Voltas Complaints & Reviews

We bought a new split air-conditioner in may 2017. At the beginning of 2018 summer and again this 2019 summer, gas had to be refilled. Now, august 2019, there is a leak in the internal piping. We are told it can be temporarily repaired but really the whole inside portion needs to be replaced (Almost half the cost of the a-c). We travel a lot so this has not had a great deal o[censored]se. It is shocking that it should give so much trouble so quickly. My advise do not buy voltas. We have an old lg split air conditioner which is still working with hardly any maintenance after 13/14 years. Talk about built in obsolescence...! Avoid voltas.

I purchased voltas 1.5t split from flipcart, during instalation the un qualifyed person drill the wall he damaged the neighbours power cable due to shortcircuit theirs house hold electrical things like friedge washingmachine dwas damged, i asked the other technician stop the work and call the contractor but he denied and completed get the money, also he took the copper tube extra unnecessary onemeter, so the neigbour given complaint apportment association i paid the cable damaged charges, i given the report to the your recommanded contractor they sent one # he asked all our personals but i know he is the fraud, particularly he watch the house details so we suspect he is the informer for the criminals, we thought voltas tata group relaible but your chosing the worst service decoit, who is the responsable for this damage the consealed powercable for the neighbour, first party voltas, second tge contractor, luckly that unqualifyed fellow escaped from the highvoltage if there was accident votas is the response for the accident death, think, anyway if you are not take action and repay my penaltycharges electrician paid800rupees and wire1500rupees neighbours damaged equipments repair charges 1500rupees, i have to go legaly. Regards achudanandan

I purchase voltas ac for my office in feb 2019, voltas engineer install all four ac in feb and they are ok.in feb ac not required so we start them in march. When we start in march three ac not start only one ac work, i send complaint your engineer come and filled gas in two and change electronic part in one. From march to till date these three ac run 15 to 20 days and then again their is problem of coolling. Now from 20th july my one ac is not working your engineer vist four times first they told gas problem, second visit they told compressor problem, third vist they told electronic problem. Pl help me how i use my all four ac.

I had complaint in july'19 regarding vibration & noise in my air cooler purchased on may'19 via sr. No. [protected].

It took 15 days to your executive to visit & check the air cooler on checking he told that cooler need to be replace there is fault in many parts of cooler & had placed the request. He made the cooler temporary working condition by using some glue & flour but on 2nd night the fan of cooler broke suddenly & motor of cooler moved from its place & it stopped working.

Its been 2 months i'm waiting for response & very time i'm calling the customer care or the agency i'm not getting any type of satisfactory response.

Customer care every time tell me to call agency, agency is saying to call vinod tiwari (Which is branch manager) but agency don't having his number so they told to call customer care again then when i call customer care they are saying they are not authorize to give his number only seniors can give but there seniors are not there when ever i call. These type of round-round things i'm facing when ever i call any one.

Its not even the 4 months when i purchased the cooler. Its been summer time i had purchased cooler for summers but i'm not able to use it even one month.

Please help to resolve my problem.

With regards

Rahul singh bisht

Dear 17aug19 instalatiin people from praksh refregstration service chennai Ambattur 600053, while they drill the wall they cut the neighbours main power supply due to pwr short circuit their mainboard damaged, but the technicians ignored their mistake .finally i paid the repair charges, voltas given the contract wrong person, i will take this issue legally. Voltas has the responsible for this .volats think only the selling not think about consumers, i will never recomand people to voltas products. The technicians are unqualified for aircondion knowledge.

My ac has got some problem and i have complained in company last month on 21st July 2019 and machanics come and check my ac and there is some parts wich has to be changed and they give me date 3rd August but they have not arrived and then i called many times to them and also the customer care centre and today is 19th August 2019 but till now nobody has come to repair. So the Service of voltas company is worst.

I have purchased a voltas 1.5 ton split inverter ac.

Now ac not works, i have made a complaint to customer care on dated 13.08.19 but till date no solution provide.
While my ac is in warrenty.

After several call to customer care they just told me that we are again forwarding your complaint.

Very poor service from voltas ac meerut dealer.

