Voltas Complaints & Reviews

Hello,

I have the same problem in my voltas inverter 1.5 ton ac. After 3-4hrs of starting the ac the error comes and blink 5-6 time pc 04 and ac restart again and its cooling also low when you compare to its first start.

I am very disappointed with this issue. I need you to sort this out this issue today. Send me your expert technician who know how to resolve pc 04 issue...

Hello this is madhu kothari from guntur.. On may 22nd of 2019 i've called voltas service as my ac breakdowns. Next day the technician visited our house from (Uma services guntur). He said ac output motor is to be replaced and he did it. He later removed motor fan nd placed a new one. The safety mess is now could not be placed because of that fan. I said him it is risky to me but the technician said he will visit again tomorrow and place it but it's been 2 months he did not visited. I called the voltas authorised executive for this from one month but he is speaking rudly. He wants me to adjust. From one month i'm calling him once in 2 days nd meet him many times begging him to complete my service but trust me he is so rude. He shouts at me wants me to adjust it. He give false promises that he will send technician soon but in vein. I've came to know from his office that there are many customers facing same problem. To be frank voltas don't care it's customers. There is no grievance cell, no toll free number and even no feedback call after service.. The representative charged me 2350 for motor for which bill given me is hand writing. The fan cost 800 no bill given for that.. How should i know the cost i paid is geninue. Uma services at guntur should be looked seriously for his rude behaviour and service purpose. Voltas should be looked into it.

I am very disappointed to inform you that i have got a defective refrigerator and the service centre is not cooperating with us. Infact the person who came to solve my problem was from SAMSUNG.

I took the fridge on 24th may 2019 from since that day i am facing the problem of water logging in the fridge but the problem is not solved and the person who came to solve is not a able person. His name is K.Das from Dynasty, Dibrugarh, Assam.

The water overflow is contined till date.

Plus the so called machanic misbehaved with my mom.

I am going to file a fir and i am going to file a case in consumer forum as well against it if no action is taken and if my fridge is not changed.

This is col krishan singh caveeshar, contact number [protected]. I had lodged a complain at the call center on the 4 june 2019 for a new remote. On the 5 june’19, the technician from noida franchise had come over and told me that he would come back with the remote the next day but failed to do so. The called up the franchise centre of volta’s again in the end of the month of june (28 or 29 june’19) for the remote. This time we the received the contact number of the area manager who informed us that the technician is on his way to sort our issue. When the technician arrived home, he told us that the remote will take another week to arrive and rudely asked us to learn to be patient. Is this how you train your employee to talk to the customer? And its been over a month and a half of wait for the ac remote! We are very disappointed with your services and deserve quick response regarding this issue and an apology from your technician.

I have purchased voltas ac 1.5ton split eu183dzz from one of suppliers in kathua (Jammu & kashmir) pin 184101 on 14th/may/2019 and installed on 16th of same month.
From the very next day it stopped working and then i raised a complaint & technician confirmed compressor is faulty in ac which is really disappointing.

Highlights
—
- ac usage 0.5 days, 2 months passed without ac
- waiting for replacement of split ac from approx 2 months now
- false commitments from very start by asm, bsm, escalation team & support team as well (Last week commitment passed as well like earlier 4 weeks continuous commitments)
- no way to track or know updates on approvals or my current status of request
- worst mistake of my life to go along with voltas ac selection
- peoples should take there job & position bit seriously that i felt in your support case
- i hope no other customer in future would suffer like you make people do
-i waited patiently till now... So called again & again but no results.

Supplier:
—
North india electronics
Sheedhi chowk kathua
[protected]@yahoo.com

Kathua service centre:
—
[protected]

This is really harassment of customers who believed in your company and i am really regretting even choosing volta's above others.

Complaint reference phone number: [protected]

Thanks & regards,
Rahul gupta ([protected])
Sunny gupta

I have a Voltas 1.5 Ton 3 Star Window AC which was purchased last year in May 2018. It was fine until 2 months back as it started giving low cooling all of sudden and the consumption of electricity has gone drastically up. My usual bill use to come somewhere around 900 and now it has crossed 3700 and above respectively. I need a solution for this problem. I have already checked with the electricity department that my meter is working fine and has no problem so it leaves me with only one option which is your faulty Ac. Even if the Ac is turned on for 5 mins or so the meter starts jumping like anything. I need a possible solution as soon as possible for this.

