Voltas Complaints & Reviews

Sir/madam, i have purchased voltas 1.5ton split inverter ac in feb2018. This is the second year and the ac not working properly on till date. I have complaint in voltas costumer care service center but my problem not solved. I decided to sale the ac and never purchsed voltas ac. I'm very unsatisfied your service. I want to the service of my ac and i register my complaint on customer care executive but there is no response from your side.15 to 20 days over now. They are self remarks and feedback by own not to tell me. My service no. Are 1: [protected], 2: [protected] and 3: [protected]. I'm very angry because of my problem not solve and ac running in same condition on till date. Please send copy this complaint to ceo of voltas. Thanks

I purchased 1.5 ton window ac on 15 july 2019 from local authorised dealer at bhiwani, haryana m/s deepak electeonics. From very first day the swing of my ac is nkt working, i did complaint to local dealer after 2-3 days but they never sent a technician or never attend my complaint. After this harrasment, they suggest me to lodge a online complaint to voltas customer care. I lodged a online complaint on 20 aug.2019 to voltas care. My complaint no. Is [protected]. After lodging the complaint the technician visit my home only one time & told me that one of part for swing is missing in your ac. He assure me that we will order this part & fix your problem as soon as possible. After that day i called to customer care 20 times & they give me a fake promise everytime that your part has been dispatched from our warehouse & it will be delivered to local service centre upto 10th sep.2019. When i called again on 13th sep. They gave me contact no. Of local service centre m/s wadhwa electeonics, & when i cantact him the guy on other side is very rude& talked me like i made a mistake by calling him.
From that day when i called customer care every time they again misguide me & now their new type of harrasment is that your part was dispatched on 10th sep.2019 & will be delivered shortly. I can't understand the logic of this poor type of customer service. Everytime when i asked them to transfer call to senior executive they hold my call for 5-6 min.& then make me again a fake promise to arrange a back call from customer care. I never received any type of back call from customer care till date.
Now this is the way voltas provide service to its customers. I suggest everyone who reading this plz never buy voltas product.

Please see below my all the numerous complaints which i logged in voltas in between almost 1 year. I purchased this ac on dt. 23.04.2018 and i am using this ac as a second summer season.

I am very sorry to say that i am still facing issues with this ac… in this season 4-5 times we face problem…. Now two times gas has been leaked in the same. I logged complaint on dt. 11 sept 2019 but no action taken till now. Kindly find attached my previous complaint mails and below numerous complaint nos for your reference.

As you aware that summer is on peak and due to this frequent issues in this ac, my family got disturbed …. It is my humble request to you kindly lookinto this matter and resolve this frequent issue permanently, if possible may please arrange to replace this ac so that we will escape these regular problems.
Your immediate action would be highly appreciable

Complaint no-1- [protected]
Complaint no-2- [protected]
Complaint no-3- [protected]
Complaint no-4- [protected]
Complaint no-5- [protected]
Complaint no-6- [protected]
Complaint no-7- [protected]
Complaint no-8 -[protected]
Complaint no-9- [protected]

I bought votas split ac 1.5 ton last year. It was with free fitting. Company officials during fitting damage front panel. This came in notice in start of this season when officials came to do free service. It was change after repeated follow up in month, too our surprise our ac in 17 degree temp setting is also not doing cooling and sound started coming from back. When i requested as this issue came after first free service there was no response from company. Now company is not listening as my free warranty expired and after number of mails not even single official took effort to check issue.

Its such poor quality that one season ac is not lasting. I even escalated in all emails and repeatedly after having 06 voltas ac at home. This is respect i got for company loyalty

Mr ratan tata was also shared mail but without single response from any company official.

I request consumers not to purchase voltas : go for other companies as its just on name of tata they are selling low quality chinese product.

I bought this solit last year. It was with free fitting. Company officlas during fitting damage front panel. This came in notice in start of this season when officials came to do service. It was change after repeated follow up in month. Too our surprise our ac in 17 temp also not doing cooling. When i requested as this issue came after first free service. Now company is not listening as my free warranty expired.

Its such poor quality that one season ac is not lasting. I even escalated in all emails and repeatedly after having 06 voltas ac at home. This is respect i got for company loyalty

Mr ratan tata was also shared mail but without single response from any company official.

I request consumers not to purchase voltas : go for other companies as its just on name of tata they are selling low quality chinese product.

I was in need to buy a window ac of any good brand, then i see the voltas ad that they are providing 5 years warranty on their ac, which i found very attractive and immediately i have bought their ac through amazon.com and got my warranty registered.
Even they have sent me a warranty registration mail stating my ac bearing the serial 4011237a18ec02419 will be covered under 5 years warranty period (File attached).
Now when after 1.5 years when my ac is requires repairs, they have charged me rs 2360, stating that they will not entertain amazon purchase product.
Need to know if they don't entertain amazon purchase product then why at the first place, why they have issued 5 years warranty to us. They should have informed us at the time of registering the warranty, so that i would be able to return this product to amazon. Now i do not trust this brand anymore and wants this ac back to you and my money to be refund.

