Voltas Complaints & Reviews

I have raised a request regarding AC installation on 24th April but did not receive any call from the technician. But i am following up with Voltas Customer care but no action until now today date it is 1st May more than a week.

The worst service i have been facing from Voltas.

Only reason i purchased this product due to respect on TATA, which is my mistake .

Service is ruining the name of TATA.

My spouse mrs kalpanabhadury purchased 1.5ton splita/c on 2013, facing frequent problem in cooling (When ambient temp more than 35deg).
Under warranty & amc changed compressor coil @ rs 10000/-.
Still problem persists. Complain dated 27/4 not yet entertained.
Kindly confirm why problem should not be resolved through other agency before applying to consumer court for claiming compensation for deficiency of service & inferior product

Bought voltas split ac 125zy (R410a) on 31 st december 2016. When used for d first time on 3rd week of april 2017, it was not cooling. On contacting d voltas customer care, an executive was sent who analysed and found that there was gas leakage. He fixed and same issue got repeated within a weak.

We are expecting immediate action to b taken from voltas.

From,
Tarun chattopadhyay
Phone :[protected]

I have registered my complaint regarding water pump issue on 24th Apr 17, but it still pending. I have been doing the follow-up with customer care executives, senior executives and area service manager on regular basis.

After a long week and a day, technician visited and left without resolving the issue, as he did not get the new pump.
Also, they committed to resolve the issue for today, but they are saying they cannot make it today as it's a labor day.

These guys are making fool of me for last 10 days. They are asking me to hold on call and that sometimes that duration is 20 min longer.

I am literally upset. These guys are not understanding the level of torcher what I am facing because of them. I have wasted my 2 days by waiting for the technician only. I have been calling them every day for 20 mins to get the status of the technician. This is really unfair, weird and unhuman.

Maine 2015 main 2 account khalifa eke 1.5 ton voltas aurora ek 1 ton lg. Voltas main first year see a abhi thak 8 baar gas bhara gaya hai phir aabhi khatam ho gya. Hamesha makenic aata hai bolta hai minor leakage hai.2500 leta hai gas bharta hai chala jata hai. Pta nhi kya thik karta hai nhi karta hai. 20000 ka aabhi thak maine sirf gas bhara chuka hu wahi lg mera full thanda karta hai aur koi dikat bhi nhi hai aaj thak uska bina service se chal rha hai. Pichali baar maine voltas customer care ko bola ki aap senior makenic bhejiyeh toh pta nhi kya bheja nhi bheja 3500 le ke chala gaya phir 15 din chala wahi haal ho gyaa. Ek no ka fraud company hai voltas. No 1 fraud company.
Mobile no [protected]
[protected]

Despite my repeated mail, verbal communication etc. Since 25th april 2017 no fruitful action has been taken so far inorder to resolve my split inverter ac 1.5 18v dya-cool sound issue. Unfortunately voltas team said time to time, we our looking for the issue n assure to be resolved shortly... Let me tell how much time wii be taken to resolve the issue... Pls delivered you commitment through your work rather by words.. Hope this time you will be addressed my concern...
Purchased from amit sales, fafadhi, raipur, chhattisgarh on 23/04/2017.
Thanks
With regards
Rupesh
Customer of voltas
[protected]

Hello,

My name is Sudhir Kumar and I have purchased this voltas 1.5ton window ac from croma indirapuram Ghaziabad on 3rd April till now this my 3rd complain. I registered my complain regarding water getting collected inside the cabnit of ac on 23rd of april even i called the engineer also but till date no one visited my place and now ac is making trouble, display is showing "d.f."
I don't know what it stands for but it looks like you guys have no concern regarding customer's complain, that's why we go for the product like hitachi or o general as the have good after sale service.

This is my complain id or the message i received for your end is given below,

"Dear Voltas Customer, your Sales Enquiry request no is [protected]. For any further assistance please call our Helpline [protected] (24X7)."

