Voltas Complaints & Reviews

We had purchased the Voltas Windows AC from "Sony Center - Goel Bros" on 1st May 22 and right installation, AC has started giving me issues like Loud broken noise and not cooling, seesm they have sold faulty product to me.

I complained to them as well as Voltas customer care but no luck, all i got is message from Voltas that i requested for cancellation of request. The AUDACITY to send such messages.

Please help to resolve this issue or refund the product.

Saket Saurav
[protected]

Window ac we have purchase[protected], from EP electronics Narela,
When window run after half and hour do more noise, due to this family disturbed,
Please rectify the problem.

I bought an ac in june 2021 then i taken installation b y voltas they installed my ac now tehy telling me that ac is installed at wrong location so there is no proper air circulation so i have to take ac reshifting for this they asking 2000 rupees from me so just check and ask them to not make me fool. since they have to also see this at the time of installation if there is not proper air circulation then why they have shifted the ac

Voltas 185 ADQ AC, I have raised the Compliment for leaking of water from AC, Its been 15 days no one is responding, I have been tired of calling to their customer executives, its been one month no one given the demo of the product, kindly return this defective product and give my money back. I don't want to use the VOLTAS products any more since they won't care about customers, their inattentive services are test the patience of a customer
SR No. [protected] and SR No. [protected]

Dear sir,
My name saddam Hussain son Abdul Sattar Residence address- Village- kumrehda, post office- uttawar, tehsil- Hathin, district- Palwal pincode- 121103, Haryana
My window AC is not not working and not cooling. And tripping of light please review my querie as soon as possible
My no-[protected]

Dear sir,
I have purchased one voltas split air conditioner from vikas electronics sawaimadhopur on 07/04/2022.on installation by authorised franchisee. leakage in indoor unit observed.From 7th april to 1st may approx 24 days passed but my problem not resolved till now. The temp in rajasthan rises more than 47 degree and in this situation no body wants to listen me, neither from customer care nor from service centre.

After purchase of AC it has not operated even a single minute

dealer also not replying satisfactorily.

Voltas is a company of TATA group and such type of poor services can't be accepted or imagined.

Kindly look into matter on priority and arrange to replace my indoor unit urgently.

O P Gupta
[protected]

Registered a complaint arnd 1 month back, with complaint no.[protected].But still the problem is same & still leakage is there. I even spoke to the service head Mukesh & escalated the issue.But no response anymore. I opened a new complaint no. [protected] So that a senior technician visits on an urgent basis.But nobody has visited till now.Mobile no. is [protected]

Hi,

I had purchased a Voltas AC from Borivali Mumbai on 10.09.2018 from Vijay Sales.
I have upgraded my warranty from 1 year to 5 year. In the meanwhile I have been transferred from Mumbai to Dhanbad (Jharkhand). I have sent so many mails, calls, messages to Voltas to change my address and do the servicing as per the warranty. However the address did not changed and did not received any service from Voltas. Now some how my address changed and as my AC is not working properly, i raised a request from voltas whatsapp number. Today one service person from Voltas came to my home told me that you are not eligible for free servicing. Now tell me what is the meaning of extended warranty taken by customers. This is completely a breach of trust. I have all records of address change request or servicing request or dismantelling request. Please resolve my queries, the details of my purchase is :
Name: Prabhat Kumar Sinha
Email Id: [protected]@gmail.com
Model: 4552278
Serial No: 4552278A18GC15793
Product: Voltas 1.5T SPL-SET
Mobile: [protected]

I have logged the complaint for Water Cooler not working at 27 April 2022.My complaint number is [protected].
I follow with team 2 times every time he was say that we are highlighted your complaint on urgent and provide me service center number : [protected]. When ever I called that number each time number is busy. Very bad service as always.

Never ever purchase voltas products

Facing repeat problem year on year from our 1.5 ton Split voltas AC, purchased in August 2020. It may have some manufacturing defect which is causing repeat problem.

Why should we have to pay again & again on a product which is just two seasons old.

Very Dissapoint with the quality of the product which Voltas is delivering.

These quality standards dont Match with TATA Groups Name.

We demand from Voltas to Resolve the Complaint on their on.

Best Regards,
Vishal Parasher - [protected]
587, Kanshi Nagar, Model Town, Ambala City. Haryana

Bad service for this company...mai kisi se nhi kahi ga ish company ka product lene ke liye...mera AC one month se kharb hai but kio abhi tak nhi aaya...really bahut hi gandi service...

