Voltas Complaints & Reviews

With humble&regards i have purchase new window a/c before 2 month.this window a/c not cooling

10 day before complaint no.[protected] no response for new voltas window a/c

please change the voltas a/c
thanking you
gurpreet singh
mb: [protected]/ [protected]

Good Evening Respected sir/madam My Name is satya Pal sharma, i am retired employee of State bank Of india and Senior Citizen. Today i Approached you to help me. On Last week i Purchased New Split AC of Voltas from "Dev Raj Verma" kotwali Bazaar, Hoshiarpur City, Punjab. This dealer did Decieved me on this Purchase and guided me Wrong.Firstly, When i Purchased Ac from this dealer shop he said according to given Configuration of my room, 1.5 ton AC of perfect for me and he has This Ac in his warehouse with Packed box. i did faith on him and given my Address and he sent it to my home and i paid for its installation, When i started use this AC it was not Doing Cooling in my room after Long run. I complained regarding this and dealer sent one local mechanic to check it and he admit on that time it is not working good even it is not fit in this room and we should replace this AC with 2 ton on urgent basis. very next day when i approached to Dealer on this matter he totally refused to replace it . Actually dealer has not given us New AC because when i checked there were lot of scrates on AC Outter Body and Remote. Dealer given us that AC which he Was using at their shop. Please help us on this matter, this dealer is harshing to senior citizen, i have not more power to visit again and again on dealer shop and ebate on this matter, i am heart patient . please take quick action on this matter and replace my AC with New One from Company directly because i have no faith on this dealer now. I am sending you same complaint which i have sent to company as well .below is the description. [protected][protected][protected][protected][protected][protected][protected][pr...⇄ Good Morning respected sir/madam My name is satya pal sharma, I am retired State bank Of india and senior Citizen. I have complaint against one of your company dealer ( Dev Raj Verma" kotwali bazaar, Hoshiarpur, punjab. Last week i purchased New Split AC" Pride" ( 1.5 ton )of voltas from this Dealer with Bill. After Fitting when we start use this AC the i noticed it was not working properly. It was Not Cooling.Very Next day, I complained regarding this to same dealer and he Sent Local mechanic to check it and he was Admitting it is not fit to this Room and Also it is not working in right manner. Mechanic Said to us he is help us on this matter and we should replace this AC with 2 ton AC or with another New Piece. The Matter is that When I Paid for this AC the shop keeper said to me you can go back to your home and he will sent this AC to our Home Address when i checked AC remote and Ac Outter body then there were some Sctrached on it. the i came to know that Your Dealer decieving New Customers and Specially to doing harsh to Senior Citizens like me. Please do needful on this matter and Replace our AC With New one for which I have Paid my hard Earning Money. Even He Guided me wrong About this AC when i did Shop. Please Please take Quick Action on it and replace my AC i have bill which also he given to me of rs27, 500 but he charged 30, 500rs fro my side and said he can only Give Bill of 27, 500rs rest i no need to worry. Please take Quick action and for further enquiry you can Call me on my mobile number Thanks and regards Satya pal Sharma mobile = +91-[protected]

Lodged a service request for my 1.5 ton ac not working on 08/06/14 vide complain no. [protected]. so far have not received any call or visit from the voltas side. On asking at the all centre on 11th I was told that my service would be attended next day. on talking to supervisor on 12th the same answer but the worst was on 13th when I was toldd by one Gurmeet that if I speak to him in punjabi he will try to solve my problem otherwise he won.'t.. Wish there was a nodall officer/responsible person who could answer my problem. Actually feel that i have been taken for a ride by Mr.Tata.

I hv purchased Voltas AC, capacity 1.5 MT, Window in 2009. I hv lodged Complain in your Customer Customer for service of my AC on 04 April 2014 vde Complain No. [protected]. As per my Complain your Technical executive visit our site & after checking the AC, he was analysed there is some problem in Fan motor of our AC & fix the problem. But after around 10-15 days, the Fan motor stop working & making voice. I hv again re-open my earlier complain. Again, your executuve came & advise me to replace the new Motor as it is not working but after 10 days, he again advise me to repai the said motor as there is availability problem of new motor in your Company & he charged amount of Rs 2250/- against the repairment charges & fix the existing motor on 22 May. But just after 4 days, the said motor again stop working & i hv again lodged a complain and again your executive visit & advise that now this motor is not working so Voltas Company will replace with new Motor. But inspite of my huge followup & request & reminder now your service center neither replace the motor nor pickup my phone. I hv also requested so many times to your Customer care number but they also not doing anything. Now I am very much disappointed with your services & think not to purchase any Voltas product in future & also advise the same to our relatives & friends.

