Voltas Complaints & Reviews

NGZ/AR/P&amp;E/28/108 Date : 04.06.2014<?xml:namespace prefix = o ns = "urn:schemas-microsoft-com:office:office" /> To, M/s.Shreeji Refrigeration ShopNo. 1, 2, 3, Meghavi Complex Basement, Nr.Sharda Mandir School, OldDumral Road, Nadiad—387002. DearSir, Re: Repairing works of AC at our Regional Office, Anand Withreference to the above context, we would like to inform you that out of 17Voltas SAC installed at our office 10 are out of order. We lodged complaintregarding it to your office on21.05.2014 reference complaint no. [protected] as per the information receivedfrom the customer care department of VOLTAS Company that your office is authorizedservice centre of VOLTAS AC in our service area. Afterso many complaints lodged on Toll free No. &amp; telephonic reminder Mr. NareshSoni personally visited and inspected the site on 03.06.2014 and assured thatwork will be started by their engineers from 04.06.2014 i.e., today. Now no onehas reached our office for carrying out the repairing work and even though on tryingto contact on mobile/landline we are receiving no response. You will appreciatethe fact that not to attend the call is very unprofessional and unethical. BeingBank of Baroda a corporate customer of your company, after sales service relationshipshould be instant and responsive. It seems that your office is not willing tokeep anymore relationship with ourorganization. Kindlyresolve the matter as early as possible. Yourstruly, -Sd- (R K THAKRAL) DY.GENERAL MANAGER (DRM) RO ANAND Cc.: Customer care Department(Western Zone), Voltas Ltd. EM&amp;RBG, 301, Shivalik Corporate Park 132ft Ring Road, Satellite, Ahmedabad - 380 015 Voltas Customer Care VOLTAS Ltd. 2nd floor, T B Kadam Marg, Cotton Green Mumbai Mumbai City District Maharashtra India – 400033.

Its regarding my voltas split ac gas leakage problem from last 3 day the voltas service guy remove my outdoor unit & told me he will check in there workshop to find the cause of gas leakage. but now 2 days has already pass no one from ace engineering voltas service centre tagore garden were come to took the machine & even they didnt pick up the phone it was really a bad experience from voltas company product.

We from IL&FS have been customer of Voltas for last so many years and in Guwahati we’ve purchased 9 ACs (1.5 Tn) with Voltas stabilizer which are installed in our office. One of these is giving problem for the last few months and for which we have already registered our complaint through Voltas call centre. Voltas service engineers have already visited our office twice and during these have changed most of the parts, Gas fill and finally the stabilizer to correct the same. Still the AC is not giving proper cooling as expected. Now we have launched another complaint following which one of your service agents came and blamed us for our ignorance in the subject of ACs, its technology and various aspects of temperature control etc. with an insulting manner and attitude.(he measured the room area with the measuring tap to show that we are wrong and don’t know anything about the AC) It’s really ridiculous & disappointing to get such feedback / behavior from an agent who supposedly came to solve our problems. We request you to look into this matter and revert with your action (follow-up) taken.

I have a Voltas 1.5T Split A/C. It is not cooling. For this I lodged the complain thru helpline on 29th May 2014. Complain no is [protected]. But no response received till the time writing this ie 3rd June . I also contacted twice Mr Tyagi Area Service manager Ghaziabad but there is no result. I don;t know what to do. It is better to go local persons

To Voltas Sub: Complaint Letter Dear Sir I have purchased a Voltas Split AC Model No. 185PX (1.5 tonnes) in April, 2014 from Jain Electronics, D-30, Shanti Path, Tilak Nagar, Jaipur (Phone no.[protected] The AC Unit purchased is not working properly from the date of purchase itself. When informed to the dealer he has asked me to directly contact the Company to get the problem solved. I have approached your authorised service centre...

