Voltas Complaints & Reviews

I have lodged request for servive of my ac on 29 may 2014 and my request id is [protected] and my ac is in warranty period and no service is given to me till date i have called no of times to toll free no but every time excuses are given., every time they are saying today we will give u a service but every time nothing happens.

Dear Sir/Mam I have filed a complaint #[protected] with Voltas Costumer Care for split A/C installed 25 days back and after that on 16 Jun 2014 it stoped doing Cooling I lodge a complaint on same day .Its being 7 days and now no one is entertaining my query nor service desk guys.please look into the matter and help... Thanks & regards Shiv Kumar 0 [protected]

Hi There was some problem in my voltas ac 1.5 ton (platinum hot and cold) due to which it stopped cooling on 18/6/2014 (Wednesday).I waited for a while and lodged my complaint (complaint no :) in your call centre at around 12:05 AM.I could hear the compressor starting but no cooling so had figured out it’s a gas leakage and had told people at call centre to send someone equipped with apparatus to refill the gas. The service centre nearest to my place is Ginni Aircon located at Mangolpuri Puri, Delhi .The AMC of the AC was done with the Ginni Aircon on 18/2/2014. No one turned up on Thursday, all through out the day. On Friday, the complaint was attended by some Mr Saleem Khan who just came without the apparatus I had asked for. He confirmed that there is gas leakage problem and it will be fixed on Friday that is 21/6/2014. On 21/6/2104 at around 12:30 PM, I contacted Ginni Aircon again regarding the problem. I communicated with some Mr Akbar, who was too rude and arrogant for any kind of public dealing. To my surprise I was told that they don’t have enough staff and the problem will be fixed on Sunday that is 22/6/2014. You take 2 days to inspect for the problem and then 2 more days to fix it. Why on your first visit you people are not equipped? And then your service centres are running short of the staff. Being a doctor, it is not possible for me to skip my hospital and stay at home waiting for these guys to repair my AC. What sort of people and agencies you have hired. This is my second bitter experience with Ginni Aircon, last time being previous year where they took 7 days to fix similar problem and that too after repeated calls and emails to your call centre and complaint cell. How can you guys behave in such an irresponsible way despite the AMC being done . No one expects a company like Voltas taking such a long time to sort out these issues. You just focus on selling your products and have the worst service backup. I am sleeping without the AC since past 3 days (since Wednesday), and I still don’t know when will the AC be finally repaired. And adding to my mental agony is your staff at the service centres. How can you treat your customers in such a ruthless way. I have 3 Voltas ACs in my home and seriously regret buying them. I will not buy any Voltas product in future and recommend others not to do that either. Dr Puneet Rijhwani ND-30, Second Floor, Vishakha Enclave Pitampura, Delhi-110034 Mob : [protected], [protected]

Hi, I had purchased a Volta Split AC (Model : Voltas 125CXI 1 Ton) on 24/04/2014 from M/S First Cool, but now I am facing a serious problem that whenever it is raining outside, large volume of water is coming inside my room through the AC machine.Water is continuously dripping from the A/C machine and spilling my floor. I had lodged a telephonic complain on 18/06/2014 at 3.50 PM (Complaint no# [protected]) but it has not been attended since then and everytime I call up they are saying that it is going to be attended within the next 2 hours. Can you please look into this urgently and do the needful so that someone attends and checks the issue from Voltas. Regards, Rupsa Mukherjee

I have filed a complaint #[protected] with Voltas service desk for split A/C repair 20 days back and after that mechanic visited my house and checked Air condition and found that compressor is faulty and they will replace compressor in two or three days .Its being 10 days and now no one is entertaining my query nor service desk guys. Pathetic service which was not acceptable from a Brand like Voltas. Could someone please look into the matter and help.

Sir,

I am very sorry to inform you that I purchased an AC 1.5 T Cap Voltas make from Gurdaspur (Punjab) vide Bill No.299 dt.10.7.2013 from M/s Montu Electronics, Tibri Cantt (Gurdaspur). I was suggested to purchase this brand by one of my close friends. At that time, I was very much reluctant to go in for its purchase but ultimately on his persistent follow up I decided to purchase this brand of AC.
Ultimately, it could function not so well. Each and every time. I lodged the complaint with the company and on last Friday i.e on 13th of June 2013. The complaint number is [protected]. The mechanic from M/s Bhatti Electronics, Gurdaspur visited and checked the AC on Saturday. He told us that its fan motor is not working and it needs to be replaced. I am regularly following up M/s Bhatti Electronics, Gurdaspur and customer care centre but to no avail. I also got mobile number of your Service Head Mr Varinder from Chandigarh. I made him calls so many times on his number[protected] but he doesn’t attend call.
At last, I am left with no other option except to get my complaint registered to your goodself; being very much constrained to do so.
I earnestly request your goodself to kindly get my AC repaired and the part whatsoever it may be got replaced through an experienced mechanic of our region posted by Voltas. I think, Voltas has established its good image in the market. It should not malign even a bit.

