[Resolved]  Voonik — Return back my money payuibibowebpvtltd

Money Deducted From My Account
Hi,
I had ordered a kurta, for which the amount was debited from my account but neither had i received any order confirmation, nor the amount has been reverted back to my account, when i called up voonik they asked me to place a fresh booking saying they have not received the payment.I guess the amount is stuck in the payment gateway so please initiate refund back to my account. would appreciate if you can get this issue resolved asap!!!

Payment details :
bank : HDFC
payment mode : net banking
date : July 24th, 2015.
narration :[protected]PayUIbiboWebPvtLtd
reference :[protected]

Thanks & Regards
Swathi k
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Complaint marked as Resolved 
Voonik Tech customer support has been notified about the posted complaint.
Verified Support
Aug 02, 2015
Voonik Tech Customer Care's response
We apologize for inconvenience caused. As we discuss on call that how your order has processed as COD, Hope you understand the technical error explained by us. However we have initiated the refund amount in your bank account with reference ID- 55bdef2b0f1a3 and apart from that we have given you 100 voonik credit which you can use in further shopping with us.
We request you to treat this incidence as an exception. We constantly strive to provide the best of service for our valued customers.We request you to give us one more chance to serve you better.

Thanks and Regards
Team Voonik
Verified Support
Aug 13, 2015
Voonik Tech Customer Care's response
Dear Neetu,

We apologize for inconvenience caused. Due to technical error your order has not processed and we have initiated the refund amount to your bank account with reference number- 55cc87980ac8e. It will take 5-7 days to get amount reflected to your bank account. We request you to treat this incidence as an exception. We constantly strive to provide the best of service for our valued customers. We request you to give us one more chance to serve you better.


Thanks and Regards,
Team Voonik

PS: For further clarifications, feel free to contact us at[protected] or mail us at [protected]@voonik.com
Verified Support
Aug 20, 2015
Voonik Tech Customer Care's response
Hi Guru,

We would like to inform you that we have received the payment and the amount has been utilized to process the order.
The order is processed as prepaid and hence the amount has not been refunded.

For further queries you can contact us at[protected] or mail us at [protected]@voonik.com

Thanks and Regards
Team Voonik
Verified Support
Aug 21, 2015
Voonik Tech Customer Care's response
Hi Indupriya,

We have initiated the refund for the extra amount paid by you and it will reflect to your account within 4-6 working days. The amount of Rs.379 has been initiated with Reference ID: 55d6be033d941.
For further clarification email us at [protected]@voonik.com or call us on[protected]

Thanks and Regards
Team Voonik
Complaint comments 

Comments

Dear Vonik,
I had ordered a sari, for which the amount was debited from my account but neither had i received any order confirmation, nor the amount has been reverted back to my account, when i given message to voonik they replay me next day you will get amount. But one week passed i didnot get my money.would appreciate if you can get this issue resolved asap!!!

Payment details :
bank : HDFC
payment mode : net banking
Amount : 349
date : 5th Aug, 2015.
narration :[protected]PayUIbiboWebPvtLtd
reference :[protected]
HI Voonik,

I have ordered shrug in your site. And amount was debited from my account. But I received mail from you, that says cash on delivery. And my amount was not refunded.

Payment details :
bank : HDFC
payment mode : Net banking
Amount : 550
date :13 Aug 2015
narration :[protected]PayUIbiboWebPvtLtd
reference :[protected]
Hi Sir,

I have ordered an Saree on 21.08.2015 and paid the amount online, by mistake i ve paid the amount twice can you please credit back my amount.

Payment details :
bank : State Bank of Mysore
payment mode : Net banking
Amount : 379/-
date :21 Aug 2015
order no R[protected]
Account Number[protected]Transaction Date08/10/2015Transaction AmountINR 221.00Transaction TypeDRTransaction DescriptionePAY/To:IBIBO WEB PVT LTD/39735109/221
Dear voonik,

I have ordered a kangana mirror work orange saree on 27/jan/16 but it was below my expectation .So, i have return my product on 28 "jan /16 i have paid cash on delivery but i haven't got my cash back please return it as soon as possible.i am giving you my bank details please credit my amount (Bank name State Bank Of India. NAME : Sanjay satyawali, place Ramnagar Nainital, account no
[protected]

