Voltas Complaints & Reviews

I have purchased a window AC 1.5 ton in march 2018 along with the WTA warranty for extra 4yrs. I have purchased this product From Amazon and i have been following all the guidelines told by the company. For the WTA warranty i have received a certificate too from the company. And now after 2 yrs they are telling me that your product is out of warranty and any service comes under warranty like gas filling and repairment won‘t be available for you.
They are denying that we haven’t given you the certificate of WTA warranty and you need to pay for any breakdown and other services.from last 6 days I have been on the Call with VOlats customer care and they are doing nothing. Every time i calls them they asks the same details again and again and nobody has the record for these calls. They mentioned only those information which they want to.
And the guys who were on the call they were telling me that i should have checked before purchasing the product and i need to pay the money now else my AC won’t be serviced or work.
This is mental harassment and the company need to pay for this. From last 5 days, i have called you guys 100 times. And the service center guy also misbehaving with me over the phone that he won’t send technicians to my home.

I have purchased 1.5 tone voltas ac ac185lzh

This product is with a 5-year comprehensive warranty. For this, i have already sms wat to [protected] from my registered no. [protected]. I have sent an email to escalation matrix and tried multiple time to contact customer care and on email have provided all information

But i am not able to register my ac for this 5-year warranty.

Please do the needful in this regard and revert back to me.

Air conditioning not cooling good

Dear voltas,

Could you please send your engineers (Well trained/knowledgeable) to finish the installation job properly and fix the errors that are prompting. The new ac was purchased from tatacliq assuring direct interaction and best services from you. But i don't know that some of your authorsied service providers are worst service providers.

I would like to opt for 5 yrs waranty l, if you garuntee and prove thta and you/your representative service providers does proper job. Don't force us to opt cumplosoury preventative services of thy don't provide proper technixhinad and services.

Your authorsied service providers haven't done proper job and not responding to the reported error soon after installation.

Btw, please review the feedbacks on the agency who are offering services, some are below 2* out of 5.

"voltas service centre - breezy air con" from chennai are worst performers and you are still forcing us to continue taking service from them to get waranty from you.

Here is my ticket which was raised and no one has responded to the ticky yet.

Could you please take back your product and pay me back my full money including instalation and accessories that are charged. Accessories are being charged more than the mrp for example ac outdoor unit stand is mrp is ₹800, they are selling it for ₹950. The same make is available on n open market for ₹420.

Engineers also steal petty things like outdoor unit stand rubber shoes, screws, plugs. They don't use all and and won't surender to customer the left over. Are we not paying you full charge towards instillation charges? This is customers money. Teach them morals and ethics.

Here is the ticket number request no [protected] (Installation) and [protected] (Complaint).

I am not satisfied, reopen those tickets.

Replacement demand of my ac has not been done even after 40 days of my complaint no [protected] dated 04 may 2020. It is requested to instruct concerned department of coy to despatch ac to service center mainpuri immediately

My ac was having some issues technician came and advised to buy a stabilizer first he installed a faulty stabilizer then he said a bigger stabilizer was needed then he installed that then also ac stopped working on same day i have called him multiple times so that he can return this stabilizer but he is ignoring my calls complaint number is [protected] registered mobile number is [protected].

I bought a 3 star window ac with 1.5 tonne on 25th may 2020 but from last 2-3 days...ac's swing not working. Please fix it as soon as possible.

Vertical swing is not working in my new voltas split ac.

I heard that volta's gives free installation service of a new split ac. But here service centre charge installation fees. Is it genuine and fare? Please clear
Regards
P. D mutha

I have been calling the service center for voltas ac at pincode 782002 for over a week but each time they pay no heed to the issue and just ignore it. The ac is still in warranty period. I am really irritated by this unethical and unprofessional behavior metted out to me by the service center. I am regretting my decision of purchasing voltas ac.

I bought split inverter ac 1.5 ton and after 1 day of installation it starts leaking.
I have registered 5 compaints but no one address the issue. Worst service from voltas.
People came but they were having no instruments to resolve the issue.
The person who installed ac took 12000 rs from us and didn't give any receipt to us.
Yesterday, its stabilizer also shuts off and now ac is not running at all.
Worst service from voltas.