I had purchased voltas inverter ac 1.5 t 185 vh vide invoice no. Sla[protected] from croma faridabad on 24/03/2018 amounting to rs 59489/=. The ac was installed during last week of apr18. The ac is not working properly since installation. And i have been facing issues with this. The cooling is not sufficient. The ac is very loud.
Previous year the said pc was breakdown several time. This year ac is under complete shutdown since 20/05/2019. On 20/05/2019 service engineer came from cool care faisalabad, call no. [protected]. He said pcb is faulty and take rs 2000/= advance vide invoice no 173 dated 20/05/2019. After that on 11/07/2019 ie after 51 days, mr khurshid ahmed came and replaced the pcb but problem not resolved.
Again on 12/07/2019, mr vivek came but still problem not get rectified.
The said ac is not in working condition in whole summer season.
It means that damaged ac was supplied to me, therefore it is requested to replace the defective ac at the earliest.

I had buy voltas split ac (Voltas 1.5 tn r410a sac 183vdzu2 i/d serial no : 4552322a18ec06900) from "sales corner (Baroda) pvt. Ltd." on 27/01/2019.
On 28 june 2019 ac stopped cooling. On switching on ac it was running but there was no cooling at all.
As my product is under warranty period i called voltas costumer care (Phone number - [protected]) on the same day i. E. On 28th june 2019. Its been 15 days since then but no service have been provided.

My compalined is three months old, mr. Ashok hasija from voltas is making me fool in this. He does not reply to my mail also
A very ;poor service from voltas service team, in my opinion they are very sluggish. I have tried to approach them but they do not pick call.
Mr ashok hasija ji rcm is very slugish i am not getting any solution from a tata company which have good ethics
My compalined number is [protected]

I raised a complain for my 1.5 ton voltas split inverter model ac on 23rd june 19 regarding consumption of high electricity. The technician used to come after 4 days which are incompetent and they taken away both the machine and compressor. From that days till now they didn't resolve the issue and every time they are making fake commitment to resolve.
I already talked from area sells manager to branch sales manager but still it's not get resolved. It shows their intention to serve the customer. It's a shame on team voltas. Request not to purchase voltas ac.

I had buy voltas split ac (Voltas 1.5 t sac 183 eza serial no : 4512528da05080) from "goela electronics pvt ltd" on 15/05/2019.
On 20 june 2019 ac stopped cooling. On switching on ac it was running but there was no cooling at all.
As my product is under warranty period i called voltas costumer care (Phone number - [protected]) on the same day i. E. On 20th june 2019. Its been 20 days since then but no service have been provided.

Since fault have appeared in my ac within 1 month of purchase thus it seems like i have been provided with defective piece so its complete fraud from company side. I appeal for replacement of my model with new one.

I bought an AC on 21 jun. It was a defective. It took 16 days to replace. Now when I have got a new ac on 6 july it has not yet been installed. Customer care only says we understand your problem no effect after that. No follow up. Only I have to call. Bad experience and a mistake of buying your product. I would be happy if you can take back your product and return my money. Very unprofeasional conduct.

I had lounged a complaint on 27th june vide complaint no. [protected] regarding non working of my voltas window ac. Two different technicians visited & updated some part replacement to be done. I am following with the company/call centre from 29th june, no one bothered to update the status. Anyhow i managed to contact the registered vendor of voltas who is taking care of my complaint, no courtesy, no manners how to talk to a customer & no update, i managed to talk any one of them by dialing any number minimum 7 to 10 times.

Kindly help.

My registration number is [protected] one month back i bought a voltas split 1.4 ac from amazon and retailer sent his electrician that's guy did a blunder mistake and abruptly leave water drainage pipe after a month ac wall became wet bcoz of water drainage. I filled a complaint and another electrician came from shree electricals who told me that installation guy who came for fitting put outer fan in extra distance just to make money extra for copper wire. We gave 7000 rs for installation and he left pipe in hurry because of which we face problem.

Installation company owner number is - [protected]

R/sir/ma'am

I have voltas split ac. I have requested so many times to voltas's athourised service centre to provide service but no response from the company side. My compaint closed without provide any service. My request no. Is [protected] dated on 21-06-19, 25-06-19 and 29-06-19.

I want to compensation for this negligence because company's duty not only to sell a product but its responsibility to provide service for a product and also depreciation of my ac due to not providing service from company on time. Till date no technician visit us for this purpose.

I request to you sir plz provide us relief.