If you still think to improve your services & make my faith back upto some extend, kindly look afetr my problem & do the needful at the earliest. PLEASE TAKE THIS MATTER MOST URGENT AS WE ARE FACING LOT OF PROBLEM SINCE LAST TWO MONTHS JUST BECAUSE OF YOUR POOR SERVICES.

Sachin [protected]

Dear Sir, I have registered a complaint of my Voltas 1.5 ton windows AC on 21-May-2014 with reference no. [protected]. Even after several follow-ups with customer support the problem is not solved (as of 13-June-2014). Everytime I reach customer support they say that they have added a follow-up and that's what they can do from there side. They give me a local vendor number who is not all reachable. I have even escalated the issue with the UPWest contact (Kshitij Gautam/UPBG/GAZ) but there also I am not getting any response. Kindly help. Regards, Vikas Garg

Hi, This complain is opened from 29th april Complaint#- [protected]. I purchased a brand new voltas 1.5T split AC and it has not worked for a single day since start. Technician could not fix the AC even after 3 retry. First time- Compressor Problem Second Time- Indoor PCB Problem Third Time- Indoor PCB problem even after replacing PCB. Now voltas customer support is saying they will again repair it by putting new PCB, but why would I accept multiple repair on a new product which has not worked for a single day? I need a replacement immediately or otherwise I have to take legal route for the mental harassment that been done by Voltas. Till date, even after 2 months of purchase it has not worked. Regards, Ankush [protected]@gmail.com

Does this site work when it comes to action on the complaint various consumers have registered and a number of them in the recent times? Or is it just another way to fool the customers? I don't see any response in writing against the Customers complaints being logged here. Has been attended to? If so, dont you think you should make it public against each complaint logged here? Else your credibility is at stake and proves all this is an eyewash and you dont care to resolve issues of the consumers and the site created is just another way of a typical Indian mentality of fooling people. No doubt Voltas is the WORST when it come to services and this has been so since the past 5 years at least because I've experienced it personally while being a Corporate as well as domestic Client. Voltas hasnt improved at all and continue to being the WORST in service. When I was a corporate Client, I remember escalating to the Sr Vice Presidents and later to the MD and even then it didnt help much as I thought Tata's are a Employee friendly Org and thats the advantage the employees take without shouldering any responsibility and accountability. WORST service.

I am one of the consumers of Voltas product who bought a split type AC(2Ton) on 11/02/2013 having invoice no.9/13/15171 from National Electronics, Jamshedpur. After few days of purchasing, it had started troubling me like anything.In the month of April'13(13.04.2013) the "Gas changing" of the AC was suggested by Voltas service team and was executed accordingly, which could not resolve the issue.On 18.04.2013 the both units of the AC were removed and taken to service station by your team and fixed back on 25.04.2013 after repairing.You can well imagine how intensely a consumer can get annoyed by these activities when he purchases a new set of product and it starts delivering trouble within few days of purchase.Its not all, even after these we never got a satisfying performance of the product and we kept reporting the things to your service center(local) which counts not less than 6 times during these period.I am sure the voltas service team is being challenged hard by my case and they have no more options left with them.We had been suffering a lot with this idle AC in this scorching summer.After escalating the matter, the team voltas assured that they would take the machine for the final time and fix the problem.They took the machine on 28/05/2014 and refixed it on 31.05.2014.Just after few hours of fixing the machine, the fan/blower of the machine got stop at high speed.At medium speed also it started malfunctioning.We logged another complaint and mailed the matter to the customer support manager(Mr.Sanjoy Chakraborty).Mr.Manoj came to us on 07.05.2014 with the local service team voltas and started finding solutions with it.We expressed our dissatisfaction and explained him that we need a decision on replacement of the machine now. Mr.Sanjoy Chakraborty replied that they are not in position to replace the AC rather they will extend the warrabty period for just three months.