Regards
Sudhir Kumar
[protected]

I, Smt. Padmasri, bought Voltas cooler on 23/04/2017 and when tried to use it then it has been noticed that there was power on issue with the the cooler. Complaint has been raised to the Voltas customer care on the same date (i.e. 23/04/2017) and received call back response from the Voltas cutomer care on very next day during my working hours and the response was that the service will be provided only during their business hours (i.e. between 9:30 AM to 6 PM). Since I will not be available at my home from Monday to Friday during the above timings, I request them to proved the service during weekend (i.e. Saturday, 29/04/2017). They have agreed to the request. But I didn't get any service.

It is horrible summer and my family is suffering.

Hi Voltas, I bought air cooler in Feb 2017. From the past week it's stop function the water pump. I raised a complaint to Voltas toll free number, they said their technician will get back in 24 hours, later I followed up after 48 hours and then they gave me a nearest service centre contact number. When I called the service centre said the water pump is not available with them and it take a day to get. Now it's 5th day i was calling the service centre but no response. Please take this complaint further and get this issue resolved as earliest as possible.

Feeling frustrated with customer service of Voltas.

I have purchased a 1.5 Ton Voltas AC from the Authorized dealer M/s Sargam Electronics Central Market Lajpat Nagar New Delhi-110024 vide invoice No.SA12-02006 dated 22.10.2016, during its operation an unbearable noise
noticed & accordingly complaint lodged to the provider as well as the dealer of products, my complaint forwarded to the dealer K M Enterprises but only
inexperienced service engineer deputed resulting the complaint is still alive and no fault rectified failing which the consumer is feeling uncomfortable even
after expenses a huge amount from his salary to avail such facility but it is regretted that a reputed brand is not providing his services as per their Norms, Therefore it is requested to intervine in the matter and force to manufacturer to replace the same in the interest of Public.

My voltas window 1.5 ton heat n cool ac stopped working... Talked to service centre regarding this... I was told that the compressor is not working and it needs to be replaced... My ac is 4 yrs old so though the ac was not in warranty the compressor was in warranty. I got it serviced by voltas authorised service centre on 21 march 2017... But since then the ac was not working properly, it was struggling to reach even 25 degrees... And when i set the temperature to 24 it used to trip before reaching that temperature with stabilizer showing overload... This was a newly arises trouble... Earlier the ac was able to reach even 20 degrees without any struggle (Did that once or twice just to check the cooling capacity)... Now it struggle to reach even 25... Regarding this i called the customer care n the service centre... They took back the machine for recheck and now they are saying that it is in proper working condition... And this is not a issue and that overload on stabilizer is due to voltage fluctuations... Voltage in my room never went below 190 v input to stabilizer.. So the ac receive voltage in its working range and all these issues arise after the compressor change... The service centre people are not accepting the fact that the ac is not cooling properly... I have called voltas service centre a number of times but there is no one to give technical advice... And these service centre people are also misleading the costomer care people by not accepting the trouble... Kindly help..

I have purchased the voltas split inverter ac 1.5 ton 18v dya-cool from amit sales, raipur, chhattisgarh on 23.04.17 and it was installed on 25.04.17 soon after its installation it given sound and auto switch off problem the matter has already been highlighted to amit sales as well as voltas immediately but no action has been taken in regard to its replacement/rectification. May kindly be looked into the matter and request to resolve the issue at the earliest... Thanks
With kind regards
Rupesh
[protected]

Sir
We have register a complaint of repair our split ac made by yoir firm on 05.04.2017. Til date it couldnot rectified. Our s n college, kollam, kerala purchased this product from kollam itself. It is plased in research room of botany department where reseach materials are kept in temperature controlled condition. It was morethan 20 days the ac was dammaged. I request your kindheartedness to attend the matter and resolve our grievness as early as possible.
Contact person. Dr. C. Shaji, head, dept. Of botany
Contact no. [protected]

After many a time complaining about ac is not working, the technician is giving time after time but not attaining the issue. First the technician came without spare parts and second time without gas.
The complaint was lodged on 19.04.2017 but till date not solved. I fade up voltas and will never buy a votlas product. Enough is enough.I done with this company. My complaint no is[protected] & [protected].

