Voltas Complaints & Reviews

After many a time complaining about ac is not working, the technician is giving time after time but not attaining the issue. First the technician came without spare parts and second time without gas.
The complaint was lodged on 19.04.2017 but till date not solved. I fade up voltas and will never buy a votlas product. Enough is enough.I done with this company. My complaint no is[protected] & [protected].

I have registered my complaint on 18th april 2017 at [protected]. They told me that their system is down and asked for my address, mobile number and name. The technician visited the same day and charged me rs. 1600/= the ac stopped working on the same day after sometime. After 7 days i came to know that my complaint was never registered in voltas system and someone from their customer care passed on my private information to a private service center fraudulently. This is a criminal offence as the persons pretending to be voltas technician could harm us to any extent.

I complained voltas headoffice in delhi, but i am shocked that they did not attend my compaint till now 26th april and not taking any action against their customer care. They can track my phone call if they want.

Whenever you make a call at customer care, there is a voice... "your call may be recorded for internal tuning purpose", but that is just useless.

Very bad experience with voltas.

I have lodged a service call request for servicing of split ac on 21-apr-17 with voltas ac servicing on phone no. [protected] on 21-apr-17 but till date no one has turned up to attend the same.

Service request no. [protected] dated 21-apr-17 and appointment scheduled on 24-apr-17 but no one turned up for service.

I wonder why such a reputed brand is unable to provide service to its valuable customers. we are suffering because of no service from voltas.

Respected sir
Your valuable company market listed. I am buying new ac from great eastern model no voltas 245zy_b/2ton.. On 20.22017... Past time i inform to u... That time your companies labour is recover..
Bt again same this prblm not sufficient cooling.
I want to know u.
Ur company is market reputed so... Why again and again i suffer this we r customer
So... I am purchasing first hand machine... Not 2nd hand
Mobile no [protected]

Brought new ac 20 days ago but its not cooling at all. I called your team for service 5 days ago but no one came to check it and even they dont care for their customers. And also just 20 days old ac needs to get repaired. Such a bad company voltas is. You are not able to satisfy your customers.
Very bad experience
0 out of 5 in all way and manner and category.

I called Voltas Customer Care [protected] on Friday 21st of April 2017 to book a free service of Voltas 1.5 ton split AC. I received this request no. and was told that the technician will come in 24 hours. On asking if she can tell me about time slot when technician will visit or his name or contact number. She said that she cant give any such details and that the Technician will call on his own before coming. I found it weird as somebody has to be home throughout 24 hours for getting it serviced. I stayed back at home whole Friday and waited till Saturday mid day. I made a call and get to know from customer care that service center does not work on Saturday and sunday and they actually meant 24 working hours. According to them, technician can come anytime till Tuesday end of their working hours. This was ridiculous to know that people like us who works whole week and can get time only on weekends to get such services done cant really get it done as the service center near to my home doesn't work on weekends. As a result, I took leave from work on Monday to be available at home. Surprisingly, no one turned up. I again called customer care and they just repeated that same answers that they will make sure that technician visits on Tuesday as they have maximum 3 days TAT and that they are making my request as urgent. I had to take off on Tuesday as well. Till midday, I had called customer service thrice and everytime they gave me same stupid stories. They also gave me a service center number to contact to[protected] named some vintage service center where phone kept ringing but no body picked my n number of calls. On complaining about the same to customer care, they were like Mam we cant make calls but we are sending request that they will give you a call asap. No calls received. Lastly, all frustrated, I called customer care again to talk to some manager/supervisor, whom I was told is busy and that a call back will be arranged the moment he will get free and their TAT is 4 hours. I am not surprised not to get any calls from any technician or any surpervisor or manager because voltas is a most pathetic company I have bought a product from. I fail to understand what kind of TAT they follow or they are just sitting their to fool customers.

My name is imran obaid.
Mob. No.[protected].
Breakdown request no:[protected]
Prob: to change indoor coolong coil of my split ac 1.5 ton _2013

The concerned service person saying that he didn't get cooling coil, since 10 days
. My ac was in service center past 10 days.
And, still no issue resolve..
Before that, he came after complaining 2 week rigorous follow up.
My earlier complain no. : [protected]&[protected]

And when he came and take away my ac, cooling cil still not change.

Ready to pay whatever he charged but still as per say parts unavailable in company.
Within 3 year how of buying how it is pssible.

To service one ac whole this month get washed away in doing follow up.
And result is zero.

