Voltas Complaints & Reviews

I had got my water dispenser serviced from Voltas (who diversified service to its franchisee M/s Gyayatri Enterprises, Ghaziabad )on 20.09.2021vide complaint no[protected].The dispenser again started malfunctioning after some time. I called Gayatri Enterprises ( Mr. Vipin)on 18.10.2021and he assured that some one will visit by today or by tomorrow morning and no need to lodge complaint for visit with Voltas but no one turn up next day also ( 19.10.2021). When we called there (19.10.2021), his so called owner Mr. Amit initially behaved vey rudely, then he told that we will let you know when technician will come but no call came and also he did not pickup the phone. On 19.10.2021 I was managed to call the technician ( Mr Mohit - who visited on 20.09.2021 ) told me that yes I was supposed to vist today but as I am on leave I will come tomorrow by 11 AM ( 20.10.2021) but he never visited.When we called Mr Mohit on 20.10.2021, he hold the called for 15 minutes and then disconnect the call after that no one from Gyatri Enterprises had picked the call. I lodged a complaint with Voltas for Visit ( on 20.09.2021)and also had a talked with Mr Ravi Jha informing him the complete episode with Gyatri Enterprises owner and technician ), but only assurance received for Visit to our place & action against the Franchisee .No one visited on 21.10.2021 also and again I called Voltas but all in vain.
Luckily I was able to connect the technician Mr Mohit on 21.10.2021 afternoon and he told that his owner has stopped me to visit on 19, 20 & 21 and we will visit on 22.10.2021 but till time no one turned up.

Dear Sir, Why there is a need of such type of franchisee to voltas who are spoiling the name of Voltas and also not listening to Voltas persons or customer care . I
I will definitely highlight the same in social media not to but Volas product as they are not providing a good service

Hot point not working

I purchased voltas air cooler on march 2021. Water pump was suddenly stopped working. Its not even 6 months. I contacted the Customer Service and they raised the ticket on 3rd october 2021. After that no one contacted me for service or resolution. Its been 10 days i raised the complaint. Everyday when i call the customer service team, they said the case is in open state and we raised a flag and the service agent will come ASAP. Today 12th october 2021 and the case is still open after even calling service team for multiple times everyday. Pathetic service from voltas.

Loud noise sound come out from Indore unit with air & its repeated every after 8 to 10 minute.

Product AC inverter IDU 1.5, model name : Voltas EU 183V CZ13 (R32)
Unit : 4552370A19BC14187, Purchase 7may 2019, purchased from : Sowndarya, marketing Andhra Pradesh Kakinada 533001, my voltas service patner : RAMANA REFRIGERATION &AIR CON([protected]) MY COMPLAINT N NO: [protected] Date 9oct, 2021.
Problem is : error EH 03 this came first time date 3feb 2020, within one year warranty period.at that time take several days to solve the problem at that time circuit board problem and same time outdoor compressor problem finally problem is resolved.

But now same error repeating EH O3 your technician check ac he is telling again the same problem he changed new circuit board but till ac is not working ur technician check outdoor unit compressor he told compressor is damaged and leaked and getting a hole.he will order for new compressor again time taken.

voltas ac company gives us 10 years for the outdoor compressor. but why within the first year and within 2andhalf years getting failed my living area is not solt wind and I am living in city urban area. give me an answer why ur product getting failed why ur cheating consumers. why ur using cheap and cheapest parts to manufacturing to inverter ac. why u giving the compressor for10years warranty. why we buy ur product with my money.why u telling lies ur product is not the correct product I am facing problems with using ur voltas inverter ac.

please try to understand my problem and solve the as on higher priority bases

Jaibharthkhanna m
(Press Reporter)
[protected]

Dear Sir

Our water cooler is not working please repair it on urgent basis

I have purchased the ac on[protected]. Itwas installed on[protected]. Since yesterday, it is mulfunctioning. While running, it is becoming off and on, display is changing automatically.I have changed the battery of the remote but to no effect. Please do the needful.

My water dispenser is not working properly

Very low cooling. Error "Ad" being displayed.

Very low cooling. Error "Ad" is being displayed.

Blower speed is not fast enough…..
Cooling is not good too even on 20 degrees

I am facing the same problem, from normal water tap cold water is coming

Hello sir/mam,
I have purchased an ac from voltas in june 2021, i want a service of my ac for that i am calling voltas customer care from past 3-4 days but they are saying the same thing every day that their servicing team will contact you soon but its around 1 week i have'nt received any call or message from their servicing team.
Please resolve my issue as soon as possible.

I purchased a inverter ac (window) from Amazon in 2019 and since the day I bought the product I am facing problem with the pcb.. every 3 months the pcb get fuse and it takes 15-20 days to rectify the problem.. and the charges of the pcb is so high that it’s very difficult to use this. It’s my humble request to voltas to kindly replace this product.

Since the day of purchase ac is not working and we are getting the error e6 on the screen... Kindly treat it as urgent or else we will sue you behind the bar

I have raised a complaint multiple times for one issue only for the ac is not getting the cool air and they are not fixing the issue just taking the money from us and next time I raised the complaint they are against asking the money. This time again I raised again the complaint and escalate the issue to the Area manager and still no one has shown up. Nalgonda district team is the worst team just taking the money from the customers without repairing the issues.

Please repair water dispancer under warranty last purchase two month
my first complaint no [protected] no one has not be attend without reason and reject our complaint, i have complaint another time Request No [protected] and no response yet.

Water leakage

Hi team,

This is to inform you that i have experienced very bad service from voltas. I was searching for remote but not able to find the new one. Can you let me know how to get the new remote for Voltas Split AC. I went to shop but not available, neither I can find online the original one.

Regards,
Nilmani
[protected]

I bought an AC last year in September. It's Being told that the product got 5 years extended warranty and the company will share it with you. In June it started with a water leakage issue.I lodged the complaint and the visited service engineer confirmed that the rotation motor thas an issue as well and it will be replaced within 3 days. I called after three days nothing happened. I followed up but there was no action taken. Suddenly in August end, the AC stopped cooling. I called customer care and raised the issue with the last unreplaced items. It was told me that your that complaint is closed. I asked to confirm how it had happened in spite of my feedback that the complaint hasn't been resolved. The answer was feedback has no connection with customer care. Since September 3 i have been calling the team to resolve the issue . Though i was in connection with the Area sales manager but nothing happened. It was a shock when i got a reply now it is not that hot then why are you so frustrated about the cooling. They have no clues about the warranty, installation of the product. Per them, it was not installed by Voltas so there is no warranty I wish to get this product replaced immediately. As there is no system in place to track the sold product. Shame