Voltas Complaints & Reviews

I have bought Voltas AC of 2 ton for 43000 from Blessings Haldwani.Since the time we bought it there were issues with the Ac.There is no proper cooling due to Gas leakage, swing window is broken from starting, and during installation the pipe was broken due to which gas leakage is there. We have made several complaints to voltas since we bought it and after several complaints there was no response from voltas.Now the compressor of Ac is not working.After several complaints again for the compressor now when compressor is being changed there is leakage of water from AC everytime we start it and continues till we keep it on, it makes noise.Gas leakge is there after every Month due to pipe brokeage. We are tired of making Complaints and witing Mails to Voltas. Kindly do the needfull. Regards Anil Bansal [protected]

I had purchased a new Voltas Window AC - 1.5 Tonnne from "M/S Music Plus" - Bathinda on 12th June'14. (Invoice Number - 1141). Phone Number[protected] The temperature display, and the control panel stopped working from the second day of the purchase. Within a week's time, the AC itself totally stopped working. The dealer, when contacted totallly washed his hands off the problem, and gave the toll free number to lodge complaint ([protected]). The complaint was lodged at this number, but then also there is no response. HOW CAN A DEFECTIVE PRODUCT BE SOLD FOR RS. 24000/-, AND NOT HAVE ANY ACCOUNTABILITY !! Anjul Goel [protected]

Hi sir I purchased voltas 1.5 ton voltas AC in February.But get it installed in may and observed that there is no drainage of water from AC.I complained about it, technician came and assured that it is natural, water will not come out in this season and got my approval.But when I saw at my friends house with same window AC water was coming out.Then I complained again, they came and this time they said that level of AC is not right, that's why it is not coming out and this time too they succeed in pacifing me.But when the person who installed AC came and said there nothing wrong with level.This way one month passed and problem is as is.Now Again I complained on 15/06/2014 in the name of my brother Sandeep s/o Prem Singh VPO Didwari, Tehsil Israna, Distt. Panipat .Pin-132145. Mob.[protected] I am very disappointed that in spite of many reminders every day from my side no technician came in 11 days and company claims to attend the complaint in 24 hrs.Moreover no one bothers to call and ask what is the status.If this is Voltas and its services then it is better to have products with no brand.If possible please bother to take your AC back and refund money.Because I dont want to approach Consumer court. Regards sandeep

Dear Manager, I purchased Voltas split AC (1.5 Ton) & get it installed on 29-May-2014. In its first operation, it is found that the air flow direction control is not working and hence, complaint was registered (Complaint No.[protected]). The technician visited & asked for part change. Till that day, nobody from Voltas bothered to update & rectify the concern, even after repeated follow up on Toll free no./e-mail. From last ten days, the machine is not cooling down but, customer care refused to register another complaint, till first complaint is not resolved. Please get its cooling problem rectified, urgently. I’m really suffering because of company’s negligence. Note: Today is 23rd day of open complaint. Regards, Vikas Sharma Mob: [protected]

I have lodged request for servive of my ac on 29 may 2014 and my request id is [protected] and my ac is in warranty period and no service is given to me till date i have called no of times to toll free no but every time excuses are given., every time they are saying today we will give u a service but every time nothing happens.

Dear Sir/Mam I have filed a complaint #[protected] with Voltas Costumer Care for split A/C installed 25 days back and after that on 16 Jun 2014 it stoped doing Cooling I lodge a complaint on same day .Its being 7 days and now no one is entertaining my query nor service desk guys.please look into the matter and help... Thanks & regards Shiv Kumar 0 [protected]

