Voltas Complaints & Reviews

I had requested voltas for paid service request, I received request number - [protected] and was told during call that we will arrange a visit today itself as it was requested that it's very urgent beca(use there is water lickage as well) but I received the message that engineer will visit in two days. Even after two days there was no communication from voltas. When I called voltas customer service people, they rescheduled the visit and was not sure also when engineer will visit. I requested to speak to the supervisor, I was told supervisor is not available and then I said I will hold till he gets free...then Executive disconnected the call. This is not the first circumstance, I have faced many such circumstances. If this is the kind of service we receive from Voltas, it's really pathetic and I would never recommend it to anyone.

The date of purchase was 5th Feb, 2016 . The registered mobile number in Voltas portal is [protected].

Customer Name: Ashimendra Narayan Chakraborty
Age: 80+

Complaint : I purchased a 1 tonne Voltas AC from Great Eastern Trading Co. Asansol on 5th Feb, 2016. After installation, it did not function properly even one day. I have complained and requested a replacement of the product by calling the customer care several times. Only once a technician visited and confirmed that the product is faulty.But after that the company is not at all taking ownership or acknowledging my request to replace the product.

My complaint numbers were: [protected] and [protected] at the Voltas customer care.

Regarding the purchase of voltas ac 1.5 ton 5 star 185jy on april 28, 2015. Since the purchase date, there has been 20 complaints with voltas service center still the product has not been working properly. The issue remain persistent. Voltas is taking it very casually, no serious assistance has been provided, complaints after complaints, and visit after visit. They have not been able to provide the resolution yet. I am extremely frustrated with voltas.

Its been 5 days that I've called the customer support for claiming my free ac service..although my scheduled visit was due on 18-04-16 yet nobody showed up from their side uptil now neither have i received any call or any sort of message from their side. I've called them like thousand of times..yet i am waiting my ac to be serviced. My request number is [protected]. And one thing is sure that i am never gonna install any voltas appliance in future seeing this pathetic service. Thanks for giving such maiden experience. Had i listened to my friends about installing o general AC, i would have saved my time on repenting.

To the managing director voltas ltd subject: requesting for replacement of window ac 1.5 ton dear sir i would like to bring a problem to your kind attention that i am facing a major problem in newly purchased window ac for non cooling since the date of purchasing. I had bought a window ac 1.5 ton.

We have purchased voltas 1.5 ton 5 star ac from you. We have installed the same on 20th march 2016, with the help of my brother he is doing installation work in a local ac dealer. We are facing some issues from the date of installation, ie cooling is not coming from that a/c. We thought to solve the issue by getting customer service from voltas. We tried booking free service from voltas customer care, but the response is very poor. Still they have not respond to our problem, we tried them from the date of installation.

We are totally not satisfied with the product purchased from you. So we are in a situation to return the product. So we kindly request you to please replace the ac with good customer service company product or else kindly refund our money.
I conduct voltas customer service on 19.04.2016 4.00pm they told me ur purchased online and instal urself so we could not give warranty.

Kindly take this issue as most urgent and solve the issue at the earliest.

Regards
C sambath

This is regarding the very unprofessional behavior of Voltas customer care.
on 4th of march is raised request for the installation of newly purchased ac in the Voltas customer care and on the same day one of the engineer visited and did the installation of the AC. After completion of the installation i noticed that AC was not aligned properly and was slightly tilted. i asked the engineer to rectify it then he said that roof and wall alignment is not correct that's why AC alignment is tilted.When I asked for the installation bill, he said that it will be mailed to my email id so I said ok knowing we all are going hi-tech so I also did not pressurized him for the hard copy.
Even though AC was installed I was getting calls from the voltas regarding installation, in reply to which I confirmed that my AC has been already installed. Suddenly I received cancellation request to which I did not pay attention as my request was already fulfilled.

but after few days when actually summer started we noticed that water is leaking from the AC. i complained about the same in the customer care, they did send engineer who upon checking said it was happening due to the wrong installation of the AC and said it will be fixed by different engineer and went away.

i waited for the different engineer responsible for installation thing but they did not turn up so i re logged the case, again engineer visited and said that it will be done by different engineer.

i again raised the ticket and escalated the case to voltas seniors and after a long call(Sudipta Chakravorty (Area Manager ), it was said to me that installation was not done by Voltas. my concern is if the engineers were not from voltas then where they come from?and who send them ? when the complaint was done in the voltas customer care. After so much discussion they promised that they will call me back and will update on the status but nobody called me up. Also i received message of cancellation. It seems Voltas brand which was known for its customer service has degraded their quality and is now least bothered about customer complaints. Even seniors do not take pain to fix the customer problems what they want is just to get rid of it.

