Voltas Complaints & Reviews

To, whom it may concern,
I purchased my voltas 155 cy 1.2 ton 5 star split ac on 02/04/2017 from shop clues, saler's name anuj trading company, 180 pratap nagar, mayur vihar phase-1, delhi, phone-[protected].
Ac had a warranty period of one year from 02/04/2017/ to 01/04/2018, the compressor warranty is for 5 years till 01/04/2022.
When i make it installed, the mechanic says"sir your ac looks different because it is not giving instant cooling as other ac do". As i was not aware about the way of functioning of ac so i neglected hill, secondly i was getting my first split ac.
Till 20/6/2017 its cooling came to zero, i complained, voltas service men came and refills the gas but didn't try to find the reason of leakage of gas.
On 23/03/2018 this ac again face the problem of leakage as told by service mechanic against my complaint in this regard.
This time again only gas filling is done not the cause is found out.
On 01/06/2019 i again felt the same problem, this time ac is out of warranty. Your mechanic comes and checks ac properly without my request because a called him for gas filling only.
He concludes a minute leakage in condenser coil whose replacement cost is 6500 rupees.
But when i saw him working i saw something like oil leakage from compressor, about which he didn"t explained.
This condenser coil does not have any active or passive damage or any rusting, i personally have seen without touching this great machine, then how can be a leakage in condenser coil and if it is then it is a manufacturing defect which repeatedly and intentionally neglected to repair till the expiry of warranty period, because it could cost heavily for the company.
Its an indirect cheating. It is like continuously giving a paracetamol in fever without finding the cause or type of fever. How funny.
So, before making any legal proceedings in this case please answer my questions within 2 days.
1. Hiding/ not sorting out any problem in ac even after two visits repairing person isn't it a violation of warranty promise?
2. Who is responsible for this?

I bought a voltas split ac (1.5 ton) from value plus retail pvt. Ltd. Which shop situated at nagar palika road deoria 274001. I bought this ac on dated 04-june-2019. They delivered the product on 05-june-2019 and installed by mr. Ravi (Staff of voltas service center) same day. After installation my ac were not cooling then we calls voltas helpline, voltas service center and also i call value plus retail pvt. Ltd. Then after 20 days technicians visit and says that indoor are changed after that we again call to value plus retail pvt. Ltd. Then we received new indoor on dated 24-june-2019. Then again technicians visit after 2 days and installed the new indoor and charging the gas but next day again same problem occurs. My ac again not cooling. After that we informed to mr. Sheetal mishra (Area incharge working in voltas service center). After 2-3 days he again send the technicians and again charging gas but its time my ac not cooling i told to technicians onsite same time but he says that it will cool after some time and gone from there. After that i calls many times to mr. Sheetal, voltas service center but they did'nt pick my phone calls. I was socked when he call back to me and says that its not my faults i have no gas when gas will received then i will send the technicians.
Kindly resolved my problems as soon as possible also i suggest that voltas services are so bad and they could not give better services to his customer.
Thank you

I purchased voltas window 1.5 ton ac with 5 years comprehensive warranty from hariom electronics (Unit of hari om retail pvt ltd) lajpat nagar delhi. Mr. Abhishek (Representative) bring this offer to us and we agreed on this offer.ac was delivered and installed on time. But as per abhishek for 5 years warranty offer we need to register by sending one sms. He him self sent that message "wta" and told us you will get the call max in 7 days. But we didn't get any call yet even i resend that message after 14 days, still no call. When i talk back to abhishek he simply said its about message he doesn't know why there is no call.

I request voltas please resolve my issue and register my product for 5 years comprehensive warranty. Hariom elctronics is very bad retail no support after sale they don't care about customer relationship.

Purchase date : 16-jun-2019
Sms date: 16-jun-2019
Mobile number: [protected]

Voltas has cheated me with money and REFUSE to fix the product even when in warranty
[protected] email below

Hello,
I received the below communication on the submitted request:
Comm 1: "Your SR No [protected] is proposed for Cancellation, Reason: Beyond Repair Machine. To stop Call [protected] or escalate to [protected]@voltas.com"

Comm 2: "Dear Customer, Your 'Premium AC' is Beyond Repair ref SR '[protected]"

I first registered the request on Apr 10 and it took Voltas almost 3 months to decipher to the above only.Voltas kept me in dark for about 3 months saying that the part had been ordered and it will be fixed within FEW days everytime I called customer care and the authorised service centre, Infinitiy Solutions!!

Please let know why would the Company is unable to fix my product for which I paid handsomely earlier. As suggested by the company I always had it serviced by Voltas until now.

I believe the company MUST fix the product asap.And SHOULD NOT send such communations as it is liable to service the product which it has manufactured.

Please DO NOT CLOSE the SR as the product I own is still not fixed.

I require Voltas to call me at my phone number and get the product fixed as the Voltas customer care executives have an affinity to drop customer call when they cannot answer to the queries and it has to be started all over again with the new call and new executive.

I hope Voltas considers this email on a serious note as the Company had so far not been able to service client until now!!

Also please note that I have to address this as a grievance to consumer forum if the company does not communicate on this email within 24 hours.

