Voltas Complaints & Reviews

Hello,

I am facing issue with voltas product (1.5 ton window ac) since last 6 years. Product was purchased in 2011 and stopped working in 2014. I called customer service and technician visited he told me compressor is not working and he will replace the same within 2 working days.

I waited for two days but there was no response then i contacted them again and again for a month but there was no response from them nor from customer care

Later my father passed away i would also like to share he was heart patient and brain stroke patient warm weather was not suitable for him same has been conveyed to your customer centre and workshop and there was no response. Such a inhuman behaviour if they told me it will take months to replace compressor i would have purchased new ac. Wrong information given by workshop guys was very upsetting.

I was getting calls from voltas team to change the faulty compressor after few months but i refused to do so and asked them to change the complete unit.

I have all the records of the complaint which can be shared with you if required.

Complaint raised in 2014.

4 complaint raised from 2014 to 2016.

Hello,

Previous complaint numbers for reference.

1) 4 june 2014 - [protected]
2) 2 aug 2016 - [protected]

Two more complaint raised in between that can be investigate and ask voltas to share the complaint numbers

Resolution

1) full air conditioner amount refund
2) 5 lac compensation for mental harrassment that i am facing since 2014

Email has been sent previously for resolution to below people

Ceo
Md
Customer service head and many more people (They are unable to resolve the issue)

Request you to kindly look into this matter.

Thanks and regards,
Parminder singh

We bought voltas 1.5 ton inverter ac in last year august 2019. Not even completed 1 year too much noise is coming from indoor unit. Very worst product. It's better to buy daikin or other good brands.

Please send anyone for second sevice of ac

Requested by kanchan katiyar

My voltas ac is not work, i wait from many days for the solution but your services is so poor. I call also helpline no but no response. So i am very harsh by your service, my father is a old age i'll person he used this voltas ac regularly but now i have a big problem so pls repair or any other solution for us as soon as possible. I am very thankful to you for this.

Name - radhe
Address - lehragaga
Mobile no - [protected]

I parches volts 1.5 ton split inverter ac on 19 June 2020 13 days go today but ac not cooling well i complane many time but no result found..
really so bed product and so bed service i suggest every person never purches volts product.

Split ac (Invertor type) installed in our warehouse not working,

I am nitin panchal from vadodara (Gujarat)... I own 4 voltac ac at my home... But one of my new ac is not working since 20 days... I complaint and one of your colleague came to my house n said that theres a problem in p. C. B... And then he checked my bill... And said your machine is still on warranty so will replace the part within 7 to 10 days... But now 20 days has gone... They have not replaced p. C. B not even they have contacted me... I contacted them but not received any proper answer from their side... I also contacted your manager najeeb but i got very bad response and he was very rude... So now i request you to clear this problem... Or else i ll throw ur ac and will not buy any o[censored]r ac and never suggest anyone to buy voltas ac just because of service... I had very worst experience with u guys... Hope u take this seriously and fix the issue... Thank u

Very bad service of Voltas after sales. After running 30 min, cooling low and shows pc 04 fault code.

Dear Sir,

Good day to you.

I had purchased an AC - Voltas 1 ton split with inverter on the 12 May 2020, from Kothari Sales

In the peak summer when I needed it the most. The problem as below:
After I purchased it I was not provided a bill.
The kothari sales person - Mr. Parth told me that installation will be done tomorrow on the 13th of may and will charge Rs 1500
The next day the installation was done but with lot of errors. - The installation person charged 1500 + 400 for drilling hole, the hole was not filled with putty, the wires were not connected properly just kept naked. Please see photos of installation.
During installation I realized that the remote display was not working.
I called and messaged Mr. Parth of kothari sales the same day. Please see Whatsapp screenshot.
This is when the problems started. Since then i have been to kothari multiple times and requested completion of installation and bill. which kothari sales did not give me.
I understood that due to the lockdown it might take time as advised by kothari sales.
I raised a complaint which was closed by the installation person on call. I kept raising complaint and they called and closed this i came to know by the messages. Please see the screenshot of the messages.

One lady from the installation office called me to tell me that they will send the remote earlier this month and said that the installation bill will have GST and require extra. I am a honest person I want a bill with GST. I have not received the bill ylast week on sunday bearing the date 13.05.2020 while the payment was made on 12.05.2020 and the bill does not include the 2% credit card charges and installation charges.

Also, the lady said that the installation charges was 600 or 700 ( I don't Rem) and that she will send me 500 rs cash as I was charged extra.

Finally last week I received a call from voltas and I explained my problem and raised another issue which was again closed to by someone else who called them and closed. from phone number [protected]. I can't even raise a complaint over the phone as it will be closed by someone else from kothari sales or the installation company over phone. I am not aware of the system.

