Voltas Complaints & Reviews

Dear Sir,

This is regarding my Voltas AC's malfunctioning and no resolution from your end. Before the start of summer, we requested for Air Conditioner Service by your company on 14/04/2022. The electrician serviced the AC with gas filling on April 16-17 and assured us that now AC would not cause any problem for this season.
However, only after a day or two the AC started making weird noise and stopped its cooling. So we thought that there might be some problem with AC and called service center and they told us that the cooling vents need to be changed and request of the parts has been sent by him to the company. After 2- 3 days I called the authorized center person (Alam Khan) to know the status of my ticket. Then, he said “ ab company jab part degi tabhi to lagenge hum kuch nhi kr skte. Jab part ayega hum lga denge.” After that I waited for 3- 4 days more. I called him again and he told me to speak to service center. Then I called your service center and a person named “Prateek” Picked up the call and said there is no information regarding the part change with us. So I called the person named Alam Khan working in authorized center at Jangpura Bhogal and had a conference call with both service center and him. Then I asked service center person Prateek to talk to warehouse team so that part would be available as soon as possible. Then he said he can not call them. I asked him the method of resolution then he asked we cannot do anything do what you can do AND DISCONNECTED THE CALL. The other person Alam Khan said they have cut the call. They will not do anything for you. Let me send one follow up email to warehouse. Yesterday( 27/04/2022) I asked him the status he said the truck is enroute and he will call me. He did not call back and also today on 28/04/ 2022 he even did not picked up my call.
It has been 16 days but my issue has not been resolved .
I HAVE MADE A VERY BIG MISTAKE BY PURCHASING THIS VOLTAS COMPANY AC.
Even I had purhcased the extended guarantee and my AC is in Guarantee. I think that is why your company is treating us like this.

I purchased this AC as this is a 'TATA' product. A company about which everyone around the world knows. But my experience with this brand's AC has been the worst so far.
You should not spoil such a big brand by not doing your job. And its not about only one AC, you have no idea how far this can go and how negative mouth publicity can destroy a big brand name also within a very less time.
I will never purchase any Voltas product in future and even suggest my friends and family to avoid purchasing the same because of your after sale service.
Even no one from your company called me to check the status of the ticket even after 15 days. Its me who is calling your company and chasing the persons.
How pathetic service you are giving to your customers.
I will post this email screen print on my social media to know your company's reality. As my more than 2 lakh followers must know how your company is spoiling my time and money.

You should work for the customer satisfaction and keep the name of such a big brand by not behaving unprofessionally.

Hence, you can send all the required parts to the concerned centre and get it fixed immediately by sending your executive to our house. You may contact me for further queries.

Ticket numbers:[protected] and [protected]
Aman Saini
Ph. No. [protected]
[protected]
Jangpura Bhogal New Delhi

We purchased a voltas visi cooler in Aug 2020. 1.5 months back we made a complaint with voltas and in 4 days a technician visited and told us the compressor is defected. He took Rs 300 in the name of inspection charges. He insured us that the company would replace the compressor free of cost in 4 days and only gas charges would be there. There was no reply from the company and the technician blocked us. We made a new complaint with voltas after 1 week and told them that compressor has to be changed, but they sent a new technician he checked and he told the same thing that compressor would be replaced free of cost. But there was no reply from the company. I started writing mails to the company where I was insured for urgent services but nothing was done. I made numerous calls and emails and now after 1.5 months they are giving services and suddenly they are telling that the fridge isn't in warranty and they would charge rs 8500.

Please stop using voltas

I have purchased AC of voltas on 3 rd April.

7 April it got installed. From the day it got installed i am facing so many problems.

Sometimes display doesn't work properly.it doesn't provide cooling at all.Gas is missing sometimes Gas is overfilled, water is falling in indoor unit.one of the technician said the entire system inside is chocked.Main PCB is not working properly

I keep calling customer care they raise issue, technician comes and go till now its been almost month more than 7 technician has visited my home but none of them provide satisfactory service.

I am facing issue from very first day of installation so i would like to demand replacement of this piece.

In one month of this hard summer this Ac hasn't worked even a day

I have purchased Ac from croma.i always have believed in TATA.but now i am having many doubts.

