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Voltas

Voltas — No update of complaint resolution time

Address:Gautam Buddh Nagar, Uttar Pradesh

I have registered my complaints 15 days back on 30th May, complaint number-[protected]/[protected]. Technician visited on 3rd/4th June and taken away some parts for repair but its 10 day but still he has not came back. I am calling 24*7 support number daily since last 8 days and they are saying they have sent the reminder/notice but not giving any satisfactory answer. I have asked to escalate the complaint but they are not doing so. Every time they tell that they will arrange call back but i have got any call back even after reminding 10 times. I am very dis-satisfied with the service support.
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Voltas customer support has been notified about the posted complaint.
Jun 25, 2015
Updated by tarungoyal.ksj This is still pending. I want the parts to be replaced as I have given my complaint during warranty period. Pls help to get this resolved from Voltas.
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Comments

Dear tarungoyal.ksj,

Thanks for voicing your concern. Please be assured that we are working on your problem and we will get in touch with you at the earliest. For any further clarifications, please write to us at [protected]@gmail.com.

Regards,
Online Team
Voltas
Reply
Till now, No one from Voltas contacted me to discuss the problem. And this is still not resolved. Technician came back with the faulty parts(PCB) and now more functions also not working and its not getting turned off automatically on reaching the set temperature. He told that he is sending it further to get the part replaced but no answer after that.

I got SMS that my complaint had been resolved. I called customer care number and asked them that its not resolved and to re-open it and they told that they are forwarding my request but till now I have not received any proper resolution of my complaint.
Reply
This is still pending. I want the parts to be replaced as I have given my complaint during warranty period. Pls help to get this resolved from Voltas.
Reply
Dear tarungoyal.ksj,

We hope your issue has been resolved. Please let us know if there is anything else we can help you with. Please feel free to give us your feedback at [protected]@gmail.com.
Have a nice day.

Regards,
Online Team
Voltas
Reply

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