Voltas Complaints & Reviews

I have purchased a 1.5 Ton Voltas AC from the Authorized dealer M/s Sargam Electronics Central Market Lajpat Nagar New Delhi-110024 vide invoice No.SA12-02006 dated 22.10.2016, during its operation an unbearable noise
noticed & accordingly complaint lodged to the provider as well as the dealer of products, my complaint forwarded to the dealer K M Enterprises but only
inexperienced service engineer deputed resulting the complaint is still alive and no fault rectified failing which the consumer is feeling uncomfortable even
after expenses a huge amount from his salary to avail such facility but it is regretted that a reputed brand is not providing his services as per their Norms, Therefore it is requested to intervine in the matter and force to manufacturer to replace the same in the interest of Public.

My voltas window 1.5 ton heat n cool ac stopped working... Talked to service centre regarding this... I was told that the compressor is not working and it needs to be replaced... My ac is 4 yrs old so though the ac was not in warranty the compressor was in warranty. I got it serviced by voltas authorised service centre on 21 march 2017... But since then the ac was not working properly, it was struggling to reach even 25 degrees... And when i set the temperature to 24 it used to trip before reaching that temperature with stabilizer showing overload... This was a newly arises trouble... Earlier the ac was able to reach even 20 degrees without any struggle (Did that once or twice just to check the cooling capacity)... Now it struggle to reach even 25... Regarding this i called the customer care n the service centre... They took back the machine for recheck and now they are saying that it is in proper working condition... And this is not a issue and that overload on stabilizer is due to voltage fluctuations... Voltage in my room never went below 190 v input to stabilizer.. So the ac receive voltage in its working range and all these issues arise after the compressor change... The service centre people are not accepting the fact that the ac is not cooling properly... I have called voltas service centre a number of times but there is no one to give technical advice... And these service centre people are also misleading the costomer care people by not accepting the trouble... Kindly help..

I have purchased the voltas split inverter ac 1.5 ton 18v dya-cool from amit sales, raipur, chhattisgarh on 23.04.17 and it was installed on 25.04.17 soon after its installation it given sound and auto switch off problem the matter has already been highlighted to amit sales as well as voltas immediately but no action has been taken in regard to its replacement/rectification. May kindly be looked into the matter and request to resolve the issue at the earliest... Thanks
With kind regards
Rupesh
[protected]

Sir
We have register a complaint of repair our split ac made by yoir firm on 05.04.2017. Til date it couldnot rectified. Our s n college, kollam, kerala purchased this product from kollam itself. It is plased in research room of botany department where reseach materials are kept in temperature controlled condition. It was morethan 20 days the ac was dammaged. I request your kindheartedness to attend the matter and resolve our grievness as early as possible.
Contact person. Dr. C. Shaji, head, dept. Of botany
Contact no. [protected]

After many a time complaining about ac is not working, the technician is giving time after time but not attaining the issue. First the technician came without spare parts and second time without gas.
The complaint was lodged on 19.04.2017 but till date not solved. I fade up voltas and will never buy a votlas product. Enough is enough.I done with this company. My complaint no is[protected] & [protected].

I have registered my complaint on 18th april 2017 at [protected]. They told me that their system is down and asked for my address, mobile number and name. The technician visited the same day and charged me rs. 1600/= the ac stopped working on the same day after sometime. After 7 days i came to know that my complaint was never registered in voltas system and someone from their customer care passed on my private information to a private service center fraudulently. This is a criminal offence as the persons pretending to be voltas technician could harm us to any extent.

I complained voltas headoffice in delhi, but i am shocked that they did not attend my compaint till now 26th april and not taking any action against their customer care. They can track my phone call if they want.

Whenever you make a call at customer care, there is a voice... "your call may be recorded for internal tuning purpose", but that is just useless.

Very bad experience with voltas.

I have lodged a service call request for servicing of split ac on 21-apr-17 with voltas ac servicing on phone no. [protected] on 21-apr-17 but till date no one has turned up to attend the same.

Service request no. [protected] dated 21-apr-17 and appointment scheduled on 24-apr-17 but no one turned up for service.

I wonder why such a reputed brand is unable to provide service to its valuable customers. we are suffering because of no service from voltas.

