Voltas Complaints & Reviews

I purchases voltas wind ac 183lye1.5t, 3*ur dlr: sirohi ele mahavir enc newdelhi45, myself compliant reqtno:[protected]dt15-4-17, ur eng visit check ac, toldthat motor, fan fault, i not agree spare partschanges, but new ac purchasedwithin19days. So i requites need to urgent replace the new window ac above model. As soon as possible
Subhas bhuin
[protected]

I have bought a Voltas Air cooler from AB enterprises, South Delhi on 17th April. The piece was defective and I had to take it back to the seller immediately and after many negotiations got another piece. This cooler was also not functional with water pouring out when the pump is on. The next day morning I have registered a complaint and since then made innumerable calls to the voltas customer care for support . After 3 days a technician came only to say that some part is defective. Afterwards no one turned up till date. The service centre personnel in Delhi were rather rude and was not even ready to listen. It is a pity that Voltas provides such poor customer care services. I will never recommend Voltas and shops like AB enterprises, Mohan Singh Market for purchase of any gadgets.

I did a big mistake in my life when i bought a voltas split ac 2 years ago thinking it to be so called world class product and since then my mental agony has not stopped following up with service cetre.
It fails every 5-6 months (I have no wonder how voltas is making huge profits from service of acs-it is substandard to fail every season, and customer is bound to either buy amc or pay for annual service)
In my case it is failing every 5th month.
1. Unit was bought in feb’15
2. Failed with-in 2 months of purchase job no. [protected] (Repair works done on odu)
3. Again failed after 3 months from last repair job no. [protected] (Odu replaced)
4. Again failed in april’16 (Idu replaced with assurance of warranty extension that unit will serve without failure atleast 2 seasons)
5. Unit failed 4th time sep’16 (5 months from previous replacement of idu-repairs accepted and engineers came and spoiled entire coil and burned the locking cabinet-photos and videos attached)
6. Units failed 5th time march’17 (Within warranty extension period)

This is enough i have had experimentation with my product.
The conclusion is voltas ac is a substandard and cannot withstand indian conditions even for 5-6 months.
Voltas is cheating customers by selling substandard products as acs are normally used for 5-6 months in year in north india.

This is my final communication with voltas either

• replace my entire unit (Idu and odu with a brand new one with new warranty)
• refund my entire purchase amount as i am already fed up with substandard quality of products and abusive and un professional behaviour of service professional specially mr yadav who do not have any ethics and understanding how to speak to a customer

5 times failure within 2 years are good enough as a proof and evidence to prove into consumer court the standards of quality of voltas.

If none of the above 2 solutions are not agreed upon i would have no other options but to go for legal proceedings under ipc

1. Section 415 in the indian penal code of deceiving with substandard products failing 5 times in 2 years
2. Charge sheet to be filed by the police / cbi in the court of chief metropolitan magistrate for offences punishable under sections 120b, 420, 409, 468 and 471 of indian penal code to ensure the magistrate take cognizance of the offences and summoned the accused to stand trial.

Background :
1. There has been intent to intentionally cause damage / harm to mr dev sharma on economic grounds, reputation, damage of property.
2. During the service visit by asi mr. Jitender chharia along with technician it was found that the lock was not functioning due to repetitive manufacturing and service defect. (Attached photographs)
3. No response of replacement of full unit even after registering case with customer care. (Received a message stating informing to get the unit repaired even after continuous failure within last 2 years)

I'm very disappointed to inform that we purchased a split AC on 18th April but nobody from Voltas has turned up for installation yet. As a company it is your responsibility to give prompt service to your customers but regretfully that has not worked out for me.
Please give me some direction with regards to returning the product as the product is just sitting in my house without use.

I mr . Prabhu gollapally purchaged new ac split 3 star in bajaj electonics d.No 2-51/1, br naidu castle chandanagar main road, bhel hyderabad telangana. On date 03.04.2017 installed by cooling tech services on 06.04.2017 on that day onwords ac not working (cooling) once again complaint raised technician came on from moon star air conditioners found there is gas leakage from nozzle it a defective product i got so i want to replace my previous voltas split ac with new one.

It'a a long story...
Last friday 14th april, i did call to the voltas customer care [protected] for the first time for to service my ac.
Since last friday i called almost 15 times.
Let me tell you what happened with me on these calls.
Sir humne request note karli hai, sir aap service center ka no lelo khud baat karlo, sir humne issue ko priorities ker diya hai, on tuesday i got a call from a person he told me that he is coming in half an hour for ac service, nobody came, again i called customer care on wednesday, they said they are logging a complaint and i will get response, nobody contacted, when i contacted yesterday they said they are arranging a call back from senior and i will get a call back, nobody called back.
Today i called thrice first two representative they simply listened my whole story and when they could not able to answer they simply disconnected my call, even i told them please connect me to your senor and not disconnected my call.
On my third call i got the assurance that i will get a call back in half an hour, nobody contacted again.
Pathetic service and customer care.