Hi, <?xml:namespace prefix = o ns = "urn:schemas-microsoft-com:office:office" /> I have recently purchased a Voltas AC from Voltas sales partner - EasyDay store situated at Sohna Road, Gurgaon on 9th Jun 2014 vide Regd Mobile # [protected]. I also got a service request # [protected] for installation from Voltas. I was told by Voltas sales partner that it will be delivered and installed at my place in Gurgaon itself on the same day i.e. 9th Jun 2014. I agreed to purchase because the store manager promised me that it will get installed on the same day at my place. The AC got delivered on 10th Jun 2014 and till now, it has not been installed. I never expect that from Voltas sales partners make false promises to your customer to meet sales target. I urgently need that AC for my father who is not well and it’s difficult for him to stay without AC. Volta never understand these things and just focus on their sale. Voltas sales partner manager should have informed me before sale that it can’t be delivered on the same day and installed only after three days. I would have purchased that AC from somewhere else. At least inform that you can’t get that installed on the day of delivery, I would have make my own arrangements to get that installed so that my father wouldn’t have to suffer in summers. It seems Voltas has instructed their sales partner to make sale even if they have to make falls promises to customer. This is clearly unprofessional and unethical practice that Voltas is following. Hemant Kumar [protected]

Voltas service is the worst of all,
I made a complain on[protected] around 8:00 am about my ac not working properly,
In response i was told that my complaint would be attended within next 24 hours
I have been waiting since then for technicians to turn up and do the job. It has been more than 96 hoursand still my complaint has not been dealt with.
Whenever i call customer care they just ask to wait for the technicians to call me
And i am assured that my complaint will be solved in a few hours . These few hours have extended to 100+ hours and it is really testing my patients in this hot weather .
This is the worst customer service i have ever seen

Akshay sachan
Add-128/64 h2 block,
Kidwai nagar,
Kanpur.
Mobile- [protected]

Dear Executive, I had purchase a 1.5 tonne window Ac on 06.06.2013 and lodge a complaint to your customer centre from my mobile number [protected] for the service of my air conditioner. The customer care issued a complaint no. [protected] on the day complain register i.e. on 25.05.2014. The dilemma starts once I started following the complaint no. Issue by the customer care. After continuous following regarding the complaint no. your customer care again issued a fresh complain number [protected] on Sunday i, e. 08.06.2014 giving the reason that the complainant not pick up the phone called by the service station which is just a total false allegations on the part of customer care. Moreover they even not bother to ask me whether I am satisfied with the service provided by the service centre. Now the biggest question is that your customer care now ignoring me and still I am sitting with folded hand as far as servicing of my Air conditioner is concerned. The point of question raised 1. Whether I committed a crime while purchasing from you or else if not than whether I have no right to ask service from your company as you are advertising a lot about your product and service at the time of selling. This is the scenario of the country biggest brand known as TATA which is famous for its fare business policy and this the main reason why I simply buy your product...but i don't know the other side of the mirror as there is not much difference between you and other company Now the least and the last whether I am able to get service from your so called service station or my complaint on your registration form also went in vein. For your information today is 17th day and still I am waiting to get my Air Conditioner serviced Regards Arun Kumar Upadhyay [protected]

Voltas is a worst company I have ever seen. I bought a watercooler and it was damaged from inside. Now the dealer is not replacing it not even bothered to repair it.
The most shocking part is company VOLTAS is also not bothered as I have made so many compalins about it.
Such a shame !!!11

I have been trying to follow up my complain (logged on 23-May, 2014). COMPLAIN NUMBER: [protected] I have called up the toll free number:[protected] and other numbers : [protected], [protected]) BUT MY COMPLAIN IS YET NOT ATTENDED. I spoke to: Rohit, Sumant, Rama, POOJA DEVI, B. Suresh. But nobody is taking the matter seriously. Kindly take my complain seriously HERE. With lots oh hope: A tired and frustated consumer. (Civil Lines, Kanpur)

I had requested for the A/c service 4 weeks ago to customer service (Service request - [protected]), service engineer visit to my home & told that Gas has leaked & refilling @ Rs 2100 will be charged, I paid & got service, Service center gave me 3 months verbal warrantee, Service center didn't provide any Bill even after a several request. after few days I feel that A/c is not giving proper cooling & contact to service center directly, engineer re-visit & commented that "A/c is working on Switch-on, we are not responsible for cooling" & went, I made several calls to Customer care & as well as directly to service center, but till date the problem has not resolved. Each time when I made a call to customer support, they assured me that technician will visit, 3 times customer support made a call to service center in conference, but as A/c is to be repair in warrantee, the service center is not willing to take any action & we all (including Voltas customer support) are feeling helpless. In the peak of summer, i am struggling to get repair of My A/C & feel just a poor consumer. Vinay Garg +91 [protected] 307, Charms Solitaire Ahinsha Khand-II, Indirapuram Ghaziabad

