Voltas Complaints & Reviews

I registered my request on 29th june for second free service of ac, and my warranty was to end on 5 july, the next day message came my service has been done, but no one came for the service. I reopened my complaint with customer care 4-5 times, and they always said technician will come. And now when i called them yesterday and asked about complaint number for approaching consumer forum, they assured me that my service will be done for sure, now when technician came today, (10-aug) voltas is asking for charges, why should i pay when i registered my request in warranty time period.
Also a call from voltas came for assistance, when i described my issue to her, she refused for all the registered requests, and was talking rudely and unpolite manner.

I have called the technician on 28 april and he has changed the condenser of copper and installed the gas now before the end of season totally gas been leaked and this is very surprising for me.

Now my confidence has become go down in voltas service so plz look into the matter and arrange to resolve immeiately by today otherwise i have to think in future before buying voltas product.

I had purchased my ac few months back. From the begining i had low cooling problem on it. And i also registered many complaints regarding the same, and they sent the technician every time and they will check the compressor and clean the indoor unit and says it is working.
But in my point of view when it was summer season i thought that it was very hot so i thought that it was not getting cooling.. Even my room is around 130sqft and fully closed.
So iam not satisfied with the temperature and iam feelin very low temperature from the unit. So u pls take this as serious issue and rectify my issue asap.
This is my humbble request to u. So pls do me the needfull.

Thanking you,
Regards
Karthika vinoth
Mobile : [protected] / [protected]

Pathetic service from the voltas, i have been complaining since may but after 3 months i gained nothing. Every time i call they started making excuses and make a new commitment. I have been talking to customer care, service manager, asm himanshu, bsm omtyagi, regional head mr. Ashok akhija. 19th june was the date when service manager mr. Hariom said that he has filed a replacment unit and within 4-5 days i will get my new ac. Then after few days asm said my ac will get repaired and promised me that this was the last time after this if the problem remain same they will replace the unit. But the problem was same. Now he started making me fool, every time i call he make false commitment, then i talked to bsm om tyagi he again make a commitment 2-3 times. Then i talked to regional head mr. Ashok akhija 3 times at last that was on 6th of august he promised to give me new ac if i would not get my ac repaired by 7th august. Now i have been calling him (Ashok akhija) and omtyagi they are not even picking my call.
I hope this will solve the issue as early as possible.
I have all the proofs, all recorded call.
Attached the document.
Manish jain from rohtak district
[protected]

Dear Team,

This is with great regret to inform you that the poor service provided from the Voltas . This is very disappointing moment ever towards a genuine customer .More over this would be my last dealing with voltas and i wont prefer this brand ever ever in my life. .I have been begging to the service for more than 1 month as my AC is not cooling at all. Attached the receipt of the item purchased.

It is a situation for me to write an mail to the company directly as the service team from my district ( KANNUR, KERALA)is not responding and fooling me promising the different timing for schedule when calling each time . I have not used the AC for last 2 months .

I request you to take necessary action and I believe this email would solve my issue, in neither case i would dump the ac nor i dont have an other choice.

My mobile number is 91- [protected]

I bought 1.5 ton 5 star window ac (185 dza/185dza r32) by amazon order no[protected] on 04/08/2019, which is delivered without accessory bag and remote, today on 07/08/2019. Plz register my complain and resolve it immediately.
Reg
Ambesh chandra mishra
301, krishna apartment
Mohaddipur gorakhpur up273008
[protected], [protected], [protected]

Dear Customer, Request No [protected] appointment scheduled for[protected]. For assistance call our Helpline [protected] (24x7).

My name Is Abhishek jaiswal from shahganj district jaunpur pin code 223101 up the case is of split AC of voltas company inspit of so many frequent complains they said that once that they will come with a new compressor for my split AC but today's it's 25 days has been passed but till now also they are not come with a new compressor particularly no w they are saying different things that it does not has a sticker so I am fed up of voltas they are loyal to the customer at all please look into this matter very carefully

I purchased a voltas 1.5t window ac in 2017 after only 5 months o[censored]sage cooling stops i called the customer care they said cooling coil has corroded because nearby there is sewer, because it was in warrenty cooling coil was replaced free of cost then in 2018 its gas got leaked and then i had to pay 2000rs but it was leaked again in 3 months called customer care they said leak is due to sewer and they suggested to top up gas again but i refused cause every two months i can't pay 2000rs now in 2019 i topped up my gas again guess what leaked again in 2 months i suggest everyone never buy a voltas product they make cheap quality ac and never mention on their website that this ac should not be installed in houses located nearby sewers.

