Voltas Complaints & Reviews

I have purchased Voltas 1.5ton 5star AC from Great Eastern Retail on 07/09/2021. I explicitly told them that i need the delivery ASAP as my ON-Campus Interview was going on and it was really tough for me to concentrate on the interview with the scorching heat in my room. They did their part and delivered it within a day. Now comes the 'Great' service by voltas, Service engineer visited my home on 10/09/2021, AC and outdoor unit needed to be installed on the First floor, I told them to start the work with Indoor Unit, as i have arranged a ladder for outdoor unit and it was on the way. They told me that they cannot install the outdoor unit with normal ladder (without even looking at the ladder), and told me to make a ladder by tying bamboo sticks, (even though my neighbouring building's Outdoor unit is placed on the same place and it was placed using normal ladder). I agreed and told them I'll arrange the ladder made out of bamboo sticks before 13/09/2021 and asked them to do the installation on 13th, they agreed.
On 13th I called them to install the AC and they denied saying that they cannot provide the service due to excess workload, and said that they'll install the AC on 14th. On 14th they called me and told me again that they cannot install the AC due to Heavy Rainfall (even though it was just drizzling) I agreed, and they promised to do the installation on 15th.
On 15th I called them again, and they again denied the service assuming that bamboo must have been wet from yesterday's rainfall and they said that they'll not work standing on wet bamboo sticks(even when i told them that it is completely dry from the sunlight since morning).
Let's see with what excuse they'll come up with on 16th.
I have given 2 interviews during this period and my mind was on wiping the excess sweat thanks to 'Voltas amazing service'.
I'll request Voltas to choose their service provider carefully because most of them are third party.

I purchased a 1 TON Split AC for my bedroom in 2018 September. There started the process of servicing within 6 months I had to check the 'no cooling' issue. Followed by gas leak, followed by copper cable replacement, followed by 'no cooling' again, followed by water leak inside the walls of my bedroom - due to the hose, followed by gas leak and gas refill has been done more than 3 times in 2 years.

Absolutely, no point im buying Voltas AC. Here comes the calculations, the AC costed 22, 000.

Charges spent on servicing is 8000, 3000, 3000, 1200, 800, 4000. Sums up to 20, 000.

Total of 42000 for two years. Do you think this is customer satisfaction. This is robbery and the quality of AC has gone for a toss here.

I DO NOT recommend Voltas AC to anyone.

I purchased Voltas split ac on Jan 2021.after purchasing water leakage problem till 5months . so many services did still water leakage problem there not resolved . Voltas service team not giving proper solutions to stop water leakage from my ac . They are not taking replacement of this product was covered under 1year warranty .Voltas service persons became unskilled they do not know have knowledge to rectify the problem . if any clarification contact my no [protected]

Not able to Bill till date
2. cheating and deficiency on the part of your service provider Mr. Arora having an office in Nirankari Colony Mob No. [protected]
3. Mr. Arora provided a fake and lower standard C cover in the name of Voltas
4. Due to the said service provider I am not able to get due to free service within the time
5. when another service provider came to provide service I refused to provide it due without bill.
I am surprised how the First service provider has done the service without Bill. who authorized him? whether it is proper service? what is uthenticity?
No sign of the customer, no product sheet (if any plz provide)
5 I am not happy that I am using the product of Voltas. By seeing this product I feeling harassment and there is mental agony
6. Yesterday after 12 I remains busy with calls coming from Voltas and morning today I received the following message from service Number BT-Voltas

Your SR No [protected] is proposed for Cancellation, Reason: Customer Not Responding.
this show that everyone is involved to become smart by cheating the customer

Dear sir,
I have complaint against voltas service centre. I am not satisfied about ac service and service charges by the company and company related mechanical staff.
Dear sir sorry but I am inform you. In future I am newer buy any voltas product.
Regards
Nitin parihar
C.n. [protected]

I have raised many complaints with voltas service online for my inverter ac which i bought in 2020. From many months, service person coming and doing nothing except checking the ac temperature but we are telling them the problem is with outdoor unit which is stopping after few minutes. But they never did anything with outdoor compressor unit which is a big problem for ac not working.

If compressor stopped working, how come ac runs fine.

My window AC was installed on 1st June 2021, after 2 months E2 error started coming.. technician visited and told me that it's PCB issue.
I asked service center to replace the defective AC .. it's been 3 weeks .. everyday they are telling me new story..
It's worst experience ever with TATA product.

I would like to raise a complaint against one of the service centre of Voltas M/s Jahnabi Enterprise, Dr. Jakir Hussain Road, Guwahati-36, Assam.

I bought a new voltas AC whose installation was completed on 26th July 21 and the AC didn't function . So upon raising a complaint some senior technician was send the next day and the AC was successfully repaired.

I had another Voltas AC running in my home whose outdoor grill is broken. I asked the technician if the part can be made available. So upon seeing it he asked me to make a advance payment of Rs.500/- for ordering the grill.

After much persuasion finally I came to know that the part is not available. Now the service centre is unwilling to refund the amount on the pretext that the amount was the visit charge.

However the amount was taken from me in the name of ordering the product and I felt cheated by the service centre as well as the technician.

I would like you to take up this issue and resolve it.

Dear sir, we are used Duct able Ac 11 ton .GO.No-LU-99264, 6. Nos. But two no of ac LP/HP switch was note working & one no ac indoor water leakage problem regular
So kindly pi. resolve this Copland.(Copland no.SBC240654)

Regard
Ashok Kumar Singh
LHSF Distillery Jangraulipul
Pilibhit.