Sir. I am a working professional in Bhavnagar Gujarat and work Monday to Saturday. I only get Sundays at home. Its been over a 1 and a half month and no resolution yet.

My AC remote is not working and the temperature is stuck at 28 degrees. What is the use of this AC as the entire summer has already gone.

I had bought the Voltas AC thinking Voltas is a good company with reach in small towns also but I feel cheated and I have not been able to use the AC.

Please accept my prayer and take the AC back and refund my money. I hope you will do justice.

Address of Shop from where AC purchased:
Kothari Agencies
Haluriya Chowk
Bhavnagar
364001
Gujarat.
Person in charge Mr. Parth - Phone - [protected]

Installation company:
Phone number [protected]
Nitest voltas installation: [protected]
Pankaj - [protected]

Thanks for talking to me Uddesh Tiwari from to whom I spoke today and prepared this email.

Please help.

Warm regards,
Arjun Banerjee (A grieved customer)
[protected]
Alang. India

Dear sir,

1. We have installed one 1.5 ton split ac in our office complex at meerut.

2.ac was purchased in may 2019 and is not working since april 2020, due to lock down the call center was not responding. Finally i was able to speak to call center on 16 june 2020 and complain no [protected] was register. As their was no response for two days i called back the call center and they cancel led my complain no [protected] and gave me new complain no [protected] on 23 june 2020.

3. I was informed that complain no [protected] is been cancel led as the service center where my complain was register is not working.

4. Regarding complain no [protected], i had to coordinate with call center and received phone number of service center in meerut.

5. Finally the service representative visited our office complex on 25 june 2020 and informed that pcb card is damaged and will be replaced by the company.

6. On 26 june 2020 i got a message on my phone that my complain no [protected] is cancel led, i had to call the call center and get my complain activated again. Now iam getting call from voltas call center that my compliant is cancel led.

7. You are requested to look in to my complaint and provide an early solution, failing which i will be forced to file an complaint and look for legal options.

Regards
Lt col hemant joshi.

I was trying to register my product my newly purchase voltas window ac 1.5 ton unit. But not able to do so because their website doesn't have functionality to register a new product or even register a complain.
I have purchased ac in june, 2020.
I want to register my window ac so that i can avail warranty in future if needed.

My registered mobile no: [protected].
My product name : window ac 185 lzh (R32) (Luxury)

Bought ac (Split type) in april 2018, but it stopped working since march this year, tried and approached the dealers, service centres etc. The error visible on screen was p4, after so many attempts, the service provider figured it out as "defect in motor". Since then they are issuing dates after dates to replace the same even after agreeing to pay the cost of expenses. Despite being a customer of such a leading cooling equipment brand, it is quite disappointing to experience such maintenance service. I understand the ongoing phase of lockdown, covid - 19 and pandemic but after waiting for this long, even i expect to utilise the asset during need of heat waves, humidity etc. I believe that we deserve better, responsible and more professional services from brand like yours. So, it's a humble request to you and the authority concerned to look into the same and not letting us to wait for the upcoming year to use the much needed voltas leading product.

I have the voltas 1.5 ton 3-star inverter split ac which has been malfunctioning for quite some time. It shows various error codes like h3, u5 etc. Authorized service providers have been unable to correct this problem. The ac is still in its service warranty period. It was purchased from reliance digital, rourkela.

Such kind of ineptitude is not expected from a well-established company like voltas. They are not responsive at all. If they are unable to repair the malfunctioning parts, they should promptly provide replacements.

I have attached a photograph for reference.

Please provide me extended warranty document i have purchase my 1.5 ton ac 3 star date 15/5/2020 installation is completed after 2 days so now i want to document y send my email [protected]@gmail.com

I had recently got my ac services from voltas post which my ac is not functioning properly. This is a clear cut case of negligency from the authorised service people from voltas.

7-6-2019. Purchasing date. Ist service incomplete.
[protected] request no. Message technician. Complete service message in phone
Technician in cheating...
Hum sey phone per code mang kar techincan ney complete ac sevice bol di

Hi, I have purchased Voltas window AC on 4th June2019. My second free service was due for which I tried contacting customer service and sent email as well however unable to connect with Voltas .Now today I called customer service and they told me that I have to pay for the service as 1 year has been passed on 4 June 2020..it's not my fault...during lockdown I tried to contact but it was Voltas who was not available.i should not be charged even single penny..it's not matter of 500 or 600 it's about the right of consumer

Dear sir
I have purchased a new ac but installation is not done after 72 hours. I called several times to your customer service center and your local technician but no proper response given by them. Your services are very poor. I will think twice before purchase a another voltas product

Dear sir,
My complaint put on[protected] but til now no resolution!! Your side yesterday given 24 hours timing but no resolution for your side after 24 hours!!

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Ac not working properly, after 5 minutes stop automatically. And also remote are not working,