Voltas Complaints & Reviews

We have raised issue last month for cooling issue. Technician has replaced coolant.. Now again we are facing the same issue and when we raised complaint, they are asking to change the coolant which is not right. Worst experience. Technicians not trained enough or knowledgeable to check the issue. They are not even worried of answering properly and more interested in getting money than resolving it. I doubt if this is a kind of service I can expect for a tata product.

I Had purchase it on 15/4/22 fro that time to till time cooling issues AS it is, Not bad smell comimg, on 21/5 /22 i had again complain aganist smeel issue, techician came wash out the unit, 10 days ac running without cooling with smell ok . But Now again from last night again smell issue starts.

I am getting irrite with voltas response I want to replace it immediately either please return my Money.

I bought this AC in July 2020. it was working good before but from last 1.5 month i am facing cooling issue with it. I complaint 2, 3 times service man change outdoor compressor also but still i am facing same issue.
Its not working properly compressor going to be off automatically after 5 mint.
I have request to you please resolve my problem.

My ac pushing 27 may only 1 hours on not working complaint service Sathya agency's. Not responding installation team 5000 extra cash takan not iwell check t2200.

I purchased volts AC 16TH APRIL I have done a complaint on voltas customer care on 22-05-22. After that 5-6 times technician have came from voltas and making excuses that they will replace that in 1-2 days. I have talked with technician and service center head(Saurabh Khanna) they said it will be replaced in 2 days. Today I again called technician and service center head(Saurabh Khanna) they are not picking calls. I called customer service to know my complaint details and they said there is no complaint related to burning smell(wire connector replacement)

My Service request no is [protected] on date 07/05/2022. They came after 2 weeks to service my AC and after that it just worked lessthan 5 hours and again they came and told me that pc board is failed in your indoor we ordered that like they said and after all that they are not even responding everyone since 2 weeks am calling daily 3-4 times they are not attending my phone calls worst service from TATA Ever and am from andhra pradesh, kadapa pls take necessary action thank you.

Dear Team,
I have lodged complaints against Product from Voltas with complaint number 3010232 at National Consumer Helpline . From Past 12 years I have been a customer of voltas and again came back and purchased from Voltas. We have a very good opinion on voltas but now we are facing issues.
As we have purchased an AC on 25/06/21 and received the product on 2/07/2021 and installation done on 4/7/21.From that date we are facing issues with the AC. We have lodged 1st complaint orally within one week to show room people. We have lodged a 2nd complaint online to voltas on 02/08/2021. We are facing a lot of issues with this product. After complaining technicians are coming to rectify but there is no permanent solution as we are getting repeated complaints.
For one week we are struggling and reaching out to the call center people but they have not been rectified till now. Again same complaints . we got exhausted please replace or refund my money . In one month warranty also will be closing. lodged around 20 complaints. And local service people are not picking calls and technicians are not giving proper response. Please replace the product as soon as possible. As we are facing a lot.
Product details :[protected]V CZR/2021
Complaints:
1. Water is coming from AC vents
2. Ice Cubes are falling from Vents
3. Less cooling
4. A Lot of noise inside the AC
Here I am attaching the proofs too. Please do it as soon as possible.

Sir,
I purchased voltas a cooler on 3rd May 2022. But on 4th may I faced problem that cooler was damage then I complained on 4th may 2022 to dealer .Dealer request raised on 11th voltas my complaint number is [protected]]. But we didn't get any positive response from voltas then I again complained on 15th may 2022 my complaint number is [[protected]]. After complain again and again voltas company technician came on 19th may 2022. He checked here and there then he said some damege I took it with me and resolve your problem in 10 days. But today (29 may 2022).Dealers comes with cooler and drop without checking and he installed it and said there is no problem. But after 2 hour cooler blower is not working . What we can do sir ?? I want full replacement of my Cooler . Other wise I'll filled a case on voltas in consumer forum.

Regards,

Vinay Kant Upadhyay
[protected]

I have bought this AC in 2018 with 5 year of full and 10 year of compressor warranty.
I used to take 2 paid service every year to continue there warranty terms.
One year it has some issues in PCB which took 15 days to resolve. In the heat of May my newborn baby use to cry whole night due to the same.
Now I have same complaint repeatedly 3 time since 8th April 22 to 28 May 22.

F0 is error massage showing...

I had purchased AC on 15th April, 2021. Mg second service was pending, I was busy in some urgent work and I forgot AC’s purchase date. Today I checked bill hence I got to know purchase date but I was expecting little help from Voltas to extend my warranty and accept my second service in free service as I had not got any reminder call, message or email. Voltas customer support is helpless in any way because company doesn’t care about their customer. I will never recommend Voltas electronics to anyone as they are helpless in all condition and want their customer to spend unnecessary after purchasing from them . Such a irresponsible company. Customer satisfaction doesn’t matter to them. They all are trained at same level to present Voltas company service . Thank you customer support for feeling helpless for I guess every customer and useless company. Bad experience with this so called brand Voltas, who cannot spend their penny for customer satisfaction.

