Voltas Complaints & Reviews

It has been three days since when we purchased a volts 1.5 ton air conditioner and we are extremely unhappy with the service. First of all there is no clear communication on the installation charges neither from the dealer nor from the technician. We ended up paying more than what was told to us. There is no proper installation done till today and we have been trying to reach the technician numbers of times and very irritated with their non-responsiveness. These people kept on changing the technician and we ultimately suffered following up with them. After all the trouble in installation there is a problem of water leakage in inside unit which they are again not intending to fix immediately.

I think the bran sells with word of mouth and customers review. I would definitely not recommend voltas to anybody. A big no for the kind of service they have provided so far.

Technician numbers we were provided with are - sonu - [protected] (Incoming service not available. [protected] (Numbers works but no response).

My split ac stopped cooling. The complaint was made with service centre on 13 jun 19. The service engineer visited, filled the gas and charged rs 2100 plus rs400 visiting charge. The ac worked for week plus but again stopped cooling. The complaint was lodged again on 23 jun 19. Service engineer visited and told that there is leakage and a subunit is to be changed. He said he had demanded the item vide order no[protected]. Inspite of number of requests made on tele the part has not arrived yet and the ac is non functional. Request for looking into the matter & expediting the same.

Dear sir&madam,
With due respect, i am nirmalya kumar maharana. At/po-markona, ps-simulia, dist-balasore, pin-756126. I am a customer of your company.
I was purchased a ac (Model no-4502319/2018). But still now this is unable to capture the current.
There fore you will be kindly action this on my request. Then i will be thankfull to you.

Thanks & regards
Nirmalya kumar maharana
[protected]@gmail.com
Mob-[protected]/[protected]

The model r51m/bgce bought in june 2016
Was leaking a week after installation and had to be repaired. Second
Year also i paid 3000 inr for gas and repair. Now the third year,
Apparently the fan/or some back unit has to be replaced as well for
Total price of 5000. 2 weeks after that, i was told that i was sold a unit with aluminum filter which is not repairable, and now they will replace it with copper.in 2 years costing me inr 7500!
I've paid over 10k for service, repairs and even then it is the most
Disappointing product.

Why does the customer has to suffer when your
Products were being tested with aluminum vs copper.

In 4 week of repair, ac is not working again. There technician left the wires and ac open causing grave danger of accidents! And is asking for inr 1500 again for repairs!

Product name - voltas a. C of 1.5 tonn

Complaint number - [protected]

16 april - technician has come to fill the gas and changed compressor

4 may - technician has come to fill the gas again

5 june - technician has found another issue

18 june - technician has found another issue again

2 july - technician has told us again that they will fill the gas

We are so much tired of complaining you again and again. We are suffering in the whole summer season

I have purchased an inverter ac last year on 24th may 2018 and i have been following up for my ac repair as there was colling problem from last two months and 3 times your service enginiers has visited every time they have told that the preious guy has not done proper work last time on 22nd engineirer has visted and ask that your ac i out of warranty and 650 rs will be charged for repair any how i have agreed he did some cleaning but have changed then he ask that there is not enough gas so we need to fill it and same will be charged and he left.
Surprisingly when again i call the customer care they have told that your call has been closed and they have visited the house again and reairing is done and now thigns have been resolved but no one has visited and nothing has repaired till date.
People from customer care and from servie teem are behaing live government official and asking to call and here and ther and keeps on postponing the to resolve the issue. Now after one and half month latter they have identified the issue and now asking the one week time for replacment.

I just wanna submit a complain about the ac. The ac has been bought just 3 months before and its not cooling in the way it has to. We just put it on whole day at 16 degree and its still not cooling from morning till evening a bit. So just wanna warn you to immediately look into the issue otherwise i will have to take some immediate actions as i am facing too many problems.
Waiting to hear back asap. The engineer and the technician just visited 7 times till i am disturbed but every other person have some other reasons for the lame excuses but not providing me the solution. I just want to replace my ac as its not cooling after the gas has been refilled and wiring is checked./

Take some immediate and try to provide better service.

Hello voltas team,

I have bought one split ac on may 2018 and got problem of water leakage in last 2-3 days even after regular maintenance servicing was done 35 days ago.

I called to voltas support but they said i have to pay to the technician if he visit to check the issue.

This is very disappointing response from the support and very bad experience too by getting this problem just after the the warranty expired.

So please look into this issue and reply me what i have to do.

Thanks

Dear voltas team,

It's an extremely serious issue. My ac has got a problem with the pcb board. After making complain serviceman came and said action will be taken as soon as possible. But 15 days have passed, so far no action has been taken from your end. May i know what is the issue??

I bought 3 spilt inverter acs from khosla electronics, kolkata in may 2018. One of the acs malfunctioned in march 2019, and its pcb was replaced as it was within the warranty period. But as soon as the warranty period got over, another ac's pcb board malfunctioned in june, 2019.

Tell me one thing you people are advertising and claiming that your inverter acs are best and you offer best after sales service, is this the kind of worst product you make and offer such disgusting after sales service???

I bought 3 acs, 2 of them malfunctioned and currently i am eally worried about the last one.

I want a very specific reply from you, why these acs are malfunctioning and why your after sales services are so bad??

My acs are bought in the name of mrs. Purna bhattacharya

I had bought voltas invertor (2 ton) split ac. I had submitted complaint on 16 june19,, complain no is [protected], regarding non-functioning of ac. It's been so long my ac is not yet repaired. Tens of time in a day i made calls to customer care, service technician, service centre and the owner of that service centre (Jai verma) and even to area sales manager (Mr. Vicky, who is not picking my calls since last 10 days.) of voltas but there is no satisfactory response from any of them. I’m facing a lot of mental harassment from voltas regarding all this. Take appropriate action pls...
I have all the proof of their commitment like calls recording, whatsapp chat and text msgs if needed i can send you.