Any body advice me what to do

I have purchased a brand new voltas 1.5 ton window ac on 25 april 2019. Today i asked for free servicing at ser request no [protected]. Technician came and firstly checked and found servicible. After that they washed and cleaned the ac. After fitment ac was not getting s/w on. After two hrs work they were unable to detect the cause. Then they said that this ac might be unservicible. I talked to service enng and his behaviour was also rude. They are unneceesary urguing and saying that they will resolve the issue after two days. My request to u that it is better to close the company or other wise satisfy the costomer. They have not resolved the issue. My registerd mob no is [protected]

We had ordered a 100ton ductable split unit for the school auditorium.
There was some delay on our part to make the 2nd installment of payment but now that the machines have come the ducting work has not been completed. Today i spoke to one mr signh in allahabad representing voltas that the man would reach our site and start work today. I amfraid as to how far can your people lie. No work has started and it will begin only day after tommorrow as informed to other team members.
He is well aware that for the auditorium size measuring 75x100 ft the false ceiling work is held up and so is the flooring
I dont know why this should be happening and why should such people in the 'house of tatas' be allowed to betray customers.

I bought a window 1.5 ton ac last year in april, since then there have been multiple gas leakages and every time technicians visit they charge the service fee. Again on 10th august i had raised a request to repair the ac as it's not been working, even after 7 days there hasn't been any resolution to my complaint. They are asking to wait for another 4-5 days, this is so ridiculous.

Have called the technician on 8aug19

I install new ac and after 6day my ac is not cooling. Technician say
Totally gas been leaked and this is very surprising for me.

Now my confidence has become go down in voltas service so plz look into the matter and arrange to resolve immeiately by today otherwise i have to think in future before buying voltas product... Mob, [protected], ranjit singh

Dear sir/madam,

I had purchased voltas 1.2 ton 5 star 155 cy split air
Conditioner, item code:. Hb911477, serial no:"4511767h16c010934

Please find attached purchased invoice and installation report for your reference. Product was installed through voltas only. Now product is not under warranty.

In feb 2019 in started facing cooling problem. To solve this issue i called voltas customer care, service engineer came to home for checking the same. He told me that gas is leaking from outdoor unit. Since outdoor unit coil is aluminium, welding is not possible and hence outdoor unit coil is to be replaced by copper coil as informed by service engineer. He took the outdoor unit along with him and replaced outdoor unit coil and gas filled. I was charged 7000 rupees for the same. Kindly find attached bill of the same for your reference.

Now currently 10th august 2019 again ac stopped cooling. I called customer care for the same. Today (10t aug 19) service engineer came to home to check the problem. He informed that now there is a leakage in indoor unit and gas is leaked. I will be charged 4250 rupees for gas charging and leakage repair, nitrogen pressure testing. I fought with the customer care for this much amount and finally he agreed to take 2800 rupees.

This is pathetic, in feb 2019 i was charged 7000 rupees for outdoor unit, now for indoor unit i will be charged 4250 rupees. I will be paying 11000 rupees in 6 months for ac repair.
Is this the quality of the voltas product and this is how you loot the customer??

I am not at all happy with the voltas product and service. Voltas is different different dealers, we can not trust these dealers what they do with our product after taking into their service center.

I request voltas, to check my product completely for the issue at free of cost.

At present my complaint is in active status, registered with [protected] mobile number. Request to look into this complain of cooling issue and leakage of gas. Request to contact concern dealer and inform them not to charge for this issue.

If such cooling issue comes in future, it is better for me to buy other new product (Off course not voltas) instead of giving 4-5 thousand rupees for repair. Next time some new issue will com in compressor or some other part. I am not at all comfortable with the voltas product now.

Request to look into this issue on priority, and provide me this ongoing repair issue at free of cost.

Please contact me on [protected] in case if you feel to have word with me.