Dear concerned person; I have bought a Voltas !.5 ton split AC on 3/7/2013. It worked fine in the starting but now it has stopped cooling, My AC's model no. is 183DX which is being purchased by Shivam Enterprises, Najafgarh. I have filed a complaint with complaint number- [protected] stating my issues. The concerned executive told us that it will be taken care within 24 hours. We waited for 72 hours to let somebody come but there was no response. When we called customer support asking about the status, they said that they have resolved the complaint stating that it has been taken care of but their technician(cleaning the filter) 2 days back which was very shocking for us because Voltas company doesn't even bothered to send its technician to us.Then we filed a new complaint with number- [protected] on 6/6/2014 stating that issue is still persistent and we are facing issue. They registered the complaint saying they will come within 24 hours but it has gone to severe case now as nobody has come yet(6/11/2014). I and my family never expected this kind o[censored]nhealthy unsatisfied response from such a big brand "TATA". They don't even seem to care for their customers. they force people to go to consumer court for such issues. I request the concerned person to resolve it on high priority before we take any big step against them. The complaints are being registered with mobile number : [protected] and filed by : NITESH JAIN.

Dear concerned person, I have purchased Voltas Split AC capacity of 1 TON last year. Since the date of purchasing I am facing the cooling problem in this product. I have lodged several complaints (Request ID- [protected]) but when the tecnician visited to my house, instead of rectify the fault they said its working fine but in actuality its not cooling. They said to change the stablizer and we have changed and replaced with the older stabilizer.Since last month, I requested to visit a senior technician to understand the fault and after that two very young boys visited and said its working fine. I have re-opened my request but I am not getting any positive response from your end. Every time I called to your customer care and they provide their superior contact no. but they either those contact no. are switched off or they dn't pick up the call. Its very dissapointing to get such a rude and unsatisfactory behaviour from a reputed brand.Somehow I feel, I am using a defective product as its not working fine and none of your technician rectify the fault. Nobody is responding from the service centre in delhi (Suri Aircon) and customer care executives just forward the request but all in vain as I am not getting any response.To resolve the problem I request that you Replace the product with a product that is the same or of equal value, repair the item or refund the full purchased price of the product. I look forward to hearing from you within the next 7 business days.If I do not hear from you within 7 business days, I will forward my complaint to Consumer Affairs for further advice.I look forward to receiving your satisfactory response. Please contact me on [protected]

Team Voltas, Refer : Ticket number :[protected] Raised on 6th June, multiple reminders each day to call center are a waste of time since nobody has attended to the problem in the last 4 day? Pathetic service and the height is agent disconnecting to the call and not letting speak to any senior saying her reporting person is not available??? 10 am in the morning on a week day! (Check/hear the voice recording at 9:48 am today) This is one on the most careless customer service I have ever experienced.

I bought a 1.5 ton window ac 183dy (deluxe), s/n:4011125a14d009601, on 27 april 2014.as soon as we turned on the ac and tried to set the temp.to our desired degrees the ac could not adjusted it.we lodged complaint at your customer care but your company technician never visited us.after several follow ups one of the technician reached our address and after checking the ac he told that sensor is not working which ought to be replaced immdtly.but again we had to lodge a complaint no[protected] and still no body has nt came to look at ac even.further i wish to inform to your deaf n dumb authorities that ihave got installed the above ac for a PATIENT whose body cannot bear a temp .of 18 deg which as a result affecting adversely.this is my request to get my ac replaced to a new ac other wise iwill have to take an legal action.

Dear Sir, I have purchased one A.C. Last year after complaint on regular basis no executive or company person is coming to check the complaint.i am called on customer care on 25-may-14 for servicing complaint no.is [protected] they said company person is coming in 1-2 days but after 10 days i have called him again on 5-June-14 and complaint no. is [protected] and still now no one is coming at my home for solve the problem.Take a necessary action asap. Thanks & Regards Som Parkash Kishanganj, Delhi Mobile no.[protected]

Dear sir/madam, I purchased a voltas window ac 1 ton model number 122 px in january 2014. I have been using this ac for 2 weeks now. The ac worked fine for first 4 days but since 28 may 2014 the compressor switches off itself. The temperature of the ac is set to 22 on cool mode, but compressor turns off at 30. I have made complaints regarding this on customer care number [protected] where the executive says that the technician will take an appointment and then visit. Firstly, i would like to inform you that the service provider in my area says " we are in your area right now we cant come later" Then why the false information that the technician will take appointment. Secondly, i have called the service provider GS. Airconditioning works directly to request them to send the technician in the afternoon and still the technician has not visited and ac is not working. My request number is [protected], complaint date 4-6-2014. My registered mobile number is [protected] I would request you to look into this matter urgently. Thank you. Kind regards Rajeev Pandey T: [protected]