Kindly solve my problem.

I have purchased a brand u new AC, after 2nd service I faced issue of not cooling and the entire gas was leaked out, I raised a complaint to customer service on the 22/04/2022 the mechanic came to check on 23/04/2022 and stated they will need to take the outside unit to the service center on 25/04/2022 but no one turned up, called the mechanic and customer service on 26/04/2022, was promised the issue will be actioned on 28/04/2022 on priority but still no sing of anyone to service it. It's such an inconvenience to leave other work and waste a day for the service man to come and get the AC fixed but still no one comes.

Ac not cooling

Recently, have purchased AC from Flipkart. Now, I am looking to purchase extended warranty upto 5 years from Voltas. When I checked with your customer care, they said Flipkart is not authorised seller and we cannot provide extended warranty to you. Please provide me the extended warranty or confirm that Flipkart is not authorised seller. So that I can take the matter with them. Already sent complaint from my registerd email id [protected]@gmail.com

Good evening Team,

I raised a complaint on 19 April 2022 regarding ac cooling issue and till date no technician visited to solved my problem. Service Request Number- [protected]

I have call around 10-15 times in your customer care service and Service manger and they are giving me false commitment till date.

Last month I have also raised the same type of request (Colling problem and AC service) on dated 17th March 2022 and in one month we are getting the same issue AC Colling problem(AC Gas empty with in 1 month) . if you want I can also share you all call recording conversation with your customer care or service center. How they cheated every time.

NOW YOUR ARE THE ONLY HOPE FOR ME

Team pls do needful help

Thanks,
Jitendra Negi
[protected]

I've raised a complaint to Voltas regarding my window AC which was having compressor issues. Voltas had replaced the compressor and taken the money but the issue is still there. I raised the complaint again regarding this, but no technician visited my place to fix the problem. I tried calling Voltas customer care and they always say that the technician will be visiting the place soon. I also tried calling our area service manager of Voltas but he is not picking up the call. I am having a very bad customer experience now as this issue was raised to the company a week before and still no resolution.

Hi,
I bought a Voltas 1.5 ton window AC on 25.03.2018 at GIRIAS, LB road Adyar branch. bearing serial no 4011234A17LC01368. On 20.04.2022, I had registered a complaint through SR no.[protected], in spite of repetitive calls no one attended the complaint. On 25.04.22, Through the internet I got Mr. Doss, service MGR number and complaint and on 27.04.22 Mr. Ashok from your service partner Weatherpoint inspected and said there is a gas leak and to be taken to the service center for replacement. He asked for the bill copy which I couldn't as I misplaced it. Mr. Ashok said he can't make the indent without invoice. I requested him to take the machine for service, meanwhile I will organise a copy from Girias. He obliged. I went to Girias to take a copy of the bill, but unfortunately their system was down . I had to give a manual request to Girias but they said it will take 10 days to come. Meanwhile, I received a recorded message yesterday stating my service call is cancelled.

I checked my details with Voltas self care with my registered phone number, I was able to retrieve my machine model, serial number and the date of purchase. I just want you to take Voltas self care details as purchase proof and replace the parts. You know it's very hot to sleep at night with kids. Please do the needful ASAP.

I purchased a Voltas AC 1.2 ton in the name of Swayamprava Nayak, mob- [protected] in March 2020 in Bangalore. It was installed by voltas service center(Royal cooling systems) within 15-20 days of purchase. I had used the AC for 15-20 days. In October 2020, when I switched on the AC, there was no cooling.
On contacting customer service, the service center executive inspected and reported that coolant is leaking due to a problem with...

Purchased new 2 ton split AC from Voltas through Amazon and got it installed by voltas team last week, it worked fine for a couple of days but now it is not at all cooling and blowing warm air, l request you to kindly fix the problem ASAP.