I have purchased a window 1.5 ton ac from ace technomark (Gip) noida in an exchange offer. I have received a faulty unit and it is not even powering on. I had to spend my night in a hotel as the old ac was gone and it was impossible to spent the night with a kid in the delhi heat. The dealer was non cooperative and asking me to do all the things to fix my issue. Now seeing the attitude of the dealer itself i have lost all the trust in the tata brand and do not know how they will fulfill their warranty. I do not want the ac and wants a complete refund asap.

Hello

I have facing issue since the day i purchased the ac.
First i had to make multiple follow ups for the installation. Later 2 very ill mannered engineer turned up.

Soon after installation the led panel stopped working. We called for service and the guy who turned up said that some wire was left loose.

1 week after installation we figured that the installation was incorrect. They did not setup the drainage properly. The ac was full of foul smell water.

Once this was fixed, i raised another call for the noise from the ac, which is still unresolved.

Please work for the replacement of the system.

Service agent:
Sol voltage e-service,
Mahabir enclave, new delhi 110059

Purchasedate : 24 april'19
Registered no: [protected]

I purchased voltas 63 l water cooler with remote control. There is a tank alarm system in this unit. Even if there is sufficient water level it gives an alarm due to which water pump will not work. Every year i cont change the sensors for tank alarm unit. Please ask them to give a parmanent solution for this issue or change the unit which doesn’t have this system.

We have made a complaints in the company regarding the replacement of the ac outdoor fan but the unprofessional behaviour of the company's employees they are not taking action against it. As it has been more than 15-20 days.
Highly disappointed with their customer services. I expected a good customer value.
I need to get it repaired as soon as possible.

Sir I had requested the service center to service my window voltas 1.5 ton AC which was not cooling and the service people attend my call and check my AC and said there was a leak in piping and it is not repairable and they do not want to take any risk and charged me Rs 350 for visit saying that as it is out of warranty therefore they cannot do anything and it is a scrap now as it is not repairable but outside service person came and repaired it without hesitation and now it is working properly so I want to raise the concern that how efficient are the authorized service centre and the charges they take now I have no faith in VOLTAS brand as due to its inefficient service centre. Please reply me at my email: [protected]@gmail.com
I have the receipt of the service center mention ing the problem and unrepairable.

Complaint/request numbers - [protected], [protected]

Hi,
I have purchased voltas split ac & product was good as usual the tata brand but major issue of their services and ignorance even cheating by giving fake bill with high charges!!!
Initially the installation was very poor and the service center also not bothered about the quality and closing my complaint without resolution everytime.
Finally after many follow-up, they have attended the installation issue and corrected better than previously (Some concern is still there but they have assured me for any fault in future due to this improper addressal will be voltas responsibility) but during installation they have charged me very high wrongly and given the fake and local bill. For same i raised the issue to voltas area manager (No responce at all), then reached to regional manager also but they have tried to close loop but unable to resolve the issue as its involve the billing issue. Now still struggling to get the proper invoice along with part detail which they have installed (Note: they have used local item part which they are not able to provide original bill). Now they are very confident to ignore the issue, shared multiple mails, telephonic conversation but issue is still as it is.. From tata brand this was not expected so highlighting here also to take action. However everytime getting assurance only but no action.

Dear sir, i had purchased a freezer few year before, date 25/02/2017. Now days it is not under the warranty but compresser have warranty date because company gave 3 year warranty compresser. Few days ego our freezer not cooling working properly. I have call continue day by day before 3 days in voltass costumer care but company employees not give properly reason. Now day your worker not come there for check the fault.

Dear
My complaint no [protected]
सर यह फ्रीजर 13 तारीख को खराब हुआ था और उसकी कंप्लेंट कर दी गई थी और कोई भी कंपनी की तरफ से रिस्पांस नहीं आया एक बार टेक्नीशियन आया था उन्होंने इसका कंप्रेसर खराब बताने के बाद यह का वादा किया था 25 तारीख को ठीक कर दिया जाएगा उसके बाद सर यहां कोई नहीं आया और अब तक यह fridge बंद पड़ा है जिस टेक्नीशियन का हमें नंबर दिया गया है वह फोन नहीं उठाता तो हमने कोई गलती कर दी क्या कि वोल्टास का प्रोडक्ट खरीद कर इस तरह कस्टमर को तंग करना यह कंपनी के ऊपर एक नेगेटिव इंपैक्ट डालता है कृपया करके इसे जल्दी से जल्दी ठीक करवाएं

Sir/ madam
Tareekh pe tareekh, tareekh pe tareekh voltas service center to ye he de sakta hai.. Pehle 17 june fir 25 june fir 1 july aur ab 7 july...,. Aur kitne din chaheye 1 pcb badalne k leye.
9june 19 ke complain hai. So called no. 1 company ek pcb bhi nahi badal pa rahi.

Kindly look after the complain no.[protected] on preference basis.
Regards
Advocate n k singh

I have purchased four ac of your company. Which i purchased last year. Felt cooling problem just after 15 days of installation. I complained, it took about 15 days to refill the gas. Again after one month i got same problem. I ignored because rainy season was close.in april 2019 i again complained, someone came and again refilled gas. Same thing happened after15 days. There is no cooling. Now since one year passes i will not get any free service. This ac is like a scrape for me. It is torturing me so please remove this ac. I am not asking for any ac in return of this only you take it return. I will be obliged.
Thanks
Rajeev kumar