Voltas Complaints & Reviews

Hello sir
I have purchased voltas water dispenser on 23 august 2019 and dispense is not working from the very first day we have registered the complaint but there is no proper reaponse we are getting from voltas service area and my issue is not resolved yet.
This is really very disappointed and bad experience from voltas company. Even their service person is not able to repair the parts. And nobody is giving proper response.
I will never ever buy voltas product from now onwards. And even i tell my experience to everyone now not to buy voktas product. I want the replacement or else refund my amount.

I shahid gazi of existing customer of your respective company. I brought a ac few months ago and company did not communicate with me regarding any query and serving matters.. So plz connect with me urgently. I brought a ac from baruipur great estern and there have any executive solve this problem. I need a proper help regarding the servicing of ac.. It will long time not serving this item.

Sir/madam,

in continuation with the earlier mail and several complaints booking through ivrs via customer care, it is unfortunate to inform you that my issue is not resolved till date. Everytime i book a complaint, the very next date i get a sms consisting a message "your complaint is proposed to close : reason : resolved over phone". While calling to the customer care it prompts india's best ac company. Its unfortunate to india to have such a company who is pouposefully lingering on and making a customer fool. I received calls from area manager who convinced me that my problem will be fixed in 3 days. But that 3 days never came.

it is clearly seen that i have been harrased mentally.

it's my earnest request to resolve my issue at the earliest to avoid any legal consequences. If the problem can not be resolved then kindly give me in writing that the problem cannot be solved and bail out the old product.

Looking forward for a prompt action and reply from your end.

Regards

Jeevan singh

[protected]

I purchased this product 3-4 months ago. Now in within 4 months product completely stop working. I asked voltas support but no one is helping, it's been 15 days when i logged complaints with voltas still no help. Worst service by voltas!!
Even their area service manager (Manoj chauhan) is fooling me and blocked my number. Please guys do not buy any voltas product. You can buy if you want to waste your time and money.

Dear sir,
Respected sir/madam,
Actually i want to say that i have purchased a split airconditioner in the month of june 2018 from a voltas dealer who has a showroom in hall bazar amritsar. When i registered my product on the company online service system a company executive communicate me company service policy which is mention as below.
1. Company give me 02 no: free service within a year.
2. Company give me 5-year full product warranty and 10-year compressor warranty.
3. The company has a condition on warranty:
"that consumer avail the facility of warranty who got regular service through company service center"
Now the company gets one service in the year 2018 and the second service which is due in the summer season of 2019 and also free as company policy but the company neither provide me second free service nor continue my product warranty.
So help me for justice against the company's this forgery and protect my right. And provide me my second free service and regular warranty. Please

As subject cited issue and your comment on grivance portal my registerd contact no. Is [protected]&[protected]
Regarding complaint no. Is
[protected]
This is your kind information please.

Respected sir/madam,
Actually i want to say that i have purchased a split airconditioner in the month of june 2018 from a voltas dealer who has a showroom in hall bazar amritsar. When i registered my product on the company online service system a company executive communicate me company service policy which is mention as below.
1. Company give me 02 no: free service within a year.
2. Company give me 5-year full product warranty and 10-year compressor warranty.
3. The company has a condition on warrant:
"that consumer avail the facility of warrant who got regular service through company service center"
Now the company gets one service in the year 2018 and the second service which is due in the summer season of 2019 and also free as company policy but the company neither provide me second free service nor continue my product warranty.
So help me for justice against the company's this forgery and protect my right. And provide me my second free service and regular warranty.

After attending 2 previous service calls, again there is cooling trouble, where the technician has visited the site and claims that the 'condensor' is worn out, also the 'gas' has been leaked out added to it, the service charge. As the product carries a warranty of 1 yr, this attracts a total repair cost of about rs. 7200/- for a machine bought 1.25 yrs back.

I raise my concern over 2 issues:

1. I doubt the quality of product voltas is making. I had a similar problem with air-conditioner, where it gave cooling problems after 1 yr.

2. I also doubt the spares quality and technician/ service center capability to resolve issues.

After repeatedly attending to service requests the service center is not able to rectify the product. The product has a trouble-free life of only 1 yr, after which we have to shelve out money to get it repaired.

Please take this complaint seriously, because there is serious concern about the voltas brand ruining its image and market share.

Its been almost 2 weeks since i registered the complaint about water dripping and noise from the voltas split inverter ac 1.5ton 5*. The first complaint i registered around 2 weeks before, but none of the technicians came by my place so that i have to call them again about 4-5 days later. They made a promise that this time our technician will come and resolve the problem. But again none of the technicians came. So i called them again today 05/09/19 and they said that in our database your complaint marked as resolved, but there is not a single visit by their technicians and yet they claim to have resolved the issue. This is unaccepted from such a reputed company that they keep making false promises to their costumers. It's a very humble request, kindly look into this matter as soon as possible.
I have attached a screenshot of their message asking about post-job completion feedback, but the job hasn't even taken place.