Payment return detail :

Bank : State Bank Of India
Payment mode : Cash On Delivery
Amount : 999
Date of order : 27/01/16
Date of return : 28/01/16
Order no.: R[protected]
Dear voonik,
I have ordered a cream & red saree on 8 Feb 16 but it was below my expectation. So, I have return my product on 17feb 2016 I have paid cash on delivery but I haven't got my cash back please return it as soon as possible. I m giving you my details please credit my amount ( bank name - state bank of Bikaner & jaipur NAME- jamna prajapat, place udaipur ( raj.) Account no. [protected]

Payment return details:-
Bank - state bank of Bikaner & Jaipur
Payment mode - cash on delivery
Amount - 692
Date of order - 8/2/2016
Date of return - 17/2/2016
Order no. - R[protected]
Dear voonik

I have order paankh 1126 high neck multicolor long kurti but u deliver me other product so i have returned this product and please refund me my amount (bank of baroda- prayag jagnnta wadte )

Payment return details
Bank - bank of baroda. Kaylan(e) Tisgaon
Name - prayag jagnnath wadte
Account no. [protected]
Payment mode- cash on delivery
Amount-626
Order no.R[protected]
Date of order- 22/2/2016
Hi voonik,

I have ordered the saree in voonik. Order.Order id is R[protected].
Material, color and design is good looking in your site but what i received was totally different.i am very very disappointed with this.

I raised return request.please pickup your product and refund my money back.

Please dont cheat people like this.
I will order two products and I will not satisfied both prodicts.I will return both products on 16/2/2016. I will giving you my bank details and plz plz refund my both products amounts.
Payment return details:
Name:Deepakkumar s pandit
Bank:HDFC
Payment mode:cash on delivery
A/c no:[protected]
Amount -749 red Georgette Saree+850zeel fashion cotton green dress=1599Rs.
Order no-R[protected] and R[protected].
Hi voonik

I will oder products and I will not satisfied both prodicts. I will return both products on 14.3.2016. I will giving you my bank details and plz please refund my both products amount. Payment return details
Name : L. amali Anitha Rani
Payment :Cash on delivery
Bank : Sate Bank
Account no : [protected]
Branch : M.K.B Nagar,
Amount - 1000 is initiated for the item semi stitched pink lehenga in the order no.R[protected]
Plz return ur sari back my money

I have ordered the bhavna designer selected wedding collection saree (code 3287992) and order R[protected]. The saree is a damaged piece and its quality is very poor. So please return the saree and refund my amount in my account no.[protected], IFSC : SBIN0006463, State Bank of India, Anna Univercity Chennai Branch, account Holder Name: Mrs. Naiyeem. M,
Pay ment return detail:
Name:k.pramila
Bank:state bank
Account no:[protected]
IFSC code:SBIN0002201
Branch:Avadi
Peyment mode:cash on delivery
Amount:527
Date of order: 24.3.2016
Date of return: 31.3.2016
Order No: R[protected]
Hi voonik,

I have ordered the Leggings in voonik. Order.Order id is R[protected]
Material, color and design is good looking in your site but what i received was totally different.i am very very disappointed with this.

I raised return request.please pickup your product and refund my money back.
customer care no is not respond.plzz call me..this no. [protected]
I ordered one saree on[protected]. Ordered Id no is[protected]

Colour and design of saree is good looking in your site but what I have received saree is fully different.

So I want to return it and as soon as return my money rs 976.I am very disappointed .

I ordered one saree on 18.6.15. Ordered Id no is r[protected]

Colour and design of saree is good looking in your site but what I have received saree is fully different.

So I want to return it and as soon as return my money rs 1067.I am very disappointed . so pl contact me this is my no [protected]
I didi not got my refund money for order no-R[protected]

PLZ return
I have order 2 kurtis. But am not satisfied this product. My order no is R[protected] and R[protected]. This product is some damaged. I am not interested your products. Plz return this product and return back my money. Plz respond it.
i booked the ticket from Dindigul to Chennai in redbus.com, while processing the payment its redirecting to your PayUIbiboWebPvtLtd website. amount got detected from my account, but ticket was not booked, its showing failure.
kindly refund the amount

HDFC bank
amount detected : 555

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