Voltas Complaints & Reviews

I have few queries regarding recent split ac service done for my ac:

Query 1:
I have raised a service request for my Split AC.And during service it was found there is some insulation issue found with wire.
The wire needs to replace but we don't have it now with us.
The Technician said we came to service the AC and you need to separately raise the request and have to pay again for the service charge to fix this issue.
Is that the policy?

Query 2: Regarding servicing, the technician said that the outdoor unit fan cannot be cleaned ?Is that the case with split AC that outdoor unit is not part of cleaning?

Dear sir/madam,
I have purchased voltas split ac 1.5 ton in year 2017 from ac point sector 14, gurgaon 122001, suddenly compressor stopped working and i am trying to contact your customer care team but they are not responding.

Please do needful on priority to replace my compressor immediately as here very moist and hot environment and my family can be suffered and voltage team will be responsible for that.

Regards
Somesh pandey
[protected]

Had purchased one voltas split ac as detailed below.
1. Name of the product : voltas 243v-szs/2.0 ton split ac
2. Name of store from which purchased : great eastern retail pvt. Ltd.
Ho chi min sarani, kolkata-700061.

3. Invoice no. Skp/sa2021/00341 dtd. 10/06/2020

Within a week after installation it was observed that water drops were falling from the indoor unit and the same problem is still continuing despite the fact that complaints were lodged multiple times and the indoor unit has been checked by their maintenance team on all the complaints. After visits made by mechanics the relief was for a few days only and water drops are falling again from the indoor unit damaging my furniture. There is no doubt that you voltas supplied a defective unit to me and therefore i need a replacement immediately. Sending mechanic again for temporary repair with a tape is not acceptable. The unit is being giving me problems from the first day itself and voltas is not repairing the machine.

It's barely been a month since I had my Ac installed and one fine day it stopped cooling the room. The technician from the authorized
service centre came and said the fan of the outdoor unit is not working. I now have to get a new one. And for that I need to submit a complaint online.

Hye sir,
My name is lakshman singh tanwar. I live in h. No. F126 tirkha colony ballabgarh, faridabad, haryana. Sir, i am very upset. I bought voltas' ac on 24 june 2020. Which was bought in the name of naresh. This is split ac and a half ton inverter ac. A few days later i had it installed. A few days after the installation, there was a problem of leakage of water and the problem of not cooling. I reported this problem to the service...

I have 9 voltas 1.5 ton split ac’s in a building. 6 ac’ s in them have gas leakage problem. I am facing this problem since march 2020 and regularly complaining about the same on customer care. Technician visited sometimes saying today we don’t have gas with us, sometimes took indoor with them and bring back with problem unresolved. I am complaining here because i am not getting any support. My ac’s are in wta (5 year warranty period). Purchase year in 2018.

Hi,

We brought new ac from amazon on nov - 2019. We raised compaint as room not getting cool with request no [protected] on 24th aug 2020.

Service executive reached on 26th and checked it. Informed as it's gas leakage issue, we need to replace. As it's under warranty, it will take 5 days to get new part. We will be back. Closed the request by updating as resolved. But till date, no one came to fix it.

Almost 10days, no proper response from that person.

Customer support team given local manager mobile number. Local manager ask to call customer care and no proper answer.

Again raised same complaint on 4th sep 2020 (Request no is [protected]).

Hi,

We brought new ac from amazon on nov - 2019. We raised compaint as room not getting cool with request no [protected] on 24th aug 2020.

Service executive reached on 26th and checked it and informed as it's gas leakage issue, we need to replace. As it's under warranty, it will take 5 days to get new part. We will be back.

Almost 10days, no proper response from that person.

Customer support team given local manager mobile number. Local manager ask to call customer care and no proper way to talk.

Again raised same complaint on 4th sep 2020 (Request no is [protected]).

Air/ mam, ive bought voltas split ac last year february. After first free service, water leakage problem stil exists. The mechanics four times serviced it. Even on 11th feb, mechanic took the ac for service to their centre telling me that v should change the coil and it's free of cost for warranty exists. After 15 days they reinstalled it. They told me they changed the coil but later the service centre receptionist told me they r waiting for the coil. Once v received, wil rectify the problem. But it doesn't happen. Stil the water leakage problem exist. Day before yesterday on 30rd august, again i raised request for water leakage through watsapp. Mechanic came on 3rd september did something and charged me 500. For service request. I'm much depressed in this issue and the service made by u. Suggest me what to do.

My stabilizer is not working properly. It is under the warrenty period but the company refuse to replace it.
Please help me.

I have been facing a problem with p3 error for my air conditioner, find below details of the same.

Sharing you the video of the error message through google drive.

This is with reference to the subjected matter which i have been following up with your concern team for more than 4 months, the technical team has attended the call more than three times in the situation of covid 19 pandemic.

The problem still persists, and i being a customer have been left shocked with this behavior, the last time when the technical team visited my place they insisted that i need to fix an stabilizer which indeed will resolve this p3 problem.