Hi,

I buy window ac from voltas, dated -08/06/2017 from vijay sales indirapuram ghaziabad from the day starting i faced problems with ac, now on dated 04/04/2019 when i called for service, the person come he checked and said your ac condensor, gas, coil everything is not working when i asked reason they not have any answer. And its been a 4 months we live without ac because we have not a budjet to buy ac in just two years because of your poor quality. Sir i have one question if a middle class person buy a ac for worth rs 28000 /- how much he expect to work only just for two summer season. A brand like voltas there quality is this only, i hope you will see this matter

My father bought a voltas ac and after 2 weeks of buying that product, faulty things started to happen, at first there was ice in the ac on its own, we complained about that, after that the cooling of ac stopped normal fan was only working. After that compressor stopped we again filed a report and the mechanic person said we have to change the compressor and this has been over a week. Kindly look into this matter on an urgent basis. And help us out.

I have purchased an slit idu-1.5 tonne ac on date 7th october 2018, from richa electronics kanpur nagar, with sr. No. 4552243a18fc05651, but after few days i got problem with service of product, after compalint in voltas care their is no satisfied service from company. I have still a problem with this product.

And i want to replace it with a newone.

ये मेरा पहला सर्विस रिक्वेस्ट के बाद का मैसेज है। जो 24 जुलाई 2019 को रजिस्टर्ड हुआ आपके कस्टमर केअर मे।Your request no. is [protected]. Post job completion share if satisfied or i[censored]nsatisfied, with our technician. For help call [protected]. इसके बाद बगैर किसी विजिट का न कोई सर्विस यह मैसेज 26 जुलाई 2019 को आया।Request No [protected] is resolved. Fee Collected Rs 0. Call [protected] for help. Share your experience at https://crm.cogentlab.com/vf/b.php?i=[protected]d.ये सब देखने के बाद मैंने आपके कस्टोमेरकरे में फिर से कॉल किया तब वहाँ से मैसेज आया।Dear Customer, Request No [protected] has been REOPENED based on your request. For assistance call helpline [protected] जो आज तक पेंडिंग है बगैर किसी विजिट का। फिर मैंने 08 सेप्टेम्बर को कॉल किया तो ये मैसेज आया Your request no. is [protected]. Post job completion share if satisfied or i[censored]nsatisfied, with our technician. For help call [protected] जो अगले दिन मेरे घर बगैर कोई विजिट का मैसेज आता हैDear Customer, You have requested for a reschedule beyond six days for SR '[protected]'. Kindly book a new SR or call on '[protected]' for reschedule.और इनसब के बाद तो अब मेरे रिक्वेस्ट ही कैंसिल कर दिए है।Your SR No [protected] is proposed for Cancellation, Reason: Customer Reschedule. To stop Call [protected] or escalate to [protected]@voltas.com.
ये सब क्या मज़्ज़क चल रहा है, इतनी बड़ी कंपनी सोच कर मैंने लिया था कि ये भारतीय कंपनी है इसकी सर्विस अच्छी होगी पर अपसोस ।मैं इसके बाद किसीको इस कंपनी के प्रोडक्ट लेने से मना करूँगा।ये कंपनी लोगों का मज़्ज़क बनाती है।

I have purchased one voltas a/c, 1.5 ton window 185lzh (5 star) on 11th may, 2019 from v. K. Electronics, badarpur, new delhi-44, vide invoice no. Vk/19-20/1197.

Since the purchase of above a/c, it has not been cooling properly, now for last 5 days, there no cooling at all. It is almost complete breakdown of a/c. I made a complaint yesterday, the service technician found that there is gas leakage in a/c.
It is now only 3 months and there has been complete leakage of gas in such short period. It is a very poor quality issue and a manufacturing problem.

I alongwith my whole family is suffering due to non-functioning of above a/c causing us to face a traumatic condition where the requirement of a/c was the must.

In view of the above, kindly replace the above a/c or refund the value of it. Failing on your part to discharge your duty towards me to redress my above problem, i would be constrained to initiate legal recourse available to me as per law.

Mohd arif advocate,
E-1/a, first floor, abdul fazal enclave-1, jamia nagar, new delhi-110025.
Mob: [protected] & [protected].

Also at
Chamber no. K-153a, tis hazari courts, delhi-110054.

Hello sir
I have purchased voltas water dispenser on 23 august 2019 and dispense is not working from the very first day we have registered the complaint but there is no proper reaponse we are getting from voltas service area and my issue is not resolved yet.
This is really very disappointed and bad experience from voltas company. Even their service person is not able to repair the parts. And nobody is giving proper response.
I will never ever buy voltas product from now onwards. And even i tell my experience to everyone now not to buy voktas product. I want the replacement or else refund my amount.

I shahid gazi of existing customer of your respective company. I brought a ac few months ago and company did not communicate with me regarding any query and serving matters.. So plz connect with me urgently. I brought a ac from baruipur great estern and there have any executive solve this problem. I need a proper help regarding the servicing of ac.. It will long time not serving this item.