I have requested for service on 28.08.2019 as my ac is not cooling, but no one came to do service nor i received any call from the service center instead i have received a sms in which it was written that i have rescheduled the service
(Which i did not) and therefore i called the customer care on 31.08.2019 and they assure me technician will visit within 24 hr but none came. On 1st september i recieved a sms in which it was written i have requested for cancellation of service (Which i did not) so i called customer care again on 2.9.2019 and they again told me technician will visit but none came. On 3.9.2019 i received a sms in which it was writen that my request is cancelled. And i called again customer care on 3.9.2019 and explained the whole situation but i received no assurance and they even refused to acknowledge the problem on their part and suggested that i had not received the phone call of technician and i may have requested cancellation of service.

Purchase ac before 6 month
Bus you delhi manager provide defective pices
Pls note we purchase ac but you are provide defective pices and we will face more problem and i am company more time but till time you are not solve my problem so we request to you, pls help on urgent basis

Awaiting your valueable response
Pls do urgently...
Num [protected]

In reference to above service request gas was filled in my ac twice within four months. First time it was filled on 3rd may 2019 and second time on 23.8.2019. The service centre reported that first time it was leaked as usual but second time it was leaked due to gas coil was choked. The service centre have also given one more reason of gas leakage is that the area is surrounded with open nullah or drains. It is observed & mentioned here that the gas was leaked first time after lapse of 3years and other appliances like refrigerator installed in the same premises but not facing such type of problems frequently hence this reason can not be justified. As the ac was under five year warranty the gas coils was replaced but the charges of 1950/ rupees gas filling with a discount of 300/- rs. Has been paid by me. This is necessary to mention here if the gas is leaked frequently then the customer have to bear the cost amounting 4500/- approx. Per season towards the gas filling charges which is very much on higher side. Since second time the gas was leaked due to failure of gas coils the charges of gas filling should be refunded to me as gas coils was within warranty period. I hope m/s voltas ltd. Will certainly take care of such type of things happened and compensate to the customers as they have not any fault in their part.in view of above please arrange to refund the cost of gas filling charges an amount of 1950/- rupees.

Dear all,
I have recently purchased a voltas split ac (1.5 tons) from viveks – tambaram on 2/7/2019. After plenty of follow-up with the team the same was installed after 3 workings days in the evening by some third party person on behalf of viveks.
Initially the ac was working fine but after 15 days i have been started noticing the difference in the cooling but i thought this is due to outside temp effect.
But on 12/8/2019 - night when i switched on the ac, i was shock to feel that hot air is coming out of the vent.

On 13/8/19 - i have complained the same to viveks, they have send some ac mechanic to investigate and found that the gas was discharged completely.

They informed same person who installed will come and refill the gas again, as it was his mistake on installation part, they didn’t identified the actual problem.

On 16/8/19 - i have contacted the voltas customer care and complained about the same has there was no proper response from viveks care on gas refilling.

The ac mechanic had visited on 19/8/19 after several follow-up and found out that the gas is leaking inside the outdoor unit and it was found to be a manufacturing defect.

The defective video was send to the voltas area service manager and he has promised to replace the same within 7 working days due to the nature of the damage inside the outdoor unit.

Till date the same is not rectified and no proper response received from them or from customer care.
I am writing this mail in mental agony and frustration that voltas and his service center are finding difficult to resolve the customer issue, after more than couple of weeks.
I would request your immediate intervention to resolve the issue at the earliest
I would appreciate your early response and resolution to the issue.

Two years ago we purchased volta's 1.5 ton window ac in tpddl in an exchange offer. At the time of selling the product, the company commited 3yr product warranty and free services for 3 yrs. Now suddenly they are saying no free services. Option is available only in the first year. If they have changed the policy, it should be applicable to products sold now and not to the products sold with certain commitment. Unless it was their trick to fool customers to increase sales

Not expected from a company like volta's. Shame!

Jab complain kiya jata hai to fir itna sayam. Kyij lagta hai... Complain resolve karne me.
15k 16 k paise kya koi value nahi hai kya, to fir new product me turant se issue kaise aa jata hai.
Abhi sahi se 2 month bhi nahi hua hai par fir se same issue ho gaya hai, water tank alam issue.

Yaar sirf product bechna hin aata hai ya fir usme jo. Issue aa raha hai use resolve. Karna bhi hota hai.