Hi There was some problem in my voltas ac 1.5 ton (platinum hot and cold) due to which it stopped cooling on 18/6/2014 (Wednesday).I waited for a while and lodged my complaint (complaint no :) in your call centre at around 12:05 AM.I could hear the compressor starting but no cooling so had figured out it’s a gas leakage and had told people at call centre to send someone equipped with apparatus to refill the gas. The service centre nearest to my place is Ginni Aircon located at Mangolpuri Puri, Delhi .The AMC of the AC was done with the Ginni Aircon on 18/2/2014. No one turned up on Thursday, all through out the day. On Friday, the complaint was attended by some Mr Saleem Khan who just came without the apparatus I had asked for. He confirmed that there is gas leakage problem and it will be fixed on Friday that is 21/6/2014. On 21/6/2104 at around 12:30 PM, I contacted Ginni Aircon again regarding the problem. I communicated with some Mr Akbar, who was too rude and arrogant for any kind of public dealing. To my surprise I was told that they don’t have enough staff and the problem will be fixed on Sunday that is 22/6/2014. You take 2 days to inspect for the problem and then 2 more days to fix it. Why on your first visit you people are not equipped? And then your service centres are running short of the staff. Being a doctor, it is not possible for me to skip my hospital and stay at home waiting for these guys to repair my AC. What sort of people and agencies you have hired. This is my second bitter experience with Ginni Aircon, last time being previous year where they took 7 days to fix similar problem and that too after repeated calls and emails to your call centre and complaint cell. How can you guys behave in such an irresponsible way despite the AMC being done . No one expects a company like Voltas taking such a long time to sort out these issues. You just focus on selling your products and have the worst service backup. I am sleeping without the AC since past 3 days (since Wednesday), and I still don’t know when will the AC be finally repaired. And adding to my mental agony is your staff at the service centres. How can you treat your customers in such a ruthless way. I have 3 Voltas ACs in my home and seriously regret buying them. I will not buy any Voltas product in future and recommend others not to do that either. Dr Puneet Rijhwani ND-30, Second Floor, Vishakha Enclave Pitampura, Delhi-110034 Mob : [protected], [protected]

Hi, I had purchased a Volta Split AC (Model : Voltas 125CXI 1 Ton) on 24/04/2014 from M/S First Cool, but now I am facing a serious problem that whenever it is raining outside, large volume of water is coming inside my room through the AC machine.Water is continuously dripping from the A/C machine and spilling my floor. I had lodged a telephonic complain on 18/06/2014 at 3.50 PM (Complaint no# [protected]) but it has not been attended since then and everytime I call up they are saying that it is going to be attended within the next 2 hours. Can you please look into this urgently and do the needful so that someone attends and checks the issue from Voltas. Regards, Rupsa Mukherjee

I have filed a complaint #[protected] with Voltas service desk for split A/C repair 20 days back and after that mechanic visited my house and checked Air condition and found that compressor is faulty and they will replace compressor in two or three days .Its being 10 days and now no one is entertaining my query nor service desk guys. Pathetic service which was not acceptable from a Brand like Voltas. Could someone please look into the matter and help.

Sir,

I am very sorry to inform you that I purchased an AC 1.5 T Cap Voltas make from Gurdaspur (Punjab) vide Bill No.299 dt.10.7.2013 from M/s Montu Electronics, Tibri Cantt (Gurdaspur). I was suggested to purchase this brand by one of my close friends. At that time, I was very much reluctant to go in for its purchase but ultimately on his persistent follow up I decided to purchase this brand of AC.
Ultimately, it could function not so well. Each and every time. I lodged the complaint with the company and on last Friday i.e on 13th of June 2013. The complaint number is [protected]. The mechanic from M/s Bhatti Electronics, Gurdaspur visited and checked the AC on Saturday. He told us that its fan motor is not working and it needs to be replaced. I am regularly following up M/s Bhatti Electronics, Gurdaspur and customer care centre but to no avail. I also got mobile number of your Service Head Mr Varinder from Chandigarh. I made him calls so many times on his number[protected] but he doesn’t attend call.
At last, I am left with no other option except to get my complaint registered to your goodself; being very much constrained to do so.
I earnestly request your goodself to kindly get my AC repaired and the part whatsoever it may be got replaced through an experienced mechanic of our region posted by Voltas. I think, Voltas has established its good image in the market. It should not malign even a bit.

I do hope your goodself would be kind enough to go through my complaint and get it resolved at your earliest possible, please.

