Voltas Complaints & Reviews

We would like to lodge acomplaint regarding the poor product /service quality of volta's Water Cooler150 Ltr (Serial No PUE15WKS010A). we are writing this email to extremedispleasure at the faulty products and bad service served by voltas. we havepurchased this Water Cooler on dated May 09th, 2022 in the name of JINDAL POLYTUBES PVT LTD (C-12/6, D.M.ROADINDUSTRIAL DEVELOPMENT CORPORATION GURUKUL SECTOR 38, FARIDABAD, HARYANA-121003)and we have followed all instruction and norms at the time of installationwhich are described by the company but this water cooler not worked properly also for 4 day regularand we not able to understand how poor quality product voltas is manufacturing, that it has got problem every 2-3 days and now this time also get in problem.Such a poor quality of voltas’s water cooler.

​we have lodged complaint 6 times at voltas care for not cooling by the water cooler
​[protected], ​[protected], ​[protected], ​[protected], ​[protected],
​[protected]
(under process)

Every time your serviceengineer came and fill the gas but not yet to do permanent solution . Volta’spast engineer are not able to rectify the problem and kindly transferredthis case to your any senior engineer for visit on current complain no.[protected]
Now here question arises that what is productquality and durability of volta's water cooler that its cooling is started leakage just after3 days of purchase. How can we trust such big brand for such poor qualityquality of product. This is really disappointing

​If our water cooler is not able to repairable then we request to voltas for exchange this product from another water cooler
Need your prompt response on this. You can check product details in attached documents.

I had purchased the split A.C from Amazon I also used free service within year as much as book complaints regarding water leaking but technicians resolved problem temporary not permanent now when I request for resolution same problem they insist to pay charges for that

Voltas,

my complnt no.[protected] no one attempted yet within the month after installation ac not cooling. make a note and this repaired or will send u legal notice.
I will not pay even a single rupee in case of Gas lecage.
it seems yr ppl not installed properly how come it's not cooling within the month of installation also u are sitting silent no one bothered to response this e mail.
will u respond when I will send u legal notice.

Regd
Jay kumar Advocate Delhi High court.
[protected]

It has been 1.5 month since my ac is not working and i have complained technician has done 2 visits they told me pcb will come in a week but now they are saying this ac model pcb is never going to be available and ac is of no use now

Pks refer request no [protected] for installation of voltas window ac at my residence. Item already delivered on 08 may 22. Still no technitial contacted me for installation. Pls hasten the same for early compketion. Thanks. Registered ph no [protected].

A year ago i bought voltas 1.5 split ac and in may i want to get AMC for my ac from customwr service they registered a request and send a technician to visit. Technician charged me for the AMC and told me that it will get activated in between 10-15. And now days are over these days bracket but still i have not received any single update i tried to call customer service they say they will get a call arrange a call back for amc team but I've not received any call neither from customer service nor from service center and technician

My water cooler tank alarm keeps on beeping even when it has sufficient water because of which water doesn’t flow. I can not keep changing sensor every half year as I live in Ahmedabad and it has salty water. Please provide a permanent solution to it....

Noise problem

AC cooling not adequate

Very bad behaviour to kdv service & customer care not resolved my problem ac are not colling I say to 10 day no rply any customer car very bad service voltas rating are 0 to voltas I call to service boy to say bad language

I have got very worst experience from the purchased product in Bajaj electronics, panjagutta, Hyderabad.. I purchase 1.5 Ton AC 3 months back. On 12th March’22.Within 1 month of purchase I got issue of cooling. Ac was not cooling at all. I complained to Toll free no [protected]. After that Technician came and informed us that gas leakage happened due to loose fitting in outdoor unit. This was sheer negligence from the Installation guys. Then gas was refilled. After that again within span of 3 weeks now again I got cooling issue. Ac is not cooling well. Technician came and after lot of argument with them they finally agreed that Ac was not cooling well. They removed Indoor cooling coil and taken to service centre. After calling them several times they informed cooling coil has leakage and will replace it. but not yet done as of date 9th june’22.
Will not recommend Voltas.
Awaiting from Voltas to resolve my issue ASAP.

Had purchased voltas ac on 02 July 21.
Received message from voltas for free service in first week of June and 07 Jun 22 fixed
No one came, no message or phone.
Raised issue with voltas and was told someone will come.
On 08/09 June some one called and said that address was incorrect and didn't come.
Raised again with Voltas and was told service centre will contact in a day or two.
Today service centre called and started asking purchase details etc.
Surely all details are existing in system and this is plain abdication of responsibility or harrasment if done by design.
Have raised issue again.
Company may like to take corrective measures.
A classic case of a good product and goodwill generated being wasted.
Thanks

Dear team,
I have purchased voltas ac on 12 may'22 with serial no. 4553099A22CC03453 Complain SR no. [protected] and installation team came on 17th May as per my request but ac is not installed properly ..they came again on 18th May as indoor fan was not working and after they left there is water leakage problem. Then the technician is not receiving call. After 2 days I have called local technician for proper installation for which I have paid money. My concern is that authorised Voltas service engineer took full money from me for installation and then then he said I will come next day for recheck but then he stopped responding calls. I have emailed in customer care many times, but not a proper response I have got till now.

