Voltas Complaints & Reviews

Have called the technician on 8aug19

I install new ac and after 6day my ac is not cooling. Technician say
Totally gas been leaked and this is very surprising for me.

Now my confidence has become go down in voltas service so plz look into the matter and arrange to resolve immeiately by today otherwise i have to think in future before buying voltas product... Mob, [protected], ranjit singh

Dear sir/madam,

I had purchased voltas 1.2 ton 5 star 155 cy split air
Conditioner, item code:. Hb911477, serial no:"4511767h16c010934

Please find attached purchased invoice and installation report for your reference. Product was installed through voltas only. Now product is not under warranty.

In feb 2019 in started facing cooling problem. To solve this issue i called voltas customer care, service engineer came to home for checking the same. He told me that gas is leaking from outdoor unit. Since outdoor unit coil is aluminium, welding is not possible and hence outdoor unit coil is to be replaced by copper coil as informed by service engineer. He took the outdoor unit along with him and replaced outdoor unit coil and gas filled. I was charged 7000 rupees for the same. Kindly find attached bill of the same for your reference.

Now currently 10th august 2019 again ac stopped cooling. I called customer care for the same. Today (10t aug 19) service engineer came to home to check the problem. He informed that now there is a leakage in indoor unit and gas is leaked. I will be charged 4250 rupees for gas charging and leakage repair, nitrogen pressure testing. I fought with the customer care for this much amount and finally he agreed to take 2800 rupees.

This is pathetic, in feb 2019 i was charged 7000 rupees for outdoor unit, now for indoor unit i will be charged 4250 rupees. I will be paying 11000 rupees in 6 months for ac repair.
Is this the quality of the voltas product and this is how you loot the customer??

I am not at all happy with the voltas product and service. Voltas is different different dealers, we can not trust these dealers what they do with our product after taking into their service center.

I request voltas, to check my product completely for the issue at free of cost.

At present my complaint is in active status, registered with [protected] mobile number. Request to look into this complain of cooling issue and leakage of gas. Request to contact concern dealer and inform them not to charge for this issue.

If such cooling issue comes in future, it is better for me to buy other new product (Off course not voltas) instead of giving 4-5 thousand rupees for repair. Next time some new issue will com in compressor or some other part. I am not at all comfortable with the voltas product now.

Request to look into this issue on priority, and provide me this ongoing repair issue at free of cost.

Please contact me on [protected] in case if you feel to have word with me.

Regards,
Amol bhor

Complaint no.[protected] dt. 09.07.19 & complaint no.[protected] dt.25.07.19. Spoke to voltas customer care several times. Representative came from service centre on 9.7.19. He told that there is problem in inner unit pcb and took it. Again another service man came on 24.7.19, he fixed the inner pcb unit, still the a/c was not functioning. He identified that outer unit pcb problem and took for replacement with time frame of two weeks. On 3.8.19, i again spoke to one aditya, who assured that the problem will be solved by 10.8.2019. Today when i rang up to cc at 1310 hrs, the representatitve told that the service centre will call within 4 hours. Again, i rang to cc and spoke to meenakshi sharma, who told that it will take time upto 20.8.19 to solve the problem. Fed up with the behaviour of voltas cc and the aircon service centre, chennai. Finally no solution & i am helpless. Please intervene and resolve the issue

Dear team,

I informed that i purchased a voltas air cooler mega 70 ltr. On 1-may 2019. But i’m facing a problem for last one week. I’m try your customer care number again & again. But not contactable. Electric current in entire cooler. Please resolve as soon as possible.

Regards
Mohd. Firoz ansari
Mobile no. [protected], [protected].
Add. 1691 uriya colony (Dabua colony) near gazipur road behind air force n i t faridabad-121001.
Sent from my iphone

I registered my request on 29th june for second free service of ac, and my warranty was to end on 5 july, the next day message came my service has been done, but no one came for the service. I reopened my complaint with customer care 4-5 times, and they always said technician will come. And now when i called them yesterday and asked about complaint number for approaching consumer forum, they assured me that my service will be done for sure, now when technician came today, (10-aug) voltas is asking for charges, why should i pay when i registered my request in warranty time period.
Also a call from voltas came for assistance, when i described my issue to her, she refused for all the registered requests, and was talking rudely and unpolite manner.

I have called the technician on 28 april and he has changed the condenser of copper and installed the gas now before the end of season totally gas been leaked and this is very surprising for me.

Now my confidence has become go down in voltas service so plz look into the matter and arrange to resolve immeiately by today otherwise i have to think in future before buying voltas product.

