[Resolved] Voltas — Extremely pathetic voltas ac service

 
8 Reviews
 sibasis mohapatra
My voltas split ac model 18v iy(1.5 ton) was delivered from snapdeal on 9th march. During installation/inspection, the voltas service team found that there was a defect in compressor pcb and they informed me to replace the pcb with a new one within a week. However even after a month they have not yet replaced the defective part due to which i am not able to use the product. I am not getting proper response from them despite calling their customer care repeatedly. I have already lodged a complaint in their official website to no avail. Their customer service is extremely pathetic and strict action should be taken against them. My complaint no is 16031108281. Request you to please resolve this issue at the earliest so that i can use my new product, else i will escalate this issue to even higher authority.
Complaint marked as Resolved Apr 18, 2016
I got calls from Snapdeal as well as Voltas customer care representative but Snapdeal didn't accept that they delivered the defective product to me even though I had mailed them the snapshot earlier. Snapdeal can't be trusted. Voltas tech team got in touch with me and replaced the defective part with a new one and its working fine now.

Complaint Status


[Apr 10, 2016] Voltas customer support has been notified about the posted complaint.
Complaint comments  7 Comments     Updated: Share0Tweet0Share0

Comments

Dear Customer (sibasis mohapatra),

Thanks for voicing your concern. Please be assured that we are working on your problem and we will get in touch with you at the earliest. For any further clarifications, please write to us at voltasallweather@gmail.com.

Regards,
Voltas Online Team
Dear Mr. Mohapatra(sibasis mohapatra),

We have not received the requisite details on your concern. Kindly share your order id or complaint number with us on writetous@snapdeal.com so that we may assist you further.

Regards,
Team Snapdeal
Regarding the Voltas Complaint ID: 1263726, I have already shared my order id and complaint number with writetous@snapdeal.com. I got a call from Snapdeal representative regarding the product but they didn't accept that they delivered the defective product to me even though I had mailed them the snapshot earlier. This kind of customer service is not at all acceptable. Anyway Voltas tech team got in touch with me and replaced the defective part with a new one and its working fine now, hence marking the complaint as resolved. Expecting much better service from both Snapdeal/Voltas in future.
Dear Customer (sibasis mohapatra),

We hope your issue has been resolved. Please let us know if there is anything else we can help you with. Please feel free to give us your feedback at voltas.socialmedia@gmail.com.
Have a nice day.

Regards,
Voltas Online Team

outdoor unit fan not running

sir I c had complianted on 4 th june 2014 regarding split ac problem of not functioning outdoor unit fan. so far no techinician attended to rectify the problem.
Dear hari jnana

It seems to be a very old complaint. Please write to us if you are still facing any problem with your complaint number and mobile no. at voltas.socialmedia@gmail.com and we will put all our efforts in trying to help you out.

Regards,
Voltas Online Team
Dear hari jnana

We're still awaiting the requisite details to help with your concern. In case your concern is still not resolved, please share your complaint number or registered mobile number so that we can assist with your concern.

Regards,
Voltas Online Team

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    Voltas - Extremely pathetic voltas ac service