Voltas Complaints & Reviews

I've complained voltas about my problem. It's been more than 2 weeks the problem has not been solved. No response from voltas. Complaint number [protected]
I've talked with voltas associates and area manager of voltas and other concerned people they have been telling stories and delaying this since 2weeks. I was told I'll get new ac but it's been 2 weeks I'm waiting for ac but I didn't even receive message regarding same. Summer is going to end but voltas is not even looking at my problem. My ac is brand new and it's not even been 1 month since I bought ac.

महोदय / महोदया

आज 2 महीने से मै लगातार शिकायत कर रहा हूं अपने A.C की मरमत और सर्विस के पर बार बार नहीं होता और ये झूठा मैसेज भेज दिया जाता (Your SR No [protected] is proposed for Cancellation, Reason: Customer Reschedule. To...

I bought a Voltas air cooler about an year back from Bajaj electronics Jubilee Hills, Hyderabad. After using it for 4 months, the pump stopped working. When I tried calling the Voltas service centre, there was no response from them. Then I asked the Bajaj electronics people about it, they said that ‘Voltas service is very bad, they don’t respond, sorry we cannot help you’. After that the cooler is lying without service in my house. My experience is that I have used many brands, but the worst service is from Voltas. I advise people not to buy any of Voltas products. TATA is good, but Voltas is bad (service)

Srivalli teja

I purxhased Voltas AC one mo the back. Now I am getting the PC 01 & PC 08 error in the AC display panel. Not getting the expected support from Voltas customer care. Can anybody pls help me to understand what type of error this is.earlier only PC01 error was coming now PC 08 error is showing.please help here to under the exact meaning & resolution for this.
Thanks,...

We gave purchased Volta's AC on 02 Jun'19. From day 1 we are facing the issue that cooling of ac is same on 20 degree & 16 degree. AC is not cooling properly. It look like ac is not working. Further, voice is also making disturbance. Initially we thought since it is new hence it may take slightly time but since from last two weeks we are facing the issue, hence we are making complain. Please resolve the issue asap.

Hello sir
I m Dr Anil pulipparambil. I purchased an 1 ton inverter AC from NANDILATH GMART, Irinjalakuda, Thrissur dt on 7th April 2015. It's there in my clinic since then. Cooling was good for past 4 yrs. Last week of March 2019 I noticed that cooling is not there. I called up the authorised customer service centre. Complaint s registered with no [protected]. They came and without inspecting properly they told that gas is not enough and filled it. It was alright for the next 2 weeks but then again the same problem came up.
I called the service centre . This time the complaint was registered with no [protected] and was assigned to egg Nandhu. They took the AC May 23. After few days and multiple phone calls they concluded tat there 's a hole in the compressor and it can be replaced under warranty. On 13th of June they brought back the AC. But it was still not working. Took it bak to service centre on 14th.
Sir
I[censored] have ever been to a dental clinic and undergone any procedure u will know that each of these procedures will take 30 to 45 minutes. Without AC with the patient and doctors sweating how can v complete such skillful job with precision.
I m a great fan of TATA products. I insisted many doctors to buy the voltas AC. But if they come to know about the poor service experience where will be the reputation and good will of the company.

Complaint was registered one and half months bak. Till date this person Nandhu never called me. I noticed tat all the work has been performed by some guys who have no knowledge on air conditioners.

Pleas take up this issue with utmost priority and importance and resolve it as soon as possible
Thank u
Dr anil

Hello,
I did purchase voltas 1.5 ton AC on 24/04/2019, The installation was done by 2 young guys who are inexperienced and did a very worst installation. Then we start AC to test and then found the display not working, the guys said sir we can't do anything, you need to contact with the seller, then I did call to seller and he said I can't do anything, sir, he said AC came from company directly and we just send to you . If it's defective then contact customer care. And from the past two months, we just fed up to call everywhere and no one cares about it, They provide the worst product and then said we can't do anything. I did attach the invoice copy.

Please resolve this issue at the earliest so that I can use my new product, else I will escalate this issue to an even higher authority.

