Jul 01, 2022
Updated by raghava70 It’s been 10 days already. Still the Part is not delivered?
May I know by when can I expect the resolution at max? And can someone assure that this is PCB issue not compressor though I’m saying multiple times that compressor is not starting. Now if it’s compressor issue again I need to wait for so many days.
Does a Voltas customer need to wait months together for any hardware issue to be fixed?
I wonder how a company doesn’t even have temporary spare parts to test if it’s due to PCB or compressor failure and then place order instead of ordering parts now to test and then figuring out.
Atleast both to be ordered at the same time to save time and pain and replace the one which has defect.
Simply going through mental and physical stress with Voltas service.
I need a quick resolution on this ASAP.
Jul 01, 2022
Updated by raghava70 Hi Voltas and other Managers or team,
FYI in continuation with the above mail please find below service requests or complaints raised after purchase(Date of Purchase: 21st September 2021) of voltas AC which clearly states the AC delivered is faulty from the beginning.
Date Service Request No Reason
31-10-21 [protected] Not Cooling F2 ERROR
19-04-22 [protected] Less air throw, Not cooling
13-06-22 [protected] Not cooling need maintenace
19-06-22 [protected] Breakdown Outdoor unit not starting with F2 error
21-06-22 [protected] Breakdown Outdoor unit not starting with F2 error
Now do i still need to be patient enough which i am being from past few months due to buying faulty voltas product and not getting resolved?
I need it get it resolved within a week max which i can wait else either refund the amount by taking back product or replace the product with immediate effect.
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Regards,
Venkata Raghava
+[protected]
DATED 7/7/22 MR. MANOJ tell us ur ac service will ne tomorrow .there is problem of gas leakage .he givre me telephone of garvit he told me at 1 o clock dated 9/9/22 technician is coming to ur address for service but that was a false statement i wait till night 9 o, clock .no body of DSC AGC was responding raither tahn tell alie .DSC AGC NOT TELL ME WHEN SERVICE WILL BE DONE .today dated 10/07/22 I call to voltas customer care in morning after telling lie by DSC/AGC which started from moring 07/07/22 today he said do not talk me talk at office time last time behaviour also rude than at 10 o, clock DSC/agc tell me technician is coming in one and half hour in morning but i ask for whats app ur statement but neither technician came or whats app in day i call to customer care executive give me again false insurance technician will resolve ur problem till 8 o, clock but technician not came.
SIR THIS IS THE MATTER OF CARELESS AND IRESPONSIBLE AND CHEAT WITH INSULT OF INDIAN MOTHERS AND SISTERS AND WIFES
SO TAKE IMMEADIATE ACTION OTHERWISE I WILL SENT MATTER TO WOMEN RIGHT COMISSION AND CONSUMER CORT AND PMO OFFICE
.
URGENT AND NACESSARY
FOR JUSTICE OF FEMALE CATEGORIES OF INDIA AND SERVICE OF INDIAS NO.1 PRODUCT TATA AC