[Resolved] Voltas — Extremely pathetic voltas ac service
My voltas split ac model 18v iy(1.5 ton) was delivered from snapdeal on 9th march. During installation/inspection, the voltas service team found that there was a defect in compressor pcb and they informed me to replace the pcb with a new one within a week. However even after a month they have not yet replaced the defective part due to which i am not able to use the product. I am not getting proper response from them despite calling their customer care repeatedly. I have already lodged a complaint in their official website to no avail. Their customer service is extremely pathetic and strict action should be taken against them. My complaint no is 16031108281. Request you to please resolve this issue at the earliest so that i can use my new product, else i will escalate this issue to even higher authority.
Complaint marked as Resolved Apr 18, 2016
I got calls from Snapdeal as well as Voltas customer care representative but Snapdeal didn't accept that they delivered the defective product to me even though I had mailed them the snapshot earlier. Snapdeal can't be trusted. Voltas tech team got in touch with me and replaced the defective part with a new one and its working fine now.
[Apr 10, 2016] Voltas customer support has been notified about the posted complaint.
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