Dear sir,
I have a Voltas vrf system installed my apartment .there is a part which has malfunctioned about 3 times during warranty and again has malfunctioned after warranty the part cost is about 40000 whenever there is a error message on ac display the compony people ask to buy a new part and also amc annually which is 25000 . For any error that comes they ask to change the same part because it is not in amc . Sir pls help us.

Ac problem in ac water leakage
req no [protected]

many times in have to book complant
but no responce from voltas side

Have a Voltas 1.5 Ton Split AC purchased in March 2016 from a Retailer in Chennai. We were given the Toll free number to reach for service - [protected]. We saved this number and continued to call this number for regular services and movement/shifting till last week. The recent call was made on 01-June-2022 for a regular service. the AC was just fine in working condition and required a regular service. The technician presented himself to our home and told us there is a issue with the board in the indoor unit, suggested a replacement since this will lead to break down of AC in few days/weeks and estimated Rs.8000 for the part replacement. We did a Google Pay transaction of Rs6, 500 and waited till 7-June-2022. After continuous follow-ups those scammers will come home by 9pm, pretend to do something and then leave saying the issue needs some more time to be fixed. On 7-June-2022, went to contactus page in the Voltas website and got another number [protected] and called this number. The call center person then says, that the number [protected] is no longer used by Voltas and hence they are not responsible for the incident that happened to us. When i looked up in internet, looks like there are many reports and similar incident for the same number. When Voltas is moving to a new Toll free number, isnt the AC giants responsibility either to redirect anyone calling old number to new Toll number or disable the Old Toll free number. Voltas customer care people seem to be very negligent and irresponsible and simply arrogant and responding with we are not responsible for what happened to you.
End of the day, in scorching summer heat with a 5 yr old kid we are suffering in chennai for a week without AC and loss of 6500 Rs with so much of agony and mental stress, which all started with a call to what was the Voltas Toll free number given to us when AC was purchased.

I have purchased AC from voltas last year 30 April 2021. After using just a month we started getting issues in the product. Many time there engineer visited and they were not able to fix the issue. I have also emailed them to replace the product but they did not respond anything on that. Now product is out of warranty and I need to pay for the issues in product.

Dear Voltas Team,

I have purchased a windows inverter 1.5 ton ac from retailer on Feb 2022. After usage, the product started malfunctioning. i have raised the complain via complaint no [protected] to Voltas Limited, the engineer Danish ([protected]) called and confirm the address and issue but after that no one visited or call to us regarding the problem

Now request you to please do the needful necessary action
Regards,
VIPIN KUMAR [protected]

Sir,
I have purchased new AC on 03/06/2022 from shahdara, delhi. Even the installation process done by your team, after a couple of hours I check that ac cooling is not working. Now I think that I purchased damaged peace by mistake from the shopkeepers. So i have requested for you please resolve this problem as soon as possible.
Thanks
Dayanand khatri

Compliant 1 Send on 29th May 2022 to [protected]@voltas.com
Hi,

I bought one number 1.5 tns and 2 number 1 tns Voltas AC in February 2022. Of this one of the 1 tns AC failed within a week of installation. When I complained about the same, a technician came and told that there was a leak in the system. I was surprised as the installation was done by a company authorized personnel.

I assured that it could be one of a case. But I was terribly disappointed when the 1.5 tns AC also failed in May 22, which is just 3 month's from the date of purchase. On 24th May I raised a compliant with Voltas with request number [protected]. The feedback that I received as of now is that the main controller board of the machine has failed.

With this I am now convinced that Voltas makes extremely low quality product and hence I need either the AC to be replaced or by money to be refunded immediately. I also understand from the service technician that the spares are not available with them, with which I understand that Voltas doesn't care for the customer, as they don't care in maintaining such important spares itself. It is surprising that a TATA group company is operating is such pathetic levels of product quality, inventory management and customer care.

Also it has been more than 6 days that I am suffering due to the failure of the machine, due to which my sleep is disturbed for the whole of the night for many days. I also need the company to compensate me for the suffering that I had to take due to the poor quality products that you manufacture.

I would like to take this as a classic case of failure of entire operating system of Volats and hence request to provide me the mail ID of senior resource so that I can bring it to their notice.

Regards
Arun Vjay
[protected]
[protected]

Compliant 2 Send on 7th June 2022 to [protected]@voltas.com
Hi,
It had been more than 10 days that a brand new equipment has been non functional.
It is now evident and clear that apart from product quality, customer service is also pathetic.
The only response that I got during these many days is a call more than a week ago mentioning that the spare is not available in Kochi and has been ordered from Chennai.

As this mail ID recipients are non responsible, would like to know if there are any serious senior leadership team in Voltas with whom I can take up the issue. Would like to connect with them before I move legal on this issue. Hence pls share coordinates of a responsible senior leadership person to me urgently.

Regards
Arun Vijay
[protected]
[protected]