Voltas — Voltas split ac purchased from reliance digital

Address:	Ghaziabad, Uttar Pradesh, 201010
Website:	www.voltas.com

Sir,
We have purchased new voltas ac from reliance digital. The product has abnormal noise and after numerous complaints to voltas and reliance digital, both were not able to fix it. We are now demanding replacement of the split ac as the product is defective and is not reparable after numerous visits of voltas engineers and reliance digital engineers. It has been now 45 days for our continuous follow up with voltas and reliance but no body is ready to replace the ac. Voltas says that reliance digital has purchased our ac at very low prices and all the replacement work needs to be done will be undertaken by reliance.
Sir, i ask you who will help us to get or defective voltas ac replaced.
Please note : once the machine has also gone to voltas service centre and returned but still the problem is their. It has even gone to reliance res q service centre and the situation remains the same. Moreover our new machine has 5 years warranty.
I am enclosing:
1) purchase invoice copy of the machine
2) photos of the machine with specification and batch no tag
3) service slip of reliance res-q where in we clearly mentioned that we want replacement of our defective ac unit.