Voltas Complaints & Reviews

I bought a Voltas 1.5ton Inverter AC from Girias, Ambattur branch on 31st March 2022. They delivered the product on 1st March 2022 and got it installed on the same day. I was overwhelmed by the response of the seller and I was happy. After installation, when they tested, it was working fine, as we ran it only for few mins. Same day night when we turned it on there was lot of noise in the AC machine in both IDU and ODU and it stopped running in the mid night, with an error F9. We reported this issue to Voltas and their engineer visited the next day and he couldn't find any fault. He asked us to take a Video of the issue and report it, when it happens again. In couple of days, again the AC machine stopped working in the mid night with the error F9 and i recorded the video. Reported the issue again and the engineer visited the premises, and he could find nothing and kept the ticket on hold. Next day his manager visited my home and he checked the machine. He said the noise issue was due to Voltage fluctuation. But we don't have any voltage fluctuation in the entire apartment building and i personally checked this with my neighbors. No one else in my apartment is facing this issue. Day by day the noise in the IDU and ODU is increasing and currently it is running like a share auto. I believe no human can sleep with the noise of a share auto in their bedroom. And as an Engineer myself, i know that voltage fluctuation won't create any noise in the AC machine and the AC fan motor is creating this noise.

I have paid Rs.38600 from my credit card to buy this AC machine, thinking that i will get a good sleep in this summer. But i am hardly getting any sleep due to this AC machine's noise. I am looking for complete refund of my money, i spent on this product and let the Voltas take their product back or else the defective machine should be replaced with new non defective product. Kindly help.

Hello Team,

This complaint is with respect to Voltas inverter split AC (Voltas SAC 183V DZQ (3S) R32) which I purchased from Ajay Trading Co. ( #5/5 Jacubpura, Gurugram-122001, Haryana) on 25th Feb 2021 and it got installed with in next 2 days.

Just after 2 months we started getting cooling issues.

After some basic verification done by technician gas leakage concern was found & it took 3 more days to refill the gas.

Anyways same issue was arisen again in Feb 2022 just before expiration of warranty period. Rather than to check for the exact cause for reoccurrence of gas leakage, gas was filled again by technician which reflect technician wasn’t shrewd one.

Just because of ignorance of technician during the installation and refilling of gas, today again we observed same concern.

Already tried to reach Voltas customer care, they are demanding to pay for the cost of visit and resolution charges.

Do I really pay for this ?

Don't know how much I need to pay again ?

It is quite pathetic and painful that I couldn’t enjoyed the colling for a single season even after paying almost 42K ( AC+ installation).

Feeling duped by Voltas.

Is this the way to treat the customer ?

Are you really providing customer oriented services ?

Please look into this matter on urgent basis. All required details are attached FYR.

Please have a look or I will move to consumer court.

Regards

Sunil Nandal

[protected]/[protected]

Complaint number [protected]
Registered on 25th april 2022
Date of purchase 8th June 2021

Issue: With even less than an year of purchase my ac is showing cooling issues for which the technician told it's compressor issue.
Since then i am following up like a fool with customer vare and their service centre manager - Manish ( [protected]) but it seems like a deaf team who pays no heed towards customer grievance and what the customer might be going through. It's very shameful for a company when they response to their customers that they are out of stock for a basic product like a compressor of ac. But this is how voltas responds and runs away with this answer everytime I call them up. Pathetic service n customer support

Amrik Chauhan from voltas has not been listening and not actively answering my calls. Do not know what to do

No bill copy of servicing present with the company .
Along with this the company representative was redirecting to the wrong website.

This complaint is with respect to Voltas AC with which i have registered the ac serving for getting the filters cleaned. But in a day or two the outdoor unit started making the noise. I raised the request for the same but noone showed up. When they did the date was crossed and then it is being told the date has been crossed and extra must be paid

I purchase my window ac in june month of 2018 and my ac is under 5 year comprehensive warranty but i purchase it from bajaj finance and i dont have original bill but company have all service record of my ac so please provide me coils and regiatered mobile no is [protected] service centre of my area rufuse to raise request withou bill.

I purchased a bottom loading - HOT/COLD water dispenser from them on 9th of May 2022-It came with missing parts the water drainage cap is missing and the water pipe which goes into the jar is cracked. I am calling again and again to the showroom guys they are of no help the customer service is very rude no body came for the installation - so i bought a new pipe and started using it then water started coming out from the drainage whole i covered it with a 3M ear bud - The installation/demo people call and they confirm my address and then they say this is not my area, I have sent them a email no reply and no action either also its a brand new machine there is no hot water coming - water heating is not working.