Regards,
Amol bhor

Complaint no.[protected] dt. 09.07.19 & complaint no.[protected] dt.25.07.19. Spoke to voltas customer care several times. Representative came from service centre on 9.7.19. He told that there is problem in inner unit pcb and took it. Again another service man came on 24.7.19, he fixed the inner pcb unit, still the a/c was not functioning. He identified that outer unit pcb problem and took for replacement with time frame of two weeks. On 3.8.19, i again spoke to one aditya, who assured that the problem will be solved by 10.8.2019. Today when i rang up to cc at 1310 hrs, the representatitve told that the service centre will call within 4 hours. Again, i rang to cc and spoke to meenakshi sharma, who told that it will take time upto 20.8.19 to solve the problem. Fed up with the behaviour of voltas cc and the aircon service centre, chennai. Finally no solution & i am helpless. Please intervene and resolve the issue

Dear team,

I informed that i purchased a voltas air cooler mega 70 ltr. On 1-may 2019. But i’m facing a problem for last one week. I’m try your customer care number again & again. But not contactable. Electric current in entire cooler. Please resolve as soon as possible.

Regards
Mohd. Firoz ansari
Mobile no. [protected], [protected].
Add. 1691 uriya colony (Dabua colony) near gazipur road behind air force n i t faridabad-121001.
Sent from my iphone

I registered my request on 29th june for second free service of ac, and my warranty was to end on 5 july, the next day message came my service has been done, but no one came for the service. I reopened my complaint with customer care 4-5 times, and they always said technician will come. And now when i called them yesterday and asked about complaint number for approaching consumer forum, they assured me that my service will be done for sure, now when technician came today, (10-aug) voltas is asking for charges, why should i pay when i registered my request in warranty time period.
Also a call from voltas came for assistance, when i described my issue to her, she refused for all the registered requests, and was talking rudely and unpolite manner.

I have called the technician on 28 april and he has changed the condenser of copper and installed the gas now before the end of season totally gas been leaked and this is very surprising for me.

Now my confidence has become go down in voltas service so plz look into the matter and arrange to resolve immeiately by today otherwise i have to think in future before buying voltas product.

I had purchased my ac few months back. From the begining i had low cooling problem on it. And i also registered many complaints regarding the same, and they sent the technician every time and they will check the compressor and clean the indoor unit and says it is working.
But in my point of view when it was summer season i thought that it was very hot so i thought that it was not getting cooling.. Even my room is around 130sqft and fully closed.
So iam not satisfied with the temperature and iam feelin very low temperature from the unit. So u pls take this as serious issue and rectify my issue asap.
This is my humbble request to u. So pls do me the needfull.

Thanking you,
Regards
Karthika vinoth
Mobile : [protected] / [protected]

Pathetic service from the voltas, i have been complaining since may but after 3 months i gained nothing. Every time i call they started making excuses and make a new commitment. I have been talking to customer care, service manager, asm himanshu, bsm omtyagi, regional head mr. Ashok akhija. 19th june was the date when service manager mr. Hariom said that he has filed a replacment unit and within 4-5 days i will get my new ac. Then after few days asm said my ac will get repaired and promised me that this was the last time after this if the problem remain same they will replace the unit. But the problem was same. Now he started making me fool, every time i call he make false commitment, then i talked to bsm om tyagi he again make a commitment 2-3 times. Then i talked to regional head mr. Ashok akhija 3 times at last that was on 6th of august he promised to give me new ac if i would not get my ac repaired by 7th august. Now i have been calling him (Ashok akhija) and omtyagi they are not even picking my call.
I hope this will solve the issue as early as possible.
I have all the proofs, all recorded call.
Attached the document.
Manish jain from rohtak district
[protected]

Dear Team,

This is with great regret to inform you that the poor service provided from the Voltas . This is very disappointing moment ever towards a genuine customer .More over this would be my last dealing with voltas and i wont prefer this brand ever ever in my life. .I have been begging to the service for more than 1 month as my AC is not cooling at all. Attached the receipt of the item purchased.

It is a situation for me to write an mail to the company directly as the service team from my district ( KANNUR, KERALA)is not responding and fooling me promising the different timing for schedule when calling each time . I have not used the AC for last 2 months .

I request you to take necessary action and I believe this email would solve my issue, in neither case i would dump the ac nor i dont have an other choice.

My mobile number is 91- [protected]

I bought 1.5 ton 5 star window ac (185 dza/185dza r32) by amazon order no[protected] on 04/08/2019, which is delivered without accessory bag and remote, today on 07/08/2019. Plz register my complain and resolve it immediately.
Reg
Ambesh chandra mishra
301, krishna apartment
Mohaddipur gorakhpur up273008
[protected], [protected], [protected]