Respected sir
Your valuable company market listed. I am buying new ac from great eastern model no voltas 245zy_b/2ton.. On 20.22017... Past time i inform to u... That time your companies labour is recover..
Bt again same this prblm not sufficient cooling.
I want to know u.
Ur company is market reputed so... Why again and again i suffer this we r customer
So... I am purchasing first hand machine... Not 2nd hand
Mobile no [protected]

Brought new ac 20 days ago but its not cooling at all. I called your team for service 5 days ago but no one came to check it and even they dont care for their customers. And also just 20 days old ac needs to get repaired. Such a bad company voltas is. You are not able to satisfy your customers.
Very bad experience
0 out of 5 in all way and manner and category.

I called Voltas Customer Care [protected] on Friday 21st of April 2017 to book a free service of Voltas 1.5 ton split AC. I received this request no. and was told that the technician will come in 24 hours. On asking if she can tell me about time slot when technician will visit or his name or contact number. She said that she cant give any such details and that the Technician will call on his own before coming. I found it weird as somebody has to be home throughout 24 hours for getting it serviced. I stayed back at home whole Friday and waited till Saturday mid day. I made a call and get to know from customer care that service center does not work on Saturday and sunday and they actually meant 24 working hours. According to them, technician can come anytime till Tuesday end of their working hours. This was ridiculous to know that people like us who works whole week and can get time only on weekends to get such services done cant really get it done as the service center near to my home doesn't work on weekends. As a result, I took leave from work on Monday to be available at home. Surprisingly, no one turned up. I again called customer care and they just repeated that same answers that they will make sure that technician visits on Tuesday as they have maximum 3 days TAT and that they are making my request as urgent. I had to take off on Tuesday as well. Till midday, I had called customer service thrice and everytime they gave me same stupid stories. They also gave me a service center number to contact to[protected] named some vintage service center where phone kept ringing but no body picked my n number of calls. On complaining about the same to customer care, they were like Mam we cant make calls but we are sending request that they will give you a call asap. No calls received. Lastly, all frustrated, I called customer care again to talk to some manager/supervisor, whom I was told is busy and that a call back will be arranged the moment he will get free and their TAT is 4 hours. I am not surprised not to get any calls from any technician or any surpervisor or manager because voltas is a most pathetic company I have bought a product from. I fail to understand what kind of TAT they follow or they are just sitting their to fool customers.

My name is imran obaid.
Mob. No.[protected].
Breakdown request no:[protected]
Prob: to change indoor coolong coil of my split ac 1.5 ton _2013

The concerned service person saying that he didn't get cooling coil, since 10 days
. My ac was in service center past 10 days.
And, still no issue resolve..
Before that, he came after complaining 2 week rigorous follow up.
My earlier complain no. : [protected]&[protected]

And when he came and take away my ac, cooling cil still not change.

Ready to pay whatever he charged but still as per say parts unavailable in company.
Within 3 year how of buying how it is pssible.

To service one ac whole this month get washed away in doing follow up.
And result is zero.

If possible.
Do needful coreection asap.
Regard
Imran obaid
A 458
Mayur vihar phase 3
New delhi
110096

Sir i have bought voltas 3 star 1.5 ton ac from cool world bhagalpur on 8 april 2017.ac is not functioning after installetion.i had complained earlier but no any assistance has been provided by company.one day engineer had com and told me that the outer unit of ac has not working.company will replace the unit and gone away.but till now no any reprentative has come.only a fake sms have been received by me thatour engg visited your premise for sr no.[protected].there was no responsible personavailable.pls call us at [protected] for an appointment.this sms is wrost because my faimly always available on my premise.u should take an effective action towards ur representatives.i hope u will help me.thanks

Hi raised a breakdown request for my 1 ton split AC on the 21st of April 2017. An engineer visited my residence the next day and was unable to rectify the issue. He said that there is an issue with the compressor and a service engineer would visit my place on the 22nd of April 2017. Nobody turned up for the next two days. I decided to call up the customer care for escalation of the issue but to my utter surprise, nobody responded to my concern and I was hung up over the phone for six consecutive times. Finally for the seventh time, there was a polite agent who answered my call and gave me the contact details for the local service centre. I called up the service centre and the owner told me that they do not have compressor in stock and they would only visit my place once it is available and he did not commit on a specified date.

I do not understand the level of customer service you offer to your customers. Also, is there only one service centre in entire New Delhi?

I want this is issue rectified immediately else I move to the consumer court and seek justice and adequate compensation.

