Voltas Complaints & Reviews

Hello, on April 30th, I bought a Voltas air conditioner. It was installed the same day. It ceased working after an hour. We filed a complaint on May 1st, and on May 2nd, one of their engineers came to our house and told us that the PCB was not working and that it will be replaced. He removed the PCB. It's been 12 days since there has been no update. This crap cost me Rs. 35, 000 to purchase. What are the service breakdown criteria?

I purchased a Voltas AC from Amazon, a technician from Voltas came for a fitting on May 07, 2022. From the same day evening water leakage and low cooling started happening. I immediately contacted technician he told me that he will come to visit tomorrow and fix the issue. I called him on May 08 repeatedly but he didn't come. Then, I contacted Voltas Customer care on May 08 evening to register the request to fix these issues but no technician has visited till now. I have contacted Voltas customer care several times, more than 5 times till now but I didn't get any help from them, no technician visited.

I purchased Voltas AC, because of its brand value and reputation.
But my experience is very poor so far. I hope you will take this email seriously and help me as soon as possible, thanks in advance !!

My name is Abhishek Singh, my registered mobile number is [protected].
The Address is B-214, Ashiana Orchids, Gamma 2, Greater Noida, U.P 201310.

Regards,
Abhishek Singh
[protected]

I bought a 2 ton ac from voltas and its seems to be wrong decision ever. I took the necessary services on time and now there is some bad smell issue in their AC and also no water coming out outside. I logged complaints multiple times but they are asking 600rs to come to my place to check however it seems that the compressor warranty is still 10 years and If I’m complaining about your product why would I pay for it? Really disappointed

Dear Voltas Team,

I am Akash Garg Chartered Accountant From Shamli, i pur a Voltas Inverter AC in sep 2021 now the PCB was damaged and the AC was not Run, ard one week was passed but my AC PCB was not repaired by the Voltas company, the name of voltas was very big but the company has no money for PCB change of a customer after seeng that type of service which i never expect from voltas, i am build a new house and new office from i will not purchase a voltas AC in future.

Sir,
The Volts company has installed more then 15 numbers of Air conditioner at Central Bureau of Investigation, Government of India, Kathrikadavu, Kaloor.P.O, Cochin, Kerala-682017 on 26.06.2019. now among that one Air Conditioner is complaint for last three months, the complaint has been lodged from the same day by the registered mobile number i, e. [protected].but not responds as not lead to rectify the said complaint authorities of volts neither from your head quarters not from Kerala. The consignments are under warranty. So take necessary action please.
Thanking you.
Regard

Ajith Kumar
HC/Duty Officer
CBI ACB Cochin

I purchased air conditioner from Vijay Sale on 2nd May 2022 which air condition they showed me. That air conditioner was not given to me at home.
My order no. DPV-C-SOA689

Request no . [protected]
sir
i m facing problem in ac
water leakage many times i m complan but problem no resolved
1 month i m purchasing ac

plz resolve the problem

regards

vivek tiwari

I have registered my complaint with voltas 6-7 times for the ac that is not cooling. Voltas technician cancelled the request by themselves and haven't looked into the issue
They haven't arrived at my location.
Such a pathetic service provide by the voltas. I will never suggest anyone to buy voltas product

Ser plz provide me free service of my A C

This is with respect to a Complain - SR [protected]. I have registered a complain on[protected].

Till today[protected] my complain is not resolved, My AC is under guarantee. One of the part (compressor) of outdoor unit of my AC is not working.
WORST SERVICE FROM VOLTAS, NO SERVICE AT ALL, VERY BAD EXPERIENCE, VERY BAD BEHAVIOUR OF SERVICE AGENTS AND LOCAL SERVICE CENTRE, NO SERVICE AT ALL

VARUN KUMAR AGARWAL.
RANCHI
Mobile - [protected]

I purchased ac on 1st march 2022 from Flipkart and voltas product.
but that is not working, I have raise complain about 17-April 2022 to replacement of the same.

he gave me a promise that this will resolve within one week but has not yet been resolved.

Please Resolved my Problem, as I am facing the issue for a long time.
I am not getting any service and replacement of this ac
request you to please replace this AC and provide us new AC.
I want to replace this window ac. because this is not working properly since the installation.

Tax Invoice Order Id: OD[protected]
Order Date:[protected], 06:21 PM

Invoice No: FABKE[protected]
Invoice Date:[protected], 10:12 AM

GSTIN: 07AADCE6513E1ZZ
PAN: AADCE6513E

Voltas ke customer care aaur na service centre bilkul bhi helpful nahi maire ghar pe window 1.5 inverter AC laga hai itna height pe bhi nahi hai technician ne pehle bhi service kari ti ab wo bilkul bhi cooperative nahi hai customer ke saath Mai unko two side aaur height waali ladder bhi provide karwa raha hu jb bhi pata nahi issue banake chale jate hai aaur same technician aate hai mai kya unke liye alluminium ki lake aayu ladder 7'000 service centre walo ka hi kaam hota ladder ka magar mai provide bhi kar raha hu jb bhi wo excut dhikha rahe hai ye galat hai aisme me company ki demand giregi aaur service bhi bilkul bhi voltas ke na customer care helpful hai na service centre technician to aise hai unhe excuse nikalna hai mai voltas ko 0% percent dunga rating is baar mai pareshan hogaya jbhi maine complain ki

