Voltas Complaints & Reviews

It gives me immense pain while informing that I had purchased a 1.5 Ton voltas invertor PANACHE split airconditioner in July 2009. During the year 2012 in the month of April my this aircondtioner showed the problem as E-6, which I had complained to your service centre and your authorised service centre HVAC Solutions had rectified/repaired the PCB of the aircondtioner on 5/5/2012 and charged a sum of Rs 4000/- from me. After few days again a problem started in my aircondtioner and the problem was displayed as E-4. I again called complained to the call centre and the same service provider attended the problem and stated and that gas is short in your aircondtioner and topped up the gas and charged Rs 1800/- from me. However the same problem was displayed after 3-4 days. I again contacted the HVAC Solutions many times but they did not turn up for the rectification of this problem.

Now this year also in the month of March 2013 on 25/3/2013 I have lodged a complain vide complaint number 13 MR 2505926 and as no one turned for this complain rectification hence I again complained vide complaint number 13 AP 0805614. On 8/4/2013 the engineer of M/s Cool Lite Referigeration visited my house and took the indoor PCB for repairing and then on not tracing of the fault took the indoor motor for repair and then again after one week he took the outdoor PCB as again he was not able to track the problem of my aircondtioner.

Subsequently the engineer on 30/4/2013 stated and that this PCB cannot be repaired and it has to be changed and we have put the reqeust in the Voltas company . However the engineer said that PCB is not availble in the Voltas company and you speak to the area manager Mr. Rajeev Ranjan (Mobile No. [protected]). Subsequently I speak to him on 6/5/2013 and he promised me to speak in the company. As there was no output hence I again contacted the area manager Mr. Rajeev Ranjan on 7/5/2013 to rectify/resolve my problem, but he said that it will take one week.

Through the above it is evident that I had been harassed a lot and then also there is no output. Further the second/other dealer says that the top up gas provsioned by first dealer does not use to be avaible in this mode and gas cannot be topped up hence it smells that I had been charged wrongly for the top up gas. Further the visiting engineer also said that this aircondtioner is worst airconditioner of votas and voltas could only sale 2 to 4 pieces of this model and all equipments are facing the same problem.

This hard faced problem has tronished the image of Voltas in my mind and further the visiting engineers have admitted that they never worked on this model and never charged for the gas 410-A. I have already spent a sum of Rs. 6000/- but there is no positive output rather it has compelled me keep dry in this hot summer with the hope that this aircondtioner will be repaired either through a day or two.

Today i.e on[protected] the PCB was fixed after repair but AC is not still working and shows F2

this is reference to the complaint number 13my0900411 with Voltas service center . I have an comprehensive AMC with the company but after tring for three longmonth they have attend to my query and one day someone come took my indoor unit and for four days no one respond to my call and now I am in a soup about the fate of my indoor unit. Pls be careful with the service gurantee of these big companies.

I purchased voltas window ac model 182 dlx Serial No-4011092a13c004389 on 7/5/2013 from Prince Electronics Nangloi. I installed that on 8/5/2013 as i on it makes sounds. i make complaint next day technician came and adust cooling coil. but sound remain. He checked and said it comes from compressor but done nothing and gone. next day i called customer care and again technician came and checked but nothing done. problem still remain. till 15/5/2013 three times i made complaint but problem was not solved. They said this type of sound will come.

pl solve the problem as the ac is new. Pl check the compressor or replace my ac.

Voltas vertis classic model being purchased from era radios 2 years back but since last three months ac's pcb is not working which was handed over to Mr virmani at Reliance Refrigeration rajendra nagar three months back.

Its being three month i have been continuesly keeping a regular followup between Mr Virmani and Mr Tyagi ([protected]) from voltas gaziabad. where i only get a stupid response sab ho raha hai jaise hi ho jaega hum bata denge.

but yesterday i got my defective pcb back with a response now nothing can happen this AC is for nothing now because the pcb is not in stock with them.

This type of irresponsible service was not expected from such a reputed company like VOLTAS.

Please arrange to help what should i do with this ac now.

I had purchase a Voltas split AC 5 star 1.5 ton dated 2/2/2013. I am facing cooling problem with this AC. AC is not able to cool the room below 27 degree in day or night duration. i had also communicated with the customer care guys and they had locked a complaint (13my0504480) on date 4/5/2013. customer care guys told me that you will receive a technical executives call shortly. But till date i had not received any call from technical support and none of the guys come to my home to see the AC problem. daily i am calling customer care and no solution. Please help me.