Hi,

I raised a request with voltas team on 18th apr [protected] and after follow-up i got a call on 20th apr from technician. Tech from dev enterprise najafgarh didn't checked anything and said that gas is leaking from ac and charged 400 rs. But we have got the ac filled and repaired by a local tech on 15th april.

Technician confirmed that he will come next day on 21st with another guy who will fill the gas and get it fixed but on 21st i got a message that request is cancelled as customer not responding. We got the local technician and he identified that gas is fine but ac is melted from inside and he took it for repairing.

My question is to voltas how come they have charged 400 when they didn't did anything. Also when my mother already informed him that gas is already filled and repaired. Also next day they update a wrong thing that customer not responded. However no one contacted me.

I want this to be escalated and need to get refund for 400. Although its not a matter of rupees but a matter of right and wrong

I had an AMC of my AC (1 ton window type) for 2 years till May 2018. On 30 March 2017 i lodged a complaint ([protected]) for wet service & no-cooling. After persistent telephonic requests with Ginny Aircon (Auth service centre) Ac was finaaly serviced on 6th April i.e. after a lapse of 7 days period. Complaint regarding no-cooling was not taken care off.
However, on 18th April 2017 i again lodged a complaint ([protected]) which has not been resolved till date (i.e. after 4 working days). My AC was finally lifted for gas fill on 20 April 2017 and had not been replaced till date. Nobody literally nobody is ready to listen. During this period I made requests for fast service to Mr. Anshul, Mr. Sami, Mr. Sandesh, Mr. Salim, Mr. Satish, Ms. Pooja, Ms. Prajakta, Ms. kajal from Ginny Aircon but to no avail.
I also escalated my complaint to Mr. Jitender Acharya & Mr. Ashok Yadav in Voltas but nothing.

I am rohit sharma, i have bought 1.5 ton split ac. I used to take amc of this product. I registered a cooling complain regarding the my ac on 17th april. But till continuously follow up they attended my complain on 20th april and identify the complain of gas filling which i already mentioned during the complain and then they gone away. Today i am also following them but no respond. Your management is worst management. I have other brand ac also which dont have this kind of issue. So i am frusted with your product and service. I never going to buy any product.

This is last time i m registering or complaining to you after this i will directly go to consumer court or solve my issue i am tired of registering nd complaining to you. I[censored] cant do anything i will go to court. This is the way u deal ur customers. Worst ac company nd service repair my damaged compresser and servce my ac today or get ready for court.

Request no. - [protected] on 18/04/2017
Request No. - [protected] on 20/04/2017
Request no. - [protected] on 28/08/2016
complain mailed to you on 15/09/2016 - 24/09/2016 - 26/09/2016 -
28/09/2016 - 29/09/2016 ([protected]@ voltas.com, [protected]@voltas.com,
[protected]@voltas.com)
Request no. - [protected] on 04/09/2016
Request no. - [protected] on 24/09/2016

I am calling to your customer care from last yera (28/08/2016).But no such course of action has been taken till now (20/04/2017). I have paid an amount of Rs. 9300 to your technician who visit on mycomplaint on 04/06/2016 he repaired my ac condenser, Changed my ac internal fan motor, Gas Charge, Service Charge and transport charge Rs. 500 extra. And provided me six months warrant for internal fan motor.

But from the date I have complaint on 28/08/2016 no action has been taken till now.

On 24/09/2016 I have again call at you customer care where he transfer my call to Mr. Rakesh from A.A. Solution (Authorized Service Center For Voltas Ltd.). The person their refuse to complete my complaint. Between this winter starts and ac comes in not use and matter comes to cold bag. Now I need my ac but the problem is same as earlier so whats I get after spending approx 10 k.

Sir, why we customer buy such big brand products. To get treat like this ?

Kindly replace my defective part of my ac. I heart fully request you to take a proper course of action towards my complain.

All details of request no. are mentioned above.I have all records related mails and billing records if needed. Mobile no. [protected]

Worst worst worst i have registered complaints many times but no response nd my ac is in waaranty nd compresser is also in waraanty of 5 years but its dammaged come nd repair it cheaters. Just come nd change it. I have already complaint many times but waste. Nd i[censored] dont listen to me i will complaint in every office everywhere.

