[Resolved] Voltas — Extremely pathetic voltas ac service
Kolkata, Kolkata District, West Bengal, India
My voltas split ac model 18v iy(1.5 ton) was delivered from snapdeal on 9th march. During installation/inspection, the voltas service team found that there was a defect in compressor pcb and they informed me to replace the pcb with a new one within a week. However even after a month they have not yet replaced the defective part due to which i am not able to use the product. I am not getting proper response from them despite calling their customer care repeatedly. I have already lodged a complaint in their official website to no avail. Their customer service is extremely pathetic and strict action should be taken against them. My complaint no is [protected]. Request you to please resolve this issue at the earliest so that i can use my new product, else i will escalate this issue to even higher authority.
Complaint marked as Resolved Apr 18, 2016
I got calls from Snapdeal as well as Voltas customer care representative but Snapdeal didn't accept that they delivered the defective product to me even though I had mailed them the snapshot earlier. Snapdeal can't be trusted. Voltas tech team got in touch with me and replaced the defective part with a new one and its working fine now.
[Apr 10, 2016] Voltas customer support has been notified about the posted complaint.
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