Purchases Voltas make 1.5 Ton A.C. around 2020, just after few days o[censored]se, it stopped cooling due to gas leakage/loss, which was filled by service team as it was under warranty, but again this year its not responding & cooling is almost negligible, Now service team is asking for visit charges etc, My point is that a new unit which is not even two years old, developed fault twice, and problem is of same nature as in first case, very Bad experience with Voltas Brand, We want to replace this unit as it may have some manufacturing defect because we are facing problem of (Not cooling) again at the start of this year. We fail to under stand that Voltas earn more by Selling its products
or earn even more than that from Service & Comprehensive Service packages etc, really a low quality product we purchased from Voltas, it has shaken our confidence in TATA Brand...Vishal Parasher - [protected]

We have purchased VOLTAS 1.5 ton split AC online through Amazon on[protected] for Rs. 36, 290. Its specification as noted in the bill is Voltas 1.5 Ton Inverter 5 star split AC (185 V JZJT, R-32, White) B089D2666Q (SP185V JZJT001). Because it was winter we did not have occasion to use it till middle of March, 2022. When we started using it, we found that it was not providing effective cooling. Even when the temperature is set at 16, the cooling is in the range of 28-30 only. The compressor is continuously working but temperature is not reducing. We placed a complaint with VOLTAS costumer care No. [protected]. Complaint was registered on 6-4-2022 with SR No. [protected]. No body turned up. We had been calling them over phone and the response was that the technician would visit soon. We tried to raise another complaint; but we were receiving message that already there is complained and till such time it is resolved, new complaint will not be registered. On[protected], we could raise another complaint with SR No.[protected]. They gave the number of technician : [protected]. After great pursuance, the technician, Mr. Nadeem visited our house yesterday[protected], and said that there was no gas and asked to pay Rs 3500 for gas. When asked about warrenty, he said he would report to company and would act as per instructions of company. When the customer care was contacted again they pleaded helplessness and gave a phone number [protected], purported to be the number of Mr. Ravindra, Area Manager of Voltas. We tried to contact that number several times, but no body answered. I tried this number once again while raising this complaint; but there is no response.
The AC was almost not used ever since it was installed; but when we started using it in March, its malfunction came to be known. We are suffering the heat of summer and the company is not at all responding. Kindly do the needful.
Addepalli Lakshmi Jaya Bhargavi

Purchased A C from authorised dealer in Noida (U.P.) on 28.04.2022 afternoon.

Got request no from Voltas form installation on the same day.

Technicians who visited (same day evening) did not have Voltas ID, shown extra poor workmanship.

Burner used by them for joining copper pipes was faulty, exploded in our bedroom, there was fire which damaged wooden wardrobe & other furniture. Somehow the installation was done but with heavy water leakage.

Narrated the story to Voltas customer care on 29.04.2022, requested to send technician to at least fix water leakage problem, even after 48 hrs. nobody has visited.

Deeply hurt by such experience with a Tata Enterprise company.

Feel extremely helpless & nervous:(((((

We had registered a complain for AC servicing due to water leakage on 26/04/2022. It has been more than 96 hours and the technician is such a liar he said he is on the way since 3:00pm on 30/4/2022. It’s the 1st of may .
God knows if he is coming from another county to repair the AC.
We bought Votlas as it was associated with Tata . The customer service just repeats like a parrot, the lines which are taught to them . We had to take a leave of absence in our job to make sure we attend the serving person . The worst experience ever . If the technician is unable to attend, he can be honest to tell us . But he was lying that he is on his way. Now not picking up our call.

I have given a complaint regarding my Tata Voltas Inverter IDU - 1 Tonne A/C on 14th April. The service team visited and said that the outdoor unit copper coil was having issues and due to that A/C cooling is not working.

I told the team to replace my outdoor unit as it's under warranty. I purchased this unit on 8th May 2020. It's not even two years and this outdoor unit got a 9-year warranty.

Till now I did not hear anything from the technical team, my outdoor unit should be replaced without any cost.

Complaint : #[protected]

I have also escalated the issue to level2 service esclation and waiting for a response.

I purchased brand new AC from Flipkart . It's been 8 months and now the remote is not working .