I need immediate fix of my problem.as Due to that wrong installation my wall is getting damaged.Moreover how can they cancel my complaint without seeking confirmation from me Really pathetic service am fed up and mentally stressed up following Voltas people as its not easy job to talk to these people, they will make you hold for long hours waste your time and will not work on your concerns.

To

The managing director

Voltas ltd

Subject: requesting for replacement of window ac 1.5 ton (4011176a16dc00689)

Dear sir

I would like to bring a problem to your kind attention that i am
Facing a major problem in newly purchased window ac for non cooling
Since the date of purchasing. I had bought a window ac 1.5 ton 7 april
2016 (Bill copy attached) from electromart located at plot no 111,
Sector-4 vaishali ghaziabad against serial no (Retail/0163) in cash of
Rs 23700/- including tax. Manufacturing date of this ac is april 2016.
After searching out on different website, finally i was choose voltas
Ac due to big brand name and its reliability. I was very happy to
Purchase this product but i found later that it all is fake and
Illusion.

I have logged this issue to voltas service center vide complain no
[protected] and [protected].Dated 15 april 2016 and 17 april 2016
Respectively. Your mechanic (From ideal service sector 12, noida )was
Visited to our premises to solve the problem on 16 april 2016 . He
Told us that there is capacitor problem in your ac inside which is not
Working properly and if it will be changed then your ac will be
Functioning smoothly. On day after 16 april, another mechanic ( mr
Shahrukh khan from ideal service centre, noida ) came to our premise
To change the same but he was also unable to resolve the problem as he
Took wrong capacitor of baba co (Photograph attached) which was not
Support to this ac . I refused to change it and wanted to take with
Higher official .A very poor service is being provided by company and
Service center. Moreover technicians are not having good knowledge.

During the third inspection, again your mechanic ( mr dhanish) was
Visited to our premise on 19 april with correct capacitor but after
Securitize the ac ((Photograph attached)) he found that it is not
Problem of capacitor but it is problem of relay which is put on
Circuit pad and operating the input and output connectivity
(Photograph attached). He suggests me to change to complete panel
(Photograph attached) with existing panel board. I didn’t allow to
Changing this complete panel but wanted to replacement of faulty
Product.

On 18 april 2016 . I have also visited the dealer premise eletomart to
Replace the ac and met with owner of mr ghansyham but he told me that
I am not responsible and cant to replace the ac once it sold out to
End customer. He said that i have filed a complaint regarding your
Problem but please don’t sit here and visit to service center located
At raj nagar ghaziabad or visit to nearest service center.

Please answer me a one question that why do i changed complete panel,
Capacitor and other parts of new ac which is manufacturing default of
Ac . I know that you are giving me sufficient warranty to replace the
Parts of ac but why do i changed while i have purchased a new ac with
Cash payment.

I really don’t understand what a rubbish and ridiculous way to sort
The customer problem. I am very disappointed and depressed with tata
Product. I never advise to the anyone to purchases voltas product. I
Also lost my peace of mind after purchasing the defected product . I
Could not take benefit of it in summer season.

I shall be obliged if you consider this matter very seriously. If you
Want to approach me to go consumer court, i will go and have enough
Time to spend for compensate of harassment.

I would appreciate either you arrange replace my product completely or
Return my money at the earliest.

Thanks in advance to tata group

Regards

Ankur gupta

Hi,

I am writing up here for the request ([protected]) to install AC in my house, which was supposed to be completed by today EOD but technician didn’t even showed up. I am working professional and taken a leave for a day to make the installation complete which got wasted because of your highly unprofessional team. Below are the sequence of event that happened since I made the request for installation.

18/04 5:00 P.M
I made request for Voltas Air Conditioner installation on 18/04 around 5:00 P.M, and scheduled installation next day 19/04 at 11:00 A.M. The customer representative assured me this request will be resolved within 24 Hr and AC will be installed by 19/04 05:00 P.M.

19/04 11:00 A.M
The service technician didn’t called me in the morning, after contacting the customer care[protected], I got service center number ([protected]). 2 times the number was busy, 2 times I gave full ring and no one responded, 2 times I got call waiting.

19/04 11:30 A.M
Checked with Voltas Customer Care[protected] again, representative forwarded the request to service center. Added more information that I need installation to be completed by 1:30 P.M.