I would like to register it as a complaint in the name of company and like to see strict action taken to file the customers and misguidance.

Regards,
Mohit
Mob: [protected]

We have purchased voltas invertor ac from flipkart on 7th April 2018.
Just after one year of completion and out of warranty it's started trouble.
On 9th June 2019 compressor was not working properly then I contacted voltas customer care then the engineer came and has done service and said your unit is out of warranty and charged 450 rs. Even though voltas has done service on 26th May.

Now again even though not even though one month is completed ..unit is started the same kind of problem..compressor is not working and one or two times I have seen p3 error on the display unit

I have voltas 1.5 ton window ac -2014 model. On 15.06.19 when my ac stops working, i register complaint with voltas customer care - request no. Is [protected]. On next day when technician came he told me that your fan motor is not working and it will be handled by voltas workshop. On the very next day i. E. 17.06.19, i receive a call from voltas workshop and he obtain my consent for purchase of fan motor. At the time of obtaining my consent he told me that the motor will be replaced within 2-3 days. After the expiry of 3 days i called him and this time he told me that your ac model is old so it will take another 2-3 days to arrange the motor. Again i call him after 3 days and this time he told me that you talk with mr. Krishan chawla-service center head and told him to supply the motor as early as possible. I called him several times but he had not picked my call. Meanwhile several times i called voltas customer care to help me. Finally, i receive a call on 03.07.19 from workshop that motor is supplied by service center but when the technician came to replace the motor then he found that new motor does not match with my ac motor. Again i called voltas customer care and this time he arranges my call with mr. Chawla and this time he told me that it will take another 2-3 days to arrange the motor.

After that i told the workshop person to return my motor which he has taken with him to arrange the new one and finally on 05.07.19 i receive a message from voltas that "you have requested for a reschedule beyond six days for sr [protected]"

I have only one question that how a voltas is india's no. 1 ac company when they will not able to supply the fan motor of just 5 year old ac even after the expiry of 20 days.

Now finally i take decision to repair my motor from outside market so that my ac will work and in future i will never buy any voltas product and never recommend anybody to buy the voltas product.

My motive of filing this complaint is to bring the reality of voltas staff behaviour and working culture.

Dear sir/mam
I had have buyed an air-conditioner of volta's and hardly it be of two week but the ac can't cool the room... The cooling system is not working itself... And i'm very much annoyed with this...

Hoping and eagerly waiting for your reply and also hoping that my problem should be sort off for the same...

I would be very grateful to you...

Thanking you in anticipation
Rathok
Regards...

Hi, I have purchased a split AC in the month of Feb 2019, I have logged a complain for not cooking properly having complain no [protected] on 27th June, The engineer came but problem not resolved and case had been closed. I have again logged complain on 29th June but till time no response received from ur company. Again I have asked the customer care on 4th July again no response received.
What should I do should I log a complain to consumer forum? I want to change the AC immediately.
Plz revert.
Regards
Shree kumar pandey

Very much dissatisfied with voltas product. Its going lower day by day. I have 11 voltas ac in my family and 3 at my home. Brought 2 ac last month only but now i think it's my fault to trust it blindly.ac which i brought last year, it's not cooling only after 1 month of purchase. Filed complaints but service people just come and go and problem still exists. Today also, they came and told gas leakage is there and another person will come tomorrow to solve it i have taken leave today only for this purpose and today also it's not done. Request to do the needful by today only. Very much unsatisfied 🙄🙄😈😈

I have lodged complaint for repairing of my voltas ac vide request no.[protected] and same has been attended to on 30.06.2019 with replacement of condenser and charging of gas. There was leak in the condenser so the gas leaking for which no cooling was felt. The technician from the service center of sambalpur was deputed for the purpose. After a through checking they got the fault with condenser where in the gas was leaking. So they advise me to replace the condenser. Accordingly i agree to it and the technician contacted to sambalpur service station and asked them to send one condenser which was received at deogarh and got replaced.
Here doubt has been arised on the cost of the condenser. Previously i have contacted with the service station regarding rate. They intimated me that the cost of the condenser is about rs.3500/-, but the technician collected rs.4700/- towards the cost of the condenser. The condenser was supplied to me without any bill supported with the article. Arbitrarily they have collected rs.4700/-. Secondly, as regards the charging of gas, the technician intimated me that 1300 mg gas required for the first charge. Doubt has been arises whether they have filled up 1300 mg gas in the ac? And collected rs.2200/- towards the gas. Thirdly, i have received sms message from you " your requested no.[protected]is resolved. Fe collected rs... (Not mentioned). At this stage we are in darkness please clarify me that whether i have paid the correct amount and trty to intimated the cost actually they collected from us and the actual price of the condenser and procedure to check regarding filling of gas actually how much they filled in.

It has been three days since when we purchased a volts 1.5 ton air conditioner and we are extremely unhappy with the service. First of all there is no clear communication on the installation charges neither from the dealer nor from the technician. We ended up paying more than what was told to us. There is no proper installation done till today and we have been trying to reach the technician numbers of times and very irritated with their non-responsiveness. These people kept on changing the technician and we ultimately suffered following up with them. After all the trouble in installation there is a problem of water leakage in inside unit which they are again not intending to fix immediately.