I purchased the split inverter ac 1.5 ton 3star of Voltas from Flipkart order I'd OD[protected]. On flipkart they mentioned that 1179 Rs is charged for installation. They didn't mentioned any hidden charges. When the technician come for installation then he was talk harsh words with me. He said that 850+gst per meter is charged for extra copper wire. And if I'll give all the items then 350 + gst per meter is charged for copper wire. He talk with me in a rude manners and said that I didn't install your ac.
Then I call to Voltas helpline number and talk with executive of Voltas. Then executive of Voltas talk with executive of service center he also talk rudely with me on call in front of executive of Voltas. I have call recording as a proof. After that he told me that 250 Rs Per meter should be charged for extra copper wire if I'll give the material to technician.
It means the technician demands 100 rs per meter extra charged because according to service center it is 250 per meter and technician demands 350 per meter. It is act as a fraud in system with the customer.
Let's talk about another hidden charges of Voltas which is not described on flipkart or Voltas site. Today I spoke in service center and I asked if the customer has already installed the copper pipe then what about your installation. He said that we will charged 950 Rs. We will not installed the outdoor unit. We will first check that any leakage in already installed pipe or not. So we will charged 950 Rs. It is purely act as theif market.

Voltas System plus Flipkart system act like as to make money from everywhere from customer.

My suggestion to all the customer please not bought the product of Voltas. Voltas is a brand of Tata, but this time Tata also makes fool to Customer.
Executive of Service center not responding well. They treated customer like they were fool. No manners how to talk with customers.So, please not bought the product of Voltas. And also not from flipkart. Flipkart also not told the charges.

Tarun Grover
[protected]

I, Pavan Enterprises, Tuni, Andhra Pradesh (Voltas Dealer) writing this email on behalf of customer "Nani" who purchased Voltas Split AC from us and it is in warranty.

6 months back, AC started not working properly and I raised a complaint request ([protected]) with voltas service center which is located in Tuni. After that the support engineer visited the customer place and identified that the motherboard is having an issue and it has to be replaced with a new one.

Service center team placed a request for a new motherboard from the head office, after a few days they received a wrong product which did not match the customer AC model.

From that day to till date the customer did not get the support from the service team and they did not replace the motherboard. Customer is very unhappy with Voltas service and he comes to my shop everyday shouting at me and behaving rudely on this issue. He says he will go to consumer court or police station to raise his voice and pain with Voltas, but I convinced him that I'll talk to the higher command of the service station to fix the issue.

When I spoke with East Godavari Dist Service Manager ASM (Sureshbabu, [protected]) on this issue, Everytime time I call him, he says he will try to fix the issue, but there is no proper response. I asked the service head to provide an official letter that they will not support the products, But the service manager is refusing to provide a letter neither fixing the customer issue from the last 6 months.

Also i contacted Sales ASM Praveen ([protected]) to provide any support, but he also says he is not responsible for this issue and he cannot help anything here.

Last year, as a dealer I sold nearly 50 Voltas AC's, but due to the bad service and rude behaviour of the service team, this year I'm not getting motivated to sell any voltas AC. Not only me, all dealers in Tuni are unhappy with service and no one is getting motivated to sell voltas AC's this year.

As we all know, customers are god for any business. But here customer is crying because of the purchase of Voltas AC.

I request the voltas team to take this matter and help us to fix the customer issue as soon as possible.

Service Station Name: Cool Moon, Tuni
First contact at service station: Ramana ([protected])

Thanks & Regards,
Pavan Enterprises,

Dear, sir / ma'am
On 21th april i complained for my tata voltas a/c which was not working properly or cooling properly after that a technician executive comes and did a/c service and charges 590/- rupees for servicing but still my a/c was not cooling.
Its been a week since calling on your customer care number, there is no one to solve my problem and even they are trying to fool me.

And now they have also started abusing if i ask anything regarding my a/c, .Is this the way The Great TATA Voltas behaves with their customers?
And this is your within warranty free service of ac??
You treats us like this???

Please help me to get my ac repaired as you makes it worse. And make your customer care more familiar as we all know who is behind them.

He has been using abusive words whenever I try to tell him the problem. This kind of after sale services are not acceptable from a reputed company like Voltas. Nor your dealer nor your authorised service centre has taken any action and has been taking the matter very lightly. If the problem is not solved in next 2 days I will not be left with any other option but to approach the Consumer Court. Request you to take immediate action towards it.