This is in reference to the above mentioned complaint number.
Despite repeated requests and phone calls no action has been taken on the companies end and the problem with the AC still persists.
Request you to look into the matter and do the need full. First they said that ac was low in gas and charged for filling gas. Then within a week gas leaked again. Then they said the condenser of ac is faulty and will be changed but no one has come to change the condenser. I have been calling them repeatedly for past 25 days still i am facing problem

Sir, i am dealer of home appliances product based on nathdwara - rajsathan, i am dealing in your company water cooler machine from your authorised dealer m/s aakash aircon, udaipur. I had purchased an water cooler model pss60/120 s. R no. 6010213p[protected] wide bill no. 010109 dated 04/03/2017. This cooler i had sold to my customer, but from the date of installation the customer regularly complaint for non cooling the water for that i complaint to the dealer, toll free help no and company customer care services on various time, for that your service representative comes approx 5 to 6 times but the problem remains same till now. Now the customer may be complaint at consumer fouram, so i am requesting to you please replace the machine and solve the problem.

I purchased 2 Voltas ACS, now i have to get the service of one of my acs done. I registered my request on 20th april then on 21st april but till 23rd 6pm nothing has been done so far. What kind of service Voltas is giving.–[protected]its rubbish.
Really hopeless[protected]won't recommend Voltas to anyone again in life.
I have attached the request no in the pic enclosed.

I have a Voltas split AC 1.5 ton on which I spent 10k bucks during end of last summer season that is September end 2016. It was working fine right after the fix but we were unable to check for long as season changed. When I switched on the AC during April this month, it was not at all cooling. So I called up Voltas to fix a service so that they can check. I was given the date of 21 April for service but no one turned up on that day. I made a call to which they said you will receive it next say. Next day I again made a call to which I got technician number which was switched off. Then I again made a call and they told me to wait for another day and I will receive call in morning today. I again called Voltas to confirm and they still have no answer as to why nobody came and again told me to wait for day end. I am totally pissed as ac is not working at all. Even after so much perseverance and spending a huge amount just last season getting repaired from company..I am stuck like that. It is really shameful as I recommended Voltas to many others. I guess it was a wrong decision so far.

We purchased the voltas ac from jain traders almost three years back, there wasnt amy problem until 4 5 months back where it started to show an error of "E6" and the blower stops. Now that i called voltas so many times there arent even responding i tried every other way to reach them but nothing in back. If the ac works also by some time it stops automatically it really irritates in this hot summer season, i am really upset and annoyed why they arent responding.

Hello
It is a complaint regarding AC service, as my Ac is not giving proper cooling so I lodged a complaint regarding the service of it but from the voltas executives they says that they have forward the complaint lodged the complaint and all these things and just gives the reference number and no further proceeding take place from their side.
The latest reference number whic have been provided is [protected] which had to be schedule to be on 21st of April 2017 but there is no revert neither the executive had visited the place.
Kindly revert as soon as possible.

Pathetic pathetic after sales service from Voltas. I had never imagined that the second free servicing from the company would cost me so much. On 14th March, I got the wet servicing done from the Voltas technicians and the A/C was still in warranty. The machine was handled very very roughly by the technicians and they also broke a part of the indoor unit (part of the plastic frame) which they never agreed to. After the servicing the indoor unit started leaking water the same day. On calling the same technician again he was totally clueless about the reason. Also, other technicians that came in either had no idea or could not stop the leakage. Today 5 weeks have passed and I still dont have a solution to this even after 3-4 technician visits. In fact, I have to call the service center again and again to ask when are the next set of technicians coming. And this is another problem because of which I am fed up. If I lodge a complaint in the customer care, it takes minimum one week for the technicians to come in; also they commit one time but never come on that time. It gets really frustrating. After lodging my last request in the customer care, I am still awaiting the technicians from the service center; but nothing as of now. I dont have to explain that in the month of April, how hot it can become and I am suffering only because of the wet servicing done by the Voltas AC technicians. This problem of water leakage within a year of installation is absolutely unacceptable from a company like Voltas especially if it is due to the technician rough handling of the machine. And let me also tell you that while the machine is on, the water also fell on the stabiliser and other electrical switches; if some accident happens, I will blame it on Voltas. I have all the details of the service center to which the techinican belonged to and I also have the name of the technician who did the servicing. I do not want any repair of my one year old AC, because of technician fault. I want it to be replaced by a new indoor unit; as it happened during the warranty period and while the servicing was done. One month is over and I am completely fed up.
I am attaching the activity sheets related to the technician visits and also the bill for the AC.
Please help, we are suffering from 1 month.

Vikalp Patodia
Chennai