Thank you

Sincerely,
Rajiv kumar
Vpo marwa khurd
Distt yamunanagar
Haryana
[protected]

Complaint# [protected], raised on 12th Jun for AC remote which is not working, and due to this we are not able to use the AC, AC is hardly 5 months old and your remote is already dead, site engineer visited twice but it is still not fixed look like inexperience service team who doesn't know what to do, and they still not able to provide any resolution from past 1 month. Your local person Sajith doesn't know how to interact with the customer and he doesn't respond to our follow-up calls, look like you people are here only to sell the product, not to provide any service. This really frustrating with your customer service, I will be escalating this further if the issue doesn't resolve in the next 2 working days.

I purchased a voltas 1.2 ton inverter ac (Model 153v dzv) from flipkart on[protected]. And the ac was installed today[protected] by voltas authorised service engineer after i directly contacted volta's customer care.
But when i tried to register for the comprehensive 5 year warranty for the product i was denied. I did send the sms wta to [protected] but voltas said since i bought it from flipkart the extended warranty will not be available. They said the offer is only for products bought from authorised dealers. But since they installed the product and also the product serial number (Serial number - 4552369a19bc11098) is also registered on their website for the regular 1 year warranty. So i don't understand why voltas is saying that my product cannot be covered under the comprehensive 5 year warranty since nothing is mentioned in their offer page about not buying from flipkart.
Please kindly help me since i have used my hard earned money to buy this ac and would like to have the best protection for my product as other voltas customers have.

In the month of may’2019, we had issue with our 1.5 t voltas window ac and it has been resolved via job no: [protected]. The cause mentioned was cooling coil repair, capacitor, gas charges and visiting charges totalling to inr 4000.

After approx 2 months, my ac stopped working again. So we submit our request on july 2nd 2019 via job no: [protected]. On july 5th, technician zafar visited and used my ac remote to turn on the ac and after inspection confirmed that cooling air is the issue and since you get it done within 3 months, it will be fixed again at no cost.

Our ac got picked on july 5th itself and got delivered today after continous follow up. I was told that my pcb is not working properly today evening, after my calls. Whereas, zafar used my ac remote to turn it on and check it.

I was unnecessarily asked to spend another inr 2400 for fixing the pcb. And now when my ac delivered, its panel is not working and i cannot change the temperature or mode. Which must be a fault from your side. And to fixed by voltas at no cost.

Please make sure to get this issue resolved within next week as my kid is small and we cannot have our ac running at 23c fixed permanently as it will also cost environment!!!

We have purchased five air conditioners from volstas company. I am very surprised that voltas company is not providing service to customer. Company service center of palwal is very poor service. Even not pick the phone. Last 7 days we are continuing follow up to service center but no action. Even not pick phones. I request you please provide good service as soon as possible.

To, whom it may concern,
I purchased my voltas 155 cy 1.2 ton 5 star split ac on 02/04/2017 from shop clues, saler's name anuj trading company, 180 pratap nagar, mayur vihar phase-1, delhi, phone-[protected].
Ac had a warranty period of one year from 02/04/2017/ to 01/04/2018, the compressor warranty is for 5 years till 01/04/2022.
When i make it installed, the mechanic says"sir your ac looks different because it is not giving instant cooling as other ac do". As i was not aware about the way of functioning of ac so i neglected hill, secondly i was getting my first split ac.
Till 20/6/2017 its cooling came to zero, i complained, voltas service men came and refills the gas but didn't try to find the reason of leakage of gas.
On 23/03/2018 this ac again face the problem of leakage as told by service mechanic against my complaint in this regard.
This time again only gas filling is done not the cause is found out.
On 01/06/2019 i again felt the same problem, this time ac is out of warranty. Your mechanic comes and checks ac properly without my request because a called him for gas filling only.
He concludes a minute leakage in condenser coil whose replacement cost is 6500 rupees.
But when i saw him working i saw something like oil leakage from compressor, about which he didn"t explained.
This condenser coil does not have any active or passive damage or any rusting, i personally have seen without touching this great machine, then how can be a leakage in condenser coil and if it is then it is a manufacturing defect which repeatedly and intentionally neglected to repair till the expiry of warranty period, because it could cost heavily for the company.
Its an indirect cheating. It is like continuously giving a paracetamol in fever without finding the cause or type of fever. How funny.
So, before making any legal proceedings in this case please answer my questions within 2 days.
1. Hiding/ not sorting out any problem in ac even after two visits repairing person isn't it a violation of warranty promise?
2. Who is responsible for this?