I do hope your goodself would be kind enough to go through my complaint and get it resolved at your earliest possible, please.

KP Singh
Onkar Nagar Gurdaspur (Pb)
143521
Mob :[protected]

sir, my split ac is not working so i will reach 2 our nearest service center . he found urs ac bloor motar is not woking . put new motar insert into ac is still working urs ac . BUT bloor motar is not in ours stock you should depsoit 2500 rs. i will deposit this amount but he cant give any me receipt. but i will told him but he is not giving receipt.so i will come 2 home frm service center. still busy in my own office work .in short while his service center engineer name sahil has come frm service center.and replaced old used motar .but i will tell him what is this he is told me this is new motar without company label without manufacturing date. i will reach . to service center and tell him sevice center incharge name gulshan sanghra. is mishbhaving with me. tell me compaint for me in company. i will suffer frm this incident and lost trust from votas service center is still running in jammu . so sir kind attention for this . incident othewise i will face u in consumer court. pis find this matter doing in urs voltas service centers in jammu, .

I purchased Voltas split AC three years back. First year it ran fine. Second year before beginning of the summer it was noticed that the gas has leaked out. Registered complaint to Voltas Customer Care who promised to send their technician within 48 hours. Thereafter different batches of technicians started paying visit and returned stating that they need tool to check the point of leakage and none of them came back again.and the season was over. We re-complained to Voltas customer care again last year, a sincere looking technician paid visit to my house with his co-worker and after checking said that there was a leakage in condenser and would have to take the same to service centre with entire outdoor unit. We let it go and he returned and claimed that he has to replaced the condenser. We innocuously paid him the condenser price with gas filling charges around 6000. This year again before start of summer the gas was found leaked and same exercise was repeated, this time again every batch of technician checked and promised to come back with tool and none of them approached us so far and we are almost in the midst of the summer season. Only solution feasible at this stage seems to me to dispose this AC and buy a new one of different Company if the service of this Company is like this unless any sincere Voltas person will rise at this occasion to support me. It seems to me that the last technician did not replace the condenser, rather repaired it and charged me the price of new condenser. If such cheating is rampant with Voltas, how will I venture to buy a new product of this Company again. Regards. N. Ansari Ghaziabad [protected]

I have been trying to follow up my complain (logged on 11-June, 2014). COMPLAIN NUMBER: [protected] I have called up the toll free number:[protected] and other numbers : [protected], [protected]) BUT MY COMPLAIN IS YET NOT ATTENDED. I spoke to: Rohit, Sumant, Rama, POOJA DEVI, B. Suresh. But nobody is taking the matter seriously. Kindly take my complain seriously HERE. Again I follow up 12, 13 14, 16 but no one visit to our office. Again Customer Care given New Complaint number on 16th June 2914 ([protected]) and assure to resolve but still same. We are follow up (Kuldeep, Sunil and Anjali). Your customer care put call on hold and disconnect the call. The service is provide by the Big Brand and very bad. Thanks & Regards. Sachin Rai | Human Resources Movers International Pvt Ltd. || 44 L.G.F || World Trade Centre || Babar Road || Connaught Place || New Delhi 110001 | T : +[protected] F : +[protected] M: +[protected]

Dear Sir, this is to inform you that I registered a complaint with VOLTAS customer care 8 days back on 10th June, 2014 for a 1.5ton split ac (complaint no [protected]). Despite numerous requests from my side and repeated assurances from the customer care number that the job will be done on the same day the service guy came on 14th June 2014. There appears to be a major communication gap between your customer care numbers and the service centre. The service person who came to attend my complaint rectified gas pipe leakage as the problem. He assured to repair the very same day but he vanished and came on 17th June 2014 after repeated complaints.He filled the gas and said pipe is broken and needs welding which burned the wire. That burned wire caused electricity problems and short circuits. The guy refused to look into the matter and left . I find this approach extremely unprofessional and intolerable because of the negligence and unskilled kind of work done.Please forward this mail to someone senior in the hierarchy, so that this complaint gets dealt with at the earliest.