I have purchased Voltas ac on 07/06/2021... I m not happy with Voltas...within two month my ac was not working..you can check my previous complain... please refund it my amount... I Don't want to stay with volats... otherwise I will file complain against Voltas in consumer court

AC is making abrupt sounds and not functioning properly.

Manager,
There has been no action despite Several Communications via emails and phone calls on your Customer care Number on the above mentioned subject. on my Complaint No [protected] for Service of my AC 1.5 Ton Voltas.Your representative Sh.Shashikant Chaudhary visited our Residence on 24/07/2021and informed us that a PCB was to be replaced.He agreed to do it by Tuesday ie 27/07/2021 but till date nothing has been done till date except lame / Petty excuses made by your representative on e-mail and calls .kindly do the needful at the earliest for early resolution of the issue.
Thanking you
Yours Sincerely
Tarun Chaturvedi
M574, Ashiyana
Lucknow

The following complaint with a snapshot on the working personnel on 17 August 2021 to [protected]@voltas.com. Since there was no reply I am registering the sample. I will send the snap on receiving the confirmation from your desk.
KAO: Customer Support
Sub: Feedback

I have purchased Voltas AC as per the details provided below:
1. Name: R.Raghavan
2. Address: 4D Abirami Meadow Land, 32 UR Nagar, Park Road, Padi, Chennai 600050
3. Contact Nos: [protected]/[protected]
4. Date of Purchase: 09/08/2021
5. Purchased from : Sarvana Stores, 2, Park Road, UR Nagar, Padi, Chennai 600050
6. Bill No. PR2122SA59359 dated 09/08/2021 Model: VOLTAS EU 183V CZP (CLASSIC)
7. S.No. of the machine: 4552831A21AF03715 AND 4512888E20LA02915 capacity 1.5 Ton
8. Installed by Sri T Raj On 10/08/2021, Prakash Refrigeration Service, Ambattur, Chennai 600053

Feedback:
Started the work at 17:30 and completed at 21:15 hours.
Completely messed up the whole area with sand, cement and brick dusts while drilling the site. Customer has to clean up the whole area. They informed us that it is the responsibility of the customer. They have not provided any paper or carpet to collect the dust for easy removal.
After putting the white cement he left the workplace without proper cleaning of the area. The snap shot on the same is attached.
Tata is famous for its professionalism and quality work.
Took a longer time for AC installation.
Lack of professionalism in doing the job. Voltas should provide a proper tool to drill the holes. It should take care and train the workforce involved in the installation of AC. They are not able to write the Installation Report properly. This should be taken care of.Cleaning the workplace should be their responsibility.
It is unfortunate for me to report this matter. Hope this lack of professional approach can be rectified with complete satisfaction of the customer by providing suitable training to your workforce.
Looking forward to hearing from you. Hope this mail Would reach the proper person who can take up the issue.

Sincerely yours,
R Raghavan
PS: Earlier I too have purchased one more 1T AC during April 2018.
Attachments area

Read my privious complain

Please refund of my ac

Sir,
I have purchase Voltas 1.5 Ton split Inverter AC on date 01.06.2021 through flip cart. WHICH invoice no. is PL:F[protected].
Problem:-Installation work is not proper during installation due to bed installation AC is not proper hang on the wall. After some days several noise is listen inside the AC and drop the water out side from the AC.l am calling customer care no.Serviceman has come and he open the AC. He ask me that your AC not proper installed. After that I am calling many time on customer care no.but till now problem is not resolved by you.
Sir, I am requesting you that please solve my problem.

With Regard's
Arun Kr.Mittal
76-A, Dhanwantri Marg
Gandhinagar
Bareilly-243122
Ph:[protected]

Delivery a defunct Voltas 1.5 ton inverter 3S split AC
Sir
I bought a Voltas 1.5 ton inverter 3S split Ac on 29/08/2021 from Great Eastern Retail Pvt. LTD Kolkata. The AC was delivered to me on 30/08/2021 and it was installed on the same day by authorised person. But after installation I was informed by them the AC was defunct. I paid total Rs.33000. + Rs.3000. for AC charge and installation charge but the ac is not functioning and lying at defunct position since 30/08/2021. My. Complaint no is [protected]. My mob.no is [protected] and mail [protected]@gmail.com. An early action taken reply is expected.
Regards

I have bought a split AC from Digital word shop, sadar market, Agra on 27.08.2020. It was installed at my wall, after some time (7 Months) it starts making bad noise due to vibration caused by compressor.
The technicians came two times but they were unable to resolve the noise problem.
I have made complaints number of times for the same issue but service center is unable to solve the problem.
I have been making complaints for few Months but today technician came and could not resolve the issue.

Our Ac is not working from last 1 month and no one is coming to take our complaint
There is no gas in ac
Or some more issues

Sir
I amrik singh purchase AC of Volta's in 20.06.2020 l opt for IST AC service in the month of April . Your executive Nikhil chowdhary servicing the air conditioner but after that AC is not working properly . Now I again lodge complain to toll free no your executive surjit Singh Rs Pura region confirm me visit and service the AC on Saturday 27.08 .2021 but not visit on that date . They call me Monday today and asking for fee of rs 500/ paid then service of AC intimated they also use harass and abusive language while talking to me
I am your customer from last 6 year using your product since2015 it is my second AC product from your company and I have no issue before this but this time your executive at Rs Pura are not professional they demanding money without checking and visiting for service and not properly service the AC as it is free service by company .

I hope you will look up the issuse and resolve as early as possible . So I will not require to looking for another forum .I will be highly thankful to you for your necessary action