Dear sir

My voltas ac (1.5 ton) compressor has failed on 25-july-19, i have called to service center but no one has time to listen my problem.
Date of purchasing of ac is 22 april-2016. Its showing under warranty, so please change on yrgent basis.
I had purchased my ac from district unnao, so please arrange accordingly.

Request you to change the same as soon as possible.
Thanks.

Regards-
Sanjay dubey
[protected]
[protected]
Shuklaganj, unnao

I brought voltas 1.2 ton inverter ac for may 2018. 1 year warranty completed. Now my ac cooling is very low. On 02.08.2019 i given service voltas customer care. They send one service person. That person no.[protected]. He check my ac. He told ac two board was fault. Board service charge rs.9500/-. Again i informed local ac person. He come and make general service (Wash &clean).ac was good cooling. Voltas company person told wrong information....

I have purchased a split ac from mahima enterprises, sanjay place, agra on 8th july 2019. Few days after installation, i noticed that there is excessive moisture on the ac pipe which is connecting outer and inner unit and water starts dropping from the pipe. I complained it to mahima enterprises for which they sent two different people two times. Both of them on separate occasions accepted that the problem is due to faulty/inferior quality insulation material which is very thin. I cantacted the owner/dealer for the same on many occasions which he every time assured me but not getting it corrected.
Sir i m an old user of voltas and myself a retired army officer. Such small negligences from these dealers are spoiling the name of such a nice company. I request you to interfere and get my problem rectified.

Sir,

I have purchase a voltas a/c on dated 5-6-2019. I am facing the problem in the cooling. We have complaint against complaint no: [protected] your service engineer visit at my place to check the a/c and say a/c button panel need to be replace for this issue. But the part not available and also take 15 to 20 days for the part replacement under warranty. Within a month 2nd time same complaint was reported.

Till now we are not received any call from your help line team regarding repair. Now i m not allow to repair my faulty a/c due to your bad product and service quality.

So you are requested to change my faulty a/c or refund my billing amount as soon as possible otherwise we are take other necessary action against your company.

We hope you will try to understand my problem and change this faulty voltas a/c as soon as possible.

Bill copy attached in the mail box for your reference.

Thanks & regard

Sukhwinder singh

On 26/1/2019 i purchased a voltas 2 ton split ac from alv trader, c-135, 5th cross, thillainagar trichy vide invoice no 1035. He sent a mechanic to fix it but it was not fixed properly due to which the gas was leaking. After making lot of calls he sent another mechanic who fixed it after many days. Meanwhile i made complaint with voltas authorised service centre. Though they came they refused to do it saying that the ac was fixed by third party. I am surprised with their behavior. How do a customer can know whether the mechanic sent by the trader is authorised or third party. If it was to be fixed by authorised mechanic the trader should have arranged it. Here he has cheated the customer and now nobody is attending our request for servicing although we are entitled for one free service with in 6 months. Although the trader is promising to arrange the free service he is not sending anybody. This has given me lot of mental tension and i am loosing my confidence of tata product. Kindly look into the matter a d take suitable action against the trader for cheating the customer and also against the authorised servicing centre for not attending to the complaint of customer. Regards

—
Dear sir,

I have purchase voltas 1.5 ton a. C on dated 18/06/2019 in aaditya vision opp:-taramandal bailey raod patna.
After first call loged for installation technicain come & unboxing a. C we found handset display broken. After second call loged by me call no:-[protected] on dated 20/06/2019 but no any visited technicain & not any phone calls & call was cancelled without any information.
Again called by me customer care & new call was loged call no:- [protected] on dated 17/07/2019 one technician visit with handset other model handset
I'am not recived this handset & we found call was close with handset replaced.
Kindly help me in urgent basis...
So, plase look this matter & change my display broken handest.