I have registered my complaint on 18th april 2017 at [protected]. They told me that their system is down and asked for my address, mobile number and name. The technician visited the same day and charged me rs. 1600/= the ac stopped working on the same day after sometime. After 7 days i came to know that my complaint was never registered in voltas system and someone from their customer care passed on my private information to a private service center fraudulently. This is a criminal offence as the persons pretending to be voltas technician could harm us to any extent.

I complained voltas headoffice in delhi, but i am shocked that they did not attend my compaint till now 26th april and not taking any action against their customer care. They can track my phone call if they want.

Whenever you make a call at customer care, there is a voice... "your call may be recorded for internal tuning purpose", but that is just useless.

Very bad experience with voltas.

I have lodged a service call request for servicing of split ac on 21-apr-17 with voltas ac servicing on phone no. [protected] on 21-apr-17 but till date no one has turned up to attend the same.

Service request no. [protected] dated 21-apr-17 and appointment scheduled on 24-apr-17 but no one turned up for service.

I wonder why such a reputed brand is unable to provide service to its valuable customers. we are suffering because of no service from voltas.

Respected sir
Your valuable company market listed. I am buying new ac from great eastern model no voltas 245zy_b/2ton.. On 20.22017... Past time i inform to u... That time your companies labour is recover..
Bt again same this prblm not sufficient cooling.
I want to know u.
Ur company is market reputed so... Why again and again i suffer this we r customer
So... I am purchasing first hand machine... Not 2nd hand
Mobile no [protected]

Brought new ac 20 days ago but its not cooling at all. I called your team for service 5 days ago but no one came to check it and even they dont care for their customers. And also just 20 days old ac needs to get repaired. Such a bad company voltas is. You are not able to satisfy your customers.
Very bad experience
0 out of 5 in all way and manner and category.

I called Voltas Customer Care [protected] on Friday 21st of April 2017 to book a free service of Voltas 1.5 ton split AC. I received this request no. and was told that the technician will come in 24 hours. On asking if she can tell me about time slot when technician will visit or his name or contact number. She said that she cant give any such details and that the Technician will call on his own before coming. I found it weird as somebody has to be home throughout 24 hours for getting it serviced. I stayed back at home whole Friday and waited till Saturday mid day. I made a call and get to know from customer care that service center does not work on Saturday and sunday and they actually meant 24 working hours. According to them, technician can come anytime till Tuesday end of their working hours. This was ridiculous to know that people like us who works whole week and can get time only on weekends to get such services done cant really get it done as the service center near to my home doesn't work on weekends. As a result, I took leave from work on Monday to be available at home. Surprisingly, no one turned up. I again called customer care and they just repeated that same answers that they will make sure that technician visits on Tuesday as they have maximum 3 days TAT and that they are making my request as urgent. I had to take off on Tuesday as well. Till midday, I had called customer service thrice and everytime they gave me same stupid stories. They also gave me a service center number to contact to[protected] named some vintage service center where phone kept ringing but no body picked my n number of calls. On complaining about the same to customer care, they were like Mam we cant make calls but we are sending request that they will give you a call asap. No calls received. Lastly, all frustrated, I called customer care again to talk to some manager/supervisor, whom I was told is busy and that a call back will be arranged the moment he will get free and their TAT is 4 hours. I am not surprised not to get any calls from any technician or any surpervisor or manager because voltas is a most pathetic company I have bought a product from. I fail to understand what kind of TAT they follow or they are just sitting their to fool customers.

My name is imran obaid.
Mob. No.[protected].
Breakdown request no:[protected]
Prob: to change indoor coolong coil of my split ac 1.5 ton _2013

The concerned service person saying that he didn't get cooling coil, since 10 days
. My ac was in service center past 10 days.
And, still no issue resolve..
Before that, he came after complaining 2 week rigorous follow up.
My earlier complain no. : [protected]&[protected]

And when he came and take away my ac, cooling cil still not change.

Ready to pay whatever he charged but still as per say parts unavailable in company.
Within 3 year how of buying how it is pssible.

To service one ac whole this month get washed away in doing follow up.
And result is zero.

If possible.
Do needful coreection asap.
Regard
Imran obaid
A 458
Mayur vihar phase 3
New delhi
110096