I would like to share matter with you on the pain, me & my parents went through due to abusive words shared by your representative & that too due to miscommunication held between your internal departments. I called up your service centre on 6th May to register complaint of my AC on non-cooling but when they told me service charges i immediately withdrew my complaint & have registered it with TATA Croma under extended warranty scheme which i purchased along with AC in July 2011.

To my surprise, i received a call today morning from a representative with lot of traffic noise at the background inquiring my home address. Since i was in my office, i explained him the route & shared my parents no. if finds problem in locating the same. While he is done with service of my AC & asked for service charge then we got to know that the person is from VOLTAS because with CROMA it is free till July'14. When we clearly denied that we never booked any service with VOLTAS neither i received any intimation on SMS then your person started arguing with my parents & started shouting onto them that he will escalate to senior management & no one will ever visit your home on future. If ever, you will find your problem in compressor then we won't show our face.

Me & my parents had terrible experience & i need apology letter from Voltas

I have purchased voltas AC last year in month of march it had been used hardly for four months an within this tenure the AC fan brooked five times
many times i requested and had done complaint also but i have not been provide with any stable solution every time they come and after oll of fights they just change a plastic fan then again it breaks.
Details:voltas ac 2.0 ton with bb 5.0kva stablizer date of purchse :19/03/2012 form rajat electronics invoice no:5934


From Surekha
[protected] surekha.[protected]@gmail.com

My Complaint no is 13ap2702905 compressor of ac is not working and My ac is under warranty , but company does not change timely i am totally harased First complaint is
13ap2406110
on 26/4/13 with ravi
13ap2702905
27/4/2013 with uday
13ap2702905
Mr ali on 29/4/2013

Respected sir,
being an trustworthy and aware consumer ,i want to locate your eyes on my problem regarding with your product VOLTAS SPLIT 1.5 TON A.c. .sir as i had filed complaint on your custmer care services and they had assure me to replace the compresser .my a.c. do not cool a bit .sir i had choose your product with full of trust but all gone vain sorry to say but this is true.my father is summer conscious and he needs it badly but due to your irrosponsible service he is suffering so much .
i have purchase this product from PRASAD AGENCIES,MOTI LAL ROAD DEORIA ,<U.P.>274001
PURCHASE DATE -15/04/2011
MY COMPLAINT NO. 13AP1609606
MY MAILING ADRESS- HIMANSHU KESHRI,KESHRI AGENCIES,MOTI LAL ROAD DEORIA <U.P.>274001.
MY PHONE NO.-[protected],[protected]
SIR, WITH HUGE HOPE AND CONCERN I REQUEST YOU TO TAKE SOME STRICT ACTION AGAINST THIS and try to replace my compresser as soon as possible as it is too hot weather . i hope you would help me to resolve my prob.

Dear Sir,

I bought a Air Conditioner (AC) of 1.5 ton capacity marketed by of VOLTAS company. I bought AC from Allex Electronics Industries, (address -C-1, Malviya Nagar, New Delhi-110017, phone number[protected] on 21st of May 2012.

I switched on AC first time in this season to cool my room, it did not cooled. I called at the VOLTA call center (toll free number[protected] to register a complaint. I don't remember the exact date but it was end of March or early few days of April. I did not get any call from VOLTAS till 10th of April. I made another call on 9th of April at the Call Center of VOLTA[protected], i got a complaint number 13AP0908920, i was promised to get call withing 24 hours, no call for next 5-6 days. I again called on the same number on 15th of April, 16th of April, 19th of April - every time i started teh conversation from zero, and they kept promising me that someone will call withing 24 hours.

I finally got a call on 20th of April from Sohail ([protected]), claiming that he is from VOLTAS. He came with another helper with him. He checked AC and gave a 'service report' NO-2055. Report says - a AC - Checked, AC's PCB difficulties, AC NOT WORKING. We (Me and My Partner) spend whole day at home to ensure that we get it repaired but unfortunately it did not happened.

I called again to the locale number on 22nd to say that please call me before few hours of your arrival at my place. I got a call from Sohail again from his cell number mentioned above on 22nd, he syas 'I am coming'. I asked him to NOT come on 22nd and come next day. I waited and called on 26 at THE VINTAGE (VOLTAS Service CENTRE) at[protected] on 26th of April. I was told that someone will visit me on 26th. Called multiple times on 26th but same response. NO ONE CAME!!! I spend whole day waiting for them! I again called them on 27th on same number - same response - 'Someone will VISIT today' - The reason they stated is that - Company is NOT supplying PCB (Damaged equipment) so its taking time.