Sir/madam,

in continuation with the earlier mail and several complaints booking through ivrs via customer care, it is unfortunate to inform you that my issue is not resolved till date. Everytime i book a complaint, the very next date i get a sms consisting a message "your complaint is proposed to close : reason : resolved over phone". While calling to the customer care it prompts india's best ac company. Its unfortunate to india to have such a company who is pouposefully lingering on and making a customer fool. I received calls from area manager who convinced me that my problem will be fixed in 3 days. But that 3 days never came.

it is clearly seen that i have been harrased mentally.

it's my earnest request to resolve my issue at the earliest to avoid any legal consequences. If the problem can not be resolved then kindly give me in writing that the problem cannot be solved and bail out the old product.

Looking forward for a prompt action and reply from your end.

Regards

Jeevan singh

[protected]

I purchased this product 3-4 months ago. Now in within 4 months product completely stop working. I asked voltas support but no one is helping, it's been 15 days when i logged complaints with voltas still no help. Worst service by voltas!!
Even their area service manager (Manoj chauhan) is fooling me and blocked my number. Please guys do not buy any voltas product. You can buy if you want to waste your time and money.

Dear sir,
Respected sir/madam,
Actually i want to say that i have purchased a split airconditioner in the month of june 2018 from a voltas dealer who has a showroom in hall bazar amritsar. When i registered my product on the company online service system a company executive communicate me company service policy which is mention as below.
1. Company give me 02 no: free service within a year.
2. Company give me 5-year full product warranty and 10-year compressor warranty.
3. The company has a condition on warranty:
"that consumer avail the facility of warranty who got regular service through company service center"
Now the company gets one service in the year 2018 and the second service which is due in the summer season of 2019 and also free as company policy but the company neither provide me second free service nor continue my product warranty.
So help me for justice against the company's this forgery and protect my right. And provide me my second free service and regular warranty. Please

As subject cited issue and your comment on grivance portal my registerd contact no. Is [protected]&[protected]
Regarding complaint no. Is
[protected]
This is your kind information please.

Respected sir/madam,
Actually i want to say that i have purchased a split airconditioner in the month of june 2018 from a voltas dealer who has a showroom in hall bazar amritsar. When i registered my product on the company online service system a company executive communicate me company service policy which is mention as below.
1. Company give me 02 no: free service within a year.
2. Company give me 5-year full product warranty and 10-year compressor warranty.
3. The company has a condition on warrant:
"that consumer avail the facility of warrant who got regular service through company service center"
Now the company gets one service in the year 2018 and the second service which is due in the summer season of 2019 and also free as company policy but the company neither provide me second free service nor continue my product warranty.
So help me for justice against the company's this forgery and protect my right. And provide me my second free service and regular warranty.

After attending 2 previous service calls, again there is cooling trouble, where the technician has visited the site and claims that the 'condensor' is worn out, also the 'gas' has been leaked out added to it, the service charge. As the product carries a warranty of 1 yr, this attracts a total repair cost of about rs. 7200/- for a machine bought 1.25 yrs back.

I raise my concern over 2 issues:

1. I doubt the quality of product voltas is making. I had a similar problem with air-conditioner, where it gave cooling problems after 1 yr.

2. I also doubt the spares quality and technician/ service center capability to resolve issues.

After repeatedly attending to service requests the service center is not able to rectify the product. The product has a trouble-free life of only 1 yr, after which we have to shelve out money to get it repaired.

Please take this complaint seriously, because there is serious concern about the voltas brand ruining its image and market share.

Its been almost 2 weeks since i registered the complaint about water dripping and noise from the voltas split inverter ac 1.5ton 5*. The first complaint i registered around 2 weeks before, but none of the technicians came by my place so that i have to call them again about 4-5 days later. They made a promise that this time our technician will come and resolve the problem. But again none of the technicians came. So i called them again today 05/09/19 and they said that in our database your complaint marked as resolved, but there is not a single visit by their technicians and yet they claim to have resolved the issue. This is unaccepted from such a reputed company that they keep making false promises to their costumers. It's a very humble request, kindly look into this matter as soon as possible.
I have attached a screenshot of their message asking about post-job completion feedback, but the job hasn't even taken place.

I have requested for service on 28.08.2019 as my ac is not cooling, but no one came to do service nor i received any call from the service center instead i have received a sms in which it was written that i have rescheduled the service
(Which i did not) and therefore i called the customer care on 31.08.2019 and they assure me technician will visit within 24 hr but none came. On 1st september i recieved a sms in which it was written i have requested for cancellation of service (Which i did not) so i called customer care again on 2.9.2019 and they again told me technician will visit but none came. On 3.9.2019 i received a sms in which it was writen that my request is cancelled. And i called again customer care on 3.9.2019 and explained the whole situation but i received no assurance and they even refused to acknowledge the problem on their part and suggested that i had not received the phone call of technician and i may have requested cancellation of service.