I had purchased my ac few months back. From the begining i had low cooling problem on it. And i also registered many complaints regarding the same, and they sent the technician every time and they will check the compressor and clean the indoor unit and says it is working.
But in my point of view when it was summer season i thought that it was very hot so i thought that it was not getting cooling.. Even my room is around 130sqft and fully closed.
So iam not satisfied with the temperature and iam feelin very low temperature from the unit. So u pls take this as serious issue and rectify my issue asap.
This is my humbble request to u. So pls do me the needfull.

Thanking you,
Regards
Karthika vinoth
Mobile : [protected] / [protected]

Pathetic service from the voltas, i have been complaining since may but after 3 months i gained nothing. Every time i call they started making excuses and make a new commitment. I have been talking to customer care, service manager, asm himanshu, bsm omtyagi, regional head mr. Ashok akhija. 19th june was the date when service manager mr. Hariom said that he has filed a replacment unit and within 4-5 days i will get my new ac. Then after few days asm said my ac will get repaired and promised me that this was the last time after this if the problem remain same they will replace the unit. But the problem was same. Now he started making me fool, every time i call he make false commitment, then i talked to bsm om tyagi he again make a commitment 2-3 times. Then i talked to regional head mr. Ashok akhija 3 times at last that was on 6th of august he promised to give me new ac if i would not get my ac repaired by 7th august. Now i have been calling him (Ashok akhija) and omtyagi they are not even picking my call.
I hope this will solve the issue as early as possible.
I have all the proofs, all recorded call.
Attached the document.
Manish jain from rohtak district
[protected]

Dear Team,

This is with great regret to inform you that the poor service provided from the Voltas . This is very disappointing moment ever towards a genuine customer .More over this would be my last dealing with voltas and i wont prefer this brand ever ever in my life. .I have been begging to the service for more than 1 month as my AC is not cooling at all. Attached the receipt of the item purchased.

It is a situation for me to write an mail to the company directly as the service team from my district ( KANNUR, KERALA)is not responding and fooling me promising the different timing for schedule when calling each time . I have not used the AC for last 2 months .

I request you to take necessary action and I believe this email would solve my issue, in neither case i would dump the ac nor i dont have an other choice.

My mobile number is 91- [protected]

I bought 1.5 ton 5 star window ac (185 dza/185dza r32) by amazon order no[protected] on 04/08/2019, which is delivered without accessory bag and remote, today on 07/08/2019. Plz register my complain and resolve it immediately.
Reg
Ambesh chandra mishra
301, krishna apartment
Mohaddipur gorakhpur up273008
[protected], [protected], [protected]

Dear Customer, Request No [protected] appointment scheduled for[protected]. For assistance call our Helpline [protected] (24x7).

My name Is Abhishek jaiswal from shahganj district jaunpur pin code 223101 up the case is of split AC of voltas company inspit of so many frequent complains they said that once that they will come with a new compressor for my split AC but today's it's 25 days has been passed but till now also they are not come with a new compressor particularly no w they are saying different things that it does not has a sticker so I am fed up of voltas they are loyal to the customer at all please look into this matter very carefully

I purchased a voltas 1.5t window ac in 2017 after only 5 months o[censored]sage cooling stops i called the customer care they said cooling coil has corroded because nearby there is sewer, because it was in warrenty cooling coil was replaced free of cost then in 2018 its gas got leaked and then i had to pay 2000rs but it was leaked again in 3 months called customer care they said leak is due to sewer and they suggested to top up gas again but i refused cause every two months i can't pay 2000rs now in 2019 i topped up my gas again guess what leaked again in 2 months i suggest everyone never buy a voltas product they make cheap quality ac and never mention on their website that this ac should not be installed in houses located nearby sewers.

Dear sir

My voltas ac (1.5 ton) compressor has failed on 25-july-19, i have called to service center but no one has time to listen my problem.
Date of purchasing of ac is 22 april-2016. Its showing under warranty, so please change on yrgent basis.
I had purchased my ac from district unnao, so please arrange accordingly.

Request you to change the same as soon as possible.
Thanks.

Regards-
Sanjay dubey
[protected]
[protected]
Shuklaganj, unnao

I brought voltas 1.2 ton inverter ac for may 2018. 1 year warranty completed. Now my ac cooling is very low. On 02.08.2019 i given service voltas customer care. They send one service person. That person no.[protected]. He check my ac. He told ac two board was fault. Board service charge rs.9500/-. Again i informed local ac person. He come and make general service (Wash &clean).ac was good cooling. Voltas company person told wrong information. I want to take action regarding this. I paid service charges rs.450/-. I want refund that amount.

My contract no.[protected]

I have purchased a split ac from mahima enterprises, sanjay place, agra on 8th july 2019. Few days after installation, i noticed that there is excessive moisture on the ac pipe which is connecting outer and inner unit and water starts dropping from the pipe. I complained it to mahima enterprises for which they sent two different people two times. Both of them on separate occasions accepted that the problem is due to faulty/inferior quality insulation material which is very thin. I cantacted the owner/dealer for the same on many occasions which he every time assured me but not getting it corrected.
Sir i m an old user of voltas and myself a retired army officer. Such small negligences from these dealers are spoiling the name of such a nice company. I request you to interfere and get my problem rectified.