I have purchased voltas 1.2 ton split ac and today 2 people came for installation. They started talking about issues in installation and asked to pay extra for additional items. I purchased the ac through tata cliq where it was mentioned that standard installation charge for this ac is 599 rs. But they were asking for 1700 rs. When i talked to their supervisor and explained this point then they agreed for 599 rs. I paid total 6065 rs. For below items but i have doubts on quality and quantity of these items, request you to arrange a visit of an expert to validate the same and return if extra money is taken from me. They have not given me any receipts for any of the item, when talked to supervisor he said i will receive the same after 15 days.

1. Copper wire - 4 metres 3280 rs. (820 rs. Per meter).in tata cliq it was mentioned that it should be in range of 300-600 rs. Per meter. I doubt they have not brought 4 metres.

2. Forecore wire - 4 metres 360 rs. (90 rs/meter)

3. Insulation - 120 rs. For 3 pieces but they brought only 2 pieces and didn't return any money.

4. Extra wire - 2 metres 180 rs.

5. Drain pipe - 7 metres 630 rs. (90 rs/meter), quality doesn't look good.

6. Top - 70 rs., i asked to bring anchor but they brought some local brand.

7. Stand - 826 rs.

8. Installation - 599 rs.

Total - 6065 rs.

Please look into this issue and revert.

Thanks
Gyaneshwar singh
Gyaneshwar. [protected]@gmail.com

Acs not working properly their is coming sound

I have twice register service issue compliant. 4 time engineer came from snow cool center and have charged rs 2660 from me on some or other pretex and still they have not run my ac bought on 2017 june.

My complaint no are [protected], [protected].

I have 3 time written mail to service head, coo, vcare of voltas still no reply from them.

I have given up on voltas as brand.

Feel cheated on efficiency and attribute of voltas management.

Tata a trusted brand is losing trust.

Refer our complaint no [protected] dated 04 may 2020. Now more than 40 days are over my ac under demand is not yet replaced by coy through service center mainpuri up. Keeping in view of acute summer at peak, please do needful immediately as per our consumer protection right and good will of voltas coy.

Hi team,

Greetings of the day!

Kindly help with the below concern i'm chasing for last 3 days.

I've purchased one split ac from amazon and it's not doing cooling for 3 days. On the first day, engineer has not removed box particles from the outdoor unit so post removing those ac has started doing cooling but very low same we've informed engineer he said it is first time so it will take time to cool room.

On the second day, it's not doing cooling again.
Customer care only taking complaint and engineer is visiting but the cooling issue is still remain same.

As of now zero cooling, now when we've asked voltas team to return order so that we can order other ac they are asking for the charges to uninstall the product which is 750+18%gst.
Its product fault that's why i need to change and order other product but they are asking for charges why i will bear.

Product details : voltas 1.4 ton 3 star wi-fi inverter split ac with amazon alexa (Copper 173vwzj white)
Order date: 1 june 2020
Order delivered: 7 june 2020
Installation date: 9 june 2020

I have registered a complain regarding a problem in my air conditioner on 10/06/2020 which was installed just three days prior on 07/06/2020. The complain has been registered. A person from the service centre came and was unable to fix the problem. We have recieved a message saying that the issue is resolved while the problem remains as it was. No further information is provided. This type of behavior is not acceptable.

I am facing an E2 error in AC from the next day after I had my service done from Voltas on 31st May, 2020.
I tried calling customer service on the same day but the call didn't connect, may be due to limited services in COVID.

Now, when I am calling the customer service for the error, they are saying that your warranty is expired on 1st June 2020 and it will be charged.

Didn't you guys extend the product warranty as ongoing covid issues when everyone is extending warranty till 31st July?
Also this error came after the service was done. So, don't you have any warranty period of service done as well.

SUCH A BAD EXPERIENCE WITH VOLTAS

I registered a complain to voltas costimer care for my ac due to some problem when it was under warranty period. Then they send engineer but he couldn't solve that. After that i call so many time to cosumer care but they not resloving my problem. Now my product is out of warranty. What i do. It's whom fault.

Our ac (5 star split inverter type 185v zzy) stopped working on 28th may 2020. We had complained on 30th may.
Today is 10th june and even now it aint repaired.
This is a serious concern to make your customers suffer like this.
Please take this seriously. I wil like a reply back soon. And talk to a superior, if possible.
For reference : previous complain number - [protected]