I called on 29th again at Sohail's number and THE VINTAGE number (VOLTAS Local Service Center), they says that PCB is not available- what can they do? It was so irritating - I lost it, i told them that - I will go to consumer court now!! They ignored completely. I was consoled by saying that 'aaj think ho jayega aapka AC'. NO ONE VISITED ON 29th again. I spoiled my day again. Could not go to work!! I had to go through so much of problem because of this. :(

I called again on 30th, they said the same thing. Someone will visit today. Mr. Sohail came with his helper. He said that 'PCB and Display nikal ke le jaana padega tabhi naya PCB aayega' (The current PCB and Display will have to be submitted in the office before VOLTAS will replace new one). he says that VOLTAS has sent a circular recently about NOT ISSUING a NEW part until damaged one gets submitted in their office. OMG!!! He took away damaged PCB and Display on 30th.

Mr. Sohail came on 1st of May with 'Repaired PCB and Display' (NOT NEW - The VOLTAS claimed that it will replace new during warranty period). They tried fixing it up but it did not run. He again went away with those repaired equipment. I asked him to bring new one so that we can see the seal and ensure that its new and it will not get damaged soon.

I am tired with VOLTAS now!!! I am claiming INR 200000 as compensation for violating consumer rights and spoiling my 7-10 days of work, my mood, my emotion badly affected which cased another serious problem in family, my work got affected and I did not get the quality service.

Please ensure that I get the compensation from VOLTAS asap.

My contact number is [protected], my email id - [protected]@gmail.com

I can attach picture when require!

I have purchased Voltas water dispencer from Maheshwari home appliances,Lucknow on 24th December 2013.
The cooling function is not functioning now,I fired a complaint on phone on the same day.
I am calling everyday to Voltas service center but the always tells me that your complaint will be resolved within 24 hrs,but after 6 days i.e. 144 hrs my problem is not resolved yet.



Regards'
Sachin
[protected]

I made a complaint on 23april2013 with customer care (voltas) at no"[protected]" and complaint ref given to me was"13AP2302668".i was promised 24 hrs for response from the service technician.Till today almost 48 hours had passed but no call from service technician.i called customer care 5-6 times since yesterday but to of no avail.my complaint still unattended

To,

Mr. Sanjay Johri
CEO
Voltas India Ltd.

Respected Sir,

It is to bring to your kind notice that I Mr. Ulhas Lahu Jamdare, a customer of your company had purchased an Air Conditioner (Voltas Window AC 1 Tone) on 3rd March 2013 from Kohinoor Electronics Ulhasnagar who is an authorized dealer of Voltas AC. Since 1 month I am regularly calling the service center because to the loud noise coming from the compressor of the AC which is there from day one. My AC has been taken 2 times now to the service station @ Kalyan and kept there for 2-3 days and brought back without fixing the issue. I have spoke with a lot of people regarding my issue but till now haven't received any solution to the problem. I have even asked for a replacement because the technicians who came to fix the problem couldn't fix it. I had launched a complaint as well and I was assured by the rep on the call that he will be adding a note for the replacement of the AC in the complaint but still nothing has been done yet.

Request you to kindly assist me in getting this problem fixed ASAP or I would need a replacement, otherwise I shall constrain my self to take legal support.

I expect your support and cooperation in this regard.

Below are the names of all the people I have spoken with regarding this issue.

Mr. Mithun Das (Branch Head Chinchpokli - Mumbai)
Mr. Prathik Bhatnagar (Area Manager)
Mr. Aditya (Sr. Service Technician Kalyan Branch)
Mr. Jaiswal, Mr. Prashant, Mr. Raj, Mr. Siddqui, (Technicians From Kalyan)


Below are the details of my AC.

Purchase Details:
Dealer Name: Kohinoor Electronics, ULHASNAGAR
Invoice No: 3329
Date of Purchase: 3rd MARCH 2013
Item Purchase: Voltas AC 1.0 Tone (3 Star)
Model No: 1.5 T-Gold Window AC
Serial No/ Remark: D[protected]
Compressor No: 1011077A13A002625
Complaint Number: 13AB0605358


Below is my Contact Details:

Name: Ulhas Lahu Jamdare
Address: House No - 1562,
Gautam Nagar, Dubai Colony,
Ambernath (West)
Pin: 421501
Dist: Thane
State: Maharashtra
Contact Number: [protected]

I have sent my Voltas vertis plus ac's compressor for repair and the company says that the compressor change will take time as they don't have it in stock and its bin more than a week and they are just delaying it every day by saying that it will still take more time .
It is extremely hot and this ac is giving problems since the time of my purchase , the cooling is not sufficient .
I am very disappointed as the customer service for voltas is very slow and in efficient so far.