KP Singh
Onkar Nagar Gurdaspur (Pb)
143521
Mob :[protected]

sir, my split ac is not working so i will reach 2 our nearest service center . he found urs ac bloor motar is not woking . put new motar insert into ac is still working urs ac . BUT bloor motar is not in ours stock you should depsoit 2500 rs. i will deposit this amount but he cant give any me receipt. but i will told him but he is not giving receipt.so i will come 2 home frm service center. still busy in my own office work .in short while his service center engineer name sahil has come frm service center.and replaced old used motar .but i will tell him what is this he is told me this is new motar without company label without manufacturing date. i will reach . to service center and tell him sevice center incharge name gulshan sanghra. is mishbhaving with me. tell me compaint for me in company. i will suffer frm this incident and lost trust from votas service center is still running in jammu . so sir kind attention for this . incident othewise i will face u in consumer court. pis find this matter doing in urs voltas service centers in jammu, .

I purchased Voltas split AC three years back. First year it ran fine. Second year before beginning of the summer it was noticed that the gas has leaked out. Registered complaint to Voltas Customer Care who promised to send their technician within 48 hours. Thereafter different batches of technicians started paying visit and returned stating that they need tool to check the point of leakage and none of them came back again.and the season was over. We re-complained to Voltas customer care again last year, a sincere looking technician paid visit to my house with his co-worker and after checking said that there was a leakage in condenser and would have to take the same to service centre with entire outdoor unit. We let it go and he returned and claimed that he has to replaced the condenser. We innocuously paid him the condenser price with gas filling charges around 6000. This year again before start of summer the gas was found leaked and same exercise was repeated, this time again every batch of technician checked and promised to come back with tool and none of them approached us so far and we are almost in the midst of the summer season. Only solution feasible at this stage seems to me to dispose this AC and buy a new one of different Company if the service of this Company is like this unless any sincere Voltas person will rise at this occasion to support me. It seems to me that the last technician did not replace the condenser, rather repaired it and charged me the price of new condenser. If such cheating is rampant with Voltas, how will I venture to buy a new product of this Company again. Regards. N. Ansari Ghaziabad [protected]

I have been trying to follow up my complain (logged on 11-June, 2014). COMPLAIN NUMBER: [protected] I have called up the toll free number:[protected] and other numbers : [protected], [protected]) BUT MY COMPLAIN IS YET NOT ATTENDED. I spoke to: Rohit, Sumant, Rama, POOJA DEVI, B. Suresh. But nobody is taking the matter seriously. Kindly take my complain seriously HERE. Again I follow up 12, 13 14, 16 but no one visit to our office. Again Customer Care given New Complaint number on 16th June 2914 ([protected]) and assure to resolve but still same. We are follow up (Kuldeep, Sunil and Anjali). Your customer care put call on hold and disconnect the call. The service is provide by the Big Brand and very bad. Thanks & Regards. Sachin Rai | Human Resources Movers International Pvt Ltd. || 44 L.G.F || World Trade Centre || Babar Road || Connaught Place || New Delhi 110001 | T : +[protected] F : +[protected] M: +[protected]

Dear Sir, this is to inform you that I registered a complaint with VOLTAS customer care 8 days back on 10th June, 2014 for a 1.5ton split ac (complaint no [protected]). Despite numerous requests from my side and repeated assurances from the customer care number that the job will be done on the same day the service guy came on 14th June 2014. There appears to be a major communication gap between your customer care numbers and the service centre. The service person who came to attend my complaint rectified gas pipe leakage as the problem. He assured to repair the very same day but he vanished and came on 17th June 2014 after repeated complaints.He filled the gas and said pipe is broken and needs welding which burned the wire. That burned wire caused electricity problems and short circuits. The guy refused to look into the matter and left . I find this approach extremely unprofessional and intolerable because of the negligence and unskilled kind of work done.Please forward this mail to someone senior in the hierarchy, so that this complaint gets dealt with at the earliest.

Dear Sir, this is to inform you that I registered a complaint with VOLTAS customer care 8 days back on 10th June, 2014 for a 1.5ton split ac (complaint no [protected]). Despite numerous requests from my side and repeated assurances from the customer care number that the job will be done on the same day the service guy came on 14th June 2014. There appears to be a major communication gap between your customer care numbers and the service centre. The service person who came to attend my complaint rectified gas pipe leakage as the problem. He assured to repair the very same day but he vanished and came on 17th June 2014 after repeated complaints.He filled the gas and said pipe is broken and needs welding which burned the wire. That burned wire caused electricity problems and short circuits. The guy refused to look into the matter and left . I find this approach extremely unprofessional and intolerable because of the negligence and unskilled kind of work done.Please forward this mail to someone senior in the hierarchy, so that this complaint gets dealt with at the earliest.

