[Resolved] Voltas — Request for free services - urgent

 
6 Reviews
 shahkar
Hello,

I have purchased voltas ac on 5/4/2015. They offered me two free services in a year. Few months back i have requested for 1st free services but no response get it from there, now again i have requested for free services on 31/03/2016 but no one came till date. I know few technician from voltas only and they have mentioned as nobody will turn up because its free service. Once you start paying then only they will do. I am really upset from voltas. I thought its really good brand and they will do all services on time. I have called customer care department thrice they said they will followup again and again but nothing happen till date. They gave helpline number for 24 hrs [protected], from toady early morning i tried at-least 100 times but not getting thru as its show number busy for full day.
Now tomorrow is going two 1 year for my ac and its going to expire for free services, might be they are waiting for 1 year get expired offer free services than they will do services. This is really worst from voltas. No one is helping and i keep trying to reach customer care department.
I would request you to kindly take action and do the services as soon as possible.
See the below request number
[protected]
Complaint marked as Resolved Apr 12, 2016
Resolved...Thanks..

Complaint Status


[Apr 05, 2016] Voltas customer support has been notified about the posted complaint.
Complaint comments  5 Comments     Updated: Share0Tweet0Share0

Comments

Dear Customer (shahkar)

Thanks for voicing your concern. Please be assured that we are working on your problem and we will get in touch with you at the earliest. For any further clarifications, please write to us at voltasallweather@gmail.com.

Regards,
Voltas Online Team
Hi Voltas Team,

Till date I did not get any response from your side, However I only called again day before yesterday and spoke to one of your customer care department agent and he assured me that he will send technicians very next day but no one turned up till date. I got two free services warranty which has gone to lapse. I tried four months back also but no one came and again I request for service but no one came till date. Anyways one year gone and no one is responding my concern. I would request you to provide us two free services as you made promised while purchasing time on voltas split AC.
See the below request number
[protected]

Thanks,
Shahkar
Hi Team,

I hope everything is fine with the Voltas customer care team. (Are they still alive or they have shut down the company). Because till now no one has responded to anything.
I have purchased a Voltas AC on 5/4/2015. They offered me two free services in a year. A few months back, I have requested for 1st free services, but no response gets it from there till date, now again I have requested for free services on 31/03/2016 but no one came till date. I know few technicians from Voltas only and they have mentioned as nobody will turn up because its free service. Once you start paying then only they will do. I am really upset from Voltas. I thought it really good brand and they will do all services on time. I have called customer department several times and they said they will follow up again and again but nothing happens till date. They gave helpline number for 24 hrs [protected], from toady early morning I tried at-least 100 times, but not getting through as its show number busy for a full day. It's already 1 year for my AC and its free services coupon got expire, might be they are waiting for 1 year to get expired offer free services than they will do services. This is really worst from Voltas. No one is helping and I keep trying to reach the customer care department. I am only getting auto generated email back from Voltas custome care. you can also see my earlier earlier email.
I would request you to kindly take strict action and inform them to do the services as soon as possible.
See the below request number
[protected]
Dear Customer (shahkar),

We hope your issue has been resolved. Please let us know if there is anything else we can help you with. Please feel free to give us your feedback at voltas.socialmedia@gmail.com.
Have a nice day.

Regards,
Voltas Online Team
Thanks...Done it...Good Job..keep it up.

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    Voltas - Request for free services - urgent