Voltas Complaints & Reviews

My ac 1.5 ton under warranty is under replacement demand against my complaint no [protected] dated 04 may 2020. Now 50 days are going to be over but my ac has not been replaced so far. Please do needful for early replacement of my ac keeping in view of difficulties of customer during the peak of summer.

Hi,

I have purchased voltas air conditioner window - 1.5 tonne on 1st april 2019. My ac developed a fault and i have registered a complaint. After registering a complaint i received an email generated that says my product is out of warranty. I have applied for extended warranty at time of purchase. I called customer care and requested them around 20 times to provide me the reason why my product is showing as out of warranty.

I have availed extended warranty which makes my product eligible for 5 year warranty. Before the technician arrived at my home i called customer care to tell them that i am not going to pay. The customer care person told me to just show a message to the technician for a 5 year warranty and my work will be free of cost. Today a technician came and told me my product is out of warranty and took charges for it.

I need an urgent response to this matter as to why i am not given a five year warranty.

This ac parched by flipkart and one season used only manufacturers by vtas tata product this ac deftive pieces my home shipping i have not help voltas company

Respected sir/madam
With due respect i hereby state that i purchased an ac in the year 2016. This year in the month of march before lockdown i registered my complaint regarding the ac. My complaint was considered today dated 19.6.2020 in which the concerned person said that he ll be changing the compressor and ll fill the gas which ll be chargeable. First of all due to the lockdown period the customer must be provided extra 1 month as the complaint was considered very late. Moreover, the service should be free of cost. Next, the person who came to check the ac told us that he ll change the compressor free of cost to which we give the affirmation but on saying that we ll get the gas filled ourselves. He refused to change the compressor. According to me this is unethical. Kindly consider my complaint and provide me the best of your service which you promise to give while purchasing the thing of your company.
Following is the product number as well
As the place where the product was purchased.
Voltas ac 0.757 102 dya (4011199a16b001871) purchased from
Rosey electronics vikas puri
Regards

We need voltas urgent support required to check my recently installed window a/c which is not working properly. This is very disappointing me with such a good brand service as service request no - [protected] raised on dated 13-june-2020 but issue still purists. I have called several time to customer care and service managers but still not getting satisfactory time to resolve the issue.

This is worst service experience with such good brand and casual approach towards their customers.

Kindly take action against the service provider for their poor services.

Thanks and regards,
Ransingh bhati
[protected]
H. No-88, village-chandpur, district - faridabad, haryana 121101

I have purchased voltas ac 1 month back, there has been continue issue & error code reflecting on ac.ac is not cooling at all. Executive n service center are not helping us.
Worse experience with voltas

Address
Dave bhawan
Mohan garh
Nathdwara
Contact [protected]

No cooling. Have got the gas refilled and service done but still no cooling.
There is some issue with the motherboard or ic board as the temperature display shows 34 and when lowered after 2 seconds jumps back to 34.

Hi team
I purchased a voltas inverter split ac during lockdown i. E may 7, 2020 through shree ram agency. They sold this ac by saying that voltas official would come for installation within 2 days. When i came back home with the acs, i called customer care and they were not available till lockdown is over. Again i had to followup with shree ram agency to get it installed and that too with additional charges.
Now exactly after a month, the newly installed ac is not working. I called customer service people and they said there is leakage of gas. And as this is being installed from third party, they will not entertain my request. And then i reached out to shree ram agency to get it checked. Now they sent the same person who installed and he is saying there is no issue from our end. Its been 6 days of follow up for this new ac and i think i am not getting warranty in this case. Please help me out to repair this machine. Just for reference the sr number is [protected].

I am g sarjoo (Munna) from karaikudi sivagangai district tamilnadu. 8 month back i purchased voltas mini magic pure r water dispenser machine. (Dt:[protected] bill no 1725).in the voltas water dispenser machine no of time problem are coming one by one, before 8 in the machine 5 time repair, but your service is very very worst and your branch agency kumaran tv center sekkai road karaikud-630001 in the branch manager not responsible all the time.
Company like voltas water dispenser machine is giving such damage product and worst service in karaikudi sivagangai district tamilnadu. Further i can not any service in the voltas water dispenser machine i will meet sure the company the consumer court.