Just repair my ac just bring it to the good position nd replace the compresser with original one its destroyed nd in warranty send ur executive nd repair my ac worst company voltas

AC works intermittently. If it works today, the next day it won't work. Raised around 7 Service Requests and each time the service center executive closes it stating 'No issues' or 'Resolved'. This product is in first year of warranty.
Each time the executive visited, the ac appeared working. Even though I have explained to SerciceDesk team, Service center executive, they never took further steps to identify the issue and resolve.
As per advise from executives, I have verified the voltage and Electricals lines but didn't see any issues. Also, I have same model ac in another room which works properly at the time when this ac wasn't​ working.
Kindly help in address this issue.
Registered mobile: ending 580

Thanks
Manoj Padmakaran

Dear sir/mam

This is in reference to captioned complaint subject.

I have purchased voltas split ac 1.5 ton 3 star and get it installed. And facing cooling issues from d day when it's installed. Thus got checked from your company mechanic as well and during checking in its very first year of purchase found low level of gas. And they put it and it work as compromising. But this year even after periodic servicing its not cooling in the room.

So raising my concern to pay your kind attention by deploying some expert mechanic as i have experienced inexpert mechanic was sent for checking who ask for his charges w/o any proper solution.

My account is under warranty. The annual free service is overdue. I have been following g up for a month now but nobody is coming to get it serviced. There is no response from customer care number either. I have been calling the customer care number and they are only assuring that they will ensure resolution within 24hrs. But it's been a month now and no respite.

We have already filed for a complaint with the Volta's team on the 08/04/2017 with Request No: [protected]. But till today i.e 19/04/2017 no technician has turned up at our place. I called up the customer care team on 14/04/2017 who in turn told me that they have placed my request on priority and very soon the technician would be visiting my place, and they also gave me the Service Center number which is [protected].
I've been calling the service center team and they have been telling me that the technician would come to today, but no technician turns. This has been the same reaction whenever I call the service center.
You're intervention would be highly appreciated.

Name: Rajendra Kumar
Contact Num: [protected]
Email ID: [protected]@gmail.com

Sent: tuesday, april 11, 2017 11:13 am
To:
Unique.[protected]@gmail.com; [protected]@voltas.com

Co gad, ahmedabadsir/madam,

1. pl refer your bill dated us/144/16-17 dated 04 jul 2016.

2. during the instalation of acs, one of acs was not working properly the same was notified to the engineer who has come to install the ac. however, he informed the some other person will come and solve the problem. till date no body has come.

3. on 29 feb 2017, a complaint was lodged with you vide our complain no [protected] with mr manjit singh and he told that your complain will be solved with 48 hours. further, no body bother to lookinto. once again a complain was lodged vide [protected] with mr ankit singh, the same words was delivered that withih 48 hours yours problem will be solved

4. it is very ridiculous that inspite of our telcon with the representative, only assurance are delivered but nothing more that.

5. pl treat the matter most urgent since the summer in full swing.

Thanks & regards

Jitendra singh
Officer
[protected]

I have purchase voltas ac on dated 13/4/17 bill no 24967 from taneja electronics jwalapur hardwar. It's install on dated 14/4/17. But after 2 days i. E 17/4/17 ac not cooling. I have complaint on dated 18/4/17 complaint no [protected]. Service engineer check and found lekage from pipe. But not resolved the problem. But i have found sms that my complaint has been resolved. Kindly take quick action to resolve complaint or replace the ac.

Dear team,

I bought a voltas split ac in april 2016. Within 10 days of installation, a gas leakage happened and the ac stopped working. Quite clearly, the product sold to me was a defected one. But the representatives were adamant about the quality of the product and we had to make do with a gas refill. The ac then somehow worked through last summer even though it's display kept on malfunctioning from time to time.
Then in april 2017, we had to undergo another gas refill, which is surprising considering that the other acs in the house didn't require any gas refilling. Also this voltas ac is relatively new.. Having used it for only 15 days this season, the ac has again stopped cooling.
Please note that this piece has required 3 gas refills in only one year... I don't know if this doesn't qualify for a faulty product then what does...
I am requesting you very humbly to please get this useless ac unit replaced...

I have purchased one Voltas air cooler on 31Mar2016, Now just one year over its not working. i have called the voltas customer care person Mr.Rajesh attended and telling like has only one year warranty.

Now my complaint against Voltas : Dont's go for Voltas because their product will not sustain more than one year and they are not giving any grace warranty period.

Don't go for Voltas Air Cooler