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Voltas

[Resolved]  Voltas — Defective AC sold with inefficient customer service

Address:Agra, Uttar Pradesh

Hello, we have purchased a new AC on 19 Apr 2015 and installed on 13 May 2015. The product has been found to be faulty on the day of its installation and have requested for its replacement, your technician visited on May 25 and found motor defective, we were promised that the same shall get replaced within 3 to 4 days. Even after repeated reminders (mails, daily telephonic conversation on toll free no.) the AC has still not been replaced. What was customer fault if your fresh AC was defective is it not your responsibility to replace it. Would strongly recommend that as an organization must spends more time on improving there customer services. Waiting to resolve our queries assoon as possible. Attached motor picture which technician taken out from machine.
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Aug 7, 2021
Complaint marked as Resolved 
Voltas customer support has been notified about the posted complaint.
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11 Comments

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Comments

Feeling Very sorry to invest in Voltas
Reply
bought a window AC on 06 Jun15..was installed on 09 jUN 15.. AFTER INSTALLATION, NOTICED THAT THE AC WAS NOT WORKING PROPERLY..NO COOLING AT ALL.. REGISTERED COMPLAINT INSTANTLY..COMPLAINT NO [protected]...NO RESPONSE BY CUSTOMER SERVICE AFTER 48 HRS..EVEN THE TOLL FREE NUMBER IS VERY DIFFICULT TO CONNECT...REGRETTING MY DECISION TO BUY A MADE IN INDIA PRODUCT..
Reply
Dear rahul3295,

Thanks for voicing your concern. Please be assured that we are working on your problem and we will get in touch with you at the earliest. For any further clarifications, please write to us at [protected]@gmail.com.

Regards,
Online Team
Voltas
Reply
When will your earliest came, we were already suffering for last 20 days.
Reply
Dear Rinkie9,

We are sorry for the experience you had. Please write to us about your problem with your complaint number, mobile number and email ID at [protected]@gmail.com and we will put all our efforts in trying to help you out.

Regards,
Online Team
Voltas
Reply
Dear team,

How many times you want me to write the same thing. Stop all this nuisance. I have already mailed you twice.
You are simply trying to fool customers nothing else by pasting the same words without even knowing the matter, really disgusting attitude.

If you cannot do any thing simply speak out don't portrait of as if youare really caring for customers.

Either remove your AC from our home or fix our problem before monday
Reply
One more option for your organisation, simply remore customer care service centre from your org. Because its not working at all
Reply
Dear Rinkie9,

We are sorry for the inconvenience caused to you. This is to inform you that we haven't received your details on the mail if you have mailed your details to some other id other than [protected]@gmail.com please forward your details to [protected]@gmail.com.

Regards
Online Team Voltas
Reply
Not you we are sorry that we trust your company and talking to you . According to you, you have not recived my mail then who the ghost have reverted me on my mail.
Just get the proper information before reply anything ok.

And its to consumer complaint forum my request to please guide me for legal action against voltas fraud.
Its worthless talking to voltas anymore
Reply
Oh really if mail has not been received by you then who the ghost have reverted me on the mail.
Now just dont show your stupidity any more by writing nonsense.
Its to consumer complaint forum team, its request to you to please guide me to take legal action against voltas, as it is now worthless talking to voltas.
Reply
Dear Rahul3295,

We hope your issue has been resolved. Please let us know if there is anything else we can help you with. Please feel free to give us your feedback at [protected]@gmail.com.
Have a nice day.

Regards,
Online Team
Voltas
Reply

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