I purchased voltas 70 litre capacity with remote control. There is a tank alarm system in this unit. Even if there is sufficient water level it gives an alarm due to which water pump will not work & cooling air isn't coming, please ask them to give a parmanent solution for this issue or change the unit which doesn’t have this system.

I have registered a complaint on 11 Apr 2022 and till today 15 Apr 2022 nobody’s attained complaint even not call me to understand the issue. Temperature is too warm and AC not working. Very poor service I didn't expect this from Voltas. I have called many times to customer care representative they told me that issue will be resolved soon but till now i did not get any resolution

We are facing issue for Volta's 1.5 ton inverter AC. For after few minutes it is showing pc 04 error and now it's continuously showing it and AC doesn't working at all... Customer service is not able to resolve it permanently as the problems persist after sometime...I’m not getting a solution of the problem...I’m very disappointed with this..very bad service!!!

P4 error in ac not resolved even after taking service charges

I have raised a complain in voltas customer care that the ac is showing P4 error but the technician visited and didn’t resolve the error and i have paid the service charge again when i raise the complain to customer care they are not responding and no resolution is done for ac error

12 May 2022 ko mainay voltas window ac 1.5 ton kalkaji jo voltas ka authorized outlets hai waha purchase kiya thaa next day installation ka commitment hua lekin after sale kalkaji outlate ka concern person aur installation voltas walo nai abhee tak koi contact nahee kiya hai mai phone karta hu too sirf jhut boltai hai ki with in hour banda aa jaiga two days sai yahee drama hoo rahaa hai. Pls suggest me what I can do.I don't know ki voltas etnee buri aur ghatya employees wali company hai.Jo sirf apnai customer sai paisa etnai k leyai hai

Sir I have Purchased My Air Cooler May 2018. And when i have purchased it then after two days its fan motor is not working so i have complain then it fan motor has changed but within three year i have to purchase new motor every year because its working only three month. means i don't understand which kind of product your company has manufacture which is not working at least two season of summer. and every time i have to paid 2200 Rs. which is more costly for us. so please give me the suggestion what should i have to do every year in summer season first i pay 2200 Rs and Replace new motor then it will work. please Resolve my issue As soon As possible.

Hi, My Name is nirmal singh, I bought an inverter AC of voltas on 28 May 2021 and they are providing 2 free services as per company policy. I got 1 service and now my concern AC is under warranty of 1 year. My 2nd service is pending which scheduled day was 2 May 2022 but nobody (technician) visited my home from that day I have contacted the service center on a phone call with Mr. Vishal Kapoor, but they did not provide a technician they are only delaying my service, after that, I reached with customer care regularly each and every day. Still, I didn't get any result my complaint number is -[protected] please check this, I also reached to area manager but he was also saying yes technician will visit but nobody came. please give me results please provide service.
thanks

I purchased an AC from voltas, from Amazon. I received extended warranty along with the purchase. Extended warranty certificate mailed to me includes the details of 'gas filling' among other things during the warranty period. But now, when I contacted service center regarding the gas filling, they are saying I have to pay for the gas charging since I purchased from online. What logic is that. I registered the product after the purchase, and then only I received the warranty coverage terms. So, now disclaiming the warranty is unethical and cheating.
Please give me a quick resolution.
Product Serial No. - 4552269A18BC02718

Regards,
Sibi

My brand new voltas AC is not working.I am connecting the service centre several times but they are intentionally rescheduling technician visit date as per there wish without informing me.I have purchased my AC on 5.05.2022.But unfortunately there is a manufacturing defect in the AC arise and from the 1st day itself the room is not getting cool.Though my AC is in warrenty period but Voltas service center is playing nasty with me.Please help me as soon as possible.Repair this or pls replace my new issue.I have raise issue and the reqst number is [protected]

I bought a New Voltas 5 star window ac 04/05/2022 since the day it was installed, there is a noisy sound in it, which is causing us problems, air condition remote is not working, I have its complaint customer Care was registered in 06/05/2022 which no solution come complaint id-[protected].

Regards
Rajpal singh

This year I purchased inverter ACs 1.5 T capacity for my house installed on 1 Feb Invoice No A[protected]A330 Date 27-01-22 and because of winter, I could only start it in end March. There was water leakage from inside unit so I raised complaint on 31 March. After many followups and after many days a technician arrived and simply said your air conditioner is wrongly installed and team who did this will only do it reinstallation. I am continuously following up with customer care and every time I get response will be resolved in 1-2 days. When escalted, some mangers assured me to get this resolved on same day. About 10 days back it was agreed product will be replaced but only verbal and no action again. I am sorry but my whole experience of Tata products is lost now and I am feeling i did a big mistake of taking this product and even service contract for 5 years. Can anyone please look into it & can this be resolved as soon as possible?- [protected]@gmail.com ([protected])