If possible.
Do needful coreection asap.
Regard
Imran obaid
A 458
Mayur vihar phase 3
New delhi
110096

Sir i have bought voltas 3 star 1.5 ton ac from cool world bhagalpur on 8 april 2017.ac is not functioning after installetion.i had complained earlier but no any assistance has been provided by company.one day engineer had com and told me that the outer unit of ac has not working.company will replace the unit and gone away.but till now no any reprentative has come.only a fake sms have been received by me thatour engg visited your premise for sr no.[protected].there was no responsible personavailable.pls call us at [protected] for an appointment.this sms is wrost because my faimly always available on my premise.u should take an effective action towards ur representatives.i hope u will help me.thanks

Hi raised a breakdown request for my 1 ton split AC on the 21st of April 2017. An engineer visited my residence the next day and was unable to rectify the issue. He said that there is an issue with the compressor and a service engineer would visit my place on the 22nd of April 2017. Nobody turned up for the next two days. I decided to call up the customer care for escalation of the issue but to my utter surprise, nobody responded to my concern and I was hung up over the phone for six consecutive times. Finally for the seventh time, there was a polite agent who answered my call and gave me the contact details for the local service centre. I called up the service centre and the owner told me that they do not have compressor in stock and they would only visit my place once it is available and he did not commit on a specified date.

I do not understand the level of customer service you offer to your customers. Also, is there only one service centre in entire New Delhi?

I want this is issue rectified immediately else I move to the consumer court and seek justice and adequate compensation.

This is in reference to the above mentioned complaint number.
Despite repeated requests and phone calls no action has been taken on the companies end and the problem with the AC still persists.
Request you to look into the matter and do the need full. First they said that ac was low in gas and charged for filling gas. Then within a week gas leaked again. Then they said the condenser of ac is faulty and will be changed but no one has come to change the condenser. I have been calling them repeatedly for past 25 days still i am facing problem

Sir, i am dealer of home appliances product based on nathdwara - rajsathan, i am dealing in your company water cooler machine from your authorised dealer m/s aakash aircon, udaipur. I had purchased an water cooler model pss60/120 s. R no. 6010213p[protected] wide bill no. 010109 dated 04/03/2017. This cooler i had sold to my customer, but from the date of installation the customer regularly complaint for non cooling the water for that i complaint to the dealer, toll free help no and company customer care services on various time, for that your service representative comes approx 5 to 6 times but the problem remains same till now. Now the customer may be complaint at consumer fouram, so i am requesting to you please replace the machine and solve the problem.

I purchased 2 Voltas ACS, now i have to get the service of one of my acs done. I registered my request on 20th april then on 21st april but till 23rd 6pm nothing has been done so far. What kind of service Voltas is giving.–[protected]its rubbish.
Really hopeless[protected]won't recommend Voltas to anyone again in life.
I have attached the request no in the pic enclosed.

I have a Voltas split AC 1.5 ton on which I spent 10k bucks during end of last summer season that is September end 2016. It was working fine right after the fix but we were unable to check for long as season changed. When I switched on the AC during April this month, it was not at all cooling. So I called up Voltas to fix a service so that they can check. I was given the date of 21 April for service but no one turned up on that day. I made a call to which they said you will receive it next say. Next day I again made a call to which I got technician number which was switched off. Then I again made a call and they told me to wait for another day and I will receive call in morning today. I again called Voltas to confirm and they still have no answer as to why nobody came and again told me to wait for day end. I am totally pissed as ac is not working at all. Even after so much perseverance and spending a huge amount just last season getting repaired from company..I am stuck like that. It is really shameful as I recommended Voltas to many others. I guess it was a wrong decision so far.

We purchased the voltas ac from jain traders almost three years back, there wasnt amy problem until 4 5 months back where it started to show an error of "E6" and the blower stops. Now that i called voltas so many times there arent even responding i tried every other way to reach them but nothing in back. If the ac works also by some time it stops automatically it really irritates in this hot summer season, i am really upset and annoyed why they arent responding.

Hello
It is a complaint regarding AC service, as my Ac is not giving proper cooling so I lodged a complaint regarding the service of it but from the voltas executives they says that they have forward the complaint lodged the complaint and all these things and just gives the reference number and no further proceeding take place from their side.
The latest reference number whic have been provided is [protected] which had to be schedule to be on 21st of April 2017 but there is no revert neither the executive had visited the place.
Kindly revert as soon as possible.