I attached bill copy for purchased voltas water dispenser machine

Our branch has renovated few months back and our contractor has installed 4 new 2 tonne acs in the branch. All the acs are not doing cooling. We have complained him many times but he has visited 2 times and that too the problem has not been resolved. Kindly arrange the visit of service man of your company as soon as posible. Our no. Is[protected]

Dear team

This is bring you to notice that i purchase the ac 1.5 ton (Voltas) on monday dated 08/jun/20 from poiner electronics roop nagar jammu. And i have log a complain on friday dated 12/jun/20.
That my ac not given proper cooling.
After that one of your enginer is coming and they told that you have slect fan on slow mode that is the problem ac is not cooling properly after that they selet fast mode and told me now it is ok.
On night the problem is still same.
Pls look in to this matter and do the needful.
My request no is-[protected]. Post job completion share 1748 if satisfied or 0174 i[censored]nsatisfied, with our technician. For help call [protected].

We Approached Innovation Shopping Mall (Authorized Dealers of Voltas in Bhimavaram to purchasing a Air condition. And he is given a quotation of Rs.35000/- and his promised discount of Rs.1000/-. apartfrom this istallation charges 1000, Stblizer 2000 and outdoor uint stand is 700 are extra.

After two days i went to that showroom and taken the AC, and after installation of the same they are demanded of Rs.3500 as installation charges.

And they created a lot preamble at my home and they used abusive language in front of my family members. And i reported same to showroom owner, and shockingly his given a replay that charges are like that only, and if you notable to play i take back the AC back.

This was the TATA Authorized Dealer service to customers. this is worst experience in my life.

I would like to take a action against him and required a apology from him along with refund amount which is collected from me.

I have purchased a window AC 1.5 ton in march 2018 along with the WTA warranty for extra 4yrs. I have purchased this product From Amazon and i have been following all the guidelines told by the company. For the WTA warranty i have received a certificate too from the company. And now after 2 yrs they are telling me that your product is out of warranty and any service comes under warranty like gas filling and repairment won‘t be available for you.
They are denying that we haven’t given you the certificate of WTA warranty and you need to pay for any breakdown and other services.from last 6 days I have been on the Call with VOlats customer care and they are doing nothing. Every time i calls them they asks the same details again and again and nobody has the record for these calls. They mentioned only those information which they want to.
And the guys who were on the call they were telling me that i should have checked before purchasing the product and i need to pay the money now else my AC won’t be serviced or work.
This is mental harassment and the company need to pay for this. From last 5 days, i have called you guys 100 times. And the service center guy also misbehaving with me over the phone that he won’t send technicians to my home.

I have purchased 1.5 tone voltas ac ac185lzh

This product is with a 5-year comprehensive warranty. For this, i have already sms wat to [protected] from my registered no. [protected]. I have sent an email to escalation matrix and tried multiple time to contact customer care and on email have provided all information

But i am not able to register my ac for this 5-year warranty.

Please do the needful in this regard and revert back to me.

Air conditioning not cooling good

Dear voltas,

Could you please send your engineers (Well trained/knowledgeable) to finish the installation job properly and fix the errors that are prompting. The new ac was purchased from tatacliq assuring direct interaction and best services from you. But i don't know that some of your authorsied service providers are worst service providers.

I would like to opt for 5 yrs waranty l, if you garuntee and prove thta and you/your representative service providers does proper job. Don't force us to opt cumplosoury preventative services of thy don't provide proper technixhinad and services.

Your authorsied service providers haven't done proper job and not responding to the reported error soon after installation.

Btw, please review the feedbacks on the agency who are offering services, some are below 2* out of 5.

"voltas service centre - breezy air con" from chennai are worst performers and you are still forcing us to continue taking service from them to get waranty from you.

Here is my ticket which was raised and no one has responded to the ticky yet.

Could you please take back your product and pay me back my full money including instalation and accessories that are charged. Accessories are being charged more than the mrp for example ac outdoor unit stand is mrp is ₹800, they are selling it for ₹950. The same make is available on n open market for ₹420.

Engineers also steal petty things like outdoor unit stand rubber shoes, screws, plugs. They don't use all and and won't surender to customer the left over. Are we not paying you full charge towards instillation charges? This is customers money. Teach them morals and ethics.

Here is the ticket number request no [protected] (Installation) and [protected] (Complaint).

I am not satisfied, reopen those tickets.

Replacement demand of my ac has not been done even after 40 days of my complaint no [protected] dated 04 may 2020. It is requested to instruct concerned department of coy to despatch ac to service center mainpuri immediately

My ac was having some issues technician came and advised to buy a stabilizer first he installed a faulty stabilizer then he said a bigger stabilizer was needed then he installed that then also ac stopped working on same day i have called him multiple times so that he can return this stabilizer but he is ignoring my calls complaint number is [protected] registered mobile number is [protected].

I bought a 3 star window ac with 1.5 tonne on 25th may 2020 but from last 2-3 days...ac's swing not working. Please fix it as soon as possible.

Vertical swing is not working in my new voltas split ac.