Hi there...i am Kanwaljeet from noida. we bought voltas window ac a year ago. Till date we have had to get gas refilled once already. this time when we called them to service the ac, we were told gas needs to be refilled...that is the second time within just one year. we asked them to take the ac to workshop and either get it replaced or get the gas refilled and bring it back. Up until this moment warranty was not discussed at all. they promised they would do that. they took the ac from our home on 6th april 2013 and promised to bring it back on 8th april. but they did not do so. then we got a call from them saying that the cooling coil needs to be replaced along with refilling of gas. we told them to go ahead. then we called them again and told them that our warranty is till valid so they told us they will get back to us. then they called us and told us that everything is fine with the ac and nothing needs to be replaced. This shows their fraudulent behaviour and mischevious intentions. as soon as they came to know that air conditioner's warranty is still valid and that we won't have to pay for cooling coil and gas, they changed their tune and miraculously our ac became absolutely fine according to them. i then confronted them with this and asked them to change the coil, which should not be required to change withing the very first year of buying the ac. finally they brought the ac on 15th after too many exhortations from our side. even then, they did not change the cooling coil saying ac is fine. we have now sent back the ac to the workshop and we have demanded that cooling coil b changed as promised. I am filing this complaint to bring forth the fact that we are being cheated and harassed by the company. we are living without ac in this heat and on top of that the company is trying to defraud us. the quality pf the product is also under question considering that within a year it required two gas changes and cooling coil also requires to be changed. Please help in whatever way you can. thank you!

We have purchased VOLTAS window AC 1 TON 2* GOLD from Electronic Paradise (North), Vikas Marg, Laxmi Nagar, Delhi - 110092 on 14th of April 2013 by representative Jitendra. Unfortunately, box didnt contain Remote and Warrenty Papers and installment was made on 14th evening.

We have spoken to the dealer several times and we were told several times that this matter will be resolved soon. But there is no appropriate action taken by dealer. Please take this matter on priority.

Many Thanks
Akhil Gupta
[protected]

I have purchased one VOLTAS window ac from reliance digital ,Bhubaneswar on 5-Apr-13,after several follow up the installation is not done by them , however they have taken the installation charge at the time of purchasing the product. Every day I am asking about installation but not getting proper response .I have also lodge a complaint in Voltas customer care([protected]) on 9-Apr-13 , the complaint no is -13AP0907173,but not getting any positive response .I am suffering a lot due to high temperature/summer .No body is taking responsibility for get the job done .Why customer will suffer after purchasing a product ?

To whom so ever it may concern !!

The dispatch department of Lotus (Raipur) has become so irresponsible that they even don't accept their mistakes. Mr. Kamlesh, from Lotus, Raipur is so adamant and rude talking to me regarding their mistake in dispatch, that I had to opt for complaining against him and the entire management for such a level of irresponsibility that could lead the customer think twice and thrice before opting Lotus for Electronics goods.

Request you to kindly look into the matter.

Hi,

I had done the re-installation of my Voltas AC 1.5 ton split on 27th Oct 2012 ( request NO 12OC2701915) which was not done properly and the gas leaked over a period of time.

As it was winters thereby I did'nt turn on my AC after the installation. I came to know about the same only in the month of March (13-March) (Request NO 13MR1306117) that the AC was not working. The engineer came and said that the gas has leaked and charged Rs 400 for inspection and provided an estimate of around 3500/- for 1.5 ton split AC.

This is a fault done by the Voltas authorised service centre (Chennai Cool Care,Tambaram West) at the time of installation and should be repaired by them free of cost.

I will go to the consumer court if the above issue is not resolved. The below compalints has already been raised for the same but I have'nt received any calls from Voltas regarding the same.

13MR1401513
13AP0207894

I will approach the consumer court if the above issue is not resolved immediately.

Thanks,
Anshul
#[protected]

Dear sir pls look into my matter I had bought a new volts split ac on 05.05.2012 and it is under warranty further the machine has been giving me problems from very first day somehow I managed last season but again the ac has started trouble I complained several times but I have not been heard nor properly addressed and satisfied I mailed them also but no reply from voltas . plz talk to voltas people and get my problem looked in.I will be highly obliged to you.
the details are :


my ac complaint no. 13AP0200219 STD 02.04.2013 has not been rectified till now and servicemen came and went away without my satisfaction and consent and I am still facing problems in compressor starting of my new split ac.
gold model 1.5 ton,
indoor
sl. no 003449
outdoor no.003276.

plz attend this and rectify my problem as per my satisfaction at the earliest.

thanks
tarun [protected].