I have recently shifted to a new house and got re-installed Voltas 1.5 Ton Window AC through service request at Voltas Customer Care. Installation Fee of Rs 500 was paid as per the communication from Voltas Customer Care. After sometime I observed that drainage is not proper after installation and all water instead of coming out of drainage pipe is getting accumulated in AC frame. Due to this water was spreading on entire floor below the AC and going to verandah in lower floors causing problem to its occupants. When I contacted them again citing the problem in installation, they told me that I have to pay again fees of Rs 500 to get the problem corrected. When I reminded them the problem arose because of installation was not done properly, voltas people were rude and flatly refused to listen to it. This is just absurd and is openly fleecing of the customer. It is very shameful that a tata group company will stoop to such low level to make money. Customer service is one of the worst I have come across.

Dear Sir, this is to inform you that I registered a complaint with voltas customer care 4 days back for a 2 ton window ac (complaint no [protected]). So far nothing has been done for rectification, despite several requests from my side and repeated assurances from the customer care number that thejob will be done on the same day. There appears to be a major disconnect between your customer care numbers and the service centre. One operator at the customer care even told me to speak to the service centre myself and gave me the contact number of the service centre. I find this approach extremely unprofessional Please forward this mail to someone senior in the hierarchy, so that this complaint gets dealt with at the earliest. If not, please revert to me so that I can get the job done from some other mechanic. Thanks

sir I have registered compliant on 04 th June 2014 on Voltas customer care, no technician attended so far. I have been calling customer care since then, they told me that the technician would visit within 24 hours, however no technician attended. we family members loosing faith and confidence . the complaint number is [protected]. I requst you kindly get the problem solved.

Greetings! !!


I would like to express my feeling, bad experience and wrong decision by buying 3 voltas ac in one time only .


I have got 3 ac on 9th March, 2013 from M/S sawhney electronics, sadar bazar, cantt, mangal pandey road, lucknow. Invoce number is 7366.


Now reason of my frustrations and disappointing, within three months from date of buying ac on 16. 07. 2013, gas got leaked / finished . Once called toll free number engineer came to check from kushi air conditioning singar nagar, near eye care hospital, alambagh lucknow . They filled up gas and left since it was under warranty so we were not charged.


Now I have faced again this problem, gas is leaked / finished after 2 months, when after winter, summer started, we start using ac from April, 2014.


We have called engineer from M/S khan, park road, saran chamber, den dayal nagar, behind shia hostel on 11.04.2014, voltas franchiese . They said installation is not done right way from the beginning that is why gas is leaking ever time. We were charged 2200 rs for gas refilling.

Now Again within 30 days, split ac gas got finished . We called up again m/s khan, Voltas franchisee for that . they came and again refilled gas on 14.5.2014

During our conversation from engineers when they came to check from M/S khan, they told us installation of split AC is wrong that is why every months this problem is coming .

We spoke to M/S sawhney Electronics and told about same problem since we bought ac from them and their engineers installed but unfortunate nothing happen. They were not bother for our problem at all.


I went to gomati nagar head office to meet higher authority but no one was there.
Finally I spoke to Vinay, he is working as manager in voltas . Now its been 30 days when we spoke to vinay, I am very much sad still nothing happened . Even vinay stop taking our calls.

We even sent photo of ac and they way installation is done to vinay on his wtsapp mobile number.


I would make humble request to all higher authority to voltas please look at my matter very seriously and take right action by send qualified engineering to check what is the problem

1. check split ac has a problem
2. 2. check split ac installation problem

After having split as and spending 74, 500, I am sleeping using fan only with temperature of 46 degree.

Regards,

Manish kakker

sir
i have complianted on customer care of voltas on 4th June 2014. since then no technician has attended to rectify the problem .The compliant number is [protected]. I have been calling customer care number, replied that our technician would solve your problem by ought that day, but so far no technician attended. Kindly I request u get the problem rectified as early as possible