Aapke company ke service centre ke staff bilkul bhi helpful nahi hai na hi technician wo bilkul bhi customer ke saath cooperative nahi rehte mera ac hi windows thoda height pe laga hai pehle bhi wahi technician aaye te aaur aaram se kar di thi pehle bhi to install Kara ta issi height pe ab mai unhe ladder bhi de raha hu wahi height ki magar wo karna hi nahi chahte service company ne rakh kyu rakhe hsi service centre me staff aaur technician jo helpful bhi na ho customer ki queries ke liye aaur rahi baat ye ladder wagarh company se hi provide hoti hsi na ki customer ko pareshan kara jaye mai purchase to karunga nahi 10'000, ki aluminium service ke liye magar mai unhe height ke liye aaur size bhi provide kar raha hu jb bhi bahana laga rahe hai ye lao wo lao bilkul bhi na aapke customer care supportive hai na service centre na technician 1 mahine se same reason agar mujhe nahi mil rahi kase layu ye company ke service centre ka kaam hota hai ladder lana na ki customer ka mai provide bhi kar raha hu kuch ka kuch reason ke bhaaana lagaya ja raha hai mujhe company se refund chahiye amount mujhe nahi karwani ab koi service company refund kare amount

Very poor service. Ac cooling not working properly. Customer support not able to listen the queries provide contact number of the nearest branch but thet did not pick up the calls. Services not done on time. Facing a lot of trouble for installation my ac 7 months before after alot of difficulties for 1st ac service and then 2nd ac service... Calls more than 8-10 times once a day

Dear Sir,
My SPLIT AC complain are pending from last 29 april 2022.. I am facing lot of trouble at your team end..Nobody are coming at home for check the issue and nobody give a proper responce to us.. Only calls on customer care are going on but my issue not getting resolve your service team are not coming at homy home.. Plz help me out of this problem i have 2 small kid and they are also facing lot of trouble with this problem..I request to you plz solve my problem..

My complain no. ([protected])
Name. MAHESH KUMAR
MOB. [protected]/[protected]
ADD. 6/299 Khichri pur.delhi. 110091

Dear Sir/ Madam,
This is serious complain regarding voltas Faridabad Team, who visited 2 times my house to solve water leakage from indoor panel, but they failed every time. First time when they visited charged 350 and second visit 1500 for which bill have not been provided.
Water is still leaking and I dont know how much they will charge for failed service next time.

Even they closed my request without my consent. This type of mismanagement is not expected with tatagroup of company.

Complain regarding SR [protected]


Thanks and Regards
Kumar Rishu
[protected]

My Voltas ac outdoor unit fan blade and the outer grill got damaged because of mosquito.

I registered a complaint regarding the same on 8/04/22 .
Service request no:- [protected]
TICKET REFERENCE NO - 6296717

Registration Number - [protected]
Date of purchase - 15/JUN/2019
Model - 4552528
Serial no - 4552528A19EC00767
Registered mobile number - [protected]
complainant mobile number - [protected]

There Service engineer visited my place on 16/04/22 . He took photos of the outer unit. When I asked him when will he replace the parts he gave me service center contact details.

There service center initially didn't pick up my call . I called them 20 times .
When I called from other number they picked up and said they do not have any idea when the part will be replaced!!

They abused me and asked me to call customer care instead.

I called the service center on daily basis they used to keep me on long hold with no resolution at the end. I even wrote them multiple mails regarding my issue but no resolution.

They shared there Area service manager number I called him multiple times but he didn't pick(screenshots attached).

Recently I contacted there regional head and he assured me that my problem would be fixed on 4/05/22. The Voltas technicians came late night 8 pm on the same with wrong outer fan grill!! My problem still not solved after almost a month now.

Ac is seasonal used electric appliance . For more than a month I couldn't use my ac in this 44* C temperature due to extreme negligence and ignorant attitude of Voltas.

I would request Voltas to take back their Ac and Refund me the amount .

Also I would request them to compensate for the inconvenience that I have faced.

If not I will take this matter further legally .
(please refer to the screenshot and videos attached)

I registered a complaint with Voltas on 5th of April for repair of my Split AC.
2 people came on 6th from "Hind Air Cool" which Voltas claims to be officially outsourcing it's repair to. They were saying that Capacitor and Reverser replacement is needed but since it was already 8pm, they said they'll fix it tomorrow and get official parts with bill next day.
However, next day they gave me a Hind Air Cool handwritten-bill without GST number and extremely high price for Capacitor and Reverser. The capacitor was charged at Rs 1900/-, whereas I got to know the cost is just Rs150/-. This too stopped working in 4 days and thereafter the technician blocked my number and refused to answer my calls.

I managed to reach the owner of Hind Air Cool through a number on the "hand-written" bill and he started shouting back and abusing me when I asked him for real bill or getting a refund. When I told him I'll escalate this to police, he said do what you want, I'm not scared of anyone.

Voltas refuses to take my calls and just disconnects the call saying that please call the technician who did the repair.

Mechanic from company came, done a faulty installation of ac, water licking from ac.and mechanic not picking phone

I have a complaint to voltas for air cooler but my cooler have not repair