Voltas grand 72 e, iska review dekhna maine, jab mere cooler me issue aaya to.

Same issue maine kai logon ka dekha, in new cooler. To kya voltas service ko. Nahi dikhta problem.
Bas product banate jao, baki customer to. Hai hin murkh banaane ke liye

Yaar, resolve karao, ye issue. Complain kiye 3 din se zyada ho. Gaya hai par koi abhi tak action nahi hai.

Yahi haal raha company ka to fir customer bhi samajhdar hai...

REQUEST NO. [protected] dtd. 16.08.19 - COMPLAINT NOT RESOLVED AFTER 08 DAYS: SERVICE CENTER NO. MR AARIF - [protected].
Service person checked on 17.08.19 and informed that PCB is not working and has to be be taken for repair and will be fixed tomorrow. But came after 04 days on 22.04.19 after repeated follow up. Fixed the PCB but it was not working. Again took away the PCB with a promise to fix it on next day. But neither any one came nor picked the phone. I was lucky to contact the service center on 23.08.19 in the late evening and he informed that the PCB has been repaired and will be fixed tomorrow. No one came even today and he is not picking the phone. I called the costumer care and came to know that the complaint has been closed due to false reporting by service center that the complaint has been resolved. The complaint was reopened and I was assured that service head will contact me to resolve the complaint immediately. No one ha contacted me and my complaint has not been resolved so far (24.08.19). It is requested that the complaint may be got resolved on priority - Rajiv Dhall, Mob no. [protected]
VERY BAD AFTER SALES SERVICE OF VOLTAS.

Respected sir/madam,
With due respect it is intimated that a 5 star split ac purchased through flipkart in the name of samir sen.. As per call booking by flipkart and talk with voltas company, person came to my house for installation.

Voltas authorised service centre, cool and comfort, 32, baguihati, 1st lane, kolkata-21, mobile no. [protected] came to my relative house for installation, call no.[protected]. I strictly instructed to him as well as the above company who came on behalf of voltas that to submit the proper bill with no. And gst number but they chages extra amount and handed over duplicate bill with number which is totally illegal and it is mandatory to have gst number on the bill as per rule. An offender not paying tax or making short payments must pay a penalty of 10% of the tax amount due subject to a minimum of rs. 10, 000. Consider — in case tax hasnot been paid or a short payment is made, a minimum penalty of rs 10, 000 has to be paid.
In view of the above please submit your clarification for further legal action.

Regards

M singha
[protected]

I bought 1.5ton voltas split ac last year. Before completing a year, the ac shows some problems like water leakage low cooling effect... Etc.. And i've complained regarding the same to the voltas complaint centre. Some one came from there and told me that the problem is bcz of the low gas content and he had filled it. He charged me 1500/- for that. The very next day the same problem happened again and i called the complaint centre. I've faced a very bad behaviour from them, after that, whenever i called them, they won't attend my call... Now i cant switch on my ac for a second. Water leakage is heavy...in effect i lost rs1500/- for the inefficiency of voltas ac technician... Voltas should monitor your technicians some times atleast. Otherwise you should lose many customers like me... From now on i wont recommend a single voltas product to any one...

I am facing this problem from last one month but i thought this is some energy saving mode which will save my electricity but after sometime when i saw again it is stable at df... So what is this df & how i will overcome from this issue.
And according to see so many complaints i understood this is the defect. So please do needful for me or take your product back & refund me money or change the product as soon as possible.

Sir
I m pankaj agrawal from nagpur. I m very old customer voltas (Most reputed brand), almost evry consumer product in my house is o[censored]r make... Today ur representative who came to repair my water cooler tallked in such a rubbish language that i m sorry to say that i will not be ur customer any more.. He used so filthy words that i m unabel to write those here.. That guy detiriorated ur brand image in my mind.. And i will share my this bad experience with my friend and collegue tooo.. Pls try to send polite and well mannered people for service...

Ur produce is packed properly bcoz i dont want to use it any more. Pls pick it up and throw it any where u want to... I dont want my money back.. But i m so much embarrased by ur representatives behaviour...

Ur un satisfied customer...

We bought a new split air-conditioner in may 2017. At the beginning of 2018 summer and again this 2019 summer, gas had to be refilled. Now, august 2019, there is a leak in the internal piping. We are told it can be temporarily repaired but really the whole inside portion needs to be replaced (Almost half the cost of the a-c). We travel a lot so this has not had a great deal o[censored]se. It is shocking that it should give so much trouble so quickly. My advise do not buy voltas. We have an old lg split air conditioner which is still working with hardly any maintenance after 13/14 years. Talk about built in obsolescence...! Avoid voltas.