I made an online complaint on 12.06.19 regarding the above subject. They told me the issue will be solved with in 24 to 48 hours. No one has attended to resolve the issue I gave a compliant vide email and called the customer service centre New Delhi for atleast 10 times. However 5 days passed no technician called me or visited my house. Kindly peruse the request and do needful favour.

I had get the gas refill in my Voltas Ac as on 29.03.19. But few days back I felt that the Ac is not working properly. So I raised a query to Voltas custom care regarding my concern. So they assure me that we will send our technician to resolve the same & we will not charge anything as same is in warranty period i.e 3 months. But when the technician arrive they ask us Rs 350/- as visit charge. I have asked Voltas Customer Care regarding same but they are not entertaining and said that you have to pay the charges. After that I have to pay that 350 Rs as a visit charge irrespective of the fact that the same is under warranty period. So I want my money back. I am enclosing copy of bills to corroborate the same.

We registered a complaint about the a.c not cooling properly. they send some service centre who checked and left saying that send it to the service centre by yourself. somehow we managed to get it there. after a numerous walk to the centre they come up with a new issue everytime ' also the service centre person talked very rudely with my father . Being warned by my father that he will complain about him he said that do whatever you want am not scared of anybody and was impolite as we were asking for some charity. after complainig about both the issues to the service centre numerous times none of the issues get resolved .

I hv complaint number [protected] on voltas costumer care
i buy new ac and install on 13june19 but its not cooling then i complaint against this in costumer care they ask me to solve this in 24hrs i request them to solve this urgent bases they said ok but after this 2day after i call them 10time and also they gv me many numbers my ac is still not working no one call me and i wast my hole day for calling them again and again but no one is responding and also i fed up from ur stupid slogen in waiting "india no. 1 company and service center " pls change this to india poorest service pls
my complaint number is [protected]
kunal taneja
[protected]

I have purchased a voltas split AC 1.0 Ton
yesterday. Today Installation has been done. But now the Water is Leaking direct through AC instead of water pipe assigned for it.
Our whole wall is wet. I don't know whether it's manufacturing defect or mistake of installation guy.
I request M/S Voltas kindly resolve it on urgent basis.

Model : 123DZW Voltas Split AC 1.0 Ton 3 Star.
Purchased on 14 June 2019
Address : Janta Flat, Vivek Vihar, Delhi - 110095
Mobile : [protected]

I have bought a Voltas cooler last year after delivery cooler had some water leakage and some other issues I complaint from customer care technician visited many times but they were unable to find the solution now service centre is not giving any response they are saying that they are unable to repair. But I want solution or replacement my product.
The service is very bad from voltas

I purchase a Voltas 1.5 Ton Inverter Ac from flipkart. For installation Rs. 1500 is charged where as on company website there is Rs. 499 offer is valid till 30 june 19. I asked why they are charging Rs 1500 then they are telling I purchase online so offer is not valid. They are not providing proper warranty and extended warrant also. Is it is legal action by company because they not mentioned anywhere on there website that these offers are not valid on Online Purchase. Now what I can do please guide.

Purchased Window AC of 1.5ton through Air Distributors uttam nagar and product was delivered with broken fan, i tried to convince service as well as distributor to replace the complete unit but they assured that only fan replacement is required.
After certain days the fan started making noise and i contacted the service person over phone and sms but nobody responded to my issue.
Plz look into the same and resolve my issue immediately.

My name is davinder singh vpo kalwanu teh patran distt patiala 147102 .my mob no. Is[protected] my voltas window ac is in under warrany.my window ac is in dead position from 6/6/2019.i registered complaint to custmer care dated 7/6/2019.complaint no.is [protected].my ac problem not solve yet.i face problem from 7 days . i request please solve my problem early.