We have already registered two complaints in connection with the complaint of the Voltas AC's one before. The service team has attended the same but still the problem remains. It may also please note that be service team has not repaired till now and they are not taken this as a serious case. As our institutions is a Central Government University ( under Ministry of Shipping), I request you to take immediate action in this case and otherwise we will forced to move legal procedures like black listing etc., The complaint booking number is given below for your kind reference 1. [protected] 2. [protected]

In spite of calling several times to Voltas authorized person(Akshat sharma-[protected]), in Jodhpur, for compressor problem of my air conditioner, we are not getting any response from their end and even if he is not picking up the phone also. It feels very bad that such a reputed company does not have proper customer follow up service. Thursday 29th may’14 again I log a complaint (Complaint no: [protected]) with Voltas service center and I was assured that the call would be escalated with 24 hours. Now I am highly frustrated with the entire thing and in complete dark as to what is going to happen now… Will I get a proper solution? You can understand is hot condition is out there and temperature is 48 degree. Please do help me out of this. Thanks & regards, Dharampal [protected]. jodhpur

After we have paid the amount in ful to climax agency, mani sahoo chowk, cuttack, odisha, for installation of splittthe personnel did not install the ac in right way.As a resultthe ac is not working properly.They have also fitted the machine without satisfaction

Dear sir, Our voltas water dispenser is not working properly from date of purchasing (19-Dec-2013), I complaint in voltas help line on April month complaint no ([protected]) after that I have complaint again in may complaint No ([protected])... Continusly I follow up but till the no solution...on first complaint engineer come but he remove small product from our water dispenser and said this part not working and we will change this part but till the time engineer not come and change this part...and second complaint engineer not come till the time... I am requesting you please resolve this problem on urgent basis... My mobile No is [protected]

sir i have complained against ac still you havent taken any action and even havent call to us. sir i want you to take strict action against the voltas ac complaint which i posted before since the guarantee period is going to get over befone 31 may. please call [protected], [protected]

I loged several complains on toll free nos for the replacement of compressor of 1.5 ton window Ac under warrenty but I regret to say that no noe came to see the unit .my complain no are [protected], [protected], [protected] etc.Plesae do the needful. DR.WILFRED HENRY PATNA [protected]

hello, I bought a 1.5 ton Ac in 2012.In 2014 my Ac is not cooling at all.I filed a complain to customer care.my complaint no. is [protected].technician has come on 12/05/2014.he gave me the estimate of rs 2800 to fill the gas.I Payed a amt of Rs1000 in advance.After two days they called me that Rs 4600 will be charged extra to change the damage portion.Due to some reason I was not agree to pay the amt.and clalled to return my Ac.tthey returned my Ac on 17/05/2014.I called so many times but no one has came to refund my advance after deducting the visiting charge and transport charge.

Dear Sir, Subject: Dereliction and dishonor of Warranty terms by Voltas AC Limited With this mail, I want to formally lodge my complaint against Voltas AC for dishonoring the Warranty/Service protection they has promised for their ACs. On May 19, 2013, I had bought a 1.5 ton Voltas AC. On April 04, I had filed for an AC service request to Voltas. The service request number is: [protected]. First, for almost a month, the Voltas representative called me 3-4 times, informing me that he will come for the service the next day. No one turned up. Then last week, I mysteriously get an SMS from you that since I am not picking up my phone, the same service has been cancelled. When I confronted Voltas Customer Care on this lie and asked for proof of the same, they put another service request (Request number:[protected] on my behalf but its the same story, no response, no service from Voltas. I mean a service of AC cost Rs 250/300 only and Voltas is giving all kind of excuses for not providing the service as warrantied and guarantied. I request you to please advice me on future course of action for the Dereliction and dishonor of warranty by Voltas Company Regards Ashish

I purchased 1.5 T Split A/C in April, 2014. From past few days, I noticed that the A/C was not cooling properly. I raised a compliant through Customer Care on 9th May, 2014. The complaint number is [protected]. The TAT for sending the technician was 24 hrs. But it has been 11 days and there has not been any resolution. Every time you call the customer care, they just tell that we have escalated the problem & our technician will call soon. I have already done this 10 times. I have also escalated it to their higher authorities & they are also giving the same response. This is really pathetic customer service from a group company of TATA. I am completely in a soup as there is no help I am getting. Get this query resolved at the earliest or be ready for a legal notice soon.

