3. on 29 feb 2017, a complaint was lodged with you vide our complain no [protected] with mr manjit singh and he told that your complain will be solved with 48 hours. further, no body bother to lookinto. once again a complain was lodged vide [protected] with mr ankit singh, the same words was delivered that withih 48 hours yours problem will be solved

4. it is very ridiculous that inspite of our telcon with the representative, only assurance are delivered but nothing more that.

5. pl treat the matter most urgent since the summer in full swing.

Thanks & regards

Jitendra singh
Officer
[protected]

I have purchase voltas ac on dated 13/4/17 bill no 24967 from taneja electronics jwalapur hardwar. It's install on dated 14/4/17. But after 2 days i. E 17/4/17 ac not cooling. I have complaint on dated 18/4/17 complaint no [protected]. Service engineer check and found lekage from pipe. But not resolved the problem. But i have found sms that my complaint has been resolved. Kindly take quick action to resolve complaint or replace the ac.

Dear team,

I bought a voltas split ac in april 2016. Within 10 days of installation, a gas leakage happened and the ac stopped working. Quite clearly, the product sold to me was a defected one. But the representatives were adamant about the quality of the product and we had to make do with a gas refill. The ac then somehow worked through last summer even though it's display kept on malfunctioning from time to time.
Then in april 2017, we had to undergo another gas refill, which is surprising considering that the other acs in the house didn't require any gas refilling. Also this voltas ac is relatively new.. Having used it for only 15 days this season, the ac has again stopped cooling.
Please note that this piece has required 3 gas refills in only one year... I don't know if this doesn't qualify for a faulty product then what does...
I am requesting you very humbly to please get this useless ac unit replaced...

I have purchased one Voltas air cooler on 31Mar2016, Now just one year over its not working. i have called the voltas customer care person Mr.Rajesh attended and telling like has only one year warranty.

Now my complaint against Voltas : Dont's go for Voltas because their product will not sustain more than one year and they are not giving any grace warranty period.

Don't go for Voltas Air Cooler

I bought voltas ac from amazon on 3rd april thinking of the brand and expecting a world class service.ac was delivered on 5th as expected and i logged a ticket [protected] for installation. waited paitently for 2 days, then called again to ask when will technician come, to my surprise they logged another ticket [protected] stating this will dealt on priority and with 24 hours someone will contact me again. my registered mobile number is [protected]....

I am facing issues with voltas from past 3 years. 2 years back, the was gas leak in my ac, which they repaired and gave a warranty for 1 season which is actually 1-2 month. But they assured that gas leak is not normal and they checked all the parts any other leak. But, it happened again last year for which i had to pay again. This time they mentioned that something was missed from their end as the volve they had fit the previous had the leakage, but still i had to pay for it. And again they assured that this is not normal, gas leak generally doesn't happen again once checked properly. And they again gave warranty for 1 season, which this time was only 1 month left for the season.

And yesterday, again when i switched on my ac for the first time this season, i am again getting the same issue, what kind of service is this provided by voltas, charging the customer for the same problem every year. Worst service ever.

You can check my previous complaint registered with mobile number:
[protected], [protected]

Contact me @[protected]

Sir this is my 2nd mail to you my school is not working and your service provider in deoghar is telling me that company is not giving the spare parts . So your service provider will solve my problem or not please tell me soon . I have 2 kids and they can't sleep in this summer without ac . So kindly mail me soon . But this type of service I can't think in my worst dream from Voltas .
Shekhar gupta
Deoghar

My Ac was't working from 5 days I had logged a complain earlier and one of the technician from your staff came to my home and he was in so haste that he repaired my Ac within 5 min and told me it's done and left but when I checked it it wasn't working so I would like to request you to kindly send any good responsible technician who can repair it well. Complain number [protected]

I bought this AC 2 years ago and since last year it worked fine. This year it started without cooling. I complained to customers care and person was asking for Rs 2300 for gas charging and Rs 500 for visit charges and told me a total expense of Rs 9000/-
After negotiations and follow ups, it was picked for repair and asked me time till last Sunday but today is Monday and I have been continously taking follow-ups from Saturday but till now I am struggling for it. It seems that I have handed over to a local person and not to Tata authorized service center.
I tried to get solution from Mr Prabhat (AM) but no responsible response received. Now I am helpless and depending on a service which is completely unprofessional.