I registered complain on 11 the but till now my issue not resolved they all are telling lies that ur complain is highlighted ND even not picking up the cl definitely I will complain for u in consumer Court
I m very fed up o[censored]r service really very bad so disappointed from voltas always they r saying no technician and giving number of other ND other person even I have 4-5 number

I have bought AC under replacement scheme of BSES model WAC-185ZZP . It is installed by their people as installation was free under this scheme. I complaint about noise but their installation people do not rectify the same. After that I logged a complaint for noise again they put some cardboard & noise stopped for some time. Every time they keep on doing the same. They also accept that noise problem is due to improper installation. They ask for money to rectify the installation . I refused to give the same. Then they keep on rectifying the same by putting card board. who is responsible for this kind of response . Voltas is a worst company in AC, now I realise this is my biggest mistake to buy the voltas AC & again never buy AC under scheme for BSES.
They simply do just an installation, they are not technically sound, they don't even know what is the problem, they keep on experimenting. In doing so they made some dent in the body of the AC .

Order Number: OD[protected]Bought from Flipkart)
Order Date: May 25, 2019
Date of Receiving: May 27
Date applied for replacement: June 6, 2019

I ordered a Voltas 1 ton Window AC (Model No. 123LZF, Copper Condenser) from Flipkart. When I received it the front grill was broken as 2 window direction leafs and the side that holds the leafs were missing (pic attached). When I discussed it with the people from Voltas who came for Installation they gave me 2 options:
1. Either you apply for replacement or
2. We will order a new front grill for you and replace it when it comes.

I agreed for the 2nd option and got the AC installed. However, I waited for the new front grill. After 4 days when I followed up with Voltas regarding the grill, they told me that they were not able to arrange the grill and you can apply for the product replacement on Flipkart. Being the 10th day (the last day of product replacement as per the flipkart return policy), I applied for replacement on June 06, 2019.

Here is when the cheating happened. I told Voltas about the replacement. Voltas people came the next day and uninstalled the Window AC and kept it in the box so that Flipkart people would come and take the defective AC when the new AC comes.

However, after 2 days I saw that Flipkart has rejected my product replacement request. They also mentioned that the Technician visited on 10th of June (in the tracking status). 2 technicians from Voltas came and uninstalled the AC and charged us INR 350. The AC was kept uninstalled for 3 days and we again had to install the same when my replacement request was rejected. Voltas people had charged me INR 350 for uninstallation and told that Flipkart would reverse the charges after the new AC comes and is installed.

To be precise: Cheating and Fraud was done by Voltas. Rejecting the replacement request is because Voltas sent its technician with the request number generated by Flipkart ([protected]) and did not update Flipkart after the task was done. Flipkart than rejected my return request by telling the reason (Pending return approval). The issue is: Voltas did not update Flipkart and thus my return was rejected. They kept on saying why would we update Flipkart (that means they were unaware of the process). Anyways, we were suffering.

Now the Voltas people have again installed the same AC and said that we would give you a new Front Grill when it is available. This time the installation was also not proper.

I have been harassed, cheated and misguided throughout and we had to go for an installation, than an un-installation and than an installation thus wasting everybody's time and energy.

Desirable Resolution:
1. I want an apology from Voltas.
2. Front frill of AC to be sent to me and installed ASAP.
3. A refund of INR 350 which they charged for uninstalling the AC when I made a replacement request to Flipkart. Flipkart does not even know that the work was done and INR 350 was taken from me.

Note: I am not going to apply for the replacement again as installing and uninstalling an AC again and again is not a joke.

- Rahul Chouhan

Purchased AC (Srl No. 4011284A19ECO1971) on 08 Jun from Vijay Sales, Lajpat Nagar, N/Delhi, in response AC delivered and installed on 10 Jun at Pushp Vihar, N/Delhi. After installation when mechanic started it, AC not worked and found compressor out of order. Next day i.e. on 11 Jun Voltas mechanic came to enquire it and after checking found that gas leakage. Now dealer and service centre saying me to refill the gas, while I am not satisfied this and requesting for replacing this AC with new one, as I have paid Rs. 26, 000/-+2000/-+1500/-(AC price+stablizer amount +installation charges) in cash. I now desire that this must be replaced with new one and my grievance be resolved as early as possible. my contact is [protected]
Thanking you.