Regards,
Navin raj aryan (Chandan kumar)
Contact no:-[protected] / [protected]
Patna (Bihar)

I have filled a complaint on 1 july 2019 about the repair of the outdoor fan but the careless attitude of your employees it doesn't get repaired yet. Continuously we are asking them till when it will get repaired and they are ignoring it since one month. Very careless and pathetic attitude. I need quick repair of the air conditioner. Does a minute replacement fan takes so much of time? It has been more than one month. I need a quick action on this.

This is with regards to request no [protected] registered on 02/06/2019 per the communication from voltas customer care. My voltas ac of make hwac 1.5 ton 18v dy inverter (H/c) has been nonfunctional, which was later found out to be due to pcb gone haywire. And despite a functional amc which is in operation till 04.08.2019 (Pl. See the attachment), there has been no end to my woes due to an inept and inefficient service staff employed to maintain the brand value and customer trust of an iconic brand like voltas!
Despite repeated complaints and reminders the problem was not solved over a span of nearly a month till out of exasperation i wished to escalate my problem to the next level of resolution. I was was asked to talk to area service manager of north delhi mr. Jitender kumar (Mobile no.[protected]) who told me that the pcb of my ac was not being manufactured and there was management decision to offer discount/depreciation on buying a new ac that too of brand voltas only!!
I reminded him of the amc in operation and with great reluctance he agreed to collect the faulty pcb from my ac. Exactly fifteen days later the team tested the so called corrected pcb at my home, however the ac remained non-functional. This exercise has been repeated twice over a period of one and half months and yet the ac remains non-functional despite a valid amc and mr. Jitender kumar area service manager of north delhi’s repeated and persistent demands that i go for a new voltas ac with discount offer continue!!!
I would like to know whether mr. Jitender kumar and his management can arm-twist bona fide customer with valid amc to go for a new ac unit that too of voltas only without rectifying the problems in the existing unit.
Isn’t this a case for mrtp purview or a consumer court? How can a valid amc be ignored and a customer be taken for a ride by a reputed brand like voltas that has been known for customer satisfaction and brand integrity. I would like your intervention for the resolution of my problem.
Garima gupta
212 vaishali
Pitampura
Delhi-110034
[protected] & [protected]

On dates 04/06/2019 i had purchased a voltas 1.4 tone split ac and installation done by voltas dates 07/06/2019, after one week i noticed that ac remote not working properly and ac have some cut-cut noise with bad smell i had lodge complaint dated 13/06/2019 having sr number [protected], but issue is still pending (24/07/2019).
I have mailed to area service manager and [protected]@voltas.com, after that technician visited the site and he unable to resolve issue and returned.

Now i am regularly mailing to vcare and area service manager but he nothing doing.
My ac is not working from 13/07/2019 i crossed whole june and july without ac but voltas does not care.

Please don't buy voltas. Go for daikin

We have purchased a voltas stabilizer from your registered vendor mr nath m/s maa trading voltas authorised service partner opp ban theather, tezpur-784001, sonitpur assam. Mob no [protected]. Gstin no 18akapn3752c1zf on 12/09/2018. Invoice no 124 dt 12/09/2018. The stabilizer was under guarantee upto 12/09/2018. A complaint for non functioning of the same was registered with your customer care on 31 may 2019 and complaint no [protected] was provided. The vendor did not respond after numerous calls and later picked up the product for replacement. Till date no replacement has been received and the vendor does not answer the calls.
It is requested to either refund the amount (Rs 6692/-) or replaced the item immediately. Contact no of the buyer is [protected], [protected]

Dear sir
Recently i purchased 1.5 tonne ac in gandhidham gujarat on 23.06.19. On 21st july evening it shows e1 error and ac stops functioning. I registered a compliant in voltas service center on 22.07.19 morning. Still not resolved. Kindly rectify it as soon as possible.

Regards
Dinesh bhai
Mob no [protected]
Address hpcl officers colony
Apnanagar gandhidham
Pin code 370201 gujarat.

Hello team,
Please help to resolve my problem as my ac is under warranty period and i have contact the customer care but still no response and no technician visit my place.
They told to come today for that i have taken the leave from my company but no technician coming to visit my place to investigation.
I request to resolve my case as soon as possible and do proper commitment so that no one harassing.