Dear Sir, this is to inform you that I registered a complaint with VOLTAS customer care 8 days back on 10th June, 2014 for a 1.5ton split ac (complaint no [protected]). Despite numerous requests from my side and repeated assurances from the customer care number that the job will be done on the same day the service guy came on 14th June 2014. There appears to be a major communication gap between your customer care numbers and the service centre. The service person who came to attend my complaint rectified gas pipe leakage as the problem. He assured to repair the very same day but he vanished and came on 17th June 2014 after repeated complaints.He filled the gas and said pipe is broken and needs welding which burned the wire. That burned wire caused electricity problems and short circuits. The guy refused to look into the matter and left . I find this approach extremely unprofessional and intolerable because of the negligence and unskilled kind of work done.Please forward this mail to someone senior in the hierarchy, so that this complaint gets dealt with at the earliest.

I have recently shifted to a new house and got re-installed Voltas 1.5 Ton Window AC through service request at Voltas Customer Care. Installation Fee of Rs 500 was paid as per the communication from Voltas Customer Care. After sometime I observed that drainage is not proper after installation and all water instead of coming out of drainage pipe is getting accumulated in AC frame. Due to this water was spreading on entire floor below the AC and going to verandah in lower floors causing problem to its occupants. When I contacted them again citing the problem in installation, they told me that I have to pay again fees of Rs 500 to get the problem corrected. When I reminded them the problem arose because of installation was not done properly, voltas people were rude and flatly refused to listen to it. This is just absurd and is openly fleecing of the customer. It is very shameful that a tata group company will stoop to such low level to make money. Customer service is one of the worst I have come across.

Dear Sir, this is to inform you that I registered a complaint with voltas customer care 4 days back for a 2 ton window ac (complaint no [protected]). So far nothing has been done for rectification, despite several requests from my side and repeated assurances from the customer care number that thejob will be done on the same day. There appears to be a major disconnect between your customer care numbers and the service centre. One operator at the customer care even told me to speak to the service centre myself and gave me the contact number of the service centre. I find this approach extremely unprofessional Please forward this mail to someone senior in the hierarchy, so that this complaint gets dealt with at the earliest. If not, please revert to me so that I can get the job done from some other mechanic. Thanks

sir I have registered compliant on 04 th June 2014 on Voltas customer care, no technician attended so far. I have been calling customer care since then, they told me that the technician would visit within 24 hours, however no technician attended. we family members loosing faith and confidence . the complaint number is [protected]. I requst you kindly get the problem solved.

Greetings! !!


I would like to express my feeling, bad experience and wrong decision by buying 3 voltas ac in one time only .


I have got 3 ac on 9th March, 2013 from M/S sawhney electronics, sadar bazar, cantt, mangal pandey road, lucknow. Invoce number is 7366.


Now reason of my frustrations and disappointing, within three months from date of buying ac on 16. 07. 2013, gas got leaked / finished . Once called toll free number engineer came to check from kushi air conditioning singar nagar, near eye care hospital, alambagh lucknow . They filled up gas and left since it was under warranty so we were not charged.


Now I have faced again this problem, gas is leaked / finished after 2 months, when after winter, summer started, we start using ac from April, 2014.


We have called engineer from M/S khan, park road, saran chamber, den dayal nagar, behind shia hostel on 11.04.2014, voltas franchiese . They said installation is not done right way from the beginning that is why gas is leaking ever time. We were charged 2200 rs for gas refilling.

Now Again within 30 days, split ac gas got finished . We called up again m/s khan, Voltas franchisee for that . they came and again refilled gas on 14.5.2014

During our conversation from engineers when they came to check from M/S khan, they told us installation of split AC is wrong that is why every months this problem is coming .

We spoke to M/S sawhney Electronics and told about same problem since we bought ac from them and their engineers installed but unfortunate nothing happen. They were not bother for our problem at all.


I went to gomati nagar head office to meet higher authority but no one was there.
Finally I spoke to Vinay, he is working as manager in voltas . Now its been 30 days when we spoke to vinay, I am very much sad still nothing happened . Even vinay stop taking our calls.

We even sent photo of ac and they way installation is done to vinay on his wtsapp mobile number.


I would make humble request to all higher authority to voltas please look at my matter very seriously and take right action by send qualified engineering to check what is the problem

1. check split ac has a problem
2. 2. check split ac installation problem

After having split as and spending 74, 500, I am sleeping using fan only with temperature of 46 degree.

