Voltas Complaints & Reviews

Air condition need service for weight washing hence i have logged several calls through call centre and assigned to local service dealer but they are reluctant to service at my place hence insisting to take it to workshop which would cost be on transportation apart from service cost... I called again your call centre for updating this... They once again assigned it to the same service dealer at cuttack odisha... One service person named sagar called me and told that no service would be provided at my place and if i can get similar service from any other place then i must call them... Not voltas... This is very painful on a part of customer if post sale service would be treated like this... Pls help and resolve this kind issue which really hampers the brand equity... Awaiting response... Thanks jagat mohanty ([protected])

Maine 2 split ac sahney electronics se August me khariede the Abhi main lagbhag 15 din pahle complain khud jakar aasiyana ke service centre per karwai 13 5 17 ka appointment Mila uske baad na hi koi aaya na hi massage Mila [protected] appointment no fir mai Gaya to dusra breakdown no Mila [protected] uske baad bhi kuch nahi Hua kal fir ak appointment no Mila [protected] voltas kewal yahi service deti hai kya jab aaj fir maine servicescentre per call ki to bole ki aaoko bahut jaldi ho rahi hai to aapka kaam nahi kar paunga aapko soch samjh kar ac lena chaiye tha ki doctor ne bataya tha ki voltas lo ab main bahut paresaan ho chuka hu ab main online consumer foram me complaints karunga (voltas service is very poor ) ritesh Chandra mishra [protected] [protected]

I have purchased voltas ac from filpkart in the month of april. Installation​ is done by end of april month. But cooling is not done by ac. I have complaint to customer care about this. They had check the ac and inform us about the problem of coil leakage but they haven't replace it till i booked the complaint in starting may. Sir this is one of the worse service in india. I already have one more voltas ac but after purchasing second i made a mistake. I yet haven't toke advantage of recent purchase voltas ac. Worse service ever...

I'm purched karaikal show room new volts 1.5 ton ac. Show room person asking insulation charge s & delivery free. But it's customer service centre {thiruvarur}person asking 1000 rs insulation charges. My side asking show room person free insulation charges. But service team asking our side insulation not cover warranty period. So i'm totally confused. Why ur service and show room ur produced different comnication. I'm dissatisfied ur produced. Perporly ur commitment... By vijai ganesh

Its been more than 15 days that my compresor replacement request has been submitted and I havent heard anything back from the service centre. I have been chasing since then but in vain. Not seen such a pathetic company with zero customer satisfaction. Regretting my association with such big brand.
Its been five years that I have bought voltas split ac and since then i have been regretting my decision of buying it. Every year i have to get the gas refueled and in five years its the second time that my ac compressor has to be replaced.
Customer support is far below expectation and service centres are so local that we would rather prefer getting it checked by another company technicians.
The mental harrasment that one goes through is beyond imagination..
Such a pathetic and horrible brand. As we say- naam bade aur darshan chote .

I complained on 12th may and till then four technician came to check. They changed pcb but again didn't work. The technicians are not well trained and cannot make the things right. It summer time and cannot live like this. I bought ac thinking that it is tata product but now will never buy any tata product. Need to take action urgently otherwise more strict measures need to be taken. Change the ac and take the old ac back.

I raised a complaint with Voltas Customer care on 30 Mar 2017 for repair of my Voltas Blower type cooler but in vain. My service request No is [protected]. 100 request were raised telephonically but no action either from Voltas Customer caren or service vendor i.e Moon Star Air Works.
Its almost 02 months and as summer season is going on not respite from Voltas customer care.

Request to take necessary action against Voltas customer service for Cooler.

My self wnr karthik, resident of bn reddy nagar, hyderabad (500079). We have bought a voltas air cooler last may-2016. He have used for 2 months during the summer, later packed it. Again we have opened the pack and started using it in first week of may-17. We have observed that cooling was not happening, hence lodged the complaint at voltas customer care ([protected] - toll free number) on 6th may-2017 (Complaint no - [protected]. Till now no technician come to our home to repair it. We made many followup with customer care, every time they say they will call back and send some one but to our surprise no one call us back.

My wife (Shapuram chandana) who lodged the complaint on 6th may 2017 is a 9th month pregnant lady and she is unable to resist this summer heat. She repeatly called the customer care but all her efforts went in vein.

We request you to help me with compensation from the company which made my wife to suffer alot.

Dear sir i brought new voltas split ac on 28/03/2017 and on 6 may 2017 its stops working. After long flow-up with customer service and service center, technician visit my home on 13 may 2017. After inspection he says ac unit power circuit board (Pcb) need to replace. From last two days i am regularly takes flow-up with service center. They give feedback part will be pending from voltas side. Now i call to voltas cce says after 24 working hours my problem is solved and raise a different complaint. 6/05/2017 breakdown request no-[protected] 16/05/2017 breakdown request no-[protected] now i am frustrated from your service and customer support. Please solve my problem as soon as possible or take your product and refund me asap. After long fllow up with cce i get asm number on 17/05/2017, he says your issue will be solve after two days. Now i am calling but he did not pickup.

I am very frustrated please take back my ac and refund me, i never suggest or buy any voltas product in future

I had bought 12 nos. 1.5 Ton split air conditioners. about 5 years back.
I am surprised to see that no one from Voltas turned up inspite of my repeated complaints that there is design problem and all the ac needs to be replaced. They started failing within few months of installation within warranty period only.

You will be surprised to note that the outdoor unit fan is made of such a poor quality that most of the fans have broken during normal running.
This fan breakage has damaged the poor aluminium coil also leading to my loss of Rs.[protected] per ac

I have spent this amount for almost 4-5 units and more units will need replacement.
Voltas need to note and acknowledge that this Vertis design was a big failure and all my 12 air conditioners should be replaced immediately.