Dear sir
i purcahsed ac from italian refrigiraton on01/04/2021. On 8th/04/2022 i made complain to company my complain number[protected]. On 8th company person visit my house and check the ac and told me that pcb problem in my ac and he took rs 500/- for service charge to fit pcb and told me that he will bring pcb within week but today is 27/4/2022 no any person will come to change the pcb again i tried to register complai but they cancelled my complain 2 to three times at last i made this complain on this site so please rectify my complain . Voltas company a big brand and this type of service they are giving to customer i also telephone service incharge of gujarat n informed my complaint he assure me that he will do it in 2 or 3 days name of service incharge was mr vinod and telephone number is [protected]. They dont understand his duty so kindly resolve my complain immidietly

On online complaint your Bhilai branch technician take away Motherboard (inverter) for repairing/replacement.33days have already elapsed .False promises from your Bhilai unit/Raipur office.No coordination between them.It reflects poor service and damaging Voltas name .It hardly take 7days to come any component from your Bombay office.Please look into the matter and resolve the grievance immediately.repeat immediately.
GST SPLI AC...

I was complained in customer care my complaint number [protected] mr moin ansari come to visit and charge 450 Rupees and said ur ac gas is leaked and fill it in two days but I call customer service bareilly after five days they the shortage of gas in bareilly that's why they not fill up early I purchased ac in last april install by ur supervisor serviced by u and gas leaked is ur fakt but u not filled and said issue of shortage gas such a very worst service u have plz resolve mu problem very soon

Good evening sir I raised a complaint on 19 March 2022 regarding ac cooling issue technician visited repeatedly not solved my complaint I have repeatedly call area service manager but he is not responding to my calls and even block my number its been 1 month above my complaint not solve i want to exchange Ac because it's giving me problems in every 2 month and major issues is service person not qualified to solve complaint team pls do needful help

I installed voltas inverter AC 1.5 ton 3star last year.exactly after 1year, while switching ac, it's not cooling the room and showing PC 04 error in every 2mins and compressor stops in every 2 mins.i had already called the Voltas service man, but they didn't adress the pc 04 error.just saw and left.i hv already told them there is an error, but they didn't adress that. it's very sincere request kindly adress this kind of error.its so frustrating

We have purchased AMC sheme 4 PM Service (4 years) for 3899 as per the instruction of your Authorised Person Gaurang Patel (Hi Tech Services Ahmedabad Mob [protected]) on 01/03/2021 UTR No: N[protected] for Amount 3899/- from our account number [protected] to Your Citi Bank Account Number 1061275

However, we have yet to get any notification or AMC Certificate from your end, and as a result, our services are due. Please investigate this situation and give the AMC Contact Certificate as soon as possible.

Everyday I'm requesting Call back but i never received any call back from your end also sent several email but no response from your end

Product Details
Split AC
Registration No:- [protected]
Date of Purchase:- 11/15/2019
Model -4552421
Serial No. 4552421A19HA01498

We have purchased AMC sheme 4 PM Service (4 years) for 3899 as per the instruction of your Authorised Person Gaurang Patel (Hi Tech Services Ahmedabad Mob [protected]) on 01/03/2021 UTR No: N[protected] for Amount 3899/- from our account number [protected] to Your Citi Bank Account Number 1061275

However, we have yet to get any notification or AMC Certificate from your end, and as a result, our services are now available. Please investigate this situation I have made several calls and Emails to Voltas customer care.

Product Details
Split AC
Registration No:- [protected]
Date of Purchase:- 11/15/2019
Model -4552421
Serial No. 4552421A19HA01498

Service request for free service of ACs under warranty closed by your vendor without providing service despite speaking to them on the phone
VS air conditioning Lucknow
Request numbers
[protected] and [protected]

Poor mechanism
Most probably being free service

Action should be taken against your vendor

Really sorry to have bought Voltas product

Sir amc le hai voltas ac 3/3 visit ke baad ac mai cooling ke lie aate hai 20 din pehle bhi company ne gas Dali thi but 20 din mai gas lea hui hai ya kya hua hai cooling nai ho rai complaint ki to keh rae h 1 visit mai falt likha jata hai 2 nd visit mai gas no not hota hai 3 Rd visit mai thik hota hai jisme 7/10 din ka time lagta hai maine kaha jab ac lia tha tab to ye nai btaea tha ki service 10 din tak vait karna padega pehle to phone pick nai karte agar karte hai unko problem btao to karte hai hmara to yahi protocol hai aapko ye manna e padega koi sunvai nai very bad service