Recently i have attached the stabilizer and found the same problem, can you please help me to get this resolved at the earliest
Also to inform you this time i would need some proper investigation, and not false perceptions from the technical team.

To my surprise i seen similar cases reported for voltas on the consumer complaint site, still the technicians are unable to solve the problem.

My sel[censored]pendrasinh Raulji Contact No.[protected].

I bought Voltas 1.5 Ton 3 star split AC white through flipkart on 20.04.2019. Within one year duration I am facing issue of non cooling, I registered services request for many time but no service person came during my one year warranty period. I again register complain of same on 18th July, 2020.After that Godhra District Valtas Authorizes service centre technician came and taken away my AC compressor. After one and half month yesterday 03rd September, 2020 technician reinstalled compressor and GAS refilled but still my AC cooling issue do not resolved. Technician demanded money but we inform to resolve our same issue and provide Voltas Company bill than after we will surely pay Rs.2, 200/- as discussed.

Today 04th September, 2020 I called technician Mr.Manhar to resolve same cooling issue and provide me bill of Rs.2, 200/- for Gas refiling charges. He denied to come my home and told me to deposit Rs.3, 200/- in my personal bank accounts than after I will visit your home.

This is purely irregular & illegal demand without providing proper services, resolve issue and any bill how can Voltas Service centre technician demand such Rs.3, 200/-. I am having recoding of same demand and conversation.

I am very much unsatisfied with this Voltas company Service and I want to complain all platform till my issue not resolved. I will not suggest to purchase any Voltas products.They are very much poor in their after sale services and their service centres technicians are inefficient to resolve Voltas product issue and demanding money in personal bank accounts.

I am attaching the invoice of same product purchased and request you to take necessary all action against this Voltas Limited company for not providing required services to their customers.

Dear Sir/ Ma'm
We had purchased three ACs on 09 Feb 2019 from Reliance Digital, Bhiwadi, Rajasthan.
On 23 August 2020, we registered a complaint with Reliance Digital at the appearance of 'F0' indication and since then so many technicians have attended to the complaint but of no avail.
Thereafter, the matter was transferred to Voltas Repair Team on 02 Sep 2020 but again the method being used is HIT AND TRIAL or BY ESTIMATION. My Request No is [protected]
A portion of the false ceiling was broken on a similar request by one of the technicians but the fault was not detected at that end. The Technicians continue to GUESS about the fault and keep demanding to break open of the ceiling. There is over 50 m of Gas Conduit which is in open from the Compressor to the ceiling but no one wants to check that portion!!
Today, when I was asked to Speak to Mr Jitender, the supervisor of the technicians, the request from my side to hear me out for 3 Minutes was spurned and Mr. Jitender kept insisting to break open the ceiling without even knowing where does the fault lie!! Further, Mr. Jitender was rude that he even refused to listen to my side of the complaint. He then ordered his team to leave the house.
I do not understand as to how people with such temperament be given the responsibility of Public Relations and allowed to bring such disrepute to the prestigious company like VOLTAS. Beyond Belief!!
My request is to send a suitable team with the requisite Instrumentation and wherewithal to repair my AC and Take Suitable Action Against Mr. Jitender for not even listening to me.
Request Confirm and Register my Grievances.
Thanking You

Major General Ajay Ohri, SM (Retd)
Block No 8, House No T-378
Ashiana Utsav, Bhiwadi
District Alwar, Rajasthan

Im purchsed ac in last year
It is in warrenty
Now my ac was not cooled

I purchased my voltas coller[protected] after one month it was swing problem i complained customercare service executive just adjust the problem. but it repeats again and again i complained in june and july but no one respond still now

I anil purchased voltas water dispenser last 15 days ago. Its not proper working from last 4 days . I have complaint to company . Engineer cal me for visit but he never come for complaint. Today i cal to engineer for repair the water dispnser then he tell me
I have no time when i have time then i come...
His name is rakesh
Mob no is[protected]
Voltas thanks your good services.
You are requested to take your water dispenser and refund my money.

Booked a call with service request no. [protected] on 30th june, 2020 for a 1.5 tonnes inverter ac.ac is under extended warranty. Engineer said that pcb is to be changed. The service center is telling that the part is ordered but the company is not supplying it.

Almost two months gone. Hey god!! Please help

I’ve bought voltas 1.5 inverter ac from flipkart 3 months back. Within 3 months time my ac faced “not cooling “ problem twice. I appears that a defective product is supplied to me. I want to replace my ac unit.

I have purchase new voltas ac in 2017 but now these days my ac pcb display not working. I have submit a complaint to customer care request number [protected] on dated 17 aug 2020 but till date no technician check my ac & resolved problem. Pls support

Complaint Against Voltas Company.
I Lakshman singh Tanwar, Residence of F126, Tirkha colony, ballabgarh, fbd, HR
Mere bade bhai ne voltas ka split AC liya tha 24-8-20 ko Naresh ke naam se, Abi tk uski leakage ki prblm solv ni hue hai, bhot baar call kiya cmpny ko
M-[protected]