Pathetic pathetic after sales service from Voltas. I had never imagined that the second free servicing from the company would cost me so much. On 14th March, I got the wet servicing done from the Voltas technicians and the A/C was still in warranty. The machine was handled very very roughly by the technicians and they also broke a part of the indoor unit (part of the plastic frame) which they never agreed to. After the servicing the indoor unit started leaking water the same day. On calling the same technician again he was totally clueless about the reason. Also, other technicians that came in either had no idea or could not stop the leakage. Today 5 weeks have passed and I still dont have a solution to this even after 3-4 technician visits. In fact, I have to call the service center again and again to ask when are the next set of technicians coming. And this is another problem because of which I am fed up. If I lodge a complaint in the customer care, it takes minimum one week for the technicians to come in; also they commit one time but never come on that time. It gets really frustrating. After lodging my last request in the customer care, I am still awaiting the technicians from the service center; but nothing as of now. I dont have to explain that in the month of April, how hot it can become and I am suffering only because of the wet servicing done by the Voltas AC technicians. This problem of water leakage within a year of installation is absolutely unacceptable from a company like Voltas especially if it is due to the technician rough handling of the machine. And let me also tell you that while the machine is on, the water also fell on the stabiliser and other electrical switches; if some accident happens, I will blame it on Voltas. I have all the details of the service center to which the techinican belonged to and I also have the name of the technician who did the servicing. I do not want any repair of my one year old AC, because of technician fault. I want it to be replaced by a new indoor unit; as it happened during the warranty period and while the servicing was done. One month is over and I am completely fed up.
I am attaching the activity sheets related to the technician visits and also the bill for the AC.
Please help, we are suffering from 1 month.

Vikalp Patodia
Chennai

I purchases voltas wind ac 183lye1.5t, 3*ur dlr: sirohi ele mahavir enc newdelhi45, myself compliant reqtno:[protected]dt15-4-17, ur eng visit check ac, toldthat motor, fan fault, i not agree spare partschanges, but new ac purchasedwithin19days. So i requites need to urgent replace the new window ac above model. As soon as possible
Subhas bhuin
[protected]

I have bought a Voltas Air cooler from AB enterprises, South Delhi on 17th April. The piece was defective and I had to take it back to the seller immediately and after many negotiations got another piece. This cooler was also not functional with water pouring out when the pump is on. The next day morning I have registered a complaint and since then made innumerable calls to the voltas customer care for support . After 3 days a technician came only to say that some part is defective. Afterwards no one turned up till date. The service centre personnel in Delhi were rather rude and was not even ready to listen. It is a pity that Voltas provides such poor customer care services. I will never recommend Voltas and shops like AB enterprises, Mohan Singh Market for purchase of any gadgets.

I did a big mistake in my life when i bought a voltas split ac 2 years ago thinking it to be so called world class product and since then my mental agony has not stopped following up with service cetre.
It fails every 5-6 months (I have no wonder how voltas is making huge profits from service of acs-it is substandard to fail every season, and customer is bound to either buy amc or pay for annual service)
In my case it is failing every 5th month.
1. Unit was bought in feb’15
2. Failed with-in 2 months of purchase job no. [protected] (Repair works done on odu)
3. Again failed after 3 months from last repair job no. [protected] (Odu replaced)
4. Again failed in april’16 (Idu replaced with assurance of warranty extension that unit will serve without failure atleast 2 seasons)
5. Unit failed 4th time sep’16 (5 months from previous replacement of idu-repairs accepted and engineers came and spoiled entire coil and burned the locking cabinet-photos and videos attached)
6. Units failed 5th time march’17 (Within warranty extension period)

This is enough i have had experimentation with my product.
The conclusion is voltas ac is a substandard and cannot withstand indian conditions even for 5-6 months.
Voltas is cheating customers by selling substandard products as acs are normally used for 5-6 months in year in north india.

This is my final communication with voltas either

• replace my entire unit (Idu and odu with a brand new one with new warranty)
• refund my entire purchase amount as i am already fed up with substandard quality of products and abusive and un professional behaviour of service professional specially mr yadav who do not have any ethics and understanding how to speak to a customer

5 times failure within 2 years are good enough as a proof and evidence to prove into consumer court the standards of quality of voltas.

If none of the above 2 solutions are not agreed upon i would have no other options but to go for legal proceedings under ipc

1. Section 415 in the indian penal code of deceiving with substandard products failing 5 times in 2 years
2. Charge sheet to be filed by the police / cbi in the court of chief metropolitan magistrate for offences punishable under sections 120b, 420, 409, 468 and 471 of indian penal code to ensure the magistrate take cognizance of the offences and summoned the accused to stand trial.

Background :
1. There has been intent to intentionally cause damage / harm to mr dev sharma on economic grounds, reputation, damage of property.
2. During the service visit by asi mr. Jitender chharia along with technician it was found that the lock was not functioning due to repetitive manufacturing and service defect. (Attached photographs)
3. No response of replacement of full unit even after registering case with customer care. (Received a message stating informing to get the unit repaired even after continuous failure within last 2 years)

I'm very disappointed to inform that we purchased a split AC on 18th April but nobody from Voltas has turned up for installation yet. As a company it is your responsibility to give prompt service to your customers but regretfully that has not worked out for me.
Please give me some direction with regards to returning the product as the product is just sitting in my house without use.