Hello, I purchased a water dispenser from Raju refrigeration dhanbad on April 25th 2014, and when I started using it i got that fridge in this dispenser is not working properly(CHILD WATER & WATER LIKAGE) and i launched a complaint for this to the customer care center by a phone call and they assured me that a person would visit to you and not resolve the problem but after that i called them 5 times but till today no one from your company has visited or called me regarding this matter and its almost a month now. So now I am complaining through email to relaunch the same complaint

Hi Consumer Forum, This is a grievance letter pertaining to a recent purchase of an all-weather Voltas Hot and Cold Split AC on 1st of May, 2014 from Shri Balaji Electronics, Krishna Nagar, Delhi-110051. When I bought the AC from above mentioned dealer, I was charged with an additional amount of 1500/-, along with the negotiated price of the unit. They claimed it to be the standard installation charge which every customer needs to pay and assured that the installation would be done by an authorized technician from Voltas. Subsequently, someone came and did the installation as assured. Few days into use, I discovered that the AC was having a meager cooling effect and made a request to Voltas. In response to the request, a technician from Voltas came and found a leakage in the pipe, and said it needs to be repaired. Now the problem is that both Voltas and the dealer are putting blame on each other and trying to get rid of the responsibility of replacing the faulty parts. Kindly advise, more than 15 days has been past from the date of purchase but i have not used this ac even for 10 minutes.

I bought 35+ K 1.5 tons Voltas split AC from Danube company Chennai 2 years back. Though I have not used the AC continuously though I managed to get it serviced every time (Free + paid). Recently in Apr'14 I observed ice formation issue and lodged a service complaint in Voltas call center. Two days later 2 engineers ~18-20 years old visited my place and did the service, took Rs. 650 and assured that the problem is resolved. The same night I observed my AC was packed with Ice (both indoor and outdoor unit) and I raised the complaint again. The same engineers visited my house again, took Rs 275 and changed a capacitor, assured again that it was the problem that they failed to notice and it won't appear again and left. After 2 days, I observed the same issue again and raised the complaint again, this time the same engineers came but I rejected them and then the same day after few hours a new set of engineers attended and after attending the AC they did nothing but said it won't be a problem and in case the problem appear again, they will pickup the entire unit to their service center to do a 2 day observation. Few days later asI observed the same issue, I called them and they picked up my AC unit and told me that I will have to pay for the pickup and drop + cost for any replacement/issue I agreed to it. Two days later they returned the AC with remarks that they haven't observed anything unusual and there is nothing that they can solve during the installation of the unit, I observed that they have deliberately damaged my indoor unit with huge dents, alignment issues in the whole panel I called the service center manager and also the voltas call center to ensure that the panel should be changed as this was their fault and even the engineer who attended the installation said the same. These people took Rs. 615 and left saying that if the issue crop up again, I can call again. Since the installation (7th May'14) I am facing the ice formation almost everyday (I maintain the temperature to 25 C ) and almost everyday, I call the Voltas call center but no one has attended or even bothered to call me once, also after asking the Voltas customer executives several times that I need to talk with senior people or the escalation department, they responded that no one is available and they have arranged a call back for me, till date no one returned. I seriously feel ignored and harassed, we never expect a TATA company to be so irresponsible which is known to be India's company. They have partnered with a third party for customer service (Breezy Air Con) in Chennai with zero quality. I want the replacements for the damages caused to my indoor unit and a proper resolution to the problem, I am not sure if it was a manufacturing defect as I am not sure if Voltas is a quality company.

Dear Sir, This is quite displeased that we have made a complaint regarding AC service issue to the company but it is yet to resolve . Complain # [protected], [protected], [protected] . These calls were made on 14th. of May'14 & the TAT was within 24 working hours . \ The time is already over & no body has turned up . Request you to please look into this matter to resolve the issue . Thanks & regards, Arupendu Sengupta For, Axis Bank Limited Golpark Branch Kolkata - 19

Hello, I purchased a water dispenser from nayyar electronics on April 17th 2014, and when I started using it i got that fridge in this dispenser is not working properly and i launched a complaint for this to the customer care center by a phone call and they assured me that a person would visit to you and resolve the problem but after that i called them 5 times but till today no one from your company has visited or called me regarding this matter and its almost a month now. So now I am complaining through email to relaunch the same complaint . My previous complaint no is [protected] please check into this matter and revert back as soon as possible Thanks Aman Suri [protected]

I bought Window AC 185 LY 1.5 ton 5 star, on 27 April 2014 from Sargam electronics indrapuram, ghaziabad. Within 7 to 8 days AC swing function is not working, i registered complaint to Voltas regarding this on 12 april 2014 complain no: [protected]. I did several follow up with Voltas customer care on daily basis, but no technician came to my home to visit and every time I got their answer that next day technician will come. I totally irritate the post sale customer service of Voltas. I spent 30000 rs only for just nonsense service and damaged product. Please resolve my problem asap otherwise i am going to return this useless product due to your customer service. Thanks Saurabh [protected]