Dear all

This is informed to that your service confirmation is not on time. When i talk to customer care about your service schedule your associate told me that your registration of product is 25 may 2016 and your purchased date of your product on 9th may 2016. Your service associate told me that your ac service is out of warranty it will be paid. Will you told me that where is my fault. This my fault to purchase your branded product for this kind of service. May be in future i never consult to any one about your purchase your product. If this kind of service are you given to customer.

Gas charging of my voltas split ac 1.5 ton was done by voltas service centre (M/s unique enternational) on 18.04.2017. I was charged rs.1800/- for the gas charging and was told that in case any complaint within one month no visiting fee will charged. Further in case gas charging is again required it will be done free of charge for three months. As the cooling deteriorated i made a complaint on 12.5.2017 (No.[protected]) i. E within one month. No one visited but i was informed that a gas technician would visit. No one has visited till date. Now the service centre intends to charge me for the visit because they have not attended my complaint within one month.

My complaint should be attended to and no visiting fee should be charged for this visit.

Sir mera name jitesh mahindra h me ganganagar rajasthan ka rehne wala hu mera mobile no.[protected] h sir mene 26 april 2017 ko VOLTAS ka cooler 14200 rs. me purchase kiya tha usi din se cooler me water leakage ki problem aa rhi h company me complaint bhe krwa di or 3-4 bar service center wale bhe repair kr gye lekin problem abhi bhi h or 3 din pehle service center wale cooler le gye the jo abhi tk thik nhi hua sir ye new cooler liya h mene company ese change krne ko bol rhi pr service center wale D.O bnane se mna kr rha h or cooler bhi unke pass h please aap service center walo se baat kro or D.O Banwa do service center ka mob. no. [protected]

I purches voltas air cooler on 5th of june 2016, model: voltas 50 litres vn-d50e desert cooler. And within 5 days problem
(Started some time sensor stoped working, some time fan, i asked for replacement but no action it taken so far, till facing same problem, this time
Cooler motor, and sensor and alarm, is not working. I made a complain for repair and replacement bt no action taken. Just every time technician visit they fix and go, and again next days problems remains the same...
I am totally fed up with voltas worthless product.

I need replacement because its still under warranty.

Worst service and people from voltas.

Very recently i have taken Voltas AC from Flipkart less than 2 months back.

It is giving lot of noise right from installation. Till date i have given complaint 3 times & the concerned engineer came twice and not able to resolve the issue. no one came for the 3rd call.

I was very much disappointed with this bad quality of the product.

In our Family we have taken 8 Voltas Ac's and having lot of respect...

We have bought a voltas AC, 1.5ton 185zyja model on 29/4/2017 from south india marketing agencies, tilak nagar, hyderabad. Bill number: 6652.

We iinstalled it on the very next day.
When we tired to on it, it didnot work, we made a complain and next day they came and told us that there was no gas, later they said welding is required.. As it is a new AC why should we do all this.. and how can we trust after doing so many repairs.We complained regarding this, but no one responded.

We need replacement for our AC as soon as possible.

I called voltas customer care centre dat my window ac is not cooling properly on 18 april 17, request no. Is [protected] they sent a service man he said gas to be filled in ac. I said ok to fill gas, 350/- visit charegs and 1850/- for gas filling and service charged taken from me. He said that they are giving 3 months warranty for it. But just after 25 days ac was not cooling when i called dat engineer he came and said your ac coil are dameaged now you have to pay 7200 for it. I was shocked, i mean 20days back i gave 2250 and now i will have to pay 7200 . How ac coil got damaged within 20 to 25 days. I will not suggest any one to buy voltas product. I m very upset. I dont have any other solution.

HI

I have purchased Volats 1.5 ton split AC on March 29, 2017 and got installed by Voltas people they provided me reciept of installation.Hardly 48 hours were passed colling effect was zero I spoke to voltas people they inspected and said gas is leaked after insattalion of Gas colling effect is again zero.
U guys have cheated by installing faulty product. I have called up your team for replacement of my unit. I cannot scarifice my time on new AC repair work following up with you guys and waiting for gas to be filled .

Its my request send a new 1.5 unit split ac and take this uselless unit.
Thier is no point customer paying up you and making follow up with you on solving issues, I would not recommmend any one VOLTAS and will surely take this up to social media.
Awaiting for your response.

Thanks
Divyansh Rai

O, voltas customer care

today i booked a complain regarding my 1.5 ton voltas ac which is out of warranty purchase 14 month back.

Complain was regarding. Leakage of water from the internal unit on centralisef helpline no. Req no . [protected] dated 14 5 17.

Two people supposedly from voltas came to cater my complain (mo.No. [protected]).

They switched on a.C. & one went up to see the external unit after some time asked one to switch of[censored]nit & again to switch it on. On switching on cooling went down to zero, where as there was no complain with cooling prior to his touching of external unit . Gas was manually leaked by these semiskilled technician.

Problem not rectified asking rs 1800 for gas filling.

Please send senior technician urgently with proper resolution of this cheating.

Functional unit ac has been converted to nonfunctional unit now.

I am not expecting such type of cheating process by a world reputed company tata .

Please take proper action regarding this.

Thanking you

dr. Ajit kumar

I had logged a service request vide complaint no A[protected] on 19th of April. After couple of days a service boy carried out the dry service and it was detected that AC require some service & needs replacement. I told him to do so. But no one from Voltas is bother to do anything.

Is this how Voltas provides service? I think I made a big mistake of buying Voltas AC. Voltas might be a big brand name but I think any private service provider would have done a much better service job.

I am not presently able to operate my AC. This hot climate is also causing lot of problems.
I am making a final request to Voltas to resolve my problem. Failing which I will be forced to approach consumer forum. Hope my request will be attended to at the earliest.