Voltas Complaints & Reviews

Sir,

My name is shilpi mehrotra from ramesh nagar new delhi. I bought 1.5 ton ac on my wedding ( may 2018). But this year am facing cooling problem in ac. I hv called so many tym to voltas customer care no. Then almost 4 day of my complaint one technique come and said there is gas problem in your ac. He went after almost 3 day of his visit another person came and filled gas. But still ac was not working properly I have told him now y ac is not working he said ac service was not done properly. Then I hv complaint for ac service. After 2 days another person came he told me your ac is clean there is no cleaning problem in this, I request him for cleaning again. After that my ac was working properly. Now after a week am facing the same problem again ac is not cooling properly. I have a request when my ac is in Warenty. Request you to replace my ac.

Engineers visit so many times but they are not able to find the problem. Request you to kindly look into the matter as am facing too much problem.

Complaint dated 13/05/2022 vide Request No. [protected] not yet resolved.

मैं split AC on 27/06/2020 को खरीदा था। अभी दो साल भी नहीं हुए हैं लेकिन इस पूरी अवधि के दौरान है छह महीने में authorise agency से सर्विस कराने के बावजूद इस पूरी अवधि के दौरान कभी भी पूरा सीजन smooth cooling provide नहीं कर पाया।हमेशा issues रहा। अभी पिछले 13/05/2022 से खराब है लेकिन कई कंप्लेंट्स के बावजूद अभी तक कोई सॉल्यूशन नहीं मिला।

Ac not working after service by voltas official and they are blackmailing me that what can i do if they will not come to repair it

I wish to complain about Voltas Mega Air Cooler 70 ltr. that I purchased on 1 April 2022 at Durgapuri Delhi Store. I am complaining because that water Pump is not working for 6 days. and I am Countinety call the Voltas customer care number To resolve this problem but they always tell me our technician visit within 48 to 90 hr. but now 6 days are gone but nobody visits my home and resolve my problem. then I called again the customer care and now they gave me the First Service Canter number ([protected], [protected]) but they are talking very rudely and end of the day they blacklist my phone number. I am very Frustrated now, again I am called customer care but this time they provide Area Manager Number(Ravi Shanker Jha, [protected]) but again he does not solve my problem.

so now please tell me is this a mistake to buy a voltas product? because they are very illiterate persons. like Ravi shanker shows me very bad behavior...

I would like to know when my problem is solved by any Higher Authority Person Please... Please I urge you to note this SR No. [protected]. and solve my Problem ASAP

Regard.
Vikrant Dubey

Sir/madam

i have lodged complain regarding ac service on 06 may 2022. Technician visited on 13 may 2022 and taken indoor ac for repairing . Till now we have contacted to firozabad ac service centre mob no. [protected] and voltas customer care mob no. [protected] so many times (approx 20 times ) . But still they did not repair my indoor ac . Your service is very very poor.I cannot expess in words. Please resolve issue today itself.

With regards
canara bank
reg mob no. [protected]
address - jain nagar behind trauma centre
mata kheda devi mandir, firozabad (up)
pin code - 283203

Ac problem in ac water leakage

My name is Gurchet singh vpo kakrala teh samana distt patiala punjab 147102 .Mob no is . [protected].
Complaint no is [protected].I want to tell you that my Voltas ac has not been cooling for the past one week, my ac is in under warranty, I have lodged a complaint on 13th May but so far no mechanic has come to fix it, please fix it as soon as possible, after this I am forced to Will have to go to consumer court, thank you

I purchased votas ac 33000 online .
Service centre denay for installation .
Due to cbucode are not matched ..
I request many times to coustomer care
But no any response .
Kindly resolve my issu

I am writing to you to raise an issue about my AC

The issue that I have experienced was: I Have Purchased AC 02 Years back, from at that time continuously facing problem regarding leaking of gas and water, I have complaint more than 6-7 times within 02 years. Currently I raise complaint on 07.05.2022 almost gone 12 days ( in these 12 days i have contacted VOLTAS more than 50 times, Email - 10 times but problem not resolved, Â even they have not contacted me.

It occurred on: Â 7/05/2022

I want to fully replace my indoor unit which is faulty since my purchase along with compensation of my paid visiting charges.

We purchased an VOLTAS Inverter AC in 2021 Jan and very first Installation was WORST. They didn't filled the gas and also not installed in good place. Due to this we are continuously facing issue like Rain water is coming inside along with AC pipe and AC is not cooling properly. For this we raised multiple requests but no use, they will do some thing and go and after some days issue will remain same. Customer care people are too careless. They will not answer our questions at all and they will put our calls on hold and no one will resume that call again it will cut off automatically, when we call again another person will lift the call and we need to repeat same problem to that person. After 10 calls also my issue was not resolved. Its totally WASTE OF TIME, MONEY, PEACE. I don't recommend this product anymore.

We have purchased 2 AC (Split 2 Tons) on behalf of Society for Institute of Development Management installed in April 2022. One of this new AC starts malfunctioning & mechanic from Voltas identified PC is to be replaced as on 6th May 2022 but not yet replaced. When I reminded them the Call Centre itself requires mentoring. We are suffering in severe summer.

Another AC stoped functioning on 12th May 2022. Could report only on 14th May 2022. The company messaged that the complain is duplicate so no action. Now we are dwindling between supplier & Voltas and No action. When I mailed the message on Voltas Id for Service Customer support it bounced back.

To the concerned party,

I Dr VISHAL YADAV, had purchased a voltas desert cooler of 70L capacity.

Recently,
1) a small plug at the cooler bottom &
2) 3 plastic screws on the back
were lost due to some construction work happening in my home.

For this issue I had put a repair request on [protected] on 16/05/22 (Monday) (REQUESTE NO. [protected]).