One of your worker namely sarfaraz ali stole our money rs 3400 saying that he is doing an amc for about a year. And when we got checked it by your company they said that no amc has been done . We wanted our money back. Plzzz take strict actions. Waiting for your reply.

Sir, i requested a service request for my ac which is not working since 29-apirl-2022, with the service request no -[protected] from the date of my service request to now i try to contract them multiple times but they have said its will be resolved soon please wait please wait or call on our service center but when i call them, they are so rude and unprofessional they doesnt even pic my call and keep ignoring me or even they pic they used such a bad language which is kind o[censored]nbearable, and i try multiple time to contract them over phone call or message and even i requested them over their mail id but they remains so unprofessional now its almost a month and im still sufffering even i request them that i got my oral surgery i can't even talk but they remains so unprofessional

The ac is 1.5 ton room is so small but still it doesnt cool enough and this outer unit keeps on making noise since i bought it in may 21

I Ashish Khemka purchased new Window 3 star AC from Electric Appliances Center in Amritsar on dated 01-Apr-2019. Since the day I have purchased this AC I have been filing multiple complaints but the AC is not doing cooling at all. I have contacted the service center and the person do visit but they dont resolve the issue, just do basic cleaning service and leave. As I have been facing this issue since Day1, I have raised a issue to change it with new one but they didnt responded back.

Worst!!! Worst!!! Worst!!! In my recent complaint, the service center team contacted o multiple calls within half an hour just to ensure If I would pay service charges or not! They visited us and not even touched the electronic and started claiming for Visiting charges of 350 rupees.

By this worst immpression on voltas product and people who are intersted to buy a voltas product please revert your opinion better.

Hi voltas team,
Have raised a request for ac remote change on 19 may still their isn't a proper response from technical team. Kindly assist me regarding the same.

request no is [protected]

Hi Team,

Its been 10 days i am regularly chasing on the ticket [protected]. My mobile no is [protected]. Cooling coil of my new AC purchased in July last year is not working as appropriate. Danish your service man told me that cooling coil needs be changes for this new ac. and was given a timeline of 5 days. Today is 10th day i am still seeking from the company about the change in cooling coil. But no one has answer to it. They are still saying its not received. can this be looked into priority. Also a very bad customer care experience I am facing. No one has the details where exactly the product is. Danish took 3 visit to find out that actually a problem is in cooling coil. I am contacting Customer care since early may and still no service.

Sir,
I purchased voltas ac 1.5 ton on 10th April 2022. But on 4th may I faced problem that ac was not cooling then I complained on 6th may on voltas my complaint number is [protected]. But we didn't get any positive response from voltas then I again complained on 10 may 2022 my complaint number is [protected]. After complain again and again voltas company technician came on 12 may 2022. He checked here and there then he said some leakage inside ac, I took it with me and resolve your problem in 10 days. But today (22may 2022) he comes with ac and he installed it and said there is no problem with ac and welding some external pipe and filled gas inside ac then said it ok now. But after 2 hour ac again gives hot air. What we can do sir??? On 10 may 2022 we fill gas by who installed ac. I refill gas two times. Technician said that its default piece. I want full replacement of my ac.

I have been complaining about this AC breakdown from 27 Apr 2022 till now the AC is not working properly. Some small boys are coming to resolve the issue. Even they don't wear the uniform and doing the repair by seeing YouTube/mobile. Everyother day some different persons are coming. The compressor was not getting off but One day someone said it's problem in PCB panel and came with one panel without box, it was open and don't know whether it's genuine or not. When asked he said it comes like this only and next day he came with box and fitted the panel.
After 2 days same problem occurred and ice was melting and we could here the sound. When we complained again no one came after following up so many times. Finally on 16 may person came and said Gas was leaking and he did his work now again same problem occurred and called him today again i.e. on 22 may 2022, he said i have informed but no person is coming.

The matter was escalated everytime to ASM.I am really fed up with Voltas service. It's been 2 months now and my AC is not working and due to compressor not being cut my electricity is really getting fluctuated.

Request you to kindly take a serious action against it.

Purchased Ac 1.5 ton window in the month of April.
A week back fan motor stopped working and service request was raised.
Very poor quality of the service since last 7 days I have not received the part which was dispatched from Gurgaon to sonipat.
It is really hot summer and since last 7 days I am unable to use the AC purchased for the obvious reason.
No response is being received about the part transit and when can It be fixed. Really disappointed with the service.

Sir,

My name is shilpi mehrotra from ramesh nagar new delhi. I bought 1.5 ton ac on my wedding ( may 2018). But this year am facing cooling problem in ac. I hv called so many tym to voltas customer care no. Then almost 4 day of my complaint one technique come and said there is gas problem in your ac. He went after almost 3 day of his visit another person came and filled gas. But still ac was not working properly I have told him now y ac is not working he said ac service was not done properly. Then I hv complaint for ac service. After 2 days another person came he told me your ac is clean there is no cleaning problem in this, I request him for cleaning again. After that my ac was working properly. Now after a week am facing the same problem again ac is not cooling properly. I have a request when my ac is in Warenty. Request you to replace my ac.

Engineers visit so many times but they are not able to find the problem. Request you to kindly look into the matter as am facing too much problem.