19/04 12:00 P.M
Service technician didn’t called me, checked with customer care again, they assured installation will be done by today EOD, and that they have again forwarded the request to service center with this information.

19/04 3:30 P.M
Checked with Voltas Customer care, the representative was helpless, not willing to transfer the call to senior executive. After struggling with him for half another 10-15 min he transferred the call to senior executive.
She checked with service center and told me installation will be done tomorrow and it can’t happen today.
Since she was helpless, asked her to transfer the call to senior/manger.

19/04 4:00 P.M
I was connected to area manager Sadiq Tasha ([protected]), after knowing I can’t take leave another day (tomorrow) for installation he asked me to wait for another 30 min. He said he will be checking internally and will get back to me in next 30 min, noted down my contact.

19/04 4:30 P.M
Service technician didn’t called me, Sadiq didn’t called me. I tried calling area manager Sadiq ([protected]), he didn’t responded even after 2 full ring.

19/04 5:00 P.M
Called Customer care and asked to connect to area manager, but he didn’t did. Instead he connected me to service center executive. Service center executive checked for available technician and said this installation will be done tomorrow because i[censored]navailability of technician. After struggling with him to make it happen today, he asked me to wait for another 1 Hr after which technician will call me and let me know by when he will be able to do the installation. I asked him to transfer the call to senior executive. He transferred the call to Gurtej Sharma Senior Executive Chandigarh.

19/04 5:15 P.M
Gurtej Sharma – Senior Executive – Chandigarh,
I explained him the issue, requested him to make the installation happen by today EOD. I called it out the my area manager Sadiq is not responding, you can connect me to Sadiq manager.
He Tried calling Sadiq tasha area manager, but sadiq didn’t responded again. He called Sadiq manager, Shravan who is the branch manager who too didn’t responded.
He then sent and sms to Sadiq tasha/Shravan with following details “Navaneet Kumar want installation today“, message was delivered successfully at (5:34 P.M), he didn’t get the response till 6:25 P.M.
He contacted service center number [protected] which was switched off.
He tried calling the area manager, branch manager, service center but no response from any side from last 40-45 min, he finally gave me this email alias and asked to write up an email.

He didn’t shared branch service manager contact (email/phone).
He was not able to summarize the issue and write up in an email to me.
He can’t transfer the call to his manager, nor he can share his manager name and contact.
He didn’t have contact detail of higher authority, not aware of who is monitoring above email alias ([protected]@voltas.com)
He is not even aware of any SLA for the response to this email.


From the Audit Detail he can only call out below info :
1. Technician will be visiting tomorrow.
2. Asked to call service team for more audit details.
3. Technician is still not assigned for this request.

19/04 07:10 P.M
Technician didn’t called till now, Writing up an email higher authority assuming it will be monitored by some one.

Important Contact involved in overall discussion.
Gurtej Sharma – Senior Executive – Chandigarh,
Sadiq Tasha – Area Manager - [protected]
Shravan Kumar – Branch Manager.


Thanks
Navaneet

I bought Voltas 183 lye 1.5 ton AC from vasantham home appliances Thiruvallur, it takes 5 days for installation from Voltas service side and Also no proper tools used for drilling my house was very damaged due to drill, for free installation the technician got 250 rupees from me. My reference number is [protected] i need proper action agaiNST installation team

I have purchased an ac - voltas 185zyj 1.5 ton 5 star from kohinoor vashi. But after installing the unit, ac was not working as per commands given from remote . So the man who came for installation (From voltas) told it would likely be a problem of remote .So they took the remote telling they'll return it tomorrow for sure after checking the problem. But after two days after we calling them they told it would be a problem with ac unit, the remote is working well .They are telling that we should change the defective parts . But we told that we bought a new ac and we got a defective piece, so why should we repair it, we should be getting a new one. It's been about more than a week kohinoor and voltas both are cheating on us about replacing the unit . They are just stretching the process and no perfect reply has been given. Full week we called them about our problem and they don't reply perfectly. Never gonna buy voltas product in life ...
And i'll also recommend all my friends and relatives that stay away fromvoltas ...
Voltas have worst customer service ...

Navratan pcs ltd., 1/109, opp.Yellow gate, carnac bunder p'dmello road, masjid (E), mumbai-400 009 (India).
On above address, we have complaints about water purifier. We need service of water purifier. Please send executive as soon as possible.
I am very obliged.