Now even after repeated polite requests the service guy is avoiding service with pathetic excuses. After sharing the close-up photo of the cooler details as advised I don't think the repair person should have any difficulty in reading it. This is just a stupid excuse for to hide his lazy attitude.

Now my question is, is this is what voltas service stands for? Is it not comparable to cheating & alienating your loyal customers?

If so, I'll be avoiding purchasing any voltas products in the near future.

I made a purchase of VOLTAS AC in March - 2022, and it started giving cooling problem in May month. Like a AC started giving cooling problem in 2 months. Ridiculous.
And the worst part is that its been more than a week that i have raised this issue to VOLTAS and none of them have bothered to look into this issue.
Worst Customer Service.
Poor customer support

I have registered a complaint# [protected] on 11 Mar 2022 and till today 17 May 2022 and still my issue not resolve. Temperature is too warm and AC not working. Very poor service I didn't expect this from Voltas. I have called many times to customer care representative they told me that issue will be resolved soon but till now i did not get any resolution...

Sir, I have registered for Servicing of 04 Air Conditioners on 19 Apr & 23 Apr vide Req IDs [protected], [protected], [protected], [protected]. Representative from Area Service Manager (Mob. [protected]) visited once and told me to came back again after bringing required spare parts. Nobody came again. I again fast track the matter by calling customer care Mr. Samar but no response again from Service Area Manager. Again I register vide req ID [protected] on 10 May talked to Ms. Neha, but again nobody visited. She said your previous req IDs are cancelled by SAM for postponements by me, which was a lie by SAM. She refused to register my Complaint. I again talked to Mr. Anes and Mr. Shivam, they also refused to register my Complaints.
I have 20 Air Conditioners of Voltas but they didn't respond for service requests. Kindly help.

Dear voltas service centre
SR No [protected] is not resolved.
Hey I just wanna tell you this is my worst service and technician experience.
As i told you already i have a problem of display error EL01 .
Whenever i on my ac sometimes it's working good but sometimes EL01 Error occurs.
but your technician service is very worst .
firstly they didn't know about error and they are telling me this is a PCB fault without checking it
even they can't carry multimeter with them, then how can they came to know this is a PCB .They only know how to earn money from innocent people.
" sir PCB karav hoga shayad, sir sensor karav hoga, sir display karav hogi . apke technician ko khud hi nahi pta ki kya karav hai. bas hawa mei teer marte hai. "

look into this matter
and plz send high level technician from your company.

I bought a Voltas 1.5ton Inverter AC from Girias, Ambattur branch on 31st March 2022. They delivered the product on 1st March 2022 and got it installed on the same day. I was overwhelmed by the response of the seller and I was happy. After installation, when they tested, it was working fine, as we ran it only for few mins. Same day night when we turned it on there was lot of noise in the AC machine in both IDU and ODU and it stopped running in the mid night, with an error F9. We reported this issue to Voltas and their engineer visited the next day and he couldn't find any fault. He asked us to take a Video of the issue and report it, when it happens again. In couple of days, again the AC machine stopped working in the mid night with the error F9 and i recorded the video. Reported the issue again and the engineer visited the premises, and he could find nothing and kept the ticket on hold. Next day his manager visited my home and he checked the machine. He said the noise issue was due to Voltage fluctuation. But we don't have any voltage fluctuation in the entire apartment building and i personally checked this with my neighbors. No one else in my apartment is facing this issue. Day by day the noise in the IDU and ODU is increasing and currently it is running like a share auto. I believe no human can sleep with the noise of a share auto in their bedroom. And as an Engineer myself, i know that voltage fluctuation won't create any noise in the AC machine and the AC fan motor is creating this noise.

I have paid Rs.38600 from my credit card to buy this AC machine, thinking that i will get a good sleep in this summer. But i am hardly getting any sleep due to this AC machine's noise. I am looking for complete refund of my money, i spent on this product and let the Voltas take their product back or else the defective machine should be replaced with new non defective product. Kindly help.

Hello Team,

This complaint is with respect to Voltas inverter split AC (Voltas SAC 183V DZQ (3S) R32) which I purchased from Ajay Trading Co. ( #5/5 Jacubpura, Gurugram-122001, Haryana) on 25th Feb 2021 and it got installed with in next 2 days.

Just after 2 months we started getting cooling issues.

After some basic verification done by technician gas leakage concern was found & it took 3 more days to refill the gas.

Anyways same issue was arisen again in Feb 2022 just before expiration of warranty period. Rather than to check for the exact cause for reoccurrence of gas leakage, gas was filled again by technician which reflect technician wasn’t shrewd one.

Just because of ignorance of technician during the installation and refilling of gas, today again we observed same concern.

Already tried to reach Voltas customer care, they are demanding to pay for the cost of visit and resolution charges.

Do I really pay for this ?

Don't know how much I need to pay again ?

It is quite pathetic and painful that I couldn’t enjoyed the colling for a single season even after paying almost 42K ( AC+ installation).

Feeling duped by Voltas.

Is this the way to treat the customer ?

Are you really providing customer oriented services ?

Please look into this matter on urgent basis. All required details are attached FYR.

Please have a look or I will move to consumer court.

Regards

Sunil Nandal

[protected]/[protected]

Complaint number [protected]
Registered on 25th april 2022
Date of purchase 8th June 2021

Issue: With even less than an year of purchase my ac is showing cooling issues for which the technician told it's compressor issue.
Since then i am following up like a fool with customer vare and their service centre manager - Manish ( [protected]) but it seems like a deaf team who pays no heed towards customer grievance and what the customer might be going through. It's very shameful for a company when they response to their customers that they are out of stock for a basic product like a compressor of ac. But this is how voltas responds and runs away with this answer everytime I call them up. Pathetic service n customer support