I think the bran sells with word of mouth and customers review. I would definitely not recommend voltas to anybody. A big no for the kind of service they have provided so far.

Technician numbers we were provided with are - sonu - [protected] (Incoming service not available. [protected] (Numbers works but no response).

My split ac stopped cooling. The complaint was made with service centre on 13 jun 19. The service engineer visited, filled the gas and charged rs 2100 plus rs400 visiting charge. The ac worked for week plus but again stopped cooling. The complaint was lodged again on 23 jun 19. Service engineer visited and told that there is leakage and a subunit is to be changed. He said he had demanded the item vide order no[protected]. Inspite of number of requests made on tele the part has not arrived yet and the ac is non functional. Request for looking into the matter & expediting the same.

Dear sir&madam,
With due respect, i am nirmalya kumar maharana. At/po-markona, ps-simulia, dist-balasore, pin-756126. I am a customer of your company.
I was purchased a ac (Model no-4502319/2018). But still now this is unable to capture the current.
There fore you will be kindly action this on my request. Then i will be thankfull to you.

Thanks & regards
Nirmalya kumar maharana
[protected]@gmail.com
Mob-[protected]/[protected]

The model r51m/bgce bought in june 2016
Was leaking a week after installation and had to be repaired. Second
Year also i paid 3000 inr for gas and repair. Now the third year,
Apparently the fan/or some back unit has to be replaced as well for
Total price of 5000. 2 weeks after that, i was told that i was sold a unit with aluminum filter which is not repairable, and now they will replace it with copper.in 2 years...

Product name - voltas a. C of 1.5 tonn

Complaint number - [protected]

16 april - technician has come to fill the gas and changed compressor

4 may - technician has come to fill the gas again

5 june - technician has found another issue

18 june - technician has found another issue again

2 july - technician has told us again that they will fill the gas

We are so much tired of complaining you again and again. We are suffering in the whole summer season

I have purchased an inverter ac last year on 24th may 2018 and i have been following up for my ac repair as there was colling problem from last two months and 3 times your service enginiers has visited every time they have told that the preious guy has not done proper work last time on 22nd engineirer has visted and ask that your ac i out of warranty and 650 rs will be charged for repair any how i have agreed he did some cleaning but have changed then he ask that there is not enough gas so we need to fill it and same will be charged and he left.
Surprisingly when again i call the customer care they have told that your call has been closed and they have visited the house again and reairing is done and now thigns have been resolved but no one has visited and nothing has repaired till date.
People from customer care and from servie teem are behaing live government official and asking to call and here and ther and keeps on postponing the to resolve the issue. Now after one and half month latter they have identified the issue and now asking the one week time for replacment.

I just wanna submit a complain about the ac. The ac has been bought just 3 months before and its not cooling in the way it has to. We just put it on whole day at 16 degree and its still not cooling from morning till evening a bit. So just wanna warn you to immediately look into the issue otherwise i will have to take some immediate actions as i am facing too many problems.
Waiting to hear back asap. The engineer and the technician just visited 7 times till i am disturbed but every other person have some other reasons for the lame excuses but not providing me the solution. I just want to replace my ac as its not cooling after the gas has been refilled and wiring is checked./

Take some immediate and try to provide better service.

Hello voltas team,

I have bought one split ac on may 2018 and got problem of water leakage in last 2-3 days even after regular maintenance servicing was done 35 days ago.

I called to voltas support but they said i have to pay to the technician if he visit to check the issue.

This is very disappointing response from the support and very bad experience too by getting this problem just after the the warranty expired.

So please look into this issue and reply me what i have to do.

Thanks

Dear voltas team,

It's an extremely serious issue. My ac has got a problem with the pcb board. After making complain serviceman came and said action will be taken as soon as possible. But 15 days have passed, so far no action has been taken from your end. May i know what is the issue??

I bought 3 spilt inverter acs from khosla electronics, kolkata in may 2018. One of the acs malfunctioned in march 2019, and its pcb was replaced as it was within the warranty period. But as soon as the warranty period got over, another ac's pcb board malfunctioned in june, 2019.

Tell me one thing you people are advertising and claiming that your inverter acs are best and you offer best after sales service, is this the kind of worst product you make and offer such disgusting after sales service???

I bought 3 acs, 2 of them malfunctioned and currently i am eally worried about the last one.

I want a very specific reply from you, why these acs are malfunctioning and why your after sales services are so bad??

My acs are bought in the name of mrs. Purna bhattacharya

I had bought voltas invertor (2 ton) split ac. I had submitted complaint on 16 june19,, complain no is [protected], regarding non-functioning of ac. It's been so long my ac is not yet repaired. Tens of time in a day i made calls to customer care, service technician, service centre and the owner of that service centre (Jai verma) and even to area sales manager (Mr. Vicky, who is not picking my calls since last 10 days.) of voltas but there is no satisfactory response from any of them. I’m facing a lot of mental harassment from voltas regarding all this. Take appropriate action pls...
I have all the proof of their commitment like calls recording, whatsapp chat and text msgs if needed i can send you.