Thanking you,

Consumer no.[protected]
date.15/4/16
address.block no.80/480 kurla camp near kali mata mandir ulhasnagar.04
request a installation

I bought 5 star voltas split ac on 15th april and requested for installation, but i regret to inform you that even after 4 days no one came for installation. I have called voltas customer care several times and also send escalation mails to '[protected]@voltas.com' & '[protected]@voltas.com' - even sent 2 reminders but of no use. The new ac is kept in packed condition at my home, i have made full payment on 15th april but not getting benefitted - still i am living with no ac in this unbearable weather condition...

Kindly send someone at the earliest for installation.

My complaint id: [protected], [protected]

We had purchased a voltas 1 ton split ac from a m/s reddy electronics & home appliances, vijayapura 3 days ago and got the product delivered at our home.

After collecting the money for the ac, the persons who delivered the ac left saying they would return in an hour for installation. 3 days have passed and the technician is yet to show up for installation. When contacted, the store owner just says that the guy will turn up an hour and this has been continuing for 72 hours.

All efforts to reach voltas - through toll free numbers, sms, online complaints, emails have been futile with nor response received from any of them.

This is very unprofessional and is a case of washing off one's hands of the matter after the money is received.

Kindly look into this matter

I have bought a new voltas split ac this month. .But the ac is not working properly. . Cooling effect of the ac is very poor. .Vertical swing is not working properly. .And the worst part is that the service provider for the same is not paying any attention towards our problem. .Ghey are just giving lsme excuses for all these problems. .I have never expected such delayed and ignored services from voltas. .Please help me to sort out my problems as soon as possible. .

I am very disappointed with Voltas company to have a new AC with the problem of non cooling. I have called up so many times to customer care but they used to say always that our technical person Will reached by tomorrow and tomorrow so on. After 14 days of follow ups I gave 2000 rupee to local technician for filling required gas in compressor which is not acceptable at my end because I had purchased this AC on 2 nd April, 2016.
I am very tensed to say that I have four free services but in reality there is no hope to get these free services.

Thanks,
Jay Shankar Dixit
[protected]

I would like to submit that my dad purchased a voltas act last year its warranty expired in Feb 2016. ..very next day we observed it was not cooling properly ..upon complaint the mechanic found that defect was due to leakage of cooling gas I paid him 1800 and he filled the gas. He left my entire wall in filthy state caused by his dirty hands and spilled dirty water all over my balcony and room. Upon complaint a second guy came over he cleaned the house to my satisfaction and he himself accepted that house was really left in a mess. Now after observing for one week I find that cooling of ac has not improved and even at 18 degree temp it doesn't cool properly. I tried reaching your customer care on FB however no satisfactory response was given and they kept begging me for additional time. I request you to see to my complaint as soon as possible and please don't give me a chance to move to legal measures to get my ac in place.

We have lodged complain with the company for breakdown of ac which is under warranty. Accordingly they have deputed. Accordingly they have deputed a service office, whose engineer came to attend and made a remark there is defect in pcb and has informed that it will be sent to voltas for repairs. They have taken on 11/04/2016 and we are following with them daily and everyday they say that it will be done tomorrow. Based on which we are waiting skipping the office.

Till this time no proper response from the company or from the service provider, which is disturbing us a lot and we are to be in home leaving other work.

We are mentally harrased and do not know hot to proceed further.

My Window A/C of 1.5 ton bought on May 2013 needs a new remote as its remote is not working. The temperature switchboard attached to A/C is also not working properly.
I have made the 1st complaint on 2nd April 2016 but even till today (15th April 2016) nothing has been done from Voltas side.
I have never seen such a poor service of any A/C manufacturer in India.
If it is not resolved soon I will be having an extremely bad taste and will recommend in future to everybody not to buy India products.
Hope you will resolve the issue soon.

Voltas company is making fool to their innocent consumers in the name of two free services of air conditioner in one year. I had brought a voltas split ac via snapdeal in nov. 2014.Due to winter season at that time therefore it was requested in april 2015 to voltas customer care to install it and their personal install it in april 2015. I did not avail the first free service that was due after summer season in a view to avail the second free service before next summer. On 13 april 2016 i made a request to voltas call centre for servicing of my ac. They sent their service personal on the same day. But i felt surprise when service person of voltas said to me that it is now out of warrantee. I find mysel[censored]nable to understand how can i avail the two free service offered by company. After purchase in november 2014 there were two options for me to install it either in winter or before summer season 2015.I had choose the second one as there was no purpose to install it in winter. Now i wanted to avail the second free service before summer season 2016 as ac was installed in april 2015.But all persons ie customer care person, service person etc are giving excuse of out of warrantee. It gives me a feel of cheating by company.