Regards,

Manish kakker

sir
i have complianted on customer care of voltas on 4th June 2014. since then no technician has attended to rectify the problem .The compliant number is [protected]. I have been calling customer care number, replied that our technician would solve your problem by ought that day, but so far no technician attended. Kindly I request u get the problem rectified as early as possible

With humble&regards i have purchase new window a/c before 2 month.this window a/c not cooling

10 day before complaint no.[protected] no response for new voltas window a/c

please change the voltas a/c
thanking you
gurpreet singh
mb: [protected]/ [protected]

Good Evening Respected sir/madam My Name is satya Pal sharma, i am retired employee of State bank Of india and Senior Citizen. Today i Approached you to help me. On Last week i Purchased New Split AC of Voltas from "Dev Raj Verma" kotwali Bazaar, Hoshiarpur City, Punjab. This dealer did Decieved me on this Purchase and guided me Wrong.Firstly, When i Purchased Ac from this dealer shop he said according to given Configuration of my room, 1.5 ton AC of perfect for me and he has This Ac in his warehouse with Packed box. i did faith on him and given my Address and he sent it to my home and i paid for its installation, When i started use this AC it was not Doing Cooling in my room after Long run. I complained regarding this and dealer sent one local mechanic to check it and he admit on that time it is not working good even it is not fit in this room and we should replace this AC with 2 ton on urgent basis. very next day when i approached to Dealer on this matter he totally refused to replace it . Actually dealer has not given us New AC because when i checked there were lot of scrates on AC Outter Body and Remote. Dealer given us that AC which he Was using at their shop. Please help us on this matter, this dealer is harshing to senior citizen, i have not more power to visit again and again on dealer shop and ebate on this matter, i am heart patient . please take quick action on this matter and replace my AC with New One from Company directly because i have no faith on this dealer now. I am sending you same complaint which i have sent to company as well .below is the description. [protected][protected][protected][protected][protected][protected][protected][pr...⇄ Good Morning respected sir/madam My name is satya pal sharma, I am retired State bank Of india and senior Citizen. I have complaint against one of your company dealer ( Dev Raj Verma" kotwali bazaar, Hoshiarpur, punjab. Last week i purchased New Split AC" Pride" ( 1.5 ton )of voltas from this Dealer with Bill. After Fitting when we start use this AC the i noticed it was not working properly. It was Not Cooling.Very Next day, I complained regarding this to same dealer and he Sent Local mechanic to check it and he was Admitting it is not fit to this Room and Also it is not working in right manner. Mechanic Said to us he is help us on this matter and we should replace this AC with 2 ton AC or with another New Piece. The Matter is that When I Paid for this AC the shop keeper said to me you can go back to your home and he will sent this AC to our Home Address when i checked AC remote and Ac Outter body then there were some Sctrached on it. the i came to know that Your Dealer decieving New Customers and Specially to doing harsh to Senior Citizens like me. Please do needful on this matter and Replace our AC With New one for which I have Paid my hard Earning Money. Even He Guided me wrong About this AC when i did Shop. Please Please take Quick Action on it and replace my AC i have bill which also he given to me of rs27, 500 but he charged 30, 500rs fro my side and said he can only Give Bill of 27, 500rs rest i no need to worry. Please take Quick action and for further enquiry you can Call me on my mobile number Thanks and regards Satya pal Sharma mobile = +91-[protected]

Lodged a service request for my 1.5 ton ac not working on 08/06/14 vide complain no. [protected]. so far have not received any call or visit from the voltas side. On asking at the all centre on 11th I was told that my service would be attended next day. on talking to supervisor on 12th the same answer but the worst was on 13th when I was toldd by one Gurmeet that if I speak to him in punjabi he will try to solve my problem otherwise he won.'t.. Wish there was a nodall officer/responsible person who could answer my problem. Actually feel that i have been taken for a ride by Mr.Tata.

I hv purchased Voltas AC, capacity 1.5 MT, Window in 2009. I hv lodged Complain in your Customer Customer for service of my AC on 04 April 2014 vde Complain No. [protected]. As per my Complain your Technical executive visit our site & after checking the AC, he was analysed there is some problem in Fan motor of our AC & fix the problem. But after around 10-15 days, the Fan motor stop working & making voice. I hv again re-open my earlier complain. Again, your executuve came & advise me to replace the new Motor as it is not working but after 10 days, he again advise me to repai the said motor as there is availability problem of new motor in your Company & he charged amount of Rs 2250/- against the repairment charges & fix the existing motor on 22 May. But just after 4 days, the said motor again stop working & i hv again lodged a complain and again your executive visit & advise that now this motor is not working so Voltas Company will replace with new Motor. But inspite of my huge followup & request & reminder now your service center neither replace the motor nor pickup my phone. I hv also requested so many times to your Customer care number but they also not doing anything. Now I am very much disappointed with your services & think not to purchase any Voltas product in future & also advise the same to our relatives & friends.

If you still think to improve your services & make my faith back upto some extend, kindly look afetr my problem & do the needful at the earliest. PLEASE TAKE THIS MATTER MOST URGENT AS WE ARE FACING LOT OF PROBLEM SINCE LAST TWO MONTHS JUST BECAUSE OF YOUR POOR SERVICES.

Sachin [protected]