My name alkarani agarwal, vapi, gujarat
1. Purchased in nov 2015
2. Used march - june 2016
3. Thereafter was out of country
4. Again used say for a month oct. 2016
5. My 80 yrs old (On bed) switched it on in 1st week of april 2017. No cooling.
6. Lodged a complaint with voltas just near my house. He attended and said _ gas leak ho gaya. Refilling rs. 2300/-

7. My father called me and i sent my friend's technical person who is also dealing in ac's. Told him just to check and tell me the problem but not to touch or open the same.

His report : gas leak ho gaya hai rs. 1600/- for 1.2 tonn but iska yeh aluminium ka hai so regularly aap ko yeh problem aayega. Change it to copper then gas leak problem willnot occur.

8. Is it true?
9. This is the 1st tym i purchased voltas ac. I have in all my set ups o general and/ assembled last 20 years.

Trust me no problem at all even in window ac.

Please advice sincerely as my father is facing this problem in my house.

Please donot keep this complaint pending.

Sorry to say your call centerpeople talk quite rudely and also made a remark

Mafi chaungi, aap ac rakhna chahen to rakh sakti hain ya nikal saktin hai.

I first complained my problem on 9 april 2017. For past 5 days a serviceman with a helper came to my to resolve my problem but was not able to solve the problem due to non-availability of nitrogen gas (As told by your service guy) but another guy come to solve the problem after 1 day but problem was not solved as he told gas to be filled charges are rs 2250 for gas & rs 450 for service but when i confirmed customer care they told me it is 1800 rs for gas & 400 rs for service charge. But after checking with filling gas he asked sir just give me 200 rs i will come tomorrow do rest of the things but from past 2 days he is not responding. Mobile number-[protected]

I have purchase Voltas 123 Pya-r 1 Ton Ac from Great Eastern Appliances Pvt Ltd from Bhubaneswar, Bapuji Nagar Branch on 14/04/17. Manager of the store and the salesman told me they will delivery the product today itself which is 14/04/17. I have paid product price fully. Untill now i.e. 17/04/17 they didnt delivered it but everyday they use to say it will be delivered tomorrow.

I will recommend to cancel the dealership license of that entity.

I'm going to file complaint in consumer forum under Consumer Protection Act.

I Tried to call to Voltas customer service but nobody is taking up the calls, i have purchased Voltas As in May 2015, from last few days its displaying E2R. I tried to switch to other mode but still its showing same E2. we are only using voltas from last more than 12 years, but now it seems we have to look for some other company. Last year also it was producing some noise ... i called to customer service even when it was under guarantee but they didn't respond back . please ask anyone from this company to contact me at [protected]

This complain is regarding my AC.
I bought one AC of Volta's in April 2016 and from the very begning I face a problem and also I complained many times for the same problem but no can rectify that problem. This problem was in warranty period and now also.Some of the complain number are as: - [protected], [protected], [protected], [protected] and [protected].
But till date I am facing the same problem as before.Which type of service is this I don't understand.Either company replace my AC or solve my problem in free of cost as this problem is same which is in warranty period.

We submitted a request for which breakdown number was assigned via sms to me. After waiting two days I contacted the helpline on [protected]. I was told that it takes 24 working hours to respond. This response was given on April 9th. Today is April 16th and no one has contacted or shown up. This is very poor service by Voltas. How do you expect us to invest in new ACs etc for our new home if this is the level of service we can expect from a company that advertises well but does not back up the same service quality?