Sir,

I have purchase a voltas a/c on dated 5-6-2019. I am facing the problem in the cooling. We have complaint against complaint no: [protected] your service engineer visit at my place to check the a/c and say a/c button panel need to be replace for this issue. But the part not available and also take 15 to 20 days for the part replacement under warranty. Within a month 2nd time same complaint was reported.

Till now we are not received any call from your help line team regarding repair. Now i m not allow to repair my faulty a/c due to your bad product and service quality.

So you are requested to change my faulty a/c or refund my billing amount as soon as possible otherwise we are take other necessary action against your company.

We hope you will try to understand my problem and change this faulty voltas a/c as soon as possible.

Bill copy attached in the mail box for your reference.

Thanks & regard

Sukhwinder singh

On 26/1/2019 i purchased a voltas 2 ton split ac from alv trader, c-135, 5th cross, thillainagar trichy vide invoice no 1035. He sent a mechanic to fix it but it was not fixed properly due to which the gas was leaking. After making lot of calls he sent another mechanic who fixed it after many days. Meanwhile i made complaint with voltas authorised service centre. Though they came they refused to do it saying that the ac was fixed by third party. I am surprised with their behavior. How do a customer can know whether the mechanic sent by the trader is authorised or third party. If it was to be fixed by authorised mechanic the trader should have arranged it. Here he has cheated the customer and now nobody is attending our request for servicing although we are entitled for one free service with in 6 months. Although the trader is promising to arrange the free service he is not sending anybody. This has given me lot of mental tension and i am loosing my confidence of tata product. Kindly look into the matter a d take suitable action against the trader for cheating the customer and also against the authorised servicing centre for not attending to the complaint of customer. Regards

—
Dear sir,

I have purchase voltas 1.5 ton a. C on dated 18/06/2019 in aaditya vision opp:-taramandal bailey raod patna.
After first call loged for installation technicain come & unboxing a. C we found handset display broken. After second call loged by me call no:-[protected] on dated 20/06/2019 but no any visited technicain & not any phone calls & call was cancelled without any information.
Again called by me customer care & new call was loged call no:- [protected] on dated 17/07/2019 one technician visit with handset other model handset
I'am not recived this handset & we found call was close with handset replaced.
Kindly help me in urgent basis...
So, plase look this matter & change my display broken handest.

Regards,
Navin raj aryan (Chandan kumar)
Contact no:-[protected] / [protected]
Patna (Bihar)

I have filled a complaint on 1 july 2019 about the repair of the outdoor fan but the careless attitude of your employees it doesn't get repaired yet. Continuously we are asking them till when it will get repaired and they are ignoring it since one month. Very careless and pathetic attitude. I need quick repair of the air conditioner. Does a minute replacement fan takes so much of time? It has been more than one month. I need a quick action on this.

This is with regards to request no [protected] registered on 02/06/2019 per the communication from voltas customer care. My voltas ac of make hwac 1.5 ton 18v dy inverter (H/c) has been nonfunctional, which was later found out to be due to pcb gone haywire. And despite a functional amc which is in operation till 04.08.2019 (Pl. See the attachment), there has been no end to my woes due to an inept and inefficient service staff employed to maintain the brand value and customer trust of an iconic brand like voltas!
Despite repeated complaints and reminders the problem was not solved over a span of nearly a month till out of exasperation i wished to escalate my problem to the next level of resolution. I was was asked to talk to area service manager of north delhi mr. Jitender kumar (Mobile no.[protected]) who told me that the pcb of my ac was not being manufactured and there was management decision to offer discount/depreciation on buying a new ac that too of brand voltas only!!
I reminded him of the amc in operation and with great reluctance he agreed to collect the faulty pcb from my ac. Exactly fifteen days later the team tested the so called corrected pcb at my home, however the ac remained non-functional. This exercise has been repeated twice over a period of one and half months and yet the ac remains non-functional despite a valid amc and mr. Jitender kumar area service manager of north delhi’s repeated and persistent demands that i go for a new voltas ac with discount offer continue!!!
I would like to know whether mr. Jitender kumar and his management can arm-twist bona fide customer with valid amc to go for a new ac unit that too of voltas only without rectifying the problems in the existing unit.
Isn’t this a case for mrtp purview or a consumer court? How can a valid amc be ignored and a customer be taken for a ride by a reputed brand like voltas that has been known for customer satisfaction and brand integrity. I would like your intervention for the resolution of my problem.
Garima gupta
